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TapAnalytics Software

53 reviews(5.0/5)
53 reviews(5.0/5)

TapAnalytics is a cloud-based business intelligence (BI) solution that offers digital-marketing reporting and analytics for ad agencies, media companies and enterprises in industries such as automotive, travel and real estate.

This platform allows users to combine their marketing campaigns and performance results into a unified digital dashboard. TapAnalytics provides on-demand analytics, comparative scoring, advanced trending insights and data visualization within a single solution.

TapAnalytics integrates with multiple marketing services such as Google DFA, Google AdWords, Pinterest, YouTube, Instagram, Foursquare, LinkedIn, Bing Ads and Facebook ads. These integrations help users manage all their marketing campaigns in a single place.

TapAnalytics’ reporting feature tracks and manages automatic uploads to Google Drive, Dropbox or FTP. Users can also schedule email delivery, export and send to Word, Excel or PDF.

TapAnalytics allows users to create client-ready reports with the help of interactive charts and graphs. It also allows users to add logos, custom titles and support links to the reports.

Supported Operating System(s):
Web browser (OS agnostic)

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53 Reviews of TapAnalytics

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  • Verified Reviewer

    July 2018

    Saves you time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service dept. is helpful and very responsive to your needs.

    Pros

    This application allows you to provide your customers with a unique tailored report experience with the click of a mouse.

    Cons

    Just a bit of a learning curve, i suggest taking time to learn it or watch some youtube videos before you jump right in it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    User-friendly and insightful platform that clients will love

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to easily see advertising campaign analytics provided by our advertising partners.

    Pros

    I've used TapClicks with a few different advertising providers. It provides clear, high-level and in-depth insight into your campaigns and properties. It's probably the best end-user advertising analytics platform that I've personally used. You can see multiple channels, campaigns, and more in an easy to use interface.

    Cons

    I don't really have any complaints with the platform itself, usually the problem is more with the providers that are white labeling TapClicks and not setting up the platform properly or insufficiently. If you're looking to provide analytics for your clients, make sure you are giving them ample support and know how to use the platform you're building them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michael from AUTOFLYTE

    Number of employees: 11-50 employees

    May 2018

    Tapclicks has been an extremely useful tool for reporting digital marketing efforts to our clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consolidated and streamlined reporting of digital marketing campaigns.

    Pros

    There are numerous Data Sources from which to pull and display client information. Even though one of our vendors was not offered, Tapclicks worked with them to develop a way to add them as a plug-in.

    Our service representatives have been extremely helpful. Most notably is the timing within which our questions would be answered. We even had several in office visits from our rep to ensure we fully understood the functionality of the tool. For prices offered; this level of service is very good!

    Development/Reporting issues we reported were acknowledged and addressed in a timely manner.

    Cons

    There are some features in reporting that can be a little buggy; however, I would expect Tapclicks to be able to address these issues as they arise.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Customer service is great, but I need to contact my rep way to often because features aren't working

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lots of ways to visualize the data. This product offers many unique and colorful ways to bring your data to life.

    Cons

    Something is always wrong with the API, the custom functions are confusing, the Import Wizard only works some of the time - the set up is confusing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nicole from Lupeer

    Number of employees: 2-10 employees

    May 2018

    A lot of features that are very convenient for our agency's needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of drag and drop, ability to white label, amount of clients we're able to add with the different levels of access, and amount of integrations we're able to have

    Cons

    There are a lot of features that aren't very intuitive to use, including adding new integrations and having to refresh

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michael from Modern Foundation

    Number of employees: 11-50 employees

    May 2018

    There is little that I can't have solved when there are problems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    1 tool to use for reporting, monitoring etc! Its great!

    Pros

    Ease of use, not only are there multiple different pre-set forms but without it you can still do anything with ease.

    Cons

    There are still more plugins I would like to see. Whenever there are plugins I want to see, however, TapClicks is always all over either finding ways to make the connection or work on an integration for me.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Chris from MicroD L.L.C.

    May 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and new features. It was very easy to get TapClicks up and running for reporting. Easy integration and adding new customers is quick.

    Cons

    Some features have cause issues but customer services are great to deal with. Also, some of the field customizations is a bit limited - the ability to add a remove some fields requires reaching out to CSR.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Iona from Talkabout Technologies

    Number of employees: 51-200 employees

    May 2018

    Systemize your workflow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In one day the business of yours can grow to such sizes that it will be impossible to control everything and this is that moment when you will need TapClicks. This software gives you a possibility to keep track of every important moment in your business without permanent disturbing your subordinates from their usual work. You can teach them how to do everything regarding reports through this system and after that just check the results on your mobile phone or tablet.

    Cons

    I mentioned before that you can teach your colleagues how to do reporting through this business intelligence system, and you really can do that, but as a minus I can highlight the way of doing this, I mean that this is not as easy as desirable and I think it would be great to make this process easier.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

  • ami from San Francisco

    May 2018

    Best reporting tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great reporting tool to have. We went from basic excel files to great visual reporting. analytics and reporting all in one.

    Cons

    take a little time to setup but easy to use and show in the end. take a little time to setup but easy to use and show in the end.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Erica from Semcasting

    Number of employees: 11-50 employees

    April 2018

    Overall, my experience with Tapclicks has been excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined reporting that gives us the ability to provide as much or as little data as we'd like for each of our customers from a variety of portals.

    Pros

    Our customers love it. Allows us to provide the reporting they require, tailored to their specific needs. There's a great deal of flexibility in what can be provided.
    Our representative is fantastic- they are extremely responsive and always happy to hop on a call with every question we have and speak directly to our customers as needed
    Widgets are easy to create and revise.
    I personally find the software extremely easy to use, although there seems to be a very large learning curve with the majority of my team.

    Cons

    The integrations have occasionally taken longer than we'd like. There are interim solutions, but the actual S2S integration took quite some time. With the latest integration, it didn't contain everything we needed and outlined in the spec.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Daryl from Deluxe

    Number of employees: 5,001-10,000 employees

    April 2018

    Great way to get unify multiple reporting sources

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Expanded capabilities. Happier customers. Future readiness. Streamlined Reporting.

    Pros

    just about any time I consider a new publisher or vendor, Tap already has an integration making for a fast and easy way to unify.

    Cons

    While they have many add on modules and capabilities, to my knowledge you can't push information back to publishers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joseph from Essex Digital Platform

    Number of employees: 11-50 employees

    April 2018

    Overall it fits our business well, and customers like it. Further CRM integrations would be helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Client facing consolidated data dashboard and visualizers are great for clients who want top line data. Plus we can configure and white label to fit agency needs too..

    Pros

    Lot's of data integrators. Marketing Automation Platform workflow fits our business model and processes, but are still launching this.

    Cons

    Not sure if the connector API's pull in every metric hook from every data source, such as ecomm order totals for ROAS analysis, which is available in AdWords/Analytics.

    We've experienced a few bugs here and there pulling from data source, and received API SOAP errors and the like, but they usually get resolved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mark from Cherry Media Group

    Number of employees: 2-10 employees

    April 2018

    The constant innovation in the TapClicks platform is a standout for me.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The visuals and the way everything can be customized to your liking. I also like the widget builder and the depth of variations you can create.

    Cons

    Not a whole lot, I've had a few small issues with the import wizard in the past but the Tapclicks team has always assisted me in resolving this quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Aly from Flex360

    Number of employees: 51-200 employees

    April 2018

    TapClicks has been helpful in allowing my to pull in my reporting from several different platforms.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to manipulate widgets to present the data in a variety of visual representations. I can choose a bar graph, a pie chart, whole numbers, etc. whatever I think is the best way to present that specific data. I also like how quickly I can reach out to my customer service representative. They don't always have the answer, but they try to find it. I also appreciate how quickly I can pull a report once I have done the heavy lifting of setting up the dashboard.

    Cons

    I don't like that I can't manually upload some of the reporting information I need. My display provided is not a platform that TapClicks currently has an integration for. I do not get the type of reporting excel or csv file that I need to upload that data to TapClicks, so my display reporting is never able to be included in the TapClicks reports I give to clients. I have to go and create a separate report entirely for any display data which sort of defeats the purpose of having TapClicks. I also don't like that the widgets like to bug out fairly often. It seems like every time I log on to TapClicks to pull a report one of the widgets is messing up and not reporting data accurately. As you can guess this is very frustrating when a client is on the way and I need an accurate report asap.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Matthew from Apogee Digital Media

    April 2018

    Easy to deploy and quickly consolidate reporting and insights from all of your marketing platforms

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, white-label functionality and custom report generation.

    Pros

    Onboarding new data sources through the extensive library of connected applications is very powerful. Many similar reporting platforms have only a subset and are very limited in the scope of each reporting API.

    Cons

    Widget sizes are limited in terms of customization(colors) and size. It would be more helpful for richer customization of each widget.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    The experience was pleasant with great customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I liked more was the ease of use of the software and how easy it was to request features. Support was always very helpful and open to hearing new ideas and adding them onto the roadmap.

    Cons

    What I liked least was that the features and functions were slightly limited such as not being able to change colours of graphs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Billy from MILO Detroit

    Number of employees: 11-50 employees

    April 2018

    fantastic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the look and feel. It is easy to view information and download to put into reports and send to clients.

    Cons

    We don't have anything we really dislike about this software at this time. We use TapClicks for all reporting purposes and continue to use TapClicks over any other competitor that presents their product to us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Megan from Vici Media Inc.

    Number of employees: 11-50 employees

    April 2018

    Really love working with the programming team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Standardize reporting across all our products

    Pros

    How its ever-evolving, I like how there are constantly new features coming out that give us ideas on how to better create reports for clients, as well as updates to our RFP/IO portal.

    Cons

    Occasionally the new releases monthly break our existing products, and we don't know until we find the error ourselves. Its the good and the bad of releases being pushed out monthly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Multiple feeds that tie in nicely. Multi Level Logins help us bring on Partners who have clients. New phone reporting

    Cons

    Data lag. The biggest issue here is that clients see this before we do. It would be great if you experience a data lag if you were able to post a message so that clients don't misinterpret a data lag from an under performing campaign

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    I have had a great experience with TapClicks so far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software benefits our clients on a daily basis. From tech support, to the sales team, and even their client's are using TapClicks to review campaign information.

    Pros

    The platform is user friendly and can be as simple or expert as you need it to be. For the future, being able to plug into many different sources will be very beneficial for our company.

    Cons

    This technology like all other online/digital products is consistently changing. I fear that some of our team members do not use the TapClicks dashboard to its full potential because they are still novice. Having more calls/communication about training, advancements, etc would be appreciated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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