--- title: "ARIS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ARIS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ARIS is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/aris-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [ARIS](https://www.softwareadvice.com/bpm/aris-profile/) / ARIS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bpm/aris-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bpm/aris-profile/alternatives/) # ARIS User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 14 reviews (74%) - 4 stars: 5 reviews (26%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## ARIS customer reviews Showing reviews 1-19 of 19 (page 1). ### Why ARIS is Head and Shoulders Above all the Rest - Overall rating: 5/5 - Reviewer: Khuto B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Productive and Effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Intuitive 2. Hides Complexity 3. Strong Functional Capability that can build out an organization's EA mandate 4. Cloud Version is excellent #### Cons Nothing yet. This could be that our utilization has not progressed into areas where the functional requirement that is needed is not in ARIS. #### Reasons for choosing ARIS Significantly much better We have been using ARIS since 2008 #### Vendor response Hi Khuto, great review, thanks for your honest feedback! Replied March 2022 --- ### ARIS is for that time the best for our company - Overall rating: 4/5 - Reviewer: Oliver E. - Verified reviewer: Yes - Industry: Plastics - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Approval Workflow, Confirmation Management, Support #### Cons Ideas - the ideas shall be taken over into standards #### Reasons for choosing ARIS Central database, approval workflow, Confirmation Management #### Reasons for switching to ARIS Central database, approval workflow, Confirmation Management --- ### This review is about Aris - Overall rating: 4/5 - Reviewer: Reinout O. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Very good tool which all my collegues are quite enthousiastic about #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The flexibility of the ARIS tool is why it is to be compared with an luxery card #### Cons The pricingmodel of the ARIS tool is expensive --- ### Best modelling tool on the market - Overall rating: 5/5 - Reviewer: Bulat B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic tool which comes with a certain price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros 1. The repository feature that allows you to keep all the Enterprise Architecture views in one database. That's a platform for MDM-like managements of unique objects. 2. Establishing connections between different objects (model, object, folder). That allows to build reports based on where a certain object was used i.e. the actions performed by a certain person, all the processes whic are automated by a certain system. 3. Advanced user management with ability to assign rwdv rules by folders for all users. The users will be able to see and edit only specific aspects of the Enterprise Architecture. 4. Every visual symbol is actuall a db object with attributes. You may add description, dates, status, etc. to all the objects, models, folders of your repository. 5. The best modelling experience in terms of available settings and ease of use. 6. Highly customisable reports with visual constructor and javascript-like editor. #### Cons It's very hard for me to justify the current price of ARIS products despite their amazing features. #### Vendor response Hi Bulat, thanks for this amazing statement! Replied May 2022 --- ### ARIS is a complete BPM Tool. - Overall rating: 5/5 - Reviewer: Klemens H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I am mainly using ARIS in training and education. The user interface is easy to understand also for first time users. So users can concentrate on good modelling rather than on how to understand the tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ARIS is a complete BPM Tools covering all sights of the Scheer Information System architecture with a lot of different models including EPK. The most used BPMN model is a full standard OMG compliant implementation with a repository and the functionality of extending regarding attributes. With ARIS Express a free tool is available as starting point without a repository but with a full BPMN and EPK Implementation. #### Cons Customizing is too difficult. Reporting is not flexible enough for end users. ARIS Basic has too many restrictions and ARIS Advanced is too expensive for many customers. #### Reasons for choosing ARIS EPK support #### Vendor response Hi Klemens. Thank you so much for your great feedback. Replied November 2023 --- ### Why is important for me to use ARIS? - Overall rating: 4/5 - Reviewer: Gabriel T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered My global experience with ARIS has been very good. For me, it is very useful for any organization for many reasons and I wish it could be cheaper in the future years specially for the SME's and new funtionalities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I have used this software since 2008 and I'm a big fan of it. I like several features from ARIS but the 2 most inportant are the functionalities in general for analizing process and it is very easy to model process for any person in the organization without an extensive training. #### Cons I don't like specially 2 things. The help´s documentation that in some topics are very general, is not specific for example the exportation and importation of models. In some cases, is the same situation with the answers from technical support, they don't have enough information to execute a procedure for instance. #### Reasons for choosing ARIS In general it has been a decisition from the Executives. --- ### Aris experience - Overall rating: 5/5 - Reviewer: Luz Elena S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It doesn’t need a lot of training and it’s very agil to modeling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very friendly and easy to use for modeling process #### Cons On the basic option it doesn’t have all the objects #### Vendor response Thank you very much for your feedback. We are pleased that you are so satisfied with ARIS. Replied December 2023 --- ### It is hard to believe that so many companies still do not recognize the power of a good BPM tool - Overall rating: 5/5 - Reviewer: Veselin S. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I have been using ARIS in previous employment for years, creating business process diagrams, but also integrated application architecture diagrams and producing great reports and software requirements specification documents. I changed a few renowned companies afterwards and always felt like I was handicapped while doing my job for the lack of similar software. I spent a good amount of time looking for more affordable alternatives, and there simply are not any. Most applications in the field just produce nice diagrams, which are nothing more than pictures. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Reporting. There are very few other solutions for diagraming that actually follow a method and record each symbol and connection in the diagram in a structured database. Reporting capabilities, as a consequence, are unparalleled. Job descriptions, functional documentation, matrices for access to data etc. in a single click. #### Cons It is not easy to justify the cost of it in front of management usually, unless management has had experience with it before. #### Reasons for choosing ARIS Experience with ARIS from previous employment. Also, there are not many alternative products, surprisingly. --- ### ARIS Designer Review - Overall rating: 5/5 - Reviewer: KarlHeinz R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My overall experience is quite well. It is easy to use and use r friendly #### Reasons for switching to ARIS Too expensive, weak User Support and unfriendly #### Vendor response Hi KarlHeinz. Thank you for your feedback. It's great to hear that you are so satisfied with ARIS. Replied November 2023 --- ### ProfiCircle - Overall rating: 5/5 - Reviewer: Eduard D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have been using Causal for more than a year and we are very satisfied with the application that allows us to have our financial data in one place. it is easy to create different scenarios and control the company's activity #### Cons It would be good to have the option to add integration with the software we use for invoicing (FGO) and the accounting software - Stripe --- ### Aris - Recomendação - Overall rating: 4/5 - Reviewer: Marco Tulio G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Aris é de fácil uso, possui interface web que permite acessar facilmente o repositório de processos a partir de qualquer lugar. Existem vários atributos possíveis de serem preenchidos para documentar o processo. Aliás, existem vários relatórios que podem ser gerados, permitindo ver o documento dos processos, fazer gestão de riscos, ver os papéis RACI etc. Possui ótimo desempenho e é bem amigável de utilizar. #### Cons Aris não possui a possibilidade de modelar processos com piscinas e raias quando se trata da notação EPC na versão Aris Basic. Também não possui alguns objetos como o "sys" que encontrava em outras versões. Nem todos os objetos estão disponíveis no Basic. #### Vendor response While ARIS Basic is our starter edition, you have a lot more capabilities, flexibility and add-ons in the next edition. What about a 30-days free trial for ARIS Advanced? You can try it for free here: https://ariscloud.com/pricing/ and upgrade easily from ARIS Basic to Advanced, if it fits to your needs. Regards, Christina Replied July 2022 --- ### Aris - Overall rating: 4/5 - Reviewer: Silvia C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Molto facile da usare, predisposizione di molte possibilità di stampe e report . #### Cons Sarebbe auspicabile una maggiore integrazione con altri SW --- ### An Awesome product experience - Overall rating: 5/5 - Reviewer: Malik F. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Slowly, but steadily learning the software. Wish there were more helpful tutorials & videos available on internet to get along with the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am understanding how to model business processes. ARIS is an awesome tool to learn and excel in my career. #### Cons Less videos/tutorials availability on internet. #### Vendor response Hi Malik, thanks a lot for your great review! I am glad you like ARIS. Did you already check our Know how section on the ARIS Community? There you'll find many helfpul tutorials and videos: https://ariscommunity.com/know-how If there is anything we can help you with please feel free to reach out, we are always happy to help. Regards, Christina Replied July 2021 --- ### Best Tool in the Mkt - Overall rating: 5/5 - Reviewer: Diorge N. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arial software is a colaborative tool. #### Cons THe toll keeps giving the option for aswimming lanes. #### Vendor response Thank you very much! Replied March 2021 --- ### Basic licence need bit more freedom - Overall rating: 5/5 - Reviewer: Martti S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We are describing and analyzing business processes to implement ERP system and later establish business process management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Repository functionality and semantic checks. Also possibility to export from Advanced licence. #### Cons Missing functionalities in the Basic licence: like database export, lack of reports, lack model types. #### Reasons for choosing ARIS Because of semantic checks, reports and possibility to import-export database. #### Reasons for switching to ARIS ARIS was recommended due to the more open solution for importing and exporting database. #### Vendor response Hi Martti, thanks for your review. You are using ARIS Basic, our starter edition which provides essential features to get started. If you are missing functionalities like the ones you mentioned, you can find them in ARIS Advanced. As an ARIS Basic user, you can easily upgrade to this edition and find everything you need. Please see a more comparison here: https://ariscloud.com/pricing/ Hope that helps, Christina Replied January 2023 --- ### ARIS - How to support business process design - Overall rating: 5/5 - Reviewer: Andrea P. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Very positive experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy and simple to use, so efficient for sharing and distributeprocess changes #### Cons ARIS element version has very low feature in terms of roles and authorization #### Vendor response Thanks a lot for your review! Replied June 2021 --- ### Extremely Simple Business Process Management Solution - Overall rating: 5/5 - Reviewer: Tihomir B. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Documenting Business Processes, Analyzes and Process mining #### Cons The price is a bit high, #### Vendor response Hi Tihomir, we are more than happy to receive your 5* rating and wish you continuous success with ARIS in the future! Replied March 2022 --- ### Great product! - Overall rating: 5/5 - Reviewer: Carlo L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered It's been great. My client is impressed with the quality of my diagram. And I haven't shown him yet all the features of ARIS #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoyed using ARIS especially the process flow #### Cons I was hoping there's also UML / Use Case Diagrams #### Vendor response Thank you very much for that fantastic feedback. We really appreciate that! BTW: UML is part of the ARIS Enterprise Edition. Replied March 2021 --- ### Incredible good software programm for beginner and students - Overall rating: 5/5 - Reviewer: Philipp E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered In regard to our tasks of our university it is a really useful programm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In general the prozess building if it is the organization, the documental or the function sheet #### Cons There is not a real negative aspect of Aris #### Vendor response Thanks for your great review! Replied May 2021 --- ARIS Reviews, Pros and Cons - 2026 Software Advice