All Netix Flow Reviews
1-16 of 16 Reviews
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Priavadan
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Reliable EDI solution provider
Ease of implementation with Sage 50 and superb support, issues are dealt with very efficiently and quickly. Remain competitive on pricing.
CONSPricing has changed from initial company offering before being bought out/integrated with cegedim. The new costs for on boarding new customers are too high making it difficult to grow without significant cost impact.
Tom
Furniture, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Fast Processing and Easily Customisable
The overall experience has been good. Apart from long lead times and frustrating periods of waiting, once work begins and is completed, the result is good and the value/impact on the business has the ability to be immeasurable. Our implementation technician, [sensitive content hidden], is always happy to chat virtually on Teams and work through any blockers/issues that we are having.
PROSProcessing of inbound and outbound files to and from Netix is almost instant - this allows for efficient testing and shorter lead times to customers.Data can also be transformed, stored/retrieved and set by Netix technicians allowing for quicker changes to important deployments.
CONSLead times for development of new documents and even implementation of existing documents can be very long. Communication could be improved - perhaps organising weekly catchups between technicians/account managers and the trading partners would be useful for those that are in the process of implementing multiple integrations via Netix.
Reasons for switching to Netix Flow
Netix offered much more functionality and a better portal to review and manage documents. They also offered to custom-develop messages that OpenText couldnt work with.
Vendor Response
Hi Tom, Thank you for your review, we're happy to hear about your experience with Netix. We are constantly looking for ways we can reduce lead times which is why we've recently introduced project management tools. We expect this to shorten lead times in the near future. However, if you do want to express your concerns, feel free to send an email to contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK
Replied March 2023
Dawn
Wholesale, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
New System Integration
It has taken a while to get thing functioning properly, a lot of this has been down to our system as it is not usually linked to a third party. Due to this it has been difficult to get clarification on what the requirements from our end were required.
PROSThe fact that I could talk to someone and was able to explain what the issues are rather than just communication by e-mail.
CONSDue to being set up on a new system, I don't think there was enough testing done to try an eliminate the issues we had.
Reason for choosing Netix Flow
Because changing invoices that have errors is a lot easier.
Reasons for switching to Netix Flow
Very difficult to make changes to invoices.
Vendor Response
Hi Dawn, Thank you for your review and your positive feedback for our Support team. We're sorry the process took longer than you would have liked. If you have any suggestions for improvements to our set-up process we'd love to hear about them. You can reach us by email and we'll pass you over to our Delivery Manager, Daniel, who will be more than happy to help: contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK
Replied October 2023
James
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy-to-use Product and Good Technical Support
The user interface is well laid out and easy to learn and navigate. It is easy to be able to find the document you need and be able to access the related data. The support team are really helpful and come back quickly especially on critical issues.
CONSIt can be challenging to self-diagnosis when there is an issue or failure as it can be tricky and require technical knowledge to understand what has gone wrong. That being said, errors tend to be within our business processes or other systems as opposed to Netix. Also, the technical support team have always been really and helped to the bottom of errors quickly and came up with good solutions.
Vendor Response
Hi James, Thank you for your positive review. It seems our support team have helped you which is great, we'll be passing over the feedback. We are aware some error messages can contain confusing information, we understand this is an issue and we are looking to simplify this. We're also in the process of putting together some external training documents so be sure to look out for these in the future! All the best, Georgia Cegedim e-business UK
Replied April 2023
Tim
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Review
Excellent help and support in the set up of the EDI integration by [sensitive content hidden], Cegedim Consultant.Able to support, explain and problem solve to assist in the Set up and go live
CONSNew portal (in the last 2 years) can be difficult to use. Does not make it clear when an action is not permitted due to authorisations, e.g. adding Customer location code
Vendor Response
Hi Tim, We really appreciate you leaving a review, we're glad to hear you were well supported throughout your project and hope you feel confident using the platform. Due to the complexities of adding customer location codes, we have found it best that these are set up by our team. However, our wonderful support team are always on hand to assist in changing these or to answer any other queries you may have. You can reach out to them on: support.supplychain@cegedim.com Many thanks, Georgia Cegedim e-business UK
Replied October 2023
Carmen
Furniture, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Netix
Netix is easy to use when setting up new products/set product codes, making it quick to update these when necessary.
CONSA downside I have noticed, is how often it makes me reset the user password when trying to logging in, it seems a little too frequent.
Vendor Response
Hi Carmen, Thank you for leaving us a lovely review, we're glad to hear you're finding it easy to use Netix. We designed Netix to ensure it was as easy as possible to use, so the Netix passwords are set not to expire. It sounds like it may be your laptop/work capacity that is dictating this, it might be an idea to speak to your internal IT team. However, if you are experiencing issues beyond this or would like our support team to assist in any way please feel free to email us at support.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK
Replied May 2023
Matthew
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Solid EDI product with good support
Good - NetEDI are a trusted business partner.
PROSThe team in Preston are really good and are very responsive. Also, the integration with Sage 50 was straight forward.
CONSWe dislike the fact that our key client isn't setup to handle invoices (but that's their fault, not NetEDIs)
Vendor Response
Hi Matthew, Thank you for your review, our team are always happy to help in whatever way we can. Our onboarding team can help to manage customer/supplier relationships so if this is something you'd like to follow up with, please feel free to email us at contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK
Replied April 2023
Daniel
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
Great platform with even better project support
The software itself does the job we need it to do. Integrations are easy and in cases where they haven't been (M&S as an example), the project team ([sensitive content hidden] ) have been amazing at going the extra mile to get things over the line. [sensitive content hidden] is fantastic from a technical perspective and essentially trained the M&S on boarding team how to use their own system in the process.
CONSNothing we have come across so far, we don't use it to it's full capabilities but that's because of our requirements alone.
Vendor Response
Hi Daniel, Thank you for taking the time to leave us a review. We're delighted to read your positive feedback and have passed over your praise to the individuals in our project team! Cegedim e-business UK
Replied March 2023
Rowen
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Net- EDI
Netix is an easy to use system which does what the company needs it to do
PROSNetix is an easy to use system which does what the company needs it to do
CONSI think something that can be improved is the filters
Vendor Response
Hi Rowen, Thank you for taking the time to leave us a review, we're glad to hear you're finding Netix Flow easy to use and a good fit for your business' needs. We appreciate your comments for improvements, this issue has been picked up and we've added the improvements to our roadmap, you can expect to see these changes before the end of the year. Many thanks, Georgia Cegedim e-business UK
Replied July 2023
Maeva
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
NetEDI review
Responsive Customer Service, the team is very helpful.
CONSAs a novice in EDI technology, it can prove a bit tricky to speak the right language and find one's way on the portal.
Vendor Response
Hi Maeva, Thank you for your review. Our support team appreciates your feedback. We understand this is an issue and are in the process of putting together some external training documents so look out for these in the future. We're also looking to add an EDI Glossary to our website, once we've created this we'll pass it over, hopefully, this will help yourself and others. Many thanks, Georgia Cegedim e-business UK
Replied March 2023
Laura
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Netix
Customer service is great and someone is always on hand to answer any queries.
PROSWe use Netix to receive orders and send invoices. It's easy to use and straight forward. It integrates with Sage which is good.
CONSI would like the option to set up our own customers on Netix.
Vendor Response
Hi Laura, Thank you for leaving us such a nice review, we're glad to hear you're finding it easy to use Netix. Unfortunately, due to the complex nature of setting up and testing the connection between trading partners, we have found it best this task is done by our team of specialists to ensure a seamless exchange for when you are live. Our team are always on hand to answer any other queries you may have, you can reach them on: contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK
Replied October 2023
alex
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Netix Review
Generally good
PROSIt needed to be technically engineered by our IT consultants
CONSMost all features we require are there.Perhaps more details could be provided re connectivity
Vendor Response
Hi Alex, We really appreciate you taking the time to leave a review about Netix. We're glad to hear it's working to how you require. We'd love to understand more about your onboarding experience and the details you would have liked to have been given, are you okay with your details being passed to our consultants to discuss this further? Thanks, Georgia Cegedim e-business UK
Replied April 2023
Dharak
Medical Devices, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Review
Easy to use and all help available when required
CONSWhen required to add a new product for customers, a lot of unnecessary info is required to be added.
Oliver
Motion Pictures and Film, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Net Edi
Lots of data to look at, navigation is intuitive
CONSMore customisation and more insight into how things are fixed
Jonathan
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent EDI Solution
Once system up and running and initial teething issues dealt with, it's bene great and has run seamlessly.
PROSIntegration with accounting software, no touch requirement for order receipt.
CONSImplementation process was challenging and overran.
Elliott
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Big thanks to Rumit
Good
PROSRumit was really chatty and helpful on our training. Much better understanding as a result of it so couldn't thank him more.
CONSHard system to navigate when you don't understand it properly