All Paylocity Reviews
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Michael
Insurance, 51 - 200 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed February 2022
Very Modern Payroll App
Sarah
Verified reviewer
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Best HCM software I've used!
This is the best HCM software that I've used compared to ADP, Sage Abra, Paychex, and PlanSource.
PROSThe ease of use is great, the software is so user friendly and easy to learn.
CONSThere are a couple of functionalities that I wish we had within the system and that the report write tool would be easier to use.
Reason for choosing Paylocity
It had all the product features and planforms we were looking for.
Reasons for switching to Paylocity
We wanted a more user friendly and update software planform.
Alan
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Paylocity simplifies HR and payroll administration
Paylocity allows us to centralize our human resources and payroll data, making management more simpler. Our efficiency and precision will both increase as a result of this. The unified system not only helps us save time, but also lowers costs.
PROSPaylocity's user-friendly interface streamlines and automates HR and payroll processes for better management. Our platform provides streamlined processes and thorough reporting tools, guaranteeing effective administration and meeting regulatory benchmarks. Because of this, Paylocity is an essential tool for any company.
CONSPaylocity's mobile app is currently more limited in functionality than the desktop version. If the app were upgraded and expanded, the user experience would be more in line with that of the desktop version.
Reasons for switching to Paylocity
What I like most about Paylocity is their smartphone app. It provides a simple approach to performing a wide range of HR duties from anywhere. This software makes it easy to check your pay stubs and grant time off requests.
Michelle
Civic & Social Organization, 11-50 employees
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2024
Paylocity Gets The Job Done
Overall this functions as it should, nothing spectacular.
PROSSimple festures and simple interfaces, instructions easy to read.
CONSPricing plan on the high side, competitors with better rates.
Tirus
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Why Paylocity Is The Real Deal
When it comes to matters human resource management, Paylocity is king. It comes with great features and it super affordable It makes payroll processing easy and handles online payroll needs. It also helps with tax compliance and makes handling performance management easy too
CONSIt has been super smooth with Paylocity and no hurdles yet.
Katrina
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
All HR processes can be automated using Paylocity
One-stop payroll processing for maximum convenience. It files payroll taxes and does the math automatically. It's also a great tool for getting new hires up and running. Because of how easily it can be done now, no special training is required.
PROSExcellent service is provided to customers. Every time I've had to contact customer support, I've been blown away with the kind of service I've received. I've never had to wait more than a minute to get an answer to a query I've had.
CONSThere isn't anything about Paylocity that bothers me. Everything is explained clearly and in terms that a newbie can grasp. Those links to assistance are a big help. Additionally, navigating the menus and links is simple. Simple and obvious in its construction.
Reasons for switching to Paylocity
Prior to using Paylocity, the onboarding process was handled manually. It's a great perk that you can tailor your messages to both new and existing staff.
Lillian
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Using Paylocity, I can efficiently manage HR
The ability to set goals is Paylocity's strongest suit. It helps the user stay focused and accountable while also providing insight into the priorities of employees and how those priorities relate to the overall goals of the business.
PROSI like how user-friendly the system is and how readily available the data about employees is for study. Another positive is that it may be customized to become your company's complete human resources and payroll solution.
CONSCustomer service has been frustrating and useless in the past, but we've now built constructive partnerships and are seeing better results as a result. The reporting is similarly mediocre but serves its purpose.
Reasons for switching to Paylocity
By centralizing previously disparate procedures, Paylocity has vastly improved our onboarding procedure. Compared to our previous payroll provider, this option is a major improvement.
Gary
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Highly effective for human resource administration
Creating and delivering pay stubs for employees has been a breeze. I am able to keep precise records of my earnings, tax withholdings, and other perks because to this platform.
PROSIt was convenient to have all my resources in one location thanks to the consolidated platform. In particular, their payroll system stood out. Compensating and paying out employees, as well as keeping tabs on their deductions and perks, has never been simpler. It was really easy to create and send out pay stubs with only a few clicks.
CONSIt took some time to become used to the platform's interface. It took me a bit to learn my way around the platform and figure out how to utilize it effectively, but I'm now well familiar with all of its features and capabilities. It would have been more efficient to adjust quickly if we had been given more specific instructions or training.
Reasons for switching to Paylocity
Very useful and attractive data presentation.
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
So User Friendly
I like the fact that it was so easy to catch on to and it is similar to another well known software of its kind. I also like the journal entry section.
CONSI did not find any cons about Paylocity so far.
Cindy
Information Technology and Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy to Use System
The UI and UX are both great. The system is intuitive and pleasing to use.
CONSI don't have any complaints. I've been at my current position for over 5 years and have never had an issue with Paylocity.
jim
Packaging and Containers, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Paylocity for easy onboarding
Was pretty straightforward and easy to use after sign up and log in. On boarding process was easy and went smoothly.
CONSSign up was a bit troublesome at first but went well after I was able to log in.
Stephen
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Review for Paylocity
I am satisfied with the product but the service aspect of it can be improved.
PROSThe product has great payroll ability, and it has been mostly reliable so far. I like that it is easy to maintain data integrity in the system, and the self-service portal is also very helpful. Being able to manage benefits and payroll in one system is a big plus.
CONSWish it has more integration such as BambooHR. It also takes a long time to build an integration(3+ month for our 401k vendor). The spending accounts function also needs to be improved as it operates on a separate platform and the employee experience is subpar.
Reason for choosing Paylocity
Functionality, potential to operate both payroll and benefits in one tool.
Reasons for switching to Paylocity
We needed more control over benefits and overall payroll process.
Jennifer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
To move to Paylocity or not?
The integration was a large undertaking; however, we did them step-by-step. The payroll has been huge. We've gotten back hours to our days along with the reassurance that some random thing didn't go wrong with payroll that was previously out of our control. The piece of mind that everything is working as it should is worth all the effort.
PROSThe integration in the software with all of the different areas, i.e. benefits, recruiting, payroll, ACA, W2, timecards, HR all make it worth the effort to transition to this software. The company and software have delivered on all of the promises that were made when the software was pitched to us.
CONSThere are only small, personal changes that I would make. They are small picky things that I would like but do not hinder the software in any way.
Reason for choosing Paylocity
I do remember that we chose Paylocity because it was already functioning at the level we wanted and that the other platforms were promising to be in the near future without guarantee.
Reasons for switching to Paylocity
Paychex Flex didn't offer the integration that Paylocity offers with benefits, HR, timecard, expenses and all of the other features that Paylocity has. In addition, we continually ran into glitches or downtown with Paychex payroll platform. It was frustrating and worrisome.
Stefan
Semiconductors, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed May 2021
HR Manager's Best Friend
I like Paylocity a lot and as a company we are very satisfied with the software and currently wouldn't look to change HR & Payroll systems unless something significantly better or more cost effective came along. As long as Paylocity keep moving forward and making the userability experience their focus we will remain a customer.
PROSI use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.
CONSThere are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.
Reason for choosing Paylocity
Cost effective, userability experience, Performance Management and Community features
Reasons for switching to Paylocity
PEO was too expensive and we hired a HR manager.
Eric
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Robust system, not the most user friendly
We have 100s of contractors who are managed separately from our full- and part-time staff. Paylocity enabled us to handle the different demands of both groups.
PROSA very robust system. Keeps abreast of policy changes making it easy to consider options. Extremely function rich with many reporting options, sometimes to the point of fault in that it takes some training to become familiar with the system. Integration and customer services have both been excellent.
CONSThe system is not the most user friendly, but it adds functionality in place of user experience. For example, adding a new 401k/403b program took multiple calls with customer service to be sure everything was set appropriately. Same for HSA enrollment. The full product requires more than a basic level of technical proficiency.
Reason for choosing Paylocity
Feature suite for the pricing
Reasons for switching to Paylocity
Zenefits could only handle a limited number of contractors in it's system. Their benefits integration and customer service were not at the same level either.
Karen
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Good HR and Payroll System
Overall, we are happy with Paylocity; however, there are a few things, like I mentioned earlier that seem a little behind the times.
PROSI find the reporting feature to be robust because the reports available contain all of the information I need to report on. E.G., Date of Hire, Supervisor name, employee list, payroll data.
CONSThe paid time off balance information really needs to improve. Currently, employees don't see any accrued or used PTO until the next payperiod (semi-monthly). Employees would like to see their balance in real time.
Reason for choosing Paylocity
We selected Paylocity because the pricing structure was better for us and it seemed to be a more current/modern system.
Reasons for switching to Paylocity
Paychex was a little behind on upgrades, reporting, different modules communicating/working together. We needed more.
Sarah
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2021
Terrible implementation, customer service, and not user friendly. I'd give 0 stars if I could
If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible platform and I am unimpressed with the company as a whole.
PROSWe needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.
CONSCustomer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own. Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now. Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable. They have a lot of reports, but finding what you need is nearly impossible.
Reason for choosing Paylocity
They had better reviews and referrals and they integrated seamlessly with our ben admin tool
Reasons for switching to Paylocity
Needed to move from a PEO to HRIS
Michelle
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Best Company I've worked with in a long time!
Great!
PROSPaylocity has an amazing support team. When I need something, I call and someone is there to help me immediately. I never have to wait on hold or for a call back. Very user friendly!
CONSThe implementation was rough, that was three years ago, so maybe things have changed, but I was over promised and underdeliverd. The sales team needs to work better to truly understand all the things the systems can and can't do
Reason for choosing Paylocity
Better options for me and the needs of our organization
Reasons for switching to Paylocity
ADP customer service sucked! And their system isn't user friendly
Kristen
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Paylocity Review
Overall, I love Paylocity. I implemented Paylocity at my old employer and when I switched job, I implemented the new employer to Paylocity too.
PROSThe best part of this software is how user friendly it is. I also really like the customer service. Having my own designated representative is very important to me and saves a lot of time. We utilize a lot of the features of this software and really don't have any complaints. Whenever there is something that needs improvement, you can request an enhancement and the team will look into fixing it.
CONSI wish there was the ability to quickly calculate time off balances on the employee screen while including approved PTO requests in the future. There are a few things in the performance dashboard that I didn't love, however I am hoping to get these resolved before next year with help from the Paylocity team.
Reasons for switching to Paylocity
Paylocity had ACA reporting at the time when Paychex didn't. Paylocity was a lot less expensive. Better reporting.
Anne
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Paylocity makes HR processes painless
The integration of their modules make it easy to track employee participation and completion. I love having a digital record of all HR processes - compensation, performance reviews, training, tax documents, etc. Less paper in the employee file. The information is readily available to associate's who are able to ask relevant questions to HR.
PROSI love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.
CONSIt was a challenge to get the COBRA file information flowing to the carriers from Web Benefits. It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.
Reason for choosing Paylocity
Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.
Reasons for switching to Paylocity
Paychex software was challenging. We did not have the full suite of products which lead to some disjointed processes. The benefits software was challenging and difficult to use.
Cheryl
Civic & Social Organization, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Paylocity our trusted partner
Overall very positive. Implementation went very smoth
PROSComprehensive HRIS system. We use for payroll, benefits, onboarding and time & attendance. Mobile app is good.
CONSI can't think of anything at the moment.
Reason for choosing Paylocity
Bandwidth and cost
Reasons for switching to Paylocity
Paycom could not work with our 37.5 hour workweek. Our payroll analyst had to manually change all hourly from 80 hours per pay period to 75.
Tom
Non-Profit Organization Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2021
Paylocity User 5+ years
The system works well once configured properly and its price point is strong; the system has a broad set of capabilities to meet a wide range of needs however implementing these various solutions can be frustrating as the customer support model is, in my opinion, flawed. A single point of contact is assigned however anything involving system changes or functional additions requires the issue be assigned to an 'internal team' where queues tend to be extremely long.
PROSThe product has excellent, though not intuitive, report writing capabilities.
CONSImplementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.
Reason for choosing Paylocity
Reporting capabilities; cost.
Reasons for switching to Paylocity
Poor performance on the part of PayChex at the time; cost considerations.
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
So many functions - so many complications
The customer service team is on call all the time. The trainings are super helpful and they really want to help you. They did everything they could that their system allowed for and the tried their hardest to help transfer and transition as much data as possible. Not everything updated during the last update and we had to manually a lot of profile and payroll issues because of this. Because of how amazing their support team is, they get a lot more stars. Also, there's so many functions, I haven't even used them all!
PROSPaylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!
CONSl know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.
Kimberly
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Paylocity Is the Go To
My overall experience with Paylocity is very positive. My implementation went very smooth and the continued follow up made the process work very well. Since then, there have been no major issues or mishaps. The most important thing to me is paying employees promptly and accurately. While Paylocity cannot prevent human error, it does do all it can to advise, report and remind about items which could present issues . We are very happy with Paylocity and all it has to offer.
PROSPaylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.
CONSIt is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.
Reason for choosing Paylocity
I used Paylocity for 8.5 years at my previous employer and it all made sense to me. I was familiar with the product, the implementation and the results I could expect.
Reasons for switching to Paylocity
Sage Pro is an archaic software and I had used Paylocity at my previous employer.
Jorge
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2023
Payroll and Employee management made simple.
The overall experience is satisfactory and exciting for future things to come on live.
PROSI like the overall functionality and user friendly capabilities. Mobile app is great
CONSThere is still much room for improvement on expansion but that’s with anyone and anything.
Reason for choosing Paylocity
Cost and functionality
Reasons for switching to Paylocity
Cost and reporting limitation on paychex