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17hats vs FreshBooks

17hats vs FreshBooks

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Overall Rating
4.4 (129)
4.5 (4491)
Ease-of-Use
4.3 / 5
4.5 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.4 / 5
4.4 / 5
Functionality
4.2 / 5
4.3 / 5
Last Review Written
January 4, 2025
February 11, 2025
Pros/Cons
  • Pros

  • I like the ability to create templates and appsy them to multiple clients. The ability to create questionnaires is also an excellent feature.
  • It's a great tool with great support and a team that is constantly improving. The community is also super helpful.
  • An EXCELLENT application that allows for organization and ease of use. Not only does it allow for detailed and simple organization, the visual appeal and agreeability is high.
  • Cons

  • This was the worst experience. Big waste of money on top of horrible customer service and limited functionality.
  • I have not run into anything that I dislike about this software. When running a business, you need a software that will keep things simple and organized and that is what 17hats is all about.
  • The base date versus the project date is so CONFUSING. I don't like that the link is at the BOTTOM of the email.
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  • Pros

  • What I love most is the standby customer service– it's really been helpful and effective.
  • I like that the platform has robust security measures, such as data encryption and secure access, which gives us peace of mind in terms of protecting sensitive information.
  • The first thing is that the software is very easy to use, but the most important thing is that its functionality helps me save time and money.
  • Cons

  • I was frustrated when I was struggling to keep track of business. I didn't quite understand what I needed to do.
  • The downside of FreshBooks is that there is no possibility of merging contacts while duplicates are repeated when Freshbooks connects to another platform e.g. Hubspot.
  • There are a few features missing in the software compared to the other softwares.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2025

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos