WebFOCUS is a cloud-based business intelligence (BI) and analytics platform that offers analytical tools, applications, reports and documents for business stakeholders such as management teams, analysts, line-of-business workers, partners and customers. The solution also provides other capabilities including data discovery, location intelligence, predictive and prescriptive analytics, BI smart search and natural language search.  

WebFOCUS allows users to create dashboard from the data collected in multiple formats from various sources. It also provides self-service visual data discovery tools that help users to analyze data sets, generate reports and share content. The solution has predictive analytics feature that allows them to validate their predictions.

WebFOCUS can also be deployed on-premise. It offers other features such as embedded information applications, customer portals, self-contained analytical documents and more. Support for the solution is available via email, phone and through a knowledge base.



100 Reviews of WebFOCUS

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 100 reviews

November 2018

YU CHUNG from Air Canada

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

WebFocus InfoAssist

Pros

User friendly Interface and many useful features.

Cons

Some features are kind of hidden, would be easier if able to search from just typing a few words.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

October 2018

Like the direction the product is headed

Pros

The ability to create anything the customers request

Cons

The learning curve for developers to create content

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

A Very Powerful Platform with excellent support

We have made extensive use of dashboards, reports and business critical analytics decision making processes. It has truly made a positive impact on our bottom line.

Pros

The platform is very flexible and deep in capabilities. There has been no problem that our company has not been able to solve with it.

Cons

The self service capabilities of previous versions have been more like developer tools and not intuitive for business users to work with. This seems to be resolved in the latest version soon to be released.

October 2018

Thomas from Ford Motor Company

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Best Customer Support in the Industry

Pros

Fantastic, involved, motivated customer support team
Infographics are the best new feature to come along in quite awhile
Reporting Server is very fast - generally sub-second query time for a lot of queries, regardless of data source; server time is also minimal
Relatively easy to host multiple, separated applications with separate user groups and roles

Cons

Data adapter management
AppStudio software still needs an overhaul - unintuitive and ungainly (3GB???)
AppStudio licensing (vs Reports Developer) - reduce that to one version

October 2018

Cynthia from Ford Credit

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Solid Platform, excellent support

Pros

The flexibility of the end products and the level of support provided

Cons

the amount of training required to fulfill complex reporting

October 2018

Rich from BNY Mellon

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Reliable for Years

Migration from IBM mainframe using DB2 to a Unix platform using Oracle was extremely simple, most reports required only a two line change.

Pros

I have been using one version or another of Focus for over 30 years. While the core product has evolved and improved and even migrated across platforms ... the core reports still work with very little updates required,

Cons

Reporting server has a static font - which is proportional.

October 2018

Elizabeth from NBIB

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Love the Product

Pros

The product is so user friendly and can be used by multiple levels of knowledge. HIGHLY Recommend!

Cons

There is nothing I can think of as a con...

October 2018

Philip from BNY Mellon

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

BNY Mellon Webfocus conversion

it has been a good experience to learn about distributed environment after years of working on the mainframe

Pros

recently converted mainframe jobs to webfocus environment. Most existing jobs were easily ported over to distributed environment will few changes. However, this gave us an opportunity to do some well needed tuning on jobs that have been running on mainframe for 15-20 year. Tuning has increase efficiency and speed in new Linux environment and we are incurring cost savings by moving application to a distributed environment over IBM mainframe


Cons

i currently have no negative comments to make

October 2018

Jeffrey from MSA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Good for Dashboards

BI Dashboards that provide immediate feedback to the user are relatively easy

Pros

The ability to make it do anything and everything

Cons

Some things that would seem to be easy are difficult

October 2018

Matthew from Crown Castle

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Analytical User

We have been able to provide data snapshots for managers using dashboards.

Pros

All of the different functions and features. The ability to pull together data across various platforms.

Cons

Not always intuitive. I would like to see better error identification.

October 2018

Barb from MSA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Going where we want to be

Able to create custom dashboards and business reviews

Pros

Feature rich for business users and is a full platform for developers. The roadmap showcases many new features that are right where we want to be; advanced analytics, visualizations, Infographcs

Cons

Not all features works with all datasources

October 2018

Michael from Crown Castle

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

WebFOCUS provides the best of all worlds

Pros

I like the flexibility that the product provides. If you are a hard-core developer, you can build excellent reporting applications. If you are an analyst and need to do a quick, one-off analysis, it works for that as well.

Cons

On occasion, new functionality takes a release or two to stabilize.

October 2018

Ian from Centimark

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Solid Platform, excellent support

Pros

IBI is the best software company. Great customer support, training and service. The product is solid and customizable beyond what other BI tools can offer.

Cons

After working with the product for over 6 years, I've have mostly positive experiences. The few times that there have been questions, the tech support staff have help us overcome the hurdles.

October 2018

Leah from Crown Castle

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Good for Dashboards

It is a great tool for building more complex reports and dashboards. Would just like to see more resources and learning documents.

Pros

The integration of HTML and SQL reporting capabilities helps for creating great, dynamic dashboards and reports. I love the ability to add parameters and criteria to my dashboards and make everything look sleek and easy to use.

Cons

If there is something I do not know how to do, it is difficult to follow the resources or troubleshoot the problems I am experiencing. I also would love to see improved error reporting that better specifies your errors, especially in SQL your code (when your procedure will not run).

October 2018

Ed from Salient CRGT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

WebFOCUS in an Enterprise Environment.

We use WebFOCUS to primarily pull reporting and dashboard data from our Data Repository. Our secondary use is an an application framework to build out webapps against our data infrastructure for multiple purposes.

Pros

WebFOCUS works well for our Business Intelligence applications and needs. We have used it as a flexible reporting and application framework for many years.

Cons

Updating major releases can be time consuming for a larger environment.

October 2018

Dan from Crown Castle.

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

4 of 5

October 2018

BI /WebFocus developer

It's kind of a love/hate relationship honestly. I love the ability to extend everything with code and get into true webdesign but the flexibility is also coupled with some areas which should be very simple to do and WF overcomplicates them. The self service aspect is hurting its adoption with business users as well.

Pros

The ability to write code and extend it into the web languages makes it very flexible from a developer perspective which is unmatched really in the BI space. It's back-end maintenance is also very mature which makes security and maintenance easy.

Cons

Need to focus more on graphics/self service because it's lacking in many areas. It's ease of use is behind competitors such as Tableau and Qlik which makes it a hard sell with business partners.

September 2018

Tim from DHA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Non-DEV Power User Tester

Pros

Ease of use - easy to utilize existing views with minimum knowledge of the data

Cons

Products contain different features across the product line. InfoAssist vs app studio vs chart vs report

September 2018

Michael from cBEYONData

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Good for more than just data analytics

Pros

I really like the ability to automate processes, and capture new data to augment the analytics process.

Cons

Not quite as intuitive as some of the newer visualization tools such as Tableau. However, the product direction is good and improving all the time.

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2018

WebFocus - a heavier, more robust SQL

AppStudio is so much better than DevStudio. I can see many benefits to using this software. We allow users to pull exactly the data they need without having to write or understand SQL. This makes out backend more secure, and makes the whole process smoother for the user.

Pros

We use AppStudio to create and maintain procedures (.fex). I really like the diversity in commands. You are able to join and manipulate data more than with raw SQL. I also like the option to use their GUI or their raw text editor.

Cons

It is confusing. Although they allow use of a GUI to make the software "easier" to use, there are many things that can ONLY be accomplished using the base FOCUS code. In addition, many times you have to pass over the data multiple times in order to actually get what you want out of it.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Jack of All Trades With a Steep Learning Curve

Pros

WebFocus is the kind of analytics platform that can almost be used for anything and by anyone. The software is flexible and is easy to use. It helped me create different dashboard I needed for my job presentation and everything went almost smoothly. The sharing is flawless; my team was able to access the dashboard even with different processing systems. Although there were more than a few people on our team, the system still ran efficiently with little to no bugs at all. We have been using this system for a few months now and it is really helpful.

Cons

Learning the necessities for this software is a little bit confusing at first, but after a few times of using it and getting used to, using it is a little bit easier now.