--- title: "Appian Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Appian. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Appian is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/appian-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Route Planning Software](https://www.softwareadvice.com/fleet-management/route-planning-comparison/) / [Appian](https://www.softwareadvice.com/product/2220-Appian2/) / Appian Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2220-Appian2/) Reviews [Alternatives](https://www.softwareadvice.com/product/2220-Appian2/alternatives/) # Appian User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 7 reviews (54%) - 4 stars: 6 reviews (46%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Appian customer reviews Showing reviews 1-13 of 13 (page 1). ### Appian - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Once set up it did all that was promised and more #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appian has been a very good tool for my company. #### Cons All good, nothing to complain about. As with all tools it took time to adjust. --- ### Review - Overall rating: 4/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Textiles - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. the program has been very helpful and highlighting where our delivery inefficiencies are and providing us the tools to mitigate them. Provides a great visual representation of customer layout across the map which also highlights potential areas to focus sales on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros That they were able to adapt it to you business model. what we do is not your traditional delivery cycle and they were able to adapt the program to make it work for us. it has been very helpful since. for the most part it is easy to use. #### Cons there are little features i would like to see added to the software which would make it faster and easier and i have been told it is being worked on so this is good. i look forward to getting them installed. --- ### Direct Route / Resource Pro - Overall rating: 4/5 - Reviewer: Melissa E. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's great for dedicated fleets or private fleets. #### Cons Some of the inconsistencies between what we were told it does vs. what it actually does. #### Reasons for choosing Appian Appian was the only company that offered a tool that could do fleet resource scheduling for an entire week at a time. --- ### Appian For Medosweet Farms - Overall rating: 5/5 - Reviewer: Stuart F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is simple to use and shows immediate results and impact of the choices made while routing. The interface can be customized to best fit your configuration. Drivers love the DR Track website. #### Cons There are some aspects that feel a little bit clunky and requires too many key strokes, but the product as a whole seems to have very little issues so far. --- ### Great for easing dispatch scheduling - Overall rating: 5/5 - Reviewer: Calvin J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to foresee driver hours in advance. that give me the flexibility to even the loads among drivers. #### Cons I feel Resource Pro could be more user friendly. it is currently a ton of steps to learn to use it properly. --- ### Direct Route - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a Direct Route user we have been able to optimize our routes and do advanced route modeling. Very good product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very powerful routing solution, works for our day-to-day needs #### Cons The software takes awhile to learn how to use, but is not too complex --- ### Efficient Routing Tool - Overall rating: 5/5 - Reviewer: Joyce Y. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good, our customers also appreciate the output the product provides and we use it regularly in the business. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We had a helpful team with onsite training for successful integration and resource pro is very useful to incorporate into sales presentations. Good for internal operational routing as well as customer facing. #### Cons The user interface can be a bit more clear in terms of what function each setting does, it is not as obvious for infrequent users. --- ### Great product and partner - Overall rating: 5/5 - Reviewer: Robin R. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product functionality great product highly recommended. It also has the ability to pull in external data to create views. #### Cons User interface for charting and other functions can be better. Also, there is lack of technical documentation of engines. --- ### Appian Training Review - Overall rating: 4/5 - Reviewer: Gary G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to create and use multiple data sets for comparison of routes in real-time. #### Cons Resource Pro is an additional Add-On not included with the package. --- ### Repeatable Business Automation Using Appian - Overall rating: 5/5 - Reviewer: Sanjeev T. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it. #### Cons Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge. --- ### Best App Development Software that is easy to learn - Overall rating: 4/5 - Reviewer: Tharsanan K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It give us a great platform to build more interactive software. It support very fast development by giving a very supportive UI. For the beginners it is very easy to learn and develop very complex applications. #### Cons One of the problem i faced is, limited other platform support. its time consuming a bit. should reduce product release frequency. --- ### An overall necessary tool for route optimization - Overall rating: 4/5 - Reviewer: Nan M. - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Our company transferred from Paragon to this tool about 2 years ago and it is a nice tool to have. We use this a lot primarily in route optimization solutions design. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros A lot more functionalities than other routing tools Can deal with complex solutions, including layover routes #### Cons Expensive Hosted remotely on TMW server, so very slow in motion and frequently crashes Not user friendly at all.. and a lot of the settings are very confusing or not working properly when complexity level elevates --- ### Code Less and Deploy in second - Overall rating: 5/5 - Reviewer: Rahul S. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Ease of integration to legacy data and systems, with no additional coding required for different UI experiences. The modern Tempo UI is clean and responsiveness is built in. You build the UIs once and they render perfectly on virtually any platform. Speed of development and power of the tool to integrate with other platforms. #### Cons No cons while exploring website but the monotone colors users are used to more pop. Make it more smooth so it is easy to handle. --- Appian Reviews, Pros and Cons - 2026 Software Advice