Revel Systems

Revel Systems

RATING:

3.70

(299)

About Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities. Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-com...

Revel Systems Pricing

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

Revel order management
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Revel Systems Reviews

Overall Rating

3.70

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Showing 1 - 5 of 296 reviews

User Profile

Bailey

Verified reviewer

Company size: 2-10 employees

Industry: Museums and Institutions

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

August 2018

Great

Pros

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Cons

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Response from Revel Systems

Bailey, Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS! If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS: https://revelsystems.com/revel-university/categories/discounts-combos/ I hope this helps! Please reach out to us if you have any questions. - Holden at Revel

Replied August 2018

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

September 2019

Extensive functionality

Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Pros

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Cons

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Reasons for choosing Revel Systems

Revel has better back-end management

Jack

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

November 2022

Powerful tool but sometimes clunky

Usually works very well, not my favourite because of user experience and aesthetics however.

Pros

it enabled us to move to contactless ordering and payment online during pandemic restrictions.

Cons

I find it looks quite ugly, the design architecture does not feel as intuitive to me as other competing products I've used. Setup was quite gruelling. Restrictions on what card terminals can now be used with the software feels like a step back.

Reasons for switching to Revel Systems

lockdown restrictions requiring online ordering and payments.

antonino

Company size: 11-50 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

Recensioni su Revel Systems

Revel Systems POS è uno strumento molto potente che è ben supportato, in costante aggiornamento e miglioramenti (e con cui è stato molto facile lavorare con il nostro venditore e installatore!). In genere ho trovato il supporto tecnico reattivo e di solito hanno sempre aiutato risolvo qualsiasi problema.

Pros

È facile da esaminare e accessibile. Avendolo su un Ipad è abbastanza grande per capire quale pulsante viene premuto e per trasportare le cose se lo si desidera. Avere l'installazione delle classi è incredibile, quindi siamo in grado di preservare la canzone del modo in cui estraiamo tonnellate che vogliamo o il numero di umani che sono entrati qui per andare al museo, quel giorno.

Cons

Può diventare un po' complicato soprattutto con l'aggiunta di sconti ad alcuni acquisti che possono essere difficili da ottenere per i nostri volontari più anziani. Ma è davvero così, dal punto di vista di base delle cose, funziona bene e fa il lavoro in modo efficiente.

Reasons for choosing Revel Systems

Perché è uno strumento potente è facile da usare

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2019

Pretty, but Problematic

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Pros

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Cons

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Response from Revel Systems

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

Replied May 2019

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