All Smartsheet Reviews
1-25 of 3,123 Reviews
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Andrew
Chemicals, 10,001+ employees
Used unspecified
OVERALL RATING:
3
Reviewed March 2023
Smartsheet User Review
Alessio
Verified reviewer
Furniture, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed October 2023
Excellent workflow
Smartsheet excels with its user-friendly interface, combining spreadsheet familiarity with real-time collaboration. It supports various project management methods, integrates seamlessly with popular tools, and offers impressive automation features that I had never seen before. I find it an excellent software.
CONSSmartsheet's advanced features have a learning curve, obviously and the cost may be prohibitive for smaller businesses. I can't say anything else negative.
Becky
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Facilitates the communication of the strategic planning team
Smartsheet's visual appeal makes it an excellent tool for monitoring the status of several projects and tasks at once, streamlining the management of complicated workflows and allowing for the coordination of multiple current activities. The collaborative and organizational power of Smartsheet is unmatched.
PROSDistributed teams can benefit greatly from using Smartsheet to keep track of their projects and activities. One of its many benefits is that it can be used by groups of any size to keep track of who is accountable for what, when it's due, and what its current state is.
CONSBy integrating with Float or some other resource management platform, an automation system for assigning roles to individuals and visibility across teams of the available resources in real-time could be created, both of which would be extremely useful when attempting to strategically plan the timelines for individual projects.
Reasons for switching to Smartsheet
Using Smartsheet, I am able to keep track of the agency's objectives, keep my staff and stakeholders updated on our progress, and improve communication among all parties engaged in formulating the agency's long-term strategy.
Devendra Kumar
Verified reviewer
Information Technology and Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
"Smartsheet: A Smarter Way to Manage Your Projects"
My overall experience with Smartsheet has been great. It has allowed us to streamline our project management process, enabling us to better track progress, assign tasks, and manage resources. We have realized several benefits from using Smartsheet, including improved communication, better visibility into project progress and status, and improved collaboration between team members. Additionally, Smartsheet has allowed us to automate some of our project management tasks, saving us time and effort. All in all, Smartsheet has been a great tool that has helped us improve the way we manage our projects.
PROSI like Smartsheet for its ability to streamline and manage projects. The product is easy to use and has a lot of features that make it impactful. I particularly like the powerful automation and collaboration features that enable me to easily manage, assign, and track tasks. The project timelines are also great, as they help me to visualize progress and ensure deadlines are met. Integration with existing business processes was also easy, and I was able to set up and get started quickly. Overall I'm very pleased with Smartsheet and would highly recommend it.
CONSOne con of Smartsheet is that it can be difficult to use for complex projects or tasks, as the user interface is not as intuitive as other project management tools. Additionally, its integration with other tools and systems can be difficult and time-consuming. Some features could be improved, such as customizing views and adding more automation.
Reasons for switching to Smartsheet
Sa re ga ma pa Yes, I switched from Microsoft Excel to Smartsheet. The main reason for switching was because Smartsheet offers more powerful collaboration, automation, and reporting tools that can help me manage projects more effectively. Additionally, Smartsheet also makes it easier to securely share information with colleagues and track progress, which was something I was looking for.
Sharon
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Smart Way to Plan, Track & Manage Projects
Smartsheet has the most robust PM, TM, time & expense and kanban tools in the industry of PPM software.
CONSIt is so unfortunate that they haven’t yet incorporated offline access.
Steven
Design, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed April 2024
Average user using time and expense tracking
Seems to have a lot of functionality. Ability to track a team's time is useful.
CONSSome things are not as easy to use as I would like. Also, I have accidentally committed forms unintentionally.
Anonymous
10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2023
Good tool for simple projects
It’s simple enough to use. The interface is good. It can be a useful tool on its own if you’re not heavily intertwined already with Microsoft or you’re a younger organization. It can also be useful in complementary to SharePoint for workflows.
PROSIt has a lot of functionality in one tool. The workflow processes are impressive.
CONSThe lack of integrated ease with Microsoft tools. It is challenging to convince older colleagues to use anything that’s not excel.
Reasons for switching to Smartsheet
Better workflow approval process for engineering validation.
Kelly
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
All-inclusive project management software
I'm proud of the fact that I revamped several of the department's outmoded forms to make them accessible to everyone. Print runs were smaller and more people were talking in the paper.
PROSWhen it comes to incorporating dependencies into a project plan, Smartsheet really shines. Plans for projects can be quickly converted into dashboards for straightforward, automatic reporting.
CONSSmartsheet's gantt chart feature is useless. The gantt chart in this program is the most difficult one I've used to study. The grid layout makes it difficult for me to present my data, thus I usually have to export it to a different program.
Reasons for switching to Smartsheet
For a while now, I've been using smartsheet to complete my regular work duties at the organization. The software's clean adaptability to my staff is another plus. They've made it so that both the cardview and the sheets make it simple to see how things are coming along.
Kelsea
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
In terms of project management, Smartsheet is fantastic
Assignees and due dates have been set for all tasks in Smartsheet. No one gets confused about their roles or deadlines because everyone is on the same page.
PROSThe capability to see, filter, and modify tasks in real time within the same view, as well as assign new projects to individual team members, is a key feature of scheduling software.
CONSThere has to be refinement to the reporting aspect so that you can have a deeper understanding of resource allocation and project progress.
Reasons for switching to Smartsheet
Team members can track their tasks, get notifications when they're due, and make changes as needed. Each week, the department's leadership receives an email with a report detailing the progress of ongoing projects.
Candace
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2024
Must get if you have a big business
Iove how I can schedule my workera in the sheet so easy plus it calculates for you
CONSNothing this app is something everybody should have. Not for just work but at home too
Julianna
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Smartsheet Review
I love that it a collaborative sheet. It is easy to keep track of on going projects and the status of the projects.
CONSThere is nothing that I dislike about smartsheets.
David
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Smartsheet H.I.
team collaboration and report management is crucial with our SmartSheet
CONSno cons at this time, works as we need it for reports and team management and sales management
Nicolas
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Improve real-time collaboration
Smartsheet has allowed me to streamline my workflows, improve collaboration with my team, and perform financial analysis more efficiently.
PROSI like its ability to create and manage spreadsheets online has significantly improved my efficiency. Advanced features, such as formulas and pivot tables, allow me to analyze data faster and more accurately. In addition, the ability to collaborate in real time with my team has facilitated communication and coordination.
CONSWhile Smartsheet is an excellent tool, it requires some learning time to take full advantage of all its functions and features.
George
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Smartsheet is a Sensational Project Management Solution
This project management solution has effective and easy to use features. Smartsheet has been so reliable.
CONSI like everything about Smartsheet. No weaknesses detected.
Esther
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
My Experience With Smartsheet
I like that Smartsheet is very helpful when managing projects, workflow and all matters planning.
CONSSmartsheet has handled quite well and no issues.
Anonymous
5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2024
A User-Friendly Workforce Tool
I loved how Smartsheet was able to easily take tasks and apply filters for the person they were assigned to, priority level, and expected completion date. Overall, Smartsheet is an incredibly user-friendly software and it was very easy to integrate with other systems such as Google Forms.
CONSI wish that Smartsheet had a better mobile interface. When working in property management, it is important that issues can be noted and recognized on the go. Smartsheet was clunky and difficult to navigate on a smartphone, unlike how simple it was on a Desktop computer.
Nedim
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2023
Overview
We could solve and manage all our tasks and deploy thwm further.
PROSWe used it for a long time, scheduling tasks and to-do lists, creating sheets for project management such as job application management.
CONSOverall nothing is missing, maybe integration with third-party apps was taking a bit time.
Reason for choosing Smartsheet
It was highly recommended by colleagues from other agencies.
Ryan
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Smartsheet is a great Project Scheduling tool, and so much more
I love Smartsheet! It has become an indispensable tool in organizing and visualizing the work we do everyday!
PROSSmartsheet is much easier to use for Project Managemen than the classic Microsoft Project software I was originally trained on. It allows people to manage work with the intelligence of a project scheduling tool, but with an easy to understand and use spreadsheet interface. Since Smartsheet is a cloud product, each Smartsheet is available from any computer by just logging into the website, or even from their mobile app. Another great Project Management benefits is that the Project Manager can share a Smartsheet with their whole team to collaborate together. We also use the Smartsheet for Jira Connector which allows us to sync information back and forth between the two systems. Jira can be complicated to navigate, and the dashboarding can be really frustrating. This connector allows us to keep track of individual tickets associated with a project, and even lets us import massive data sets for analysis. Finally, we have ended up using Smartsheet as a dashboarding tool. It's actually surprisingly good as a Business Intelligence visualization tool for keeping track of our projects, and for displaying Jira dashboarding.
CONSLike any software there are small quirks I'd like to see changed, or hotkeys added, but overall I'm impressed with the constant cadence of feature updates and enhancements.
Reason for choosing Smartsheet
Better collaborative and cloud-hosted options and a cheaper price point.
Reasons for switching to Smartsheet
Smartsheet is easier to use, is cloud-hosted, and has online collaborative features to engage the project team and stakeholders.
Cecilia
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Awesome software
I love Smarsheet because it made my work easier. Now I can have collaboration from my entire company and get fast results.
PROS-easy to use and costumize -more than one user can modify simultaneously -you can add your company's logo -you can set group and individual reminders - Cell history, which can tell who and when it was modified. -different views: calendar, grid, card, and Gantt
CONS- not all reminders can be set with time to remind - can't add a conditional formatting based on time - if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.
Reason for choosing Smartsheet
More options and could be tailored to our needs
Reasons for switching to Smartsheet
Because I needed a tool that would have also a calendar view, and that could be exported to Excel format for future references.
Christian
Verified reviewer
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Smartsheet is a top-notch tool for teamwork
We used to have to do everything by hand, but now, with smarsheet, everything is done automatically, including time tracking and project progress reports.
PROSKeeping a change journal and keeping track of your plans might help you see problems and start fixing them before they derail your project. I enjoy that Smartsheet may be used in a variety of different ways. Because of the high degree of personalization available, it can be put to use by virtually anyone.
CONSThe various templates should be simple to manage. The inability to properly plan and monitor the Product Design Team's actions is a significant obstacle.
Reasons for switching to Smartsheet
Gantt charts are well-organized and simple to use after you learn the basics. Still developing, but showing promise as a team asset. My team now has instantaneous access to the additional information I've been able to add to our job cards using smart sheet's job codes and jobs.
Stephanie
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Efficient Project Management with Smartsheet
My overall experience with Smartsheet has been positive. It has significantly improved project visibility and collaboration within our team. The platform's flexibility adapts to various project types, from simple task tracking to complex project timelines.
PROSSmartsheet is a versatile project management tool that combines the simplicity of a spreadsheet with powerful project management features. The ability to create dynamic and collaborative workspaces using familiar spreadsheet interfaces is a standout feature. The automated workflows and customizable templates streamline project planning and execution. Real-time collaboration and update notifications keep the team aligned and on track, fostering productivity.
CONSThe learning curve for more advanced features can be steep. Customization options, while powerful, may be overwhelming for new users. Improved onboarding resources could mitigate this challenge.
Reasons for switching to Smartsheet
I considered tools like Asana and Trello. However, Smartsheet's integration of spreadsheet functionality and project management features was a decisive factor. The comprehensive approach of Smartsheet better suited our team's diverse project management needs.
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2019
Smartsheet - Functionality and Communities make this an indispensable application
Overall, my experience with Smartsheet has been wonderful. The extremely active Community has made all the difference in the world, answering questions within an hour or two. The staff are also active in the Community and you can see their passion for the application and truly helping their customers. Smartsheet is highly worth the investment.
PROSSmartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!
CONSSmartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.
Amanda
Marketing and Advertising, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Collaboration made easy
Smartsheet saves us time and makes it easier to collaborate and share updates across all of our projects. We appreciate the constant improvements and the walk through introduction when bigger changes are rolled out.
PROSSmartsheet has been a lifesaver for group collaboration. My team runs multiple projects simultaneously, and the scopes of these projects are constantly changing. Smartsheet allows for the team to update their pieces of the puzzle and send alerts about changes in one environment. We've actually replaced endless back and forth emails with the comments function in the comment section so that all pertinent information about an issue exists in the platform itself for easy reference. We can track our gantt chart, program data, and group communications in one place. I= We're also utilizing Smartsheet for people outside of our organization. Smartsheet allows us to select the type of visibility that clients have to data (through settings or via dashboards) so we can control the story that we're sharing with our clients. This has been a big time saver as it eliminates the need for extra reporting on data that is already avilailable online. Our clients have shared positive feedback about Smartsheet forms which we've been using to collect survey data and for event registration. The forms have allowed us to cancel our account for SurveyMonkey (which we used for several years previous to Smartsheet).
CONSThe main pain point I have with Smartsheet is the fact that not all of my favorite Excel formulas work in Smartsheet. The formulas also don't always work the same way as they do in Excel so there's a bit of a learning curve. Smartsheet needs to allow a Time function. We use Smartsheet to register individuals for events, and right now we're having to program Time as a text. This means we can't use formulas to change times based on Timezones. I also still miss when the recent sheets appeared as tabs at the top of the webpage. The new recent tabs menu works well, but I found the tab view easier to navigate.
Darrin
Government Administration, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed October 2019
Quick points
·Being able to share a spreadsheet with other users in real-time. · Like that users can complete a form to populate a spreadsheet to include uploading documents and that update requests could be sent to that user if a correction needs to be made or additional info is needed. The user then make the change(s) to the cell requested.
CONS·Recently a change was made whereas a non-licensed user can no longer send update requests. We use Smartsheet to have student teachers complete some info pursuant to state law. When the student makes an error, we used to send an update request to have them correct a cell. Now only a licensed user can send those notifications, so we most likely will utilize regular emails for these changes or not use Smartsheet for this work. ·As of Monday (9.30.19), how the system used "comments" changed from a pop-up box that let you enter into a field, save that info and now click anywhere and that pop-up box disappeared. Now it opens "Conversations" which now blocks the right side of the spreadsheet and you must now click on the X to close it out. It also holds all of the comments made to the entire sheet which is more info that I need. Typically if a comment is added to a row, I just click on the comment bubble to that row instead of viewing all of the comments to the sheet. ·When an update request is sent and the person makes the correction, this information is not clearly discernible when viewing the sheet. Turning on notifications turns on too many notifications so this was not an option. The workaround is, I add a "note sent"column that I check when an update request is sent. I then review the sheet and look for rows that have "note sent" checked and now no longer have the pending update icon to look for corrections. ·Need better form controls (field limits, date fields, etc.).
Kat
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Fantastic tool that is growing quickly!
I'm a huge fan of Smartsheet. I would highly recommend their annual conference - ENGAGE. It's a great mix of presentations of use cases, tutorials, hands on workshops, networking, and a glimpse into their roadmap. With Smartsheet, we've saved time on existing processes and been able to build out new processes we weren't able to streamline/automate before Smartsheet. It also is so helpful with managing data integrity and auditing when/how things are edited. We also use it quite a bit to collaborate externally - that alone has made Smartsheet worth it.
PROSThere's a lot to like about Smartsheet. You can get simple business processes converted quickly. The automation 'designer' is so easy to use and it's quite intuitive. Permissions are easy to manage without feeling overwhelming. Their training center is one of the best I've seen. Our Account Team is also phenomenal. I can't say enough about them. They never make me feel like they don't have time to talk use cases, strategies, or even one off questions. They roll out new functionality often enough to add value but not so often that you can't keep up. Smartsheet also really values their customer's feedback - highly recommend their EAP.
CONSSmartsheet is great in so many ways but there are some functionality missing that would make a massive difference in the amount of processes I could move to Smartsheet - cascading dropdowns, setting a field's value with automation, setting a form field's value based on another field or formula, editing an existing item via a form (not an update request), extract time stamping from cell history to be able to report on it. I would also like to see more consistency in the functionality across different apps within the platform. Overall, I'm able to find workarounds to most of the functionality wish list and with their ability to turn out new features often throughout the year, I don't consider these as deal breakers. My other pain point (though it's also helpful in some ways, especially for small businesses) is how tiered the features are - meaning that you do have to purchase premium apps/add ons to leverage the full power of Smartsheet. That gives a lot of flexibility in how you want to scale but is also a bit of a pain as an end user, making the case for purchasing the add ons that will help my processes even more.