Bizagi Software


Bizagi offers a business process management (BPM) suite for enterprises. Key features include automation, modeling and execution of business operations. It has been recognized as a Challenger in Gartner’s Magic Quadrant report for Intelligent Business Process Management Suites in 2016.

Bizagi’s process modeling feature enables managers to create visual business processes using drag-and-drop functionality. Users can directly customize checklist templates rather than creating it from scratch. It also comes with pre-built automation tools such as accounts payable, onboarding, a leave-request portal and recruitment.

Bizagi comes with an e-learning portal, which offers on-demand courses that assist users in learning the system. The solution can be deployed both on-premise and in the cloud. It integrates with enterprise content management (ECM) systems such as SharePoint, Alfresco, Documentum and FileNet.



77 Reviews of Bizagi

Overall rating

4.52 / 5 stars

Filters:

Showing 1 - 20 of 77 reviews

May 2017

Neil from InnoVelocity

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Unparalleled ease of use and fast realization of ROI

Pros

Bizagi offers phenomenal ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas and Manufacturing. In common with all of these, the ease of use and agility of the product has allowed for rapid response to regulatory changes, and the visibility/data/reporting ensures appropriate documentation to demonstrate compliance.

Customer service from Bizagi is first-rate. The US sales team and leadership are proactive in anticipating the needs of customers and ensuring that they are fully met. Whenever a question or issue does arise, they respond very quickly.

The pricing/value proposition of the product compared to its competitors is very competitive. However, it is worth noting that the full Studio and Modeler products can be downloaded for free from Bizagi.com for teams to build a proof-of-concept and evaluate the technology. It is only necessary to pay for licenses when ready to deploy applications to production.

Cons

Version 10.7 lacked capabilities for complex case control, but this feature has been included in the newly released v11 of the product. For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a long time to complete. This is also addressed in v11 of the product. Finally, a hosted/cloud version of Bizagi was frequently requested by customers - this option was added in 2017.

June 2017

Morgan from Mentis Neuro Health

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Fast, Easy, Powerful and Fun. This platform isn't an add on - It's the foundation of your future.

Complete digital transformation of our company. Fundamental technology for our healthcare business.

Pros

Technical Vision. From the CEO on down, Bizagi is driven by a strong technical vision and culture. This company is a front runner, determined to set the bar for others.

Great abstraction of business and technical layers. Process modeling allows you to focus on just the business requirements without getting bogged down in technical design like other platforms.

Easy to learn, true low code / no code platform. The power is there if you need it, but you can also bang out a working mock up during a business meeting and get immediate feedback.

Designed for integration with the outside world. In this proprietary space, Bizagi's platform is refreshingly easy to integrate with web services, external databases and apps. Their adherence to BPM standards and an open database ensures your investment.

Excellent support. We run multiple 24X7 inpatient medical facilities and can't afford to be down ever. Their support team is highly responsive and solves problems fast.

Cons

Immature partner ecosystem. Since they're newer to the US market, this should be a focus for their future. Developing a rich network of add on partner apps such as digital signature, messaging and IAAS platforms will benefit customers and solidify their position as the gold standard.

Response from Bizagi of Bizagi

Replied June 2017

Thank you Morgan, it's been a real pleasure for our team to see and hear about the work that Mentis Neuro Health is doing to transform its healthcare services for the digital age. The innovative work underway has already been recognized by the industry as Mentis Neuro Health won 'Best Achievement in Digital Transformation' at the Business Transformation and Operational Excellence Awards, 2017.

July 2017

Daniel from e-commerce

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2017

Nice and useful, very elegant on the most part. However, leaving much room for improvement.

Our company managed to have our entire process modeled thanks to this application!

Pros

Easy to learn and also very concerned about BPMN good practices, driving the user to learn more and more about the BPM standards. The customer service is also extremely helpful.

More on the pros I know how seriously they take their business and how much they care about their customers - so I'd like them to consider my regards on their cons. I'm sure they would at least hear me out!

Cons

It doesn't really seem prepared to withstand large scale processes and gets sluggish quite easily. It tries so hard to be a sturdy and powerful tool, but it can't help but to feel quite feeble in handling complex processes.

It eats up a lot of RAM, probably because it can't handle its data in a lightweight way - if you use your clipboard a lot or makes big changes in the design, it won't be long until it eats up your all your memory and you'll be forced to restart it.

It cannot handle moving several elements at once:
- If you choose to move them with the keyboard arrow, it will take forever to move them just a few pixels;
- If you choose to move them with your mouse, it will keep up with your cursor speed, but it will mess up all your arrow design and its labels will wreak havoc on your screen.

The arrows are very glitchy. Can't predict their behavior. And now we can also move them around, which would be great - if that didn't cause them to magically disconnect from the elements every now and then. The arrows also try to predict that we're trying to connect elements to them as we move them, only they never get it right.

Many features also feel more like programming bad practices:
- Now we are forced to login;
- We can never turn process validation off - wouldn't be a problem if things didn't disconnect by themselves;
- We can't turn the splash screen off;
- I'd write more but I hit the char limit.

July 2017

Rui from ManpowerGroup Portugal

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Our experience in one word: "Transformational!"

Enhanced customer experience, increased quality of services rendered, increased efficiency of services, agile experimentation, fast implementation, quicker true digital transformation, management by measurement, employees focus on value added tasks, automation of non-value tasks, dependence reduction on external IT suppliers, maximum value extraction from large/legacy systems, business & IT collaboration, easy and fast orchestration of teams and work processes, work management, accurate quantification, productivity analysis, workload balancing, bottlenecks removing, continuous improvement.

Pros

More than a software it is a methodology or, from a holistic approach, it is a philosophy!
The easy to use, agility and transformational capabilities of this software allied to a strong digital leadership and the notion of what ROI means in regards to digital assets, enables an enterprise to deliver a platform for digital transformation that gives organizations the possibility to revolutionize their customer experience, optimize their business operations, and manage risk and compliance. Bizagis's low-code approach can radically accelerate the time it takes to build and deploy business processes with a level of digital process automation that is unparalleled.

Cons

Its major "disadvantage" is the residual existence of cons :)
While an enterprise should expect facing a lot of difficulties, thus increasing the learning curve, while dealing with the platform's roll out, the reality is that cons are easily manageable, meaning that from an engagement stand point the feeling at the end of the day is that everything is doable.

May 2017

Daniel from Kenworth Truck Company

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

POC project complete, proceeding with Pilot. Also reviewing corporate-wide implementation.

Rapid implementation of a previously stymied workflow project. Great platform for future Business Process Modeling and automation.

Pros

I was predisposed to reject Bizagi, as I was well along developing a workflow solution on another platform and considered reviewing it to be yet another distraction and delay of my project. But it was one of the best demonstrations of a software platform I have ever seen.

Using the workflow sketches, form sketches, and database models/tables I'd already developed, with the help of Bizagi's excellent consulting team, in TWO DAYS we had a demonstrable solution that met my whole list of requirements. All with no programming.

The architecture is exceptionally well sorted out. Table structure in the back-end SQL Server (also allows Oracle) database is exposed within the design environment, so any data-centric configuration or tasks can be managed completely within the Bizagi environment. The User Interface is better than any other product I can think of. Try it and see for yourself. For example, sketching a workflow is easier than any other product I've used, and the workflow is fully functional when completed.

Both on-prem and Cloud are supported. Integration with other systems is a strong point. Online information and training are great. Cost is reasonable, especially for what you get, and especially for this software segment.

Cons

I suppose that other databases could be supported. This does not affect us, but some users might prefer to have PostGRES or MySQL support.

Response from Bizagi of Bizagi

Replied May 2017

Thank you for your review Daniel. Your concise words really ring true with what we often hear from our customers. You are certainly not the first to be surprised by how powerful and intuitive the Bizagi platform is. Right from our product development cycles to our professional services we pride ourselves in making it easy for people to do complicated things in a short amount of time. At the end of the day it is all about delivering results for your business fast. That is what matters.

November 2017

Anoosha from Taashee Linux services

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Overview of Bizagi

Pros

Strengths of Bizagi BPM

Bizagi is the one of the easiest products to use in this evaluation. It offers a comprehensive range of self-service training courses to shorten the learning curve and successfully help clients manage their BPM journeys.
According to customer reference feedback, Bizagi customers expressed the highest satisfaction with the cost/value of Bizagi’s iBPMS platform product compared to the other vendors in the analysis.
Bizagi deploys a disruptive business model. The company offered freemium software before the term was even coined back in 2008. Both the Bizagi Modeler, for collaborative design and documentation of process models (today more than 4 million downloads), and the Bizagi Studio, for automating an unlimited number of these process models into process applications across up to 20 nonproduction users, can be downloaded for free. When ready to develop for production, a named-user-based license is applied.

Cons

Because the platform lends itself to opportunistic application development, customers may fail to establish process governance guidelines or a strong business process competency center (BPCC). However, Bizagi customers have been able to scale operations to hundreds of processes and millions of users. Bizagi provides documentation and advisory services to help its customers create digital process competency centers to enable broader digital transformation goals.
Although Bizagi provides the ability to manage both structured and unstructured processes, it lacks some capabilities to deliver complex case control. Since this research concluded, Bizagi has released version 11 of its platform, which it states offers a new set of capabilities aimed at delivering superior case management capabilities and contextualized user experiences.
Compared to leading iBPMS vendors, Bizagi offers one of the less intelligent products in this evaluation. It supports only the minimal required dimensions of the Gartner Business Process IQ Framework.

April 2014

Sebastien from DOIDO Consulting

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2014

Fast results and easy deployment. Customer service is excellent.

I've been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes ' we consider this the most valuable feature of Bizagi.) We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi's unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are. Once the first stage of this process is complete, we were then able to learn more about our organization. In terms of ROI, we save about 50% on the amount of time it takes us to deliver. Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I'm a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment ' it was quite efficient, and nice collaboration! If others were looking to implement this product, I'd advise them to start small and make a prototype so they can better see how the tool will help them. You don't have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that's running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You'll find that it's easy to industrialize such workflows and see direct benefits!

June 2017

Adam from Self

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellent 'hidden' Gem of BPMS!Try the FREE modeler and you will get hooked.

Agility in prototyping, and scalability in building the actual products. Packed with useful features in a way that is actually fun. Hard to force the negatives. I wish Bizagi was more popular, as it 'deserves' it. I used the two big BPM products before and would have probably continued the proven 'comfortable' brand direction in my last company had it not been a bit financially leaner. Once I tried Bizagi, I saw no reasons to go back to dated and overpriced solutions.

Pros

Modern and human-centric, Bizagi is the first one that starts with the jobs people have to do. As a Design Thinker, I love this approach
-Elegant, easy to Use and navigate. It just makes sense.
-Simple for non-IT users, yet developers can appreciate its modular architecture.
-Machine Learning!
-Great team and the CEO behind the cool and scalable solution

Response from Bizagi of Bizagi

Replied June 2017

Thank you for your kind words Adam. The ease-of-use for non-IT users and the advanced capabilities for IT / developers has always been at the core of our product strategy. Bizagi is proud to offer the most powerful and the most intuitive option for BPM, process automation and digital transformation. We put this together with a risk-free adoption model that allows you to try in full before you buy. It's always nice to hear from people that value these things as much as we do!

July 2018

Sanjay from Nividous Software Solution Pvt. Ltd.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

It was a very good session.

It helps us lot to fulfill customer expectation to solve their problem in their business.

Pros

Bizagi is coming with the much feature-loaded product for Digital Transformation. Bizagi comes with Machine Learning and Cloud service as their new feature which is the progressive milestone.

Cons

Bizagi should launch there control library and make it open source so the developer can modify and use in their customer solution.

March 2018

Sanjuana from IMTIC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

It's a great tool!

A way to innovate a company and do right things without invest a lot of money.

Pros

It's intuitive. The way to make expressions is easy and is very well documented. The customer service is extremely helpful.

Cons

It's complicated when the process is big or is changing. Sometimes, the forms are corrupted and when you copy to other form, never saved. I think, the templates are inefficient and the bugs are constants.

Response from Bizagi of Bizagi

Replied March 2018

Thank you for your glowing review! You mentioned a few bugs, so I just thought I would encourage you to make sure that you are using the latest version of the desktop client. Hope that helps!

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Very agile business transformation tool. Transform your business process into applications on any d

Rapid process automation deployment

Pros

Forces a structured documentation of the processes / data and controls execution of yout operation. Business monitoring in real time.

Cons

Let me think about it...
Simple business rules are easy to implement even for business users but for complex business rules the scripting tool (editor and debugger) is complicated to use and needs improvements.

January 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2018

Easy Modeling Tool

Helped me to model with users in a friendly manner

Pros

It's really intuitive, i have used it to model processes with business users and it's really amazing how they get to understand easyly the way they have to model the preocesses, besides it's standard compliance and for that reason it's a great tool to model the process even if you are going to develop in a different one.

Cons

It's really closed software, so it's really hard to integrate with different database and software other than the basic ones provided with the tool

Response from Bizagi of Bizagi

Replied February 2018

Thank you for your glowing review! Just so you are aware, openness is actually a huge benefit of our software. When you've got your process model ready in Bizagi Modeler, you can rapidly turn that model into an application using Bizagi Studio, and we've got a whole host of free REST API Connectors, and even a browser-accessible SDK to guide you through creating your own connector for any service. You'll find all that here: https://www.bizagi.com/en/community/connectors-xchange

February 2019

Nicolas from RFP Logistica

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

The bes BPM tool

the best option to automate processes

Pros

easy to implement, you can créate an application in hours, the best option to automate processes, compatible with SQL server, oracle and other BD engines.

Cons

it does not work without internet connection, difficult to integrate with other systems, the phone / tablet mode leaves a lot to be desired.

October 2018

David from ManpowerGroup

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Digitalization Path

We are now addressing the GDPR compliance with the automation process and going digitaly and paperless.

Pros

The easyness of use the possibilities in glueing all the different software are a corporate landscape!

Cons

Some more technical features when you are a real technical developer seems less deep, probably beacause of its easy of use.

October 2018

Eduardo from ManpowerGroup Portugal

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

BPM made easy

Pros

If you already know the ins and outs of process mapping, automating process with Bizagi is a very small step away. It’s really that easy, fast and intuitive.

Cons

If you’re a technical guru you’ll feel the need for some advanced features, but other than that, nothing else to say.

June 2017

Fernando from Bancolombia

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Great Product !!!

Productivity, stability, segurity, better decisions, less time and processes improvement.

Pros

The facility to build and run business processes allows you to do real BPM for your company, employees and partners.

Cons

It would be nice to have others ways to do deployments align with Devops practices and agile methods.

August 2017

Tamer from Archer Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Great tools for many functionalities

Great analysis tool for complex business processes

Pros

We use Bizagi modeler since 2011, we use it for modeling business processes by our analysis team, the output model can be used by developers and also clients can validate it.
We have searched for a tool to help us generate the model, and among all tools we tested, we have found that Bizagi is the best, it give us all what we need and a little more:
1- Standard & complete set of BPM components
2- Rich components attributes
3- Easy to use GUI
4- Great documentation tool
5- Exporting to all known file types (extensions)
Bizagi is a success partner for us.

October 2018

Samuel from InnoVelocity Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Bizagi is great!

As a consultant I solve many problems with Bizagi over many different industries. I haven't found one that it can't solve yet.

Pros

It's incredibly flexible and easy to use. Makes integrations a cinch!

Cons

The UI could use some more adjustability for user experiences.

July 2017

Juan Carlos from Grupo Unicomer.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

The best tool that I've used in my life to model processes at any level in the company!

1. Exceeds normal output standards 2. Process simulation 3. Process design 4. Business Rules All this components makes BIZAGI the best tool I've worked with.

Pros

I like most Process designer and process simulations. It has all the necessary components to increase productivity through their friendly interface. I realize that when you make a decision to buy any modeler It is important to compare the best things in the industry. I've heard many companies that love BIZAGI for all the things It has. I really recommend It.

Cons

I would like BIZAGI to have greater flexibility in generating reports and business rules.

May 2018

Mark from Information Technology and Services

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

May 2018

Bugs galore - when using Suite, not be to used without good project governance

Unpaid overtime to get things working, sleepless nights doing work-arounds.

Pros

Modeler. Hands down the better and faster than with Microsoft Visio.
You'd think that Suite has all the solutions worked out in advance, there are so many options.

Cons

Trying to build a large project with Suite - 150+ forms, 100+ master tables, 80+ parameter tables.
That's a true test of the platform - and it disappoints constantly. Either because of bugs that take so long to get fixed, you end up doing scripted work-arounds.
Or having to do ETL and Bizagi master tables are not Identity fields. So you must use their REST service to create records - at a slow speed of 1-2 per second (xml format for uploading an entity).
No inheritance - so you end up doing things over & over again.
No variables - everything needs to be an entity attribute. Attributes are SQL columns, and entities SQL tables.
Scripting is JScript - there is no debugging, only tracing.