BoardDocs Software


BoardDocs is cloud-based board management software for small and midsize municipalities, schools and governments. Primary features include meeting agenda management, policy management, event management, advanced search, document management and voting.

The meeting agenda feature allows users to create agendas, designate current meetings, access meeting minutes, add future meetings to the calendar, track changes, approvals and submittals and prepare meeting documents. Other features include audio and video playback of meetings, date and time stamps for documents, user-customizable templates, user account management, video support and security management. BoardDocs integrates with social networking platforms such as Twitter and Facebook.

BoardDocs is offered in a monthly subscription pricing option. It is compatible with Windows, Linux and Mac operating systems. It offers mobile apps iOS, Windows and Android phones. Customer support is offered via email and over the phone. Other help options include blogs, white papers and support documents.



37 Reviews of BoardDocs

Overall rating

4.89 / 5 stars

Filters:

Showing 1 - 20 of 37 reviews

January 2019

Chuck from Englewood Construction Inc.

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great platform

Pros

My favorite thing about using any platform is the elimination of paper. BoardDocs has been a great tool for its ease of accessing documents as well as how they are stored and listed.

Cons

I do not have a problem with this platform at all. It has been a great tool to access our documents in a secure place that is well organized.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Mindless

This was a great software program to allow clients to make signatures in an easy fashion.

Pros

This was super to use and upload all documents for my client to sign. Gave clear and easy directions while providing highlights to each section of the document.

Cons

There wasn’t anything to hard to compelete or uploads

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you for sharing your review! We're happy to hear that BoardDocs has been intuitive and useful for you and your organization.

October 2018

Josephine from Rye City School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

I use BoardDocs almost every day and I especially love their customer support.

I use BoardDocs for meetings and policies. Now NYSSBA also uses BoardDocs to post updated policies, so that also makes viewing and creating policies that much easier.

Pros

Customer support is available 24/7. Not only are they always available, but the phone calls are answered very quickly. I speak to Pia very frequently, and she always goes above and beyond and stays with me to completion to make sure everything was taken care of. Also, they have made a number of improvements to the system regarding formatting and other items.

Cons

In the beginning I didn't like it because of formatting issues when you cut and paste from word, but it has improved alot!

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Josephine - thank you for your review! We're thrilled to hear that you've had such a positive experience with our dedicated customer support team.

October 2018

Jan from School Board of Okaloosa County

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Choose BoardDocs

BoardDocs has enabled our group to go from a paper agenda with supporting documents to an electronic agenda with the same documentation in an efficient manner. It offers transparency to our constituents who can access any information concerning the business of our School Board. Our users frequently comment on the ease of using BoardDocs and cannot imagine any other option of accessing public records, agendas, Minutes, and policies, by any other means.

Pros

BoardDocs is user friendly. We have over 35 administrative users and with one walk-through of instruction from our local Super Publisher, a new user understands and is able to navigate the system.
At the request of the customer, BoardDocs offers webinar support for new users as well, offering hands-on instruction.
BoardDocs is user friendly to the public users as well. They can access Board member information, policies, agendas, Minutes, and supporting documentation with ease and little to no questions.
BoardDocs programmers upgrade annually to enhance their product without interruption to the users and with no drastic cosmetic changes that are confusing.
BoardDocs makes going paperless easy.
A very reliable software program.
Little to no server shutdown occurrences that prevent usage.

Cons

Corrections to reported "bugs" are slow. Up to a year in a lot of cases.
Programming issues are not resolved in a timely manner (in the instances that have affected our group).
Ring Central for remote access does not work for our group; perhaps a second option could be offered.
NOTE TO BOARDDOCS:
The survey that BoardDocs offers occasionally after support resolutions. I do not complete the survey due to the time it takes and the repeated entry of user information that is required. A recommendation would be to offer a survey with embedded user information (so user information does not need to be entered); and is already completed with checked boxes at the #5 rating (offering boxes for ratings 1-5); the user has the option to click "Submit" (with all boxes checked as is), or can opt to change a rating of any boxes, and a box to type in remarks at the bottom. It would take about 5 seconds for the user to complete; and it gives valuable feedback to the company regarding the performance of their support team.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Jan, thanks so much for taking time to write a detailed review and for sharing constructive feedback. We love getting suggestions from our users as we continue to make improvements to our platform and our processes, and will certainly take your comments into account. It's wonderful to hear that overall your experience with BoardDocs has been positive. Thank you for being a customer!

September 2018

Rochelle from Mid-Continent Public Library

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Fantastic User Experience

BoardDocs provides amazing customer service, training, and user experiences. Overall, I have been very happy to be a subscriber of this software. It has added to our organization an excellent level of security, organization and transparency.

Pros

It is very intuitive and user friendly. As a new employee, I have been able to learn the software quickly and employ new features.

Cons

The word editor is not as effective as I would like.

Response from Diligent of Diligent Corporation

Replied November 2018

Thanks so much for the review, Rochelle! It's great to hear that BoardDocs has been intuitive and helpful to your organization. Please stay tuned for continued product enhancements and improvements!

September 2018

Kendra from Halifax Area School District

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

BoardDocs is AWESOME

Makes my job easier!

Pros

Ease of use, functunality, great conferences

Cons

Can not say anything negative aboutBoard Docs

Response from Diligent of Diligent Corporation

Replied November 2018

Kendra, thank you so much for the kind words! We love hearing that BoardDocs makes your job easier.

September 2018

Scott from Neola

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great solution getting better

The best service

Pros

Continually approving software. Really attentive to user needs

Cons

Always desire more features. As the platform evolves I think of new needs

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Scott, thank you for taking time to write a review. We're happy to hear you're having a positive experience with BoardDocs! It would be great to get your input on features you would like to see, so we can take it into consideration as we build out our product road map -- feel free to reach out to our team with any suggestions!

September 2018

Theresa from Charlotte County Public Schools

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Just love using BoardDocs

Just love the paperless agendas and the ease of the public accessing documents.

Pros

The ease of learning to use it and the ease of searching for documents.

Cons

It took a while to learn formatting tables and such.

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you for sharing, Theresa! It's wonderful to hear that you love using BoardDocs, and that it makes your job easier.

September 2018

Jackie from Indian Prairie School District 204

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

BoardDocs Works!

I love that I can provide my board with all the information they need for an upcoming meeting and they can access almost anywhere they are. It has made making last minute changes a breeze, while being able to download the bones for my minutes is also great.

Pros

BoardDocs makes everything about pulling together the agenda and documents for a board meeting quick and efficient. Producing the agenda, providing the board packet to board members and administrators for review, and making the agenda available to the public are all so easy to do. It keeps everything organized. It's easy to make changes.

Cons

It would be nice if it could be a bit more personalized for districts.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Jackie -- thank you for the 5-star review! We're so happy BoardDocs has made the board meeting process easier and more organized for you.

September 2018

Linda from Public Schools

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

eGov Live

Pros

Easy to use, support staff is great, when I call I don't get an automatic machine. It is actually a person

Cons

Nothing, just wish my board wasn't in the stone age

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Linda, we're glad you are liking BoardDocs and have found connecting with our customer support team helpful. Thank you for sharing your review!

September 2018

Nikki from BESE

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

My pros and cons

Same as above. Best part is a person, a real live person, answers my call and promptly addresses my concerns.

Pros

The ease of allowing public transparency. The "saving the trees" hope of going digital. The ability to edit and vet documents online.

Cons

Trying to navigate the difference in a Word document vs. HTML and overcoming the glitches that are entailed.

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you for your review, Nikki! It's great to hear that BoardDocs has been an effective tool for managing board meetings. Please know that we are always working to improve our product and appreciate your feedback.

September 2018

Jennifer from Louisiana BESE

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

BoardDocs is fantastic!

Pros

One place to create, edit, and house all board documents. Their customer service is amazing!

Cons

Sometimes the interface is a little difficult to navigate

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Jennifer, thank you for your review! We're so happy to hear you're having a positive experience with BoardDocs.

September 2018

Cindy from Huntington County Community School Corporation

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Super Easy BoardDocs!

BoardDocs is a wonderful service for me as the Executive Secretary who prepares the school board meeting agendas, our Superintendent, our school board members, our employees and the public. It has been a wonderful experience with the best support and ease of use. I plan to keep it for a very long time. The BoardDocs staff is constantly taking requests for improvements and acting on those requests. Super customer service!

Pros

The ease of use of this service is one of my favorite parts. Having everything in one place and paperless are both bonuses!

Cons

I honestly cannot think of one con. This software has streamlined the advertising process and meetings.

Response from Diligent of Diligent Corporation

Replied November 2018

We're so glad that BoardDocs has made your life easier, Cindy! Thank you for sharing and for being a customer.

September 2018

Chenise from Shelby County Schools

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Get this program ASAP!

This saves me hours of time and makes collaborative agenda preparation very easy!

Pros

Easy to store documents and minutes. Saves you hours of time, money, and PAPER!

Cons

Nothing!!! It's a HUGE timesaver, and it's easy to use!

Response from Diligent of Diligent Corporation

Replied November 2018

Chenise -- we love to hear that BoardDocs saves you hours of time! Thanks for sharing your review and for being a customer.

September 2018

fran from Escambia County Housing Finance Authority

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

My pros and cons

Pros

Boarddocs is extremely easy to use. the ability to import items from a different program is a wonderful feature.

Cons

I wish there was an option to have two voting features, ie if a member amends the recommendation.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Fran, it's great to hear that you're having a positive experience with BoardDocs! Thank you for sharing your review and for providing constructive feedback -- we will certainly take it into consideration as we continue to build upon the platform.

September 2018

Margaret from Community Consolidated School District 62

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easy to use

Overall the transition to BoardDocs was seamless. I love using the program and would recommend to anyone considering a transition from paper to digital.

Pros

Learning and using the program is so easy. It is an intuitive program that even the least tech savvy individual can pick it up quickly and easily.

Cons

Formatting documents that are added to BoardDocs can be challenging.

Response from Diligent of Diligent Corporation

Replied November 2018

Margaret -- thank you for sharing this review! We're glad to hear that you had an easy transition onto BoardDocs and are finding it helpful. Thank you for your constructive feedback -- please know that our team is always making improvements to our product and will be evaluating changes to existing formatting features.

September 2018

Jennifer from Ventura County Community College District

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Excellent for Community College Transparency.

Their customer service is outstanding and the product continues to develop and improve.

Pros

Having our Policies and Procedures online and searchable by the community-at-large.

Cons

Converting from Word to web-based editing.

Response from Diligent of Diligent Corporation

Replied November 2018

Jennifer, it's wonderful to hear that you've had a positive experience with our product and support team. Thank you for sharing this review and for including valuable feedback that we will take into consideration as we plan product improvements in the future.

September 2018

Wendy from Cleveland Hill UFSD

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

I LOVE BoardDocs

We have saved lots of time on the front end and back of preparing agendas and minutes. Our audiences is able to view the agenda and motions on the big screen.

Pros

This software saves me so much time! Being able to take notes during the meeting is an absolute time saver. Now I am virtually finished with minutes before the the meeting even ends. All I have to do is clean them up.

Cons

Sometimes during a meeting there is lag time making it uncomfortable for the audience.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Wendy, it's awesome to hear that BoardDocs has saved you time and made board meetings more seamless.Thank you for sharing your review and being a customer!

September 2018

Regina from Hampton City Schools

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Very efficient

Pros

Our district uses this software to organize School Board policies and meeting minutes. It is very easy to look up and locate polices as well as keep up with board meeting and upcoming changes.

Cons

Wish there was a mobile version. It doesn't work to well on an Ipad or tablet.

Response from Diligent of Diligent Corporation

Replied November 2018

Regina -- thank you for your review! We're happy to hear that BoardDocs has made your board processes more efficient. Please know that we are looking to improve our mobile experience in the future -- thank you for the feedback!

April 2018

Michele from Teton County School District #1

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

BoardDocs is easy to use and an amazing software that I highly recommend.

Transparency, organizational qualities and paperless are the greatest benefits. By largely cutting back on copy paper, this District saved more than the annual price for the software.

Pros

The agenda planning, policies, linking capabilities and running the meetings have been such a powerful method of staying transparent, efficient and paperless.

Cons

I wish I could say one thing that I liked least, but I don't have anything to share in this category. BoardDocs has definitely made our School District a premier district that demonstrates good management, is organized and effective, user friendly and transparent.

Response from BoardDocs of Diligent Corporation

Replied November 2018

Hi Michele, we're so happy to hear that BoardDocs has made your school district govern more effectively. Thank you for the 5-star review and for being a valued customer!