Jira vs Smartsheet

Jira has 10115 reviews and a rating of 4.37 / 5 vs Smartsheet which has 1634 reviews and a rating of 4.44 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Jira

Smartsheet

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (10,115)

4.44 / 5 (1,634)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

March 31, 2021

Pros/Cons

Pros
Great Product, very easy to use and very quick to learn. Can do multiple things through this software.
This software is awesome simple to use and beyond easy to teach others to use. Our company loves it so much

Cons
Can sometimes get complicated and a bit messy once you begin linking tasks / projects and epics together.
Great for technical users, not so great for business people

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Pros
We are using this product for a long period of time and this product helps us to improves a lot of things in our team this product is AWESOME!
I love the fact that it is every easy to use, can do almost anything, and is extremely collaborative.

Cons
This would be a minor complaint given the features mentioned above, but the interface is somewhat clunky. However, the product serves its purpose well.
1. As its cloud-based, it may sometimes be showing slow and stop working 2. Recovery time is a little bit slow rather than the market competitor. 3. Customer service are good but so friendly.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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