All Zoho Flow Reviews

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Sam J

Verified reviewer

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Enhance and guarantee your productivity with Zoho Flow, a powerful automation and integration tool.

My overall experience with Zoho Flow has been outstanding and very productive just to say the least. It provides me together with my teammates a common workspace where we collaboratively work together on creating integrations for our apps as well as building automation workflows to automate our repetitive tasks.

PROS

One of the things i like find most helpful in Zoho Flow is how it allows you to connect apps in your working infrastructure which makes it possible to have free and uninterrupted flow of data and information between the apps. This is very important as it ensures no delays in the flow of your information. Also, Zoho Flow is a very intuitive tool that has an user-friendly interface together with other features like trigger and drop which all helps makes it easy to create both simple and complex integrations for your apps. Also it offers pre-built flow templates to assist you get started by acting as guides to direct you on how to best use its functionalities. Another excellent thing about Zoho Flow is that it allows you to create automated workflows so as to automate your routine tasks which consumes a lot of time to accomplish. Its provides a shared working space where you can work together as a team to promote collaboration and teamwork which results to better performance and greater results.

CONS

I have nothing in Zoho Flow that i do like least about it. All features work efficiently and am completely satisfied with the experience am having with this product.

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Mehandi

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Zoho Flow Review

Zoho Flow is another good alternative to Zapier, Integromat etc. which is inexpensive and easily affordable by anyone running an online business. The Dashboard where we create the flows/integration is really very wide and everything is visible and we don't have to scroll up and down to see the flow. There are some downsides as well like - the overall speed of Zoho Flow is not that good, that data flow between the connected apps takes time which is not a good sign for any integration software. There is very less educational material/tutorials available on the internet from where you can learn. Customer support for this product is not that good, you have to wait for long days to get the answer and that too will not satisfy your need ( sometimes).

PROS

Things that I like most about Zoho Flow are as such:- 1) Inexpensive. 2) Wide Dashboard. 3) The overall flow is easily visible and navigated smoothly. You can edit whichever step you want to without any extra scrolling, everything is visible to you ( the entire flow of the apps)

CONS

Things which I like leads about this software are:- 1) Slow Speed. 2) Data transfer takes time. 3) Testing Flow is not that easy. 4) While creating any flow or integration you have to go with the extra first few steps ( Like writing the name of the Flow, description etc) which I hate about the software. 5) Not enough educational material/tutorials to learn more about Zoho Flow. only if you have previously used any such software like - Zapier or integromat then only you can easily cope with this. 6) Not good Customer Support for this software.

Reason for choosing Zoho Flow

Because of the following factors:- 1) Ease of use. 2) Availability of variety Integrations. 3) Speed. 4) Instant data transfer.

Reasons for switching to Zoho Flow

Zapier is expensive and our company is fully working with the products of Zoho.

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Abhi

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2020

Not a finished product yet

PROS

We loved the Deluge script functionality, and the ability to write custom functions, which is missing in platforms like Zapier or Integromat.

CONS

The fact that the flows are pretty expensive, and also there's no way to handle execution failures. There's no rollback option or an option to process incomplete bundles. They also are poor at handling OAuth for different third-party software like TypeForm.

Reason for choosing Zoho Flow

Zoho Flow was more economical and provided us an innate ability to write our own business logic in Deluge.

Reasons for switching to Zoho Flow

Zapier was expensive and inflexible for our use-case.

Jack

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2022

Customer Support Very Slow

Average, not enough online material to be able to troubleshoot yourself if new to the software. If you do reach out as explained above the response time is very slow. I am not sure if this is due to the Flow team being smaller than other services. Projects is by far the best with the online chat function.

PROS

Cheap and easy to use. The integrations between Zoho services are fantastic if you love Zoho products.

CONS

The support team are very knowledgeable, however, it takes over 48 hours to get a response every single time.

Reason for choosing Zoho Flow

We use multiple Zoho products (Cliq, Projects, Recruit, People & Campaigns). Flow will tie the majority of our business together.

Reasons for switching to Zoho Flow

Not fully made the switch. If I do not receive enough help to implement I might have to switch back to Zapier.

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Zoho Flow not there yet

Overall OK with the price, Zoho One bundle and integration with Zoho Apps

PROS

Comes with Zoho One Suite, works well with Zoho products

CONS

Not as many integrations as its competitors and not as easy to use

Reason for choosing Zoho Flow

Came with Zoho One

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Van McLean

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Great product to synchronize your workflow

PROS

This software has truly helped us integrate our applications and synchronize our workflow. What I love about Zoho Flow is it's ability to organize tasks - particularly those that would need collaboration amongst the team members. The dashboard is very user-friendly as well. The pop up reminders are very helpful to keep me with my task goals.

CONS

The support here in my country is not as visible as most requests are done virtually - via email. Since everything is stored in the cloud, high internet connectivity is very much required.

Jordan

E-Learning, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Solid option for automation (particularly within Zoho), but not a Zapier killer

I am generally happy with Zoho Flow. I can't say that I would ever pay for it, though (I get free access through Zoho One).

PROS

Has a lot of triggers and actions for apps in the Zoho Suite that other automation software (i.e. Zapier) lacks.

CONS

There isn't an option to manually test individual steps, which makes it somewhat user-unfriendly. Additionally, it does not have the capacity to generate POST webhooks, which is an important feature to have in an automations platform.

Carlo

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Zoho Flow excellent for automate your workflows

It's a great instrument which helps you to connect many apps and create some workflow triggered by certains conditions. It helps me to automaticatly generate Products in Zoho CRM and Card in Trello for my team just starting from a Google form input. And you can have thousand of possibilites to autoamte your flows. An excellent support service help me when I can't set something. And the price is extremely reasonable.

PROS

I love the automation Zoho Flow give to my process avoiding me waste of time. The support is excellent and price extremely reasonable.

CONS

Sometimes it's bit difficoult to set cause required deluge programming skills for some custom flow. Other apps can be integrated.

Reason for choosing Zoho Flow

Cause I'm already Zoho CRM user

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David

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Zoho Flow Gets The Job Done

Zoho Flow has been a great solution to some of our business workflow needs. Customer Service and Support has been fantastic - they helped clear up confusion, and implemented requested additions that would make our planned flow attainable.

PROS

I love its ability to interconnect several different platforms to create a dynamic automated workflow.

CONS

It isn't initially all that intuitive, it could definitely use some more documentation and tool-tips to help understand some of its available connections.

User Profile

Geraldine

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Easy Productivity..!!!

The excellent tool to improve your company to the maximum productivity

PROS

Is an excellent tool that allows you to take the productivity of your business to the maximum, it allowed me to connect marketing, work desk and help desk for my clients in a great, fast and easy way

CONS

I hope more integrations come in the future

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David

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2022

Billig aber unvollständig und unzuverlässig

Unvollständig, unzuverlässig und ein mieser Support, zu einem super Preis.

PROS

Es ist günstig im Zoho One Paket enthalten

CONS

Im Gegensatz zu Zapier, Make und ähnlichen, schwere Bedienung... Probleme sind schwer nachzuvollziehen, da die Historie in einem Flow nicht wirklich Aufschluss bietet. Unzuverlässig, eingerichtete Flows gehen plötzlich nicht mehr, bis sich herausstellt, dass teils die Rechnung für die Schnittstellen von Zoho nicht bezahlt wurden und daraufhin die Drittanbieter die Verbindungen gekappt haben. Der Zoho Support reagiert nach Wochen mal mit Floskeln und hinhaltungen. Das war dann auch der Moment an dem Ich mich von Zoho verabschiedet habe...

Reasons for switching to Zoho Flow

War bei Zoho ONE inklusive, wechsel nun wieder zu Zapier zurück

Bernardino

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2022

Automatiza las apps de Zoho al máximo.

PROS

Puedes automatizar al máximo cualquier aplicación de Zoho. Si por lo que sea necesitas que alguna tarea se haga de forma automática zoho flow te permite que puedas llegar a desarrollarla.

CONS

Es necesario que tengas un perfil de desarrollador para poder sacarle el máximo partido. Si no creo que no sería una herramienta para un usuario común.

User Profile

Frank

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

All the connections - not the best solution

PROS

We chose Zoho Flow because it was the only solution that allowed us to connect all the solutions we were using to automate the processes we needed. These included into and out of Zoho CRM, Outreach.io, Mailchimp, and Formspree. It also appeared to be the most cost-effective option.

CONS

Unfortunately, we found the connections to be unstable and poorly documented. Zoho Flow customer support was very helpful, and I would say that's their biggest strength. However, the real killer was that Zoho CRM relies a lot on webhooks instead of API connections, including with Zoho CRM. This forced us to have to consider upgrading our Zoho CRM account and other services in order to have the connections Zoho Flow requires. This was not made clear up-front from Zoho Flow when reading about the various connections they support. We ended up going with another service after our cost exposure here was too great + the unreliability was an issue.

Prem

Information Technology and Services, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Zoho family automation software on web dashboard in zoho

PROS

Some basic functions can be easily handeled for zoho family apps like zoho mail, zoho invoice and more

CONS

FUNTIONALITY IS VERY LESS COMPARED TO OTHER AUTOMATION AND CLOUD WORFLOW APPs

Eric

Business Supplies and Equipment, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed December 2020

My review

PROS

I could integrate all of my other Zoho apps to have everything run smoothly

CONS

Ultimately it wasn't a very smooth transition

User Profile

Clay

Verified reviewer

Sporting Goods, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2018

Easy to use and affordable

PROS

Easy to use (I think easier than Zapier) and included in zoho one. Support is fantastic!

CONS

I wish it had more integrations, primarily quickbooks, but it's still relatively new and they have been steadily adding integrations so hopefully we will see it soon.

User Profile

Pamela

Verified reviewer

Outsourcing/Offshoring, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Great New Tool!

PROS

We are happy that Zoho added Zoho Flow. We use Zapier to connect to other apps and automate processes but not all the Zoho apps we use are available in Zapier. But they are available in Flow. With Zoho Flow, we connect to other apps that connect to Zapier for complete automation processes. There are processes we can perform in Zoho Flow that we cannot perform in Zapier. We also have the ability to create custom processes as well.

CONS

It will be great to integrate with more apps. This is not a con because Zoho Flow is new and it takes time to add new apps.

User Profile

Wade

Verified reviewer

Human Resources, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Great option!

PROS

Integrations, ease of use, flexibility, customization.

CONS

Interface is a bit plain to look at, but that may not be a deal breaker for some.

Brandon

Computer Software, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed April 2019

An alternative to Zappier

PROS

Zoho seems to copy a lot of other business. In this case Zappier. It doesn't have as many integration options but it's a great way to automate a workflow if you're doing it on a budget.

CONS

It could use more integrations to be competitive.

Showing 1 - 19 of 19 Reviews