About Outlier AI

The Outlier.ai automated business analysis platform finds unforeseen patterns and relationships so business leaders can quickly improve the customer experience and capture new growth opportunities. Outlier does this using advanced AI, which enables companies to identify daily, impactful changes within their critical business data. Enterprises can integrate Outlier with multiple data sources within minutes, to gather business insights quickly, identify potential opportunities and address the unexpected.


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5 Reviews of Outlier AI

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

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April 2021

Jeremy from Hostess Brands

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Valuable tool to unlock hidden patterns in the Enterprise

Extremely engaging team that is excited about learning about your business and how it works. The team does an excellent job on partnering with their customers to deliver a valuable and workable solution for the business users. The team also does an excellent job of soliciting and incorporating feedback into their product to continue to increase usability and connectivity.

Pros

The capability to receive the regular insights generated by the platform is a time saver for an enterprise. The data is presented across different facets with different stories helps to highlight the changes. The flexibility to connect to different data sources is nice. The combination of being able to use prebuilt integrations; in addition to, custom database queries is a flexible and nice feature set. The clarity in how the calculation is being identified and the factors in the calculation being clearly communicated in the story pages is extremely beneficial to data analysts to help them understand what is driving the change in the trend or rankings. The platform has been extremely reliable and consistent in execution.

Cons

Data prep is critical for using the software effectively when using ad-hoc queries with the platform. Enterprises which do not have defined data sets to leverage will need to invest time in ensuring their data is prepped properly. Ensuring you know what facets you want to leverage on grouping the data and minimizing the number of facets is critical; otherwise, users can get overwhelmed by too many insights.

Reasons for Choosing Outlier AI

Simplicity of the tool. Flexibility and energy of the team to incorporate feedback into the development of the tool's features and functionality. Ongoing partnership with myself and my business users in driving the successful use of the tool.

April 2021

Matt from Marketing

Company Size: 10,000+ employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

Outlier shows you when you should pay attention to market dynamics

Great development team, customer service team, with visionary leaders who think with an outlier mentality. They have ALWAYS been responsive, receptive and helpful

Pros

Outlier quickly draws one's attention to the key business drivers that have momentum, whether positive or negative. It quantifiably informs the extent to which you should react, and where you should prioritize action. It provides quick feedback on whether changes you have made are taking effect

Cons

I wish you could 'mine' some of the bespoke views in a more free-form way. I like the benchmarks, but I want to see some visuals where the 'focus' product is directly compared to others in its peer group. A quadrant view, where variables are plotted on two axis, one for direction, other for velocity, with bubble size representing the size of the impact - e.g. Product A is growing, fast and it's big...and Product X is shrinking slowly but is small

Reasons for Choosing Outlier AI

Cost, speed, ready-made metrics and views, the development team, who are visionary

April 2021

Charles from Capital One

Company Size: 10,000+ employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

April 2021

Review

Pros

I like that we can have feeds customized and know that the output will generally show up on time and without issue. It's dependable and doesn't require effort to find the stories.

Cons

It's not always self service, so it's harder to play around with feeds and try new things that may or may not be relevant.

April 2021

Anthony from Capital One

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2021

Helpful tool

Excellent. The team is always easy to work with and able to adjust with our needs.

Pros

The ease of use and intuitiveness is nice. We also have had great experiences when interacting with the company to request changes or new implementations.

Cons

With our specific team, this software has yet to deliver what we'd hoped, but that's more a function of our needs and less a function of how well the software works.

April 2021

Jonathon from Wesfarmers Kleenheat Gat Pty Ltd

Company Size: 201-500 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Above and beyond customer service

A great company to work with exceptional customer service.

Pros

Surfacing data insights daily that I would otherwise need to find myself. Outlier expedites the process of uncovering issues or hidden gems in our data.

Cons

It does provide a lot of data points that are either uninteresting or expected based on business or market conditions. However, this is really to be expected since the software is simply looking for outliers or statistically significant changes in our data.

Reasons for Choosing Outlier AI

Increasing data analyst headcount.