--- title: "Revel Systems Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Revel Systems. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Revel Systems is a good fit for you!" source_url: "https://www.softwareadvice.com/bi/revel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Revel Systems](https://www.softwareadvice.com/retail/revel-profile/) / Revel Systems Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/revel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/revel-profile/alternatives/) # Revel Systems User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 323 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.4/5 - Value for money: 3.3/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 140 reviews (43%) - 4 stars: 69 reviews (21%) - 3 stars: 33 reviews (10%) - 2 stars: 23 reviews (7%) - 1 star: 58 reviews (18%) ### Most mentioned pros - Revel Systems is known for its extensive range of features designed to cater to the diverse needs of businesses.impactful feature of Revel system is mentioning belowCustomization options: Revel Systems is highly customizable and can be configured to meet the specific needs of businesses across different industries. - Easy system to learn. - From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. ### Most mentioned cons - The fees are high, including charges for accessing previously submitted information and modules required for various services. - I have to wait a minimum of 20 minutes to talk to support then am asked questions that they should be able to research themselves on my account. - Support waits and resolutions took hours. ## Revel Systems customer reviews Showing reviews 1-25 of 323 (page 1). ### Easy to use and great user interface - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about this software is its easy use of use #### Cons I really like the inventory management system, which worked well for managing bar inventory --- ### Revel Was a Great Decision - Overall rating: 4/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient. #### Cons The reboot time it takes when you reset the system. #### Reasons for choosing Revel Systems The price, communication, and customer service lined up with our values and Revel had the best "value" for the price and wonderful service. --- ### Great product if you have the time to put into it. - Overall rating: 4/5 - Reviewer: SCOTT S. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like how you can really tailor it to your business. We run a bar and bottle shop, and can sell by using an ingredient or a product. The reporting is pretty extensive. The timekeeping and scheduling keep everything in one place. #### Cons The backend takes a bit of a learning curve. It will take some time to learn how to operate and get used to he format. --- ### Revel is not the POS you are looking for. - Overall rating: 1/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best. #### Cons To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience. #### Reasons for choosing Revel Systems I should have never gone with Revel. Toast is the way to go. --- ### 12 mos w/o Online Store, Still Billing Me over $500 Per Month! - Overall rating: 1/5 - Reviewer: Chase B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! #### Cons Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges. #### Reasons for choosing Revel Systems They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for. #### Reasons for switching to Revel Systems Revel unable to fulfill contract yet still billing our accounts, refusing to terminate. --- ### Run don't walk AWAY from Revel POS - Overall rating: 1/5 - Reviewer: Jeanne M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ease of use for staff and ability to implement our own gift cards & loyalty programs. #### Cons Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business. #### Reasons for switching to Revel Systems We thought we would be getting improved reporting and better functionality across multi store operations. --- ### Do Not Go With Revel PoS - Overall rating: 1/5 - Reviewer: Alex R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible experience with all teams involved. The person that was supposed to be handling our case was rude and extremely inattentive We didn’t even get to start using the system because it was not delivering what we asked for. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies. #### Cons The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case Later when we told them that this is not functioning properly they recommended that we use printers instead We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product We never even started using the system as the system was not capable of delivering what we were promised to. So we lost all the initial investment into it and no recourse. #### Reasons for choosing Revel Systems We didn’t chose revel ultimately We made the choice initially because they made false promises #### Reasons for switching to Revel Systems Because they offered what we needed --- ### Revel POS Systems for Restaurants - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new [sensitive content hidden] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and [sensitive content hidden] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much. Poor customer service and follow up. #### Cons Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports. #### Reasons for choosing Revel Systems Unfortunately, we believed the sales rep. #### Reasons for switching to Revel Systems We had hoped to find a POS company with integrity, great customer service and a good solid system for our business. --- ### Pay Monthly to Access your Sales Data???? - Overall rating: 2/5 - Reviewer: Seth C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It functions as a POS system. Nothing stuck out as especially good. #### Cons The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous. #### Reasons for switching to Revel Systems We were required to switch to Revel because of a franchise agreement. --- ### We were sold a Lemon - Overall rating: 2/5 - Reviewer: Steve D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a terrible system #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Possibly the inventory, everything else is just average #### Cons I feel that I was the Ginney pig of this product. Your customer help line is the worst #### Reasons for choosing Revel Systems I thought I could trust the [sensitive content hidden] to help us with the product. He does not return my calls and my system is not working correctly. I constantly have my credit cards freezing, which causes customers to get double charged and then I have to refund them #### Reasons for switching to Revel Systems I thought it would help with inventory --- ### One of my worst business decisions.... - Overall rating: 2/5 - Reviewer: Angela A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered 1. Difficult to set up. I'm nearly set up now and it took me an average of 10 hours a day for 6 or 7 days. 2. Misrepresented themselves as being able to scale down for a small quick service bar with bar tabs. 3. Hold times for support are any where from 20 sec's-1 hour!! Unreliable. 4. Support staff are very nice and try hard to help, but there is some language barrier with every support staff member 24 hours a day. After many phone calls, emails and frustrating nights I finally received confirmation today that they will release me from contract and charge me 45% restocking fee on equipment. IM somewhat satisfied by that. If you have a QSR or a FSR maybe they work....And maybe usually they answer support calls faster. I don't know. I'm just glad I'm out with a minimally painful 1k mistake. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Very adaptive if you are FSR. Many ways to get to open tabs. Support team emails articles and/or videos to help after virtually every support call . Support staff are very friendly and patient. #### Cons SOUNDED good, but they couldn't deliver! Make sure they demonstrate the feature you want to use before purchasing. I spoke to my sales rep for 30-45 minutes and multiple times and still the system did not work as expected! I could not remove the majority of dining options (we are a bar with NO food or table service) I need lots of tabs and good inventory tracking of my liquor, kinda like a night club. The system works for FULL service, QUICK service or retail I guess... Definitely not a bar with no table service. It is VERY difficult to set up!! At first I thought lots of settings = lots of customization. In my case I found it not customizable to my needs. I was calling support 15 times a day for advise and work arounds. In 1 week I waited on hold with support 4 times for 20-25 minutes each call. One time I actually waited for 1 whole HOUR! Thank fully I still had not gone live. I don't like the menu lay out. Personally I think the categories and subcategories take up a LOT of valuable screen space (BIG squares). I thought I could bypass the subcategories, but after purchase found out that I couldn't get necessary reports that way. Modifiers can only add ingredients. I needed cocktails that use less of one ingredient and more of another. Later found out that was not possible. Also 3 year contract?! Wow that's a big commitment! #### Reasons for choosing Revel Systems It APPEARED to have the most useable features (not for me) Difficult ridged system, really only good for FSR or QSR restaurants that don't need quick access to support with any issues. I am happy that in the end they are only charging me a 45% restocking fee for returning and exiting my contract after they sold me a product stating that it had features that it did not. Whatever I'm just happy to have narrowly escaped what i believe would have been another failed POS system. #### Reasons for switching to Revel Systems PointOS had better features for my style bar, but offline was nonfunctional. Service interruption was constant. Also they were in a perpetual state of repair. They do an update and break something a week later a new update fixes that issue but creates a new issue. Constant issues. Big issues not allowing tabs to close, payment button disappearing and credit card tips not being summited. Lightspeed looks like it is working out great!! $60/month to month basic inventory included. Modern clean looking. --- ### Just what I needed (and didn't even know that I needed!) - Overall rating: 5/5 - Reviewer: Chip A. - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption. In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact. Little things like the following mean the world to me: 1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps. 2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen. 3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available. 4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them! In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it. Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories. I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly. If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better. As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable. Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat. A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results. Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live. What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning. And, with that, I'll step down from my soapbox. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility -- ability to configure to work the way MY BUSINESS works Customer support and training #### Cons Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors. #### Vendor response Hello Chip, Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish. Cheers and thank you again. -Sarah, Community Manager, Revel Systems Replied October 2016 --- ### 100% Fail - Waste of Valuable Time and Money - Overall rating: 1/5 - Reviewer: Justin H. - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful. Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet). Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to reset me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later. This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course, no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right? Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from customer rep that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind rep didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit. I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation. I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a system in the storage room and going to another platform. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Cons Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own). --- ### WORST POS EXPERIENCE OF MY LIFE! - Overall rating: 1/5 - Reviewer: Gary T. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Not in mixed company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system. #### Cons Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost. #### Vendor response Hi Gary, I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI. Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel. Regards, Sarah, Advocacy Manager at Revel Replied April 2018 --- ### Extremely overpriced fees and disappointing system! - Overall rating: 1/5 - Reviewer: Meghan A. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly. #### Cons Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month. We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush. We have at least 2 customers every single day tell us that the online ordering isn't working. The system will look like it took their order (and they'll see pending charges on their cards), but they'll either get an error message or nothing at all. We often have people show up to pick up the order they placed online only to realize that it never came through on our system, but Revel still posts the charges as pending and it doesn't drop off the card for 3 days....not a fun thing to tell customers! We have not had a great experience with customer service, and often end up on the phone for over an hour (again, often during a lunch rush). We've had several instances where no one was ever able to answer our issue. Our accountants (who exclusively do restaurants) have found errors in reports (including tax reports for the day) multiple times. Overall, this system just doesn't live up to the quality that should come with such high fees. I called and emailed to put in our notice of cancellation at the end of our 18-month contract (they require 30 days, I put in my written notice 60 days, since their team hasn't been super responsive), I at first would get no response. When I finally did they told me that I couldn't put in my request until 30 days, which just seemed odd to me. #### Vendor response Hi Meghan, I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service. We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner. Best regards, Sarah, Community Manager at Revel Replied August 2017 --- ### A great system for our needs and wonderful sales and implementation team! - Overall rating: 5/5 - Reviewer: Guy R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a hodgepodge of software doing different things and using different printers...Revel Up has integrated all my systems into one system and one set of printers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having detailed and well-thought-out software with lots of controls and options has made our business run much better. #### Cons I can't close out and email an invoice from the POS system...It lists payment as "deposit " instead of paid. #### Reasons for choosing Revel Systems The customer service I received from the sales team was amazing. They knew the need for a small deli, caterer, cafe, and grocery store before I did. They explained how they could answer all my questions and meet all my needs. #### Reasons for switching to Revel Systems I needed a better system that could encompass all my invoices, online orders, and POS sales in house. the reports are great! --- ### Keep your needs basic and it will be great - Overall rating: 3/5 - Reviewer: judy h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it has been a good first 7 years until we had to change to Adyen and installed online ordering, qr ordering #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros when the internet goes down Revel continues on for a couple of days with cash payments #### Cons its has become less service friendly now that all calls go to overseas and seems to be more tech orientated than customer user orientated #### Reasons for choosing Revel Systems at the time it was a strong product that allowed for offline sales with a dodgy internet connection. now i am not so sure. --- ### Customer since 2012: Easy to use, excellent features, poor customer service. Be careful... - Overall rating: 2/5 - Reviewer: John K. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient. #### Cons We have been a customer since 2012 and Revel has changed the playing field: 1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up. 2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase. In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS. Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity. 3) Confusing payment structure. #### Vendor response Hi John, Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you. You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience. Regards, Sarah at Revel Replied January 2018 --- ### Poor billing practices after cancellation requested - Overall rating: 1/5 - Reviewer: timothy H. - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software. #### Cons As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month. #### Vendor response Hi Timothy, I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers. Regards, Sarah, Community Manager at Revel Replied October 2017 --- ### REVEL POS System: A Huge Mistake w/ Painful Ripple Effects - Overall rating: 2/5 - Reviewer: Kendra B. - Industry: Retail - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered A Huge Mistake w/ Painful Ripple Effects. I want to convey concise specifics regarding where the decision to purchase the REVEL system went wrong without emotion but this process from start to finish coupled with the loss and major internal labor dollars, cuts deep! Before signing we did our due diligence, as best we knew how. Our team read the pro and con reviews. We took particular note of one review which said get everything in writing prior to signing. Our attempt to do so was to compile an excel doc that listed specifics of everything we needed the system to do for our custom bakery. We received a “yes” we can on the majority of the listed items. Our team sent multiple emails and cataloged them all, from pre-purchase, sales rep dialogue, on-boarding, initial program management, daily questions to various on-boarding team members, help line conference calls, management team conference calls, to and the summary of where the REVEL system failed us miserably. If you would like this information, we would be more than happy to forward you our packet of information. We hired an intern for 6 weeks who worked in tandem with a permanent team member, solely for the purpose of manage the on-boarding and conversion process; with the intent of expediting our transition from our old POS system to new REVEL system. Our internal plan was so effective that within 2 weeks of receiving the equipment, we were able to ascertain that the REVEL system would not align with our business model. Our internal conversion team learned the platform so well, that they were able to ascertain operational components of the software the help desk and our assigned project manager was not aware (use of modifiers and order category classifications). Our team hit the ground running the day after the contract was signed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros IOS IPad functionality. Delivered product to store front quickly. If you have limited customization needs, the entry of products may prove easy. #### Cons On-boarding process. Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated. #### Vendor response Hi Kendra, I am sorry to see that we were not able to meet your expectations. If you have specific requests during the sales process that were not rendered by the system we are happy to review them. However, in our director-level review of your inquiries of the system and needs during the sales process, we have delivered the product as stated. I have taken a look into your ticket history and work with our client relations team and, as mentioned, we are more than happy to build out enhancement requests and expedite as needed. We understand that you may not wish to work with us and we do apologize that your experience was not what you had anticipated despite many attempts to understand your specific needs. We have many clients with similar setups, but, of course, we could always use input for further product development. Regards, Sarah, Community Manager at Revel Replied September 2017 --- ### Trust the Bad Reviews - Overall rating: 1/5 - Reviewer: Peter M. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered For the sake of easy reading, I will simply say that at 49 years old, I have never had a worse experience in terms of product capability, professionalism within a company, accountability, and most of all, service. So bad was the product and service, that I willing gave up the initial expense, to allow myself to walk away from any contractual obligation. And this was after only months of use. There is too much negative to put down in a review. We literally had issues with every system of the program: setting up the system, the loyalty program, programming the system, credit card processing, state taxes, and revel not understanding restaurants and the nomenclature of the industry. Advice: Look for a system that clearly outlines their service obligations. Make sure that you are able to speak to someone in the company, and not to an outsourced panel of phone answers who's only response is, "I am sorry that you are having this problem" and who are in no way able to offer solutions to your issues. You will spend hours on the phone during the life of your revel relationship pulling out your hair, yelling things at people overseas that are not typically in your vocabulary or character to say, and ultimately so frustrated that you too, will be looking for ways out of this bad relationship. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros Few #### Cons Many #### Vendor response Hi Peter, I am sorry to hear you had such a poor experience and that we weren't able to turn it around for you. It is definitely not characteristic of our platform or current Customer Support structure. I took a look at your history and I see that you have not been a customer for some time now and that your primary issue stemmed from networking - if the networking is not functioning properly, of course, it can cause problems, and it can sometimes be environmental. We have definitely made a lot of advances since you were a customer and we now offer an Apple Ethernet Connect solution which solves trickier situations. I am just sorry we weren't able to offer this option to you formerly. Regardless, your feedback is appreciated. - Sarah, Community Manager at Revel Replied February 2017 --- ### Powerful tool but sometimes clunky - Overall rating: 3/5 - Reviewer: Jack T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Usually works very well, not my favourite because of user experience and aesthetics however. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros it enabled us to move to contactless ordering and payment online during pandemic restrictions. #### Cons I find it looks quite ugly, the design architecture does not feel as intuitive to me as other competing products I've used. Setup was quite gruelling. Restrictions on what card terminals can now be used with the software feels like a step back. #### Reasons for switching to Revel Systems lockdown restrictions requiring online ordering and payments. --- ### Revel POS--a powerful tool for hospitality and retail - Overall rating: 5/5 - Reviewer: PHIL K. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Revel Systems POS is a very powerful tool that is well-supported, constantly undergoing updates and improvements (and that our salesman and installer have been very easy to work with!) I have generally found tech support to be responsive and they have usually always helped me resolve any issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The retail, restaurant and quick service platforms that we use in our establishments are designed with those unique industries in mind, and the system is powerful enough to handle close to 10K inventory items in retail; dozens of employees in retail and restaurant establishments; and even a quick service environment where hard-wired Internet service is not feasible. We have had a great experience with our salesman, installer and tech support throughout our relationship with Revel. #### Cons The off-the-shelf Revel POS system is not a custom system made to a customer's exact specifications, although Revel does offer that service for additional cost. Customers should know what their needs are before implementing the system. The system is based on a columnar, spreadsheet, model, and for many installations that may result in the user interface having several layers of menu screens that need to be negotiated in order to retrieve a menu item. The system is pretty flexible, however, and offers the means to work with a huge number of inventory items in a wide variety of platforms (hospitality, retail, mobile.) --- ### Mias Cafe - Overall rating: 5/5 - Reviewer: Mia B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and great tech support #### Cons I liked all aspects of REVEL, sometimes I had a few cc issues, but were resolved #### Reasons for switching to Revel Systems terrible system --- ### Excellent System that Works Great - Overall rating: 5/5 - Reviewer: Jim L. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases. #### Cons You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/revel-profile/reviews/?page=2) --- Revel Systems Reviews, Pros and Cons - 2026 Software Advice