--- title: "17hats Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 17hats. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 17hats is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/17hats-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [17hats](https://www.softwareadvice.com/bpm/17hats-profile/) / 17hats Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bpm/17hats-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bpm/17hats-profile/alternatives/) # 17hats User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 136 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 82 reviews (60%) - 4 stars: 36 reviews (26%) - 3 stars: 13 reviews (10%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (3%) ### Most mentioned pros - Hats has automated my businesses, from sending contracts and invoices automatically, personalized emails, and it keeps everything in one organized place. - There are many resources available to learn how to do it, including the live trainings where you can workshop your setup with a very knowledgeable team member, and the new Marketplace makes it even easier - you can download the set up you want and save time on setting things up yourself. - hats allows me to keep everything in one place and also allows me to automate everythin, freeing up time and energy so I can focus on what matters most. ### Most mentioned cons - I emailed them about this since there was no customer service number and the guy i spoke with was rude and did not offer any solutions besides a black friday deal theyll have months away. - The design isn't the prettiest. - Csutomer support should improved there might be long wait times and unhelpful responses. ## 17hats customer reviews Showing reviews 1-25 of 136 (page 1). ### Overall, I like 17Hats, but it's not the all-in-one app I'd hoped for. - Overall rating: 4/5 - Reviewer: Anne V. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Organization. As someone with Attention Deficit Disorder, I rely on my tools to stay on track with my business. 17Hats helps immensely with that. I just wish it was the one app (one app to rule them all!) I'd love to consolidate apps. Saving the money would be nice, but more importantly, I'd like to not have to constantly switch between apps to perform different functions. Still, though, 17Hats is great even used just as a project management tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The workflows. If you have multi-step projects, 17Hats is awesome for organization. It's saved my bacon more than once by reminding me that I'd not completed a particular step. I also like the lead integration and email integration (see above about bacon saving). #### Cons I'd love to be able to ditch my time-tracking software (Freckle) and invoicing / accounting software (Freshbooks), but I just can't at this point. I actually adore Freckle, so they'd have to work hard to beat that, but even compared to Freshbooks time tracking, 17Hats stinks in that aspect. Very clunky. Regarding invoicing / bookkeeping, I have a couple of main complaints, but they're big ones: 1a) You can't let clients have multiple payment options. You can implement Stripe, for instance, or PayPal. But you cannot have both active at the same time. 1b) Which leads me to the next issue. Payment method is global, not per client. So if you credit cards, for instance, so that clients use ACH transfers (thus saving fees), that's site-wide. But say you have an international client or a client who wants to use PayPal? You have to change your payment method FOR EVERYONE. Granted, it's one click of the button, but meanwhile, anyone paying an invoice is getting option B instead of option A. 2) Profit / Loss Report: This is critical, but you cannot run the whole year and have it broken down by month. To see each month, you have to generate a new report. Freshbooks allows quarterly, yearly, and custom date ranges with a month-to-month total and grand total all on ONE SCREEN. So while I'm using 17Hats and don't plan to stop, I really wish they'd get their act together when it comes to the bookkeeping aspect of the software. It's not there yet. --- ### Simplifying & Streamlining Small Business Management - Overall rating: 5/5 - Reviewer: Danielle U. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered When I first signed up for 17hats in 2018, it simplified my business systems from 5 to 1 single system, saving me so much time and money. I love how it has so many useful features and functionalities in a single platform that helps me run my business professionally and with high quality service. The multiple brands feature has also allowed me to run 3 different businesses out of a single system. I am in 17hats daily, and I couldn't be happier with this platform, as well as the team behind it. Thank you 17hats! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, condensing my business systems from multiple to a single platform. Plus, I can run my multiple different businesses from the same platform for different "brands" feature 17hats offers. It's amazing! #### Cons Any questions and feedback I've had, I've been able to get answered! #### Reasons for switching to 17hats I was using multiple systems and I was able to do everything I needed under one single system - 17hats. --- ### Solid, affordable choice - Overall rating: 3/5 - Reviewer: Belinda A. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall was happy using 17Hats for maybe 3-4 years. Lots of good features for the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A lot of features for a very affordable price. If you're a service provider who offers package services, the lead-to-quote-to-invoice-to-project workflows with everything you and a small team needs, all in 1 place, is invaluable. #### Cons The design isn't the prettiest. The calendar view never worked quite the way I wanted it to. The scheduling features weren't super robust (I still used Calendly alongside this). There's little to nothing on reporting or analytics. --- ### A must-have tool for every small business. - Overall rating: 5/5 - Reviewer: Valentina R. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I've been using 17hats since 2018! Couldn't do without it, honestly. All the clients are in one place, with invoices and automatic reminders so I don't have to chase payments. Questionnaires, quotes and contracts are a daily process. Workflows make my life easier in so many ways and online scheduling is so convenient. It's a must-have tool for every small business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the automation and how easy it is to get work done without actually being there to do everything. #### Cons Honestly, I'm happy with it, can't find any cons. Maybe the amount of time you have to put in at the beginning to learn the platform and to set up everything. But once that's done, it's done. #### Reasons for switching to 17hats I used it for one year I think but the platform wasn't that user-friendly and I couldn't do all the things I can do with 17hats --- ### 17hats as a Photographer (solo owner) - Overall rating: 4/5 - Reviewer: Molly B. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In short, was drawn into the service to help cut down the number of software services and just use one service, but the cost was too high for the product I got. I also heavily rely on being able to be mobile AND use my desktop on or offline -- which was not available and the mobile app is not that great. Overall, left feeling like I invested in a waste of money with a frustrating experience... this was my first experience using something robust and I then moved on to find other solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love an all-in-one service that can combine these features: - Invoice / expense management - scheduling online for clients - CRM style contact management - workflows and templates to make my life easier - nice to look at and easy ux The idea was there but some work needed to go into the original feature development. A lot of the helpful features felt confusing and a pain to set up. Might be better now but when I used it it was such a headache I did not use a lot of the features that drew me in. #### Cons The software is bundled up to draw you in for your one-stop shop for the list of things I stated. However, one of my biggest pet peeves with up-and-coming companies is their lack of focus to improve the functions of their initial systems in play. After their successful launch and drawing me into their somewhat expensive annual fee, I felt they kept working on new features instead of improving current features that could have used some attention for better UX. I got so frustrated with this that I left. Feeling that I was constantly being asked to spend more money on new features that I did not want. #### Reasons for choosing 17hats 17hats did a great job advertising its features. It was the do-it-all software.... it just didn't pan out to be a good fit at the time. I slimmed down and used MoonInvoice which was a lot more affordable at the time, and now I'm back to needing something more robust. I'm currently using FreshBooks & DayLite CRM. --- ### I love it! It saves my sainity! - Overall rating: 5/5 - Reviewer: Katie E. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I bought them over 10 years ago on the basic plan to just get myself going. And then i had a corporate job and negelected them for 5 years. Finally i went back to my business and had to do a massive cleanup due to me not organizing 17hats correctly to begin with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can be as simple or as complex as your business needs it to be! No flat one price fits all. #### Cons For the longest time they didnt have an app but now they do... they dodnt have online booking but now they do... honeslty i cant think of anything.. #### Reasons for choosing 17hats Honeybook didnt seem to let me change as much as i wanted to change. --- ### I have MORE THAN 17 reason I love 17 hats! - Overall rating: 5/5 - Reviewer: Allison R. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using 17hats for more than 5 years. It has keep my business looking professional and has kept me organized and on track. I don't miss a thing thanks to the reminders, the calendar and dashboard. I love the easy of templates and how simply I can set up a scheduling option for my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this CRM literally has everything you would need to run a small business. The client database, bookkeeping, scheduler, invoicing, and calendar are the features I use the most. I love how organized I am thanks to 17 hats. #### Cons I am not missing anything, it's my favorite software and I use it multiple times a day. #### Reasons for choosing 17hats The price and ease of use. I got very used to working with 17hats and now any other software seems to have so many unnecessary options. --- ### Great CRM but not my favourite - Overall rating: 4/5 - Reviewer: Rozalind P. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered I was with them for years and it was good! Loved their invoicing, loved the price, loved how easy it was to set up and change things but I wished that it had a bit more personal flair that you could add. Being a creative it's so nice to be able to customize price lists and portals a bit more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros being from Canada I loved that the invoices could be split up to have some items charging GST and some items charging both pst and gst within an invoice. Was my absolute favourite part of the CRM! I also liked how easy it was to set up #### Cons It was a little clunky looking to clients and the client portal wasn't as beautiful as others I've tried. #### Reasons for choosing 17hats At the time I had a friend who had used it and had said good things so I tried it out and found it easy to set up! --- ### Efficient and User Friendly Software Management - Overall rating: 5/5 - Reviewer: Laura J. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love that I can organize my projects, send quotes, contracts and invoices all from the same place. I also love that I have streamlined workflows for each different type of project all saved in 17Hats. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love 17Hats. I use it for every single one of my projects and I love the organization it provides me within my business. My workflow is so streamlined thanks to 17Hats! #### Cons The only downside that I can see about 17Hats is that the quality of their bookkeeping is not as thorough or beneficial as other accounting software. I have to manually enter all of my expenses and I wish there was an option for me to take pictures of my receipts. I also wish I had the ability to automate some of my monthly/annual expenses so that I didn't have to enter them every time. #### Reasons for choosing 17hats It was the easiest to understand and set up. It's very user friendly. I liked the style of it best as well. Overall it seemed like it was going to suit my needs best and it has! --- ### Business Management Software that offers unrivaled value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered 17Hats powers my small business. From lead acquisition, to contract fulfilment, 17Hats does just about everything for me including marketing, payment collection and more. PLUS everything is automated so my time is not wasted on chasing clients or emailing hot leads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Accepts ACH Payments through Stripe (Saves me $1000's on credit card fees) 2. Marketing Automation 3. Built-in Contract Management 4. Easy to Use 5. Constantly being improved #### Cons There are no reporting features. I have to use Zapier to link to other software #### Reasons for choosing 17hats ACH Payments was a big thing for me Cost of use --- ### 17hats is platform designed to simplify all things business so you can focus on what matters most. - Overall rating: 5/5 - Reviewer: Tara T. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using 17hats since 2015 and it has completely transformed my business. 17hats allows me to effectively and efficiently run my business from anywhere. I love that I can collect leads through my website, automatically start workflows, send client emails, and contracts, invoices, get paid, and more. The bookkeeping feature is also super helpful. Since the beginning 17hats has listened to their user's feedback and is constantly updating and improving the platform to provide the best user experience and really simply and automate all things business. I highly recommend 17hats for anyone starting a business or looking to improve and automate their systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I truly feel like 17hats cares about their users and is looking out for our best interests as business owners rather than it being only about sales. Some companies get so big that you can't reach real people for tech support. I love that 17hats keeps it personal. #### Cons I don't have any complaints at the moment. --- ### Love 17hats for small business - Overall rating: 4/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using 17hats for years and absolutely love it. Now that I'm hiring a team, I'm finding that it's not a good system to be able to organize leads to different team members and what they can view. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple, easy to use system for solopreneurs with lots of features to keep your business organized. #### Cons The lead dashboard feature could be improved so much. It would be nice to have the ability to move clients from leads, to active client and back to lead again when they come back to work with you again. I also don't like that text message notifications were turned off! #### Reasons for choosing 17hats I've been using 17hats for years and absolutely love it. Now that I'm hiring a team, I'm finding that it's not a good system to be able to organize leads to different team members and what they can view. --- ### A full-featured project management system - Overall rating: 5/5 - Reviewer: Jessica F. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I tested a variety of practice management SaaS products specific for accounting firms and none came close to impressing me like 17Hats did with its combination of features that I needed and a competitive price. This is impressive given that 17Hats isn't designed for bookkeeping firms! Since I have implemented my efficiency has improved greatly, I get more done in less time and nothing falls through the cracks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how easy this program makes it for me to keep track of all steps of my workflows for all of my projects from the initial lead capture all the way through the completion of the project. The workflow templates make new client onboarding a standardized and efficient process while still giving me the flexibility to adjust to the project's specific needs. The lifecycle gives me an easy at-a-glance status of each project. The calendar and e-mail integration means that all client communications are in one place and I never double book myself. I really like being able to automate the proposal, contract signing, invoice process. I have only been using this for 2 months and I feel like I have only scratched the surface of what it can do. Customer service is quick to respond, friendly and professional. #### Cons While I overall love this service, there are some things to be desired. There is no phone support available but their e-mail/chat support has been food so far. The mobile app is very limited in features and glitchy and from what I've seen they are not planning on improve it now that their website is mobile responsive. There are very few integrations, I would love it they could support Zapier. The client portal is a nice concept but I am not using it because it doesn't have the features I need. Their bookkeeping feature is a joke but I guess it's better than nothing for a freelancer that may otherwise not do any bookkeeping. --- ### Monetize Your Small Business Faster - Overall rating: 5/5 - Reviewer: Carmen C. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service is great. My overall experience over the past three years has been that this is a life saver for my business. One of the best investments that I have made in my business thus far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 17hats has become a "must have" in my small business. It allows me to easily acquire and follow up on leads with forms that embed easily into my website. The workflows help me to create systems and processes for client onboarding and support. The contracts, canned emails and so much more make it a completely robust, but easy to use system for any service business. #### Cons The only con is that you cannot whitelabel your 17hats website. I prefer a whitelabel option. --- ### I've been using 17hats for about a year now and it has been fantastic. - Overall rating: 4/5 - Reviewer: Tina H. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps me run my business seamlessly and allows me the opportunity to provide a high level of customer service to my clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like all the add on's that they have for use like the templates, the ability for customers to simply click one time to pay their invoice once it's emailed. There are so many features that make this platform amazing! #### Cons I wish that there was more integration with other platforms, like Hubspot for CRM or SalesForce, just because 17hats is not as robust in that regard. I wish that you could use multiple timers at one time, because I am constantly working for multiple clients back and forth throughout each day. Sometimes it also seems that there is a delay in how fast the platform processes data. I can click on a project and it will take up to 6 seconds for it to recognize that, and it's not a computer error either, as I checked. --- ### 17hats helps organize and systemize - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The implementation team was so helpful and showed us how to continue to build on the basics so that we can really use it to it's full potential. Our private tour business has grown becasue of 17hats. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This tool really helps create a simple and cohesive process for all of your quotes. You can easily build templates for every service and email and quote. It has been a time saver and it has allowed us to work better as a team to satisfy all requests because it creats transparency for us all. We always know what the other has quoted or said. The bookeeping tool is also a timesaver! #### Cons It would be great to be able to use this as a bit of a marketing tool to send blast information to all contacts. --- ### Great for Freelancers - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using 17 hats for over 3 years now and have found it the perfect invoicing and communication service for my business. It has made life so much easier with the ability to send automatic invoices and emails to clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really find this a very useful program. Easy to use. Easy for clients to understand how to pay. I like being able to submit contracts, proposals, and invoices. Great for integrating contact forms on my website. #### Cons Front time to time, have issues with the payments syncing. --- ### 17Hats - Not just for photographers! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 17Hats is fantastic and I use it everyday to manage my business. it allows me to see an overview of what needs to be done for each client. On the invoice/payment side it help automate the process of sending invoices and collecting payments. It was originally design for free lance photographers, but is very useful for any type of freelance business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 17Hats is a great all-in-one client management system that is easy to use and implement in your business. #### Cons I would like more options on recurring invoicing. --- ### "Streamlined Project Management with 17Hats" - Overall rating: 5/5 - Reviewer: Jong K. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered 17Hats has been a game-changer for my business, allowing me to manage projects, send quotes, and handle contracts and invoices all in one place. The ability to create customized workflows for each project type has significantly improved my efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 17Hats excels in keeping my business organized. I use it for every project, and its intuitive interface and streamlined workflows have made managing my business much simpler. The all-in-one platform has saved me countless hours by centralizing project management tasks. #### Cons The only area where 17Hats falls short is in its bookkeeping features. While it offers basic financial tracking, it lacks advanced accounting tools found in dedicated software. I miss the ability to capture and upload receipts directly, and I would appreciate the option to automate recurring expenses. --- ### really great product...got us organized and smooth running - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. contract and payment organization and streamlining #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros features are constantly expanding. Great way to organize contract process and payments and look super professional. #### Cons Could use more links to other apps but they seem to be working on adding new features constantly so no real complaints. --- ### Should I stay or should I go? - Overall rating: 3/5 - Reviewer: Karida C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It allows you to organize all clients in one area for all members of the team. There are so many options to utilize...but quite a few of the email functions are faulty. #### Cons Emails fail to send on multiple occasions. Scheduled emails fail to send on occasions. Its frustrating to type out a detailed email to a client and then press send; only to find out that it never sent. Time is wasted. Some "insert" links work, while others don't. I understand that "user error" can be the case on some occasions, however, if it works on certain days and not on others...its the system. #### Reasons for choosing 17hats It was a recommendation by 2 people , however, 1 other person warned me. --- ### Our customers love it! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest problem that has been solved is making it easy for customers to buy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros We like that it is very easy to get quotes to our customers and easy for customers to say yes! Most of the time we send a quote we get a yes! #### Cons That they don't have built in templates for our industry. This would be extremely helpful so we don't have to create what we need. --- ### I should have moved to this years ago - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has just streamlined my business and finances. I can let 17 hats do the heavy lifting and allow my book keeper to maintain and I can get on with the business of my business. #### Cons The billing system seriously needs an overhall. To be able to have auto billing would be a godsend. That still needs work --- ### So many features for the price point, it was a no brainer - Overall rating: 5/5 - Reviewer: Nikki S. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We needed a database that had the ability to connect with Gmail and send digital contract for online signatures. The digital contract functionality alone pays for the product, as other digital contract programs alone are double the price. Having a complete database tool that allows for this included in the cost is perfect. #### Cons You can't add custom fields for contacts or projects so this makes the database functionality extremely limiting. My client is a home inspection company that also hosts training courses for other home inspectors, works with real estate agents and project managers, and has preferred partners. This makes it very difficult to differentiate between contact types and add the field we need. We'd pay a little more for this functionality if it was available. --- ### I have been using 17Hats for years! - Overall rating: 5/5 - Reviewer: Felipe M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is hands down one of the best pieces of software I use. My business couldn't run without it! All my projects are kept in line, workflows, bookkeeping, and more. Fantastic investment and well worth the money with all of the improvements they are constantly making. #### Cons The one thing I wish they did was make it so that clients could easily share files and documents back and forth through the software with me. ## More reviews [Next reviews](https://www.softwareadvice.com/bpm/17hats-profile/reviews/?page=2) --- 17hats Reviews, Pros and Cons - 2026 Software Advice