All AMCS Utility Billing Reviews
1-25 of 76 Reviews
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George
Accounting, 2-10 employees
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Saves lots of time and can be run from anywhere
We looked at a number of systems on Capterra and love Electricitybilling.com It is used to bill tenants use of electricity. Customers all pay online with credit card facilities and the bills are nice colourful and informative. The workflow that has been added means customers enter requests directly into our system.
PROSJust need my internet browser to run it
CONSI need a password to login to it. They say thats a requirement for security compliance.
Alex
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great for billing HOA for electricity, water, sewer and trash
regular improvements, lots of features, easy to use. Being on the internet means all the updates happen in the cloud and we just open our browser and the system is there. i can do bill runs from home if i need to. this is great as sometimes bill runs fall on the weekend and i want to be with my family. invoices are full colour and i can automate sending reminders and sms. what i like most is that they keep enhancing it with new features to save time .
Sherrie
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed October 2013
WaterWorks
It is excellent for the price which is very important to small companies. It is a good product, the customer service is excellent, but it has a lot of Maneuverability weaknesses. (don't they all?) Overall it is good
Cathy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2011
Happy customer
Highly recommended!!!
PROSI have used the WaterWorks program since 1993. I have always found the software to be user friendly, easy to learn, easy for me to train others to use. Their staff is always so helpful and willing to assist you that it has always made it a joy to work with them. I am very grateful that we have their software and great customer service!!! Thank you LMS!!!
CONSCan't think of any.
Melanie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2014
Amazing Software
This software is very easy to understand, quick to learn how to use, and if you ever have any questions what so ever, no worries, they have the best Customer Service. Its not just like calling for help with a company but calling for help from a friend. When I call Terri its like getting personal help from a friend who knows everything about my company as well as me as a person. I have never or will never plan to switch to anyone else. Thank Goodness for WaterWorks!!!
Vonda
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
I am new to billing utilities and I am so glad I chose WaterWorks.
I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers! The customer service is excellent. I called several times after set up with questions and Terri was so patient with me and if I had to leave a message or she was helping someone else when I called, she always calls back very quickly.
Tiffany
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Software is user friendly, and staff with Waterworks is execellent. Always there to help
I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!
DONNA
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
REVIEW FOR WATERWORKS SOFTWARD
WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.
Amanda
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Best Utility Software
I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used. Prior to finding WaterWorks we had tried 3 different software companies within the last 2 years. Can't wait to see what the future holds for the customers and WaterWorks.
Sylvia
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Happy Waterworks user for 8 years
Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola
Damian
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2009
End to end billing provisoning and payments + customer portal
Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also
PROS100% web based software as a service 15 plug in modules highly customisable competitive pricing @ between 1 and 2% of monthly revenue
CONSnone so far
Ann
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
City Clerk
I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues. The software is very user friendly, and when there are needed Improvements or programming issues they are concerned and work on the.
JOYCE
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2015
MY USE OF WATERWORKS
WaterWorks is very user friendly once you have been introduced to the different uses of it. There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri).
Randy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Easy to use and great Customer Service
This software has been a life saver for both myself, and the city. Anytime i have had any issue what so ever they have talked me through it or help on line. Great product, great service, and great personnel.
Kim
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2014
WaterWorks software
I was new to bookkeeping for a water district. WaterWorks is very user friendly. It is very easy to learn and if you do have any problems, you can just call support and they do an exceptional job with helping their customers.
Lynn
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Highly recommend WaterWorks
The WayerWorks program is very user-friendly. When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.
Diane
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Certified Municipal Clerk
Overall recommendation is that you try this program.
PROSVery good service, I love the problem it is easy to operate. If i can do this program anybody can.
CONSI have no cons with this program
Kim
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
WaterWorks
Our company has used this software for many, many years. It has always performed as intended and the support is first class. We will continue to use this program as it suits our business needs.
melissa
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
waterworks is the best
Its very easy to learn and use. The company is improving the Software at all times. The best customer service around.
Karen
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Professional and easy to learn!
This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful!
Kristy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Great Company and Product
Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.
Donna
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed July 2014
Good people and program
Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.
Amanda
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Love waterworks
I like the program but the customer service is the best thing!!!
Candice
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
Artesia Rural Water
A very friendly easy but accurate program. Training was easy for my assistant.
Wendy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Great Product!!
Super user friendly. Best customer service!