SyncSpider Software

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SyncSpider Software

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About SyncSpider

SyncSpider is an application-to-application integration tool designed to help eCommerce businesses grow revenue using multichannel sales automation. It helps manage stock in a centralized place, connect with eCommerce tools to sync data, create improved buying experience for customers. SyncSpider helps sync data across apps and marketplaces....

SyncSpider Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

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SyncSpider User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 105 reviews

Dan

TECH500

Verified reviewer

Company size: 1 employee

Industry: Internet

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2021

Perfect tool for automating your tasks

SyncSpider is like a central hub that allows you to automate any e-commerce business processes by integrating data from multiple online services. It allows you to synchronize data between any online store platform, your customer relationship management (CRM), your accounting package, and your shipping management software. From my experience that worth a lot to my clients and saves them time & money. This means that you can automatically import all orders and shipments into a client's accounting package and update their CRM with new customer information. I can now easily integrate all my tools and services into a very effective automation workflow. Already connected a few of my client's websites to sync data from Amazon, Shopify, WooCommerce, into Google Sheets. Then created a workflow that collects emails of new clients that made an order into their Mailchimp. Just started using SyncSpider and there are so many integration options that blow my mind. I highly recommend that service!

Pros

Perfect tool for automating tasks. I'll explain a bit about what it's all about for anyone that didn't use such tools yet. As a business owner, I am constantly looking for ways to increase productivity, cut costs and improve my bottom line. There is no better way to do this than to automate things.

Cons

I haven't stumbled yet at any issues yet.

Reasons for choosing SyncSpider

The interface and ease of use creating workflow and API integrations. I was also very impressed by the support team that always responded to my questions very fast, and they helped me with some amazing insights and ideas on what can be done with the system.

Reasons for switching to SyncSpider

Cost, Interface and SyncSpider provide amazingly quick support.

Response from SyncSpider

Hi Dan! We are simply amazed by your detailed review. It's always wonderful seeing our customers design amazing workflows with our tool. You inspire us to keep on expanding our abilities and ways to automate your day-to-day businesses. Thanks!

Replied February 2021

Lawrence

LA

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Functionality

5

Reviewed April 2021

Goodbye mundane repetitive tasks and hello time at the beach

FIRST IMPRESSIONS: The current UI isn't what I expected after reading a good number of reviews. Actually, I was pleasantly surprised how intuitive it is during my exploration phase. I don't know if my positive response to the UI is due to the not so glowing reviews of the UI. For me, it's not too bad at all. AFTER INITIAL USE: As mentioned above, the UI isn't too bad. I found myself able to go through the workflow from creating a company, to creating a project and then adding integrations and creating tasks without much help from support documentation. Again, this was a pleasant surprise. I recommend creating a mind map first with existing integrations and then referencing the mind map as you build out the automations. The UI might not be as bad as I thought it would be, it's still no integrately or Zapier for visualization of the flow. CONCLUSION: If you are in e-commerce managing inventory for multiple storefronts, then SyncSpider is the automation solution for you. Although, you should first check the available integrations and the integrations in their roadmap before pulling the trigger. Integration wishlist: startinfinity, mailrush, encharge, postoplan, Runtheworld, Novocall and Optinly to name a few. I am surely looking forward to integrating SyncSpider to automate more of my workflow.

Pros

The apparent e-commerce focus is what pushed me to the edge in the selection of SyncSpider over the other alternatives. Existing integrations with some LTD SaaS is also a huge pro. I wish most of my SaaS was integrated, but maybe one day. The deep integrations is also a huge plus.

Cons

This might just be more of a con specific to me but I'd like more integrations for the SaaS I use frequently. SyncSpider is only as good as its ability to integrate with many tools. The UI visualization of the integration flow even though is satisfactory for my needs, its still something to be desired. It would be great not having to create a mind map first before setting up a flow in SyncSpider. The good news though is there is supposed to be a revamp of the UI. The possibility of improvement also helped with my purchase decision.

Reasons for choosing SyncSpider

Same reason why I decided not to go with Integrately paid option.

Reasons for switching to SyncSpider

I'll still be using the free plan of Integrately for "simple" integrations. Although, when it comes to more complex "Deep" integrations there is no comparison to SyncSpider. Cost is also another huge factor in choosing SyncSpider. There is definitely more bang for the buck.

Response from SyncSpider

Thank you so much Lawrence. Every review and the feedback we get helps us better SyncSpider:)

Replied April 2021

Stephen

Webpage Publicity Agency

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2021

eCommerce Automation at its best!

Wonderful! Very easy to navigate and work with! Very simple to understand!

Pros

The automation of being able to communicate multiple programs together automatically. We bought this software to replace Oberlo and Dropified. We were not only ecstatic that we could buy this at a cheaper rate but that we could also have the SyncSpider team custom program apps for us so their software could get multiple programs of ours to communicate together to complete our auto ordering processes of our Print On Demand services and our AliExpress dropshipping!

Cons

Nothing at all. This was the answer we had been searching for for years. As I said, we started out using Shopify (which changed their name to Dropified), and then we tried Oberlow but they both had quirks and frustrations with automating certain products from certain drop shipping companies. SyncSpider took care of all of this and now if we can't custom program the app to do what we want, we can either work with a zappier app or pay to have a SyncSpider programmer custom program the feature for us!

Reasons for choosing SyncSpider

The fact that we can customize what we want the app to do so we can get it to work with every drop shipping provider.

Reasons for switching to SyncSpider

The fact that we can customize what we want the app to do so we can get it to work with every drop shipping provider.

Isabelle

Andaluchic

Verified reviewer

Company size: 1 employee

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

5

Functionality

1

Reviewed May 2021

Not ready for market

Utterly frustrating. The members of the support team are very generous with their time and patience, so this is not a reflection on the team and there is definitely an effort to give good prompt support. A good addtion when a task is going nowhere as in my case, would be the offer of support via teamviewer to go through the task together. This would be both instructive and save a lot of time with all the going backwards and forwards and hanging about. But after 7 weeks using this product daily (bar one week when my computer died), my overriding belief is that this product doesn´t do what it claims, and is simply not ready for market, which is a great shame. The videos are promotional and contain no information that show you how to create tasks, just lots of bla bla bla about all the wonderful things Synchspider can do. I have a week to decide whether to refund or not. Disappointed. This is not the review I wanted to write.

Pros

It´s promise: lots of promises. No need for developers. Will save loads of time. Will save money. Autonomy. Easy to use. Great support.

Cons

After selling it as a software that dispenses of the need to rely on developers, within weeks of running into problems Synchspider´s solution was to offer to do the task required for 400€. Or to set up an API for 2000€. What was that about no need for developers, the main promise of the product? And there are already other omnichannel softwares out there doing the same job of linking up to marketplaces for a lot less. So, it took 2 weeks to link my website (prestashop) to Synchspider. In advance of buying, it was confirmed that Synchspider supports Prestashop. I have spent another 5 weeks trying to create a CSV from my backoffice, to then send this csv data to Amazon. Every day. All day. Lovely support team who can only work within the permiters of what has already been created. But am beginning to feel like a guinea pig. I expected some learning curve, but every day there is a new button that needs pressing to resolve this or that. There is a lack of overriding information to give an overview as to how the system works. There are choices that are left unexplained as you move through the task, so the user can´t interpret what is required without relying heavily on support. So lots of to-ing and fro-ing and still no result.

Response from SyncSpider

Hey Isabelle, thank you for your feedback here. I'm sorry that SyncSpider was not good for you. I'll pick up constructive points from your feedback to even better improve our support. Wish you all the best, Aleks

Replied June 2021

Marcel

Animated E-Books

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2021

Never worry about your data again. EUROPEAN ZAPIER ALTERNATIVE!

Without a doubt, SyncSpider is one of those tools that you need to have in your toolbox, especially if you are into e-commerce, where automation is a key factor. I had been looking at Zapier and Integromat alternatives for a while now, but no matter how much I have tested, none of them convinced me, until SyncSpider appeared. In Conclusion: If automations is something you need and you don't have another tool in the bag already, that does the same thing, then it's worth getting it for this competetive pricing and their service is also located in Austria/EU! That's just awesome for all automating-jobs that have to be done in european countries!

Pros

- Quick and helpful answers through the help chat - Handles big volumes of data - They've increased the rate of integration (this seemed to be common among the complaints). - SyncSpider have webhooks and external API.

Cons

- Needs more integrations (which they're working on) - UI needs work (I think I saw somewhere that they're working on it). - Some integrations may require more technical grease - but they do have decent video tutorials and instructions you can follow and while I did not get to experience the support myself, other have reported that it was great.

Reasons for choosing SyncSpider

n8n is useful when you host it in your own server environment - if you just want to connect some webapps and don't want to develope your own webapps with integrations (what should be also be possible with SyncSpider through Custom Integrations) you need an organized workflow tool that can be easily set up like SyncSpider does the job.

Reasons for switching to SyncSpider

Pricing is much more affordable

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