ibi Software

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FrontRunners 2021

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About ibi

ibi is a cloud-based business intelligence (BI) and analytics platform that offers analytical tools, applications, reports and documents for business stakeholders such as management teams, analysts, line-of-business workers, partners and customers. The solution also provides other capabilities including data discovery, location intelligence, predictive and prescriptive analytics, BI smart search and natural language search. ibi allows users to create dashboard from the data collected in multiple formats from various sources. It also provides self-service visual data discovery tools that help users to analyze data sets, generate reports and share content. The solution has predictive analytics feature that allows them to validate their predictions. ibi can als...
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ibi User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 170 reviews

User Profile

Michael

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Amazingly versatile, however it does carry a significant learning curve to maximize that versatility

Environment to automate regular reporting and to expand and enhance the availability of data to my organization.

Pros

Numerous export formats, versatile software which offers a savvy developer several avenues to accomplish the requirements of their audience. The Active Format is a very unique offering allowing developers to give users the ability to drive their own analysis from reports through sorting, filtering, charting and being able to export their work.

Cons

FOCUS itself has a steep learning curve that is very dependent on the capabilities of the entity that is going to implement and use it. Your environment will carry a heavy influence on how successful the implementation will be. Management will need a measure of patients and need to invest in users to learn, documents and carry that intelligence throughout the organization.

Tomasz

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

April 2020

Favorite & most capable tool for BI analysts

The best package for BI developers, no other tools are needed.

Pros

WebFOCUS offers a lot of customization when it comes to reporting, dashboards, infoapps and the platform support FOCUS, javascript, HTML, python and other languages. In our organization, we do not need any other BI platform since WebFOCUS gives Us all the tools we need to make analytics delivered to our community.

Cons

It may take few months to learn WebFOCUS as a developer since there are many things developer should know before creating reporting/analytics. Although after that time a developer will find almost infinite ways of customizing reports as soon as they learn how the WebFOCUS works and executes procedures. GUI could be improved but each year WebFOCUS improves it a lot with updates.

Reasons for choosing ibi

Tableau has a great GUI but very limited usage, additionally Tableau has technically no dashboard capabilities except creating reports with filters. PowerBi has similar issues has Tableau, limited usage when it comes customizing reports and ways of creating reports and visualizations.

Steven

Company size: 1,001-5,000 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

March 2019

Not user friendly, terrible customer support, limited customization

My experience has been to find ways to use the product as little as possible. By that meaning using it for getting basic data on the back end, then coding the front end of the reports myself. This way I am able to create the reports and dashboards with more functionality, modern styling and have them be responsive for viewing on multiple platforms (Desktop, tablet, phone).

Pros

This works good for the average adhoc user that will doing basic, single database reporting. The forum they have has been very helpful. I have found out more answers from other users than I have been able to find in their docs or from their tech support.

Cons

There are so many bugs in this product. I have multiple cases open with their tech support that have been open for months. I currently have a case that has been open for 9 months that they still cannot figure out. Usually the response is something along the lines of that it will be fixed in a later release. Then, in my experience, when updating to a later release the one bug is fixed, but more are introduced and we're back to square one of rebuilding our reports that have broken during the upgrade. Product lags when trying to do complex queries over multiple databases. Documentation is very weak and vague, if/when you can actually any documentation at all.

John

Company size: 10,000+ employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2019

WebFOCUS as the go-to app for data dissemination

My users throughout the state of New Jersey are finally buying into the fact they can create 'what-if' scenarios and modelling with the data I'm preparing for them.

Pros

Accessibility to data regardless of where it is stored. Easeat which to disseminate the reports I generate. Ease of use of the Security Package whereby I can allow or disallow access to data, folders or a single call of a report.

Cons

We seem to always be on the cutting edge of the product and what we want to do. Sometimes it seems like we are the first to come up with a particular question. But an answer is always forthcoming even if it is not instantaneous.

Reasons for choosing ibi

I did my homework and went through publications including what Gartner was writing about the product.

Lauren

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2019

Information Builders is great!

Overall, IB has been very helpful to deliver our products. Customer support is great as well.

Pros

I love the customized visualizations and the ability to disconnect reports from the server to send to member hospitals.

Cons

Sometimes it is not as flexible as I would hope. Using the indocument analytics, I cannot always create the visualizations or filters I would like.

Reasons for choosing ibi

Information builders allowed us to disconnect reports through indocument analytics

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