UKG Pro

RATING:

4.3

(588)

About UKG Pro

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

UKG Pro Pricing

Contact UKG for pricing.

Free trial: 

Not Available

Free version: 

Not Available

UKG Pro Employee Voice
Slide 1 of 5

UKG Pro Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for UKG Pro

1 - 5 of 575 Reviews

Becky

E-Learning, 501 - 1,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Feature-rich HR tool that could use a UI/UX overhaul

User Profile

N Armand François

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

I'm very satisfied

PROS

It's a really great application, it makes my work on the human resources side much easier

CONS

I haven't seen anything negative yet. Super great for me

User Profile

Sara

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great tool for talent management and Human Resources

As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.

PROS

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

CONS

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

Reasons for switching to UKG Pro

In addition, we use the platform to host quarterly required trainings and keep tabs on all trainings. Because of this, the organization has a centralized, easy-to-use website for handling most HR-related questions and trainings.

Lauren

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2019

Lots of show, not much substance

Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.

PROS

It looks good at first glance- clean look for employees

CONS

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.

Reasons for switching to UKG Pro

Namely wasn't operational - continually pay issues

Joanne

Paper & Forest Products, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

UKG Great Wholistic Product

Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus

PROS

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

CONS

Not all but some of the add on modules integration is poor and troublesome (People Doc).

Reason for choosing UKG Pro

Ease of use, Saas model, employee experience

Reasons for switching to UKG Pro

Consolidated all divisions to one system, our source of truth.