About Zapier

Founded in 2011, Zapier has helped over 1.8 million individuals and businesses with their automation needs. In just a few minutes, you can set up automated workflows that connect over 4,000 of the most popular web apps—no code required. Working with a larger team? Zapier for Companies offers collaboration features that let you bring the power of automation to your entire organization. For more information, visit www.zapier.com/companies. ...

Zapier Pricing

Premium plans start at $19.99 per month, billed annually. Multi-user accounts start at $299 per month, billed annually

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Zapier User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 1,838 reviews

Fillipe Neyl

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

October 2020

Zapier makes creating integrations fast and easy

There's no secret to use Zapier, all you need to is to play with it, follow simple steps the interface tells you to or read the documentation (that's very abundant). The most recent thing I've learned was to use webhooks and use Zapier to get ou send information directly to apps API. It solves most of the issues I mentioned prior.

Pros

Zapier changed the way I deal with apps and tasks. Now everything I need to accomplish I ask myself: is it possible to use Zapier to make this easier or even totally automated? From simple things like sending happy birthday emails to my clients, to connecting a ERP app with Google Spreadsheets, there's hundreds of apps with thousands of possible combinations possible to make our lives easier.

Cons

Since they revamped the interface for creating and managing Zaps, there's not really anything that I don't like about Zapier. If worth mentioning something, it would be the missing actions, triggers or sometimes apps to integrate, but that's not Zapier's fault, because it depends of the apps making their services available on Zapier. Some apps like Wrike sell their own automating app, so they don't offer many choices inside Zapier. Others like RD Station Marketing lack of possibilities in their own API, so it's not possible to do much too.

Reasons for choosing Zapier

I have used IFTTT long time before, but when I found Zapier it looked so more complete. Since then I never used other tool.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2021

The Only Integration Platform You Need

Couldn't live without it. It's not perfect – there's no true two-way sync, for instance – but it's the best in the business for the price.

Pros

It's automation, democratized. If you use web apps and have ANY repetitive tasks in your workflow, Zapier makes it (relatively) easy to automate them. Once you get beyond the simple it can get tough, but there are always resources available (e.g., outsourced help). It's such a common platform that you can throw a stick and hit someone with experience.

Cons

It's tough to plan workflows ahead of time. You never quite know how the actions and triggers will function, and pushing "zaps" live often requires a live test, which inserts bad data into your systems.

Reasons for choosing Zapier

Far better support and deeper business functionality. IFTTT is superior for smart home; Zapier is for work.

Jeffrey

Company size: 201-500 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Great low-code option for API integrations of the most popular apps

Zapier is essential to our business. There are new low-code or no-code API creation platforms coming to market, but Zapier remains relevant with constant updates to app library.

Pros

The greatest pros of using Zapier includes the number of popular apps available, the ease of connecting apps in the library, and the options to access the most used property fields for step-by-step integration creation. The visual tool allows the best low-code user experience for beginner programmers who need create basic integrations between popular apps. There are options to create custom webhooks and child keys for apps that don't already exist in the library.

Cons

There aren't a lot of options for custom code for more complicated API creation. While you can export the JSON files for review, a more experienced coder can't actually create, edit, or import code snippets. There are limitations to runs. This means integrations with large data sets will time out and be held. While Zapier customer support was able to resolve this issue on very specific APIs, this is something to be concerned about for businesses on the enterprise level.

Karambir

Company size: 1 employee

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

September 2020

Easy-to-Use Automation and Integration

Two things stand out for me: 1) Most support requests were met with what appeared to be an automated apology that they couldn't resolve my issue. 2) Zapier makes money based on the purchases of an allotment of monthly tasks. Some tasks lack flexibility requiring the use of more tasks than one might imagine. They are always happy to sell you more tasks, but requests for more robust functionality always seemed to be met with a shoulder shrug.

Pros

The feature that met our needs was the ability to respond to an http request in a variety of ways (email, save to spreadsheet being the most common). I am an experienced programmer with over 15 years experience and was happy to have a solution that did not require writing a lot of code. In general the ability to rapidly design and implement a solution for a specific requirement was a big time-saver.

Cons

Unfortunately, some common programming tasks such as creating and writing to a spreadsheet seemed in surmountable. In the end, I chose to manually create the worksheets I projected would be used to eliminate potentially complicated workarounds. Also, there is a limit on the number of levels of logical branching which caused some headaches such that I eventually migrated the functionality to Google Scripts which offers a richer feature-set despite the increase in coding.

Reasons for choosing Zapier

Neither product met our needs as described above.

Reasons for switching to Zapier

Monday.com did not meet our needs

Juliette

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Functionality

out of 5

September 2021

A Fantastic Software that Simplifies Complicated Automation

Zapier is awesome, and it works well for everyday use. It breaks down complicated concepts into simple steps and I was able to use the software as someone who is often confused using technology. One improvement would be to decrease the number of webpage redirects so that I wouldn't have to look in another place besides the dashboard to set up my "zap."

Pros

I did not even know that something like Zapier existed until I was looking for a platform that could automate my work on Trello. I initially believed that maybe Trello had an automation feature, but I was disappointed to find out it did not. Instead, I found Zapier. I was initially confused on how Zapier would help me automate and I was worried that it would be difficult and technical. Instead, I was pleasantly surprised by how easy it was! I love the layout of the software, and the explanations behind each step are easy and seamless to set up between platforms. I am happy that I was able to automate some of my work on Trello and customize each "zap" to do exactly what I want. I'm disappointed that I did not find out about this software sooner!

Cons

Something that confused me about this software was that it seemed like there were different instructions in different places on the site depending on what I wanted to do. For example, I wanted to create a "Zap" so that when a new card was created on Trello, I would receive an email about it. When I tried to set this up, however, Zapier led me to another webpage that was specifically made for doing this task. I just don't understand why there would be a special platform just for this task, and why I was unable to do it myself through the dashboard.

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