Diligent Boards Software

About Diligent Boards

Diligent Boards is a content management solution for creating, distributing and collaborating on board meeting materials. Designed for small and large businesses, Diligent Boards aids in creating digital materials to support any organization with a board. Cloud-based and on-premise deployment options are available. Users that are attending board meetings on Diligent Boards can view current and past meeting archives, manage annotations, view shared resource repositories and access contacts and calendars. Board members can access information online and offline with the option to store materials locally. Administrators in charge of running meetings can maintain an agenda archive, update resource repositories, create custom questionnaires, count board votes and si...
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Agendas

Diligent Boards User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 238 reviews

User Profile

Matt

Verified reviewer

Company size: 10,000+ employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

A board management software that delivers unparalleled excellence

Outstanding!

Pros

When we switched over to Diligent, we were expecting a bit of a transition period. But we were pleasantly surprised that everyone found it so easy to jump into this program because the design is so intuitive and very little training was required to operate it. The software has also has gorgeous and elegant aesthetics which makes it very appealing. It's a fast and secure way to handle sensitive information. Our board members are able to access the information both in online and offline mode, while TouchID ensures that only those who have permission can see them. It also allows us to move away from a paper-based environment which are also a security risk.

Cons

I think the years that the developers have spent studying how board members work and interact has truly paid off because you have a simply outstanding software that serves its customers well. I think the only thing that could possibly make it better is if they increased the scrolling speed when you’re looking through a lot of files.

Response from Diligent

Hi Matt! Many thanks for taking the time to tell us about your experience and leaving us such a wonderful review! We really appreciate you being our customer and helping to share the word about us. Thank you!

Replied October 2018

Sarah

Company size: 10,000+ employees

Industry: Utilities

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Happy Diligent Customer

Diligent can be used as a way to securely communicate with the Board across various access points - from uploaded materials to surveys to messages - and I love how widely-known it is. Our directors are familiar with it, and even if they aren't they can easily learn how to use it because it's so intuitive. Diligent provides hands-on, 24/7 help and support, and that can make all the difference in the world before a big board meeting. Overall, we are very satisfied and plan to stick with Diligent for years to come!

Pros

The three things that make Diligent stand out to me are: - 1) It is easy to use, both on the administrator side and the user side. The features are intuitive and easy-to-learn. - 2) Their customer service is amazing! We really appreciate [SENSITIVE CONTENT HIDDEN] for always being there for us, ready to answer a question or assist with an issue. - 3) It is highly secure and provides a sense of comfort in knowing our materials are safe and protected. We are very satisfied customers!

Cons

I can't think of any complaints. It's true that they're on the pricier side, but you're paying for a lot more than a board portal - you're paying for research, for ingenuity, for corporate governance guidance, for the latest technology, and for top-notch customer service - so it's worth the price tag!

Reasons for choosing Diligent Boards

We have a long-standing history with Diligent and wanted to keep that relationship intact. More importantly, our directors, management, and administrative staff were satisfied with Diligent, and we aim to keep them happy! As long as Diligent is providing for our needs, we'll be loyal customers!

Reshma

Company size: 5,001-10,000 employees

Industry: Government Administration

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

June 2019

Uploading to Diligent

Hard work

Pros

Not sure as yet. would like to see what amendments can be made to help with issues raised below

Cons

loading lots of documents takes ages when you have lots of appendices Not having the ability to create new meetings and adding relevant directors to those meeting rather than having to go to Diligent

Response from Diligent

Thank you for sharing your review as a new user, Reshma! We appreciate that you've shared constructive feedback about appendices please know that your suggestion has been taken into consideration as we continue to make improvements to the platform. Our team is always here to help should have any questions, or if you'd like to share any further feedback.

Replied June 2020

Samantha

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Excellent Customer Service

Switching to Diligent from Directors Desk was smooth. Our Customer Representative was very hands on and present at the first board meeting to set up Directors and give tutorials. Aside from my one issue with the survey feature, Diligent has been an excellent board portal! I highly recommend.

Pros

-- Ease of use for Directors -- Excellent customer service; response times are fast! -- The ability to take notes, bookmark and move around within a meeting book -- The new feature to add conference call information to the meeting book is great

Cons

My only issue with Diligent is that administrators don't have the ability to edit or complete a questionnaire/survey on behalf of a Director. This is the one item where Diligent has not made any improvements.

Reasons for choosing Diligent Boards

Diligent seemed like a far better product than the other options. We also like that they have an entity management system.

Reasons for switching to Diligent Boards

Directors Desk was being taken over by another company and we did not like the new portal.

Kathi

Company size: 5,001-10,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

User-friendly yet sophisticated board portal

Purchasing, implementing, deploying, and using Diligent is unbelievable easy. Our account rep and the customer service team are extremely responsive in every way. Our directors are happy with the platform and so are the administrators.

Pros

The ability to drag and drop documents is a big time saver; hyperlinking the documents to the table of contents is very easy to do; you can quickly hide or view archived board books; works very well on iPads and iPhones; deploying to directors is seamless.

Cons

I would like to be able to view the draft book on the website (laptop) just like the directors will see it on their iPads without having to use my iPad.

Reasons for choosing Diligent Boards

Everything Diligent is seamless and the price is extremely competitive.

Reasons for switching to Diligent Boards

BoardPad was not very sophisticated. It didn't have enough features that we wanted for our directors.

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