Tableau Software

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FrontRunners 2020

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About Tableau

Tableau is an integrated business intelligence (BI) and analytics solution that helps to analyze key business data and generate meaningful insights. The solution helps businesses to collect data from multiple source points such as SQL databases, spreadsheets, cloud apps like Google Analytics and Salesforce to create a collective dataset. Tableau's live visual analytics and interactive dashboard allow slicing & dicing datasets for generating relevant insights and exploring new opportunities. Users can create interactive maps and analyze data across regions, territories, demographics and more. Tableau helps to create a narrative story of the data analysis with interactive visualizations that can be shared with their audience. Tableau can be customized to serve a...
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Tableau User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 1,523 reviews

User Profile

Shishir

Verified reviewer

Company size: 501-1,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2019

Excellent tool for Data Visualization with simplicity

I have worked on domains like Telecom and Network where in I have been using Tableau. Its really liked by senior management as it shows each and every bit very clearly to relevant stake holders. For example, Marketing head likes region wise revenue sale dashboard which gives region/sales manager/product wise sale.

Pros

There are many features which lot of users would have liked:- 1. Connection to almost all database 2. Many types of Charts can be created including Sankey, Doughnut, Maps etc. 3. Its has the feature of data blending and data extraction 4. Dashboards can be viewed on multiple devices like tablet, mobile and laptops. 5. Its really fast while drilling down or filtering out from any dashboard.

Cons

Its a bit expensive tool as compared to other data visualization tools however its a value for money.

Reasons for choosing Tableau

There were multiple check points before choosing Tableau:- 1. We refereed Gartner quadrant which showcased good image of tableau. 2. Reviews taken from friends who are working in other organisation. 3. Some POCs developed on Trail version of Tableau

Reasons for switching to Tableau

It was a organisation demand however but as and when I started working on Tableau, I really liked working on it.

Thomas

Company size: 51-200 employees

Industry: Media Production

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

December 2020

A premium option at a premium price point

Overall Tableau is a great BI/Visualization tool where the only limitations are what your team can do with it. The platform itself has every bell and whistle you could want and provides a ton of customization for various use cases. The challenge arises when moving to the logistical management of the platform, specifically around access, user education and price. While it might be great for individual organizations, our use case of deploying dashboards to hundreds of clients just isn’t what Tableau was built for. If you have the right use case and team to support it, it’s a fantastic option. But if you’re lacking in those areas (or perhaps want a tool with more automatic BI/AI capabilities), there’s likely a better option for your organization.

Pros

There is a reason that Tableau is synonymous with data visualization tools to many people and organizations. It’s a premium product that can do pretty much whatever you want it to. Tableau’s features are limitless and with the proper resources to maintain and deploy it, you’ll rarely identify capabilities that it doesn’t have. It is truly a BI tool that enables your team to overcome any obstacle they face. I specifically enjoyed some of the advanced visualization capabilities of Tableau that more “basic” tools don’t offer. The time series visualizations are easy to configure and are always a crowd favorite. The ability to deploy on-premise or in the cloud means that organizations can configure to their preference. All in all, it is an incredibly powerful tool that leaves very few stones unturned.

Cons

The three biggest drawbacks to our organization continuing with Tableau were ease of use, cost scalability and functional scalability. Tableau is not the tool for organizations that lack technical resources. It’s not as “plug and play” as other options on the market and requires significant training of architects to fully take advantage of all its capabilities. Tableau also isn’t the ideal solution if price is an obstacle in your organization. Frankly, it ain’t cheap. Depending on your desired level of investment and the number of users you’ll need, it can run the tab up quickly. Additionally, user management in Tableau itself isn’t an issue, but deployment presents its challenges. Other options on the market are much easier to introduce users to (here’s your login, go to this URL and boom, you’re good to go) whereas Tableau requires more configuration. This is dependent on which Tableau version you utilize, but there are efforts involved in scaling the platform.

Reasons for choosing Tableau

Frankly, these two products couldn’t be more opposite. While Geckoboard is easy to configure and scale, it is INCREDIBLY limited in functionality and visualization options. They just aren’t even the same type of tool, though we considered both for scalable dashboard needs. We eventually moved to Grow as our permanent solution since it was a kind of middle ground between these two extremes.

Vishal

Company size: 201-500 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Functionality

out of 5

August 2021

One of the best BI tools available in the market

It was really good and helped in granular level analysis of data.

Pros

Tableau is one of the best business intelligence tools available in the market. The visual interface is really good and easy to use. The entire aspect of building dashboards with ease, setting up alerts is really good. The features available in desktop version are really good and caters to most of the requirements.

Cons

A few areas where Tableau can improve are: 1) Navigating between multiple sheets is sometimes a tedious process. Something can be done if a user wants to move multiple sheets here and there in the workbook. 2) Add more features to Tableau Explorer - a lot of features are available in Tableau Creator/desktop version which are important for creating dashboards. Those should be added to Online version as well 3) Integration with files stored in AWS S3 is not available right now - direct integration should be available.

Reasons for choosing Tableau

Better pricing Better feature Better integration with databases

Aurel

Company size: 51-200 employees

Industry: Computer Hardware

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

August 2020

Aggressive onboarding, false statements. Not customer-oriented.

We were on 30 days trial. The trial was about to expire but things didn't work correctly. Tableaus aggressive onboarding team made me sign for a one-year contract anyway. They promised to support us until everything works. But that did not happen. So I talked to them. Someone seemed to understand and said, he'd cancel the invoice and give us another trial and hopes, thins will work. After a few months, it worked indeed. So we purchased again. But: we never got a license even we already paid. Statement: the old invoice needs to be paid. So although we have a written confirmation, that the invoice is cancelled, tableau didn't cancel and now we have no money and no license. Very sad company. The product might be great but the philosophy horrible.

Pros

Once you have your data ready in a way, tableau is able to connect, it's an easy to use tool.

Cons

There's supposed to be a web data connector between Filemaker and tableau. This is not working. Tableau sales representative do not care about it.

Zolani

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2021

Tableau

Pros

It's ability to provide business insighs across the value chain not only the finance area. This is an outstanding feature.

Cons

The investment and time you need to take to define properly your business requirements and data sources. Despite the advantage that you can connect to any data type source.

Reasons for switching to Tableau

Excel was a bit static and repetitive. Instead of focusing on the results, everytime you needed to work on the report before interrogating the results.

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