# Creatio CRM Software Reviews, Demo & Pricing - 2026 > Review of Creatio CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/bpm/bpmonline-profile --- [Home](https://www.softwareadvice.com/) / [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) / Creatio CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) # Creatio CRM 2026: Benefits, Features & Pricing Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Creatio CRM 4.7 [(135)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Pricing Starting at $40.00 per month ### About Creatio CRM Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows. Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. ## Creatio CRM User Interface ## Popular Creatio CRM Alternatives Main Product Creatio CRM 4.7 [(135)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.67Value for money - 4.67Customer support - 4.67Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4463)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) 4.5 [(501)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.20Value for money - 4.43Customer support - 4.44Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(731)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.73Value for money - 4.49Customer support - 4.50Functionality Pricing Starting at $7.00 per year Get Price ## Creatio CRM Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Growth $40.00 per user, per month Plan includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 per user, per month Plan includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Unlimited Pricing available upon request Plan includes: - Creatio.ai 300K per user tokens - 50+ users - Basic dedicated cloud instance included - Unlimited change logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Creatio CRM Features - Popular features found in Sales Force Automation Campaign Management Customer Database Email Marketing Forecasting Lead Capture Lead Management Opportunity Management Pipeline Management Task Management Territory Management - More features of Creatio CRM A/B Testing Access Controls/Permissions Accounting Activity Dashboard Activity/News Feed Activity Tracking AI/Machine Learning AI Writing Assistant Alerts/Notifications API Appointment Management Appointment Scheduling Approval Process Control Assignment Management Audit Management Automated Scheduling Billing & Invoicing Bills of Material Borrower Management Business Loans Calendar Management Calendar/Reminder System Calendar Sync Call Logging Call Management Call Recording Call Tracking Campaign Analytics Campaign Planning Campaign Segmentation Catalog Management Channel Management Chatbot Chat/Messaging Client Database Client Management Client Tracking Collaboration Tools Collateral Tracking Commercial Commercial Mortgages Commission Management Communication Management Compliance Management Compliance Tracking Configurable Workflow Contact Database Contact Management Content Management Contract/License Management Conversation Intelligence Conversion Tracking Core Banking Corporate Banking Credit Card Management Credit Card Processing Credit Reporting Credit Union CRM Customer Accounts Customer Engagement Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Entry Data Import/Export Data Security Data Visualization Deal Management Document Management Document Storage Drag & Drop Drip Campaigns Dynamic Content Email Management Email Response Control Email Sequences Email Templates Email Tracking Engagement Tracking Event Marketing Event Triggered Actions Expense Tracking Field Sales Management Financial Analysis Financial Management Financial Reporting For AEC Industry For Borrowers For Brokers For Financial Institutions For Healthcare For Insurance Industry For Sales Teams/Organizations Generative AI Goal Setting/Tracking HIPAA Compliant Inbox Management Interaction Tracking Internal Chat Integration Inventory Control Inventory Management Investment Management Investor Management Knowledge Base Management Knowledge Management Landing Pages/Web Forms Lead Assignment Lead Distribution Lead Engagement Lead Generation Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Lending Management List Management Live Chat Loan Management Loan Origination Loan Portfolio Management Loan Processing Loan Servicing Marketing Automation Marketing Calendar Meeting Management MES Mobile Access Mobile App Monitoring Mortgages Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multi-Currency Multi-Language Negative Feedback Management Notes Management Omnichannel Outreach Patient Communications Patient Management Payment Collection Payment Reminders Payment Tracking Performance Metrics Personalization Pipeline Reports Policy Management Portfolio Management Predictive Analytics Pre-Qualification Price Optimization Pricing Management Prioritization Product Catalog Production Management Projections Proposal Generation Prospecting Tools Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Recommendations Records Management Referral Tracking Relationship Tracking Reminders Reporting/Analytics Reporting & Statistics Retail Banking Revenue Management Revenue Tracking Risk Management ROI Tracking Role-Based Permissions Sales Activity Management Sales Analytics Sales Automation Sales Forecasting Sales Onboarding & Training Sales Pipeline Management Sales Reports ## Creatio CRM Integrations Microsoft Word Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review See all 19 integrations ## Creatio CRM User Reviews Overall Rating 4.7 Ratings Breakdown 5 79% 4 17% 3 1% 2 1% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.7 Functionality 4.7 Tapani H. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed May 2018 Awesome marketing and reporting abilities 5 Data segmentation, functionality limitations, better understanding of customer behavior, reporting for SEO and other digital marketing purposes Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus. Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpmonline with other tracking solutions so it drastically helps us to identify traffic sources, chanlles and link this data to leads or accounts. Cons: Offer more design features in the marketing campaigns. Overall I liked the reporting but dashboard export is a minus Read More VR Verified Reviewer Electrical/ Electronic Manufacturing 11-50 employees Used weekly for less than 2 years Review source Reviewed May 2026 Very happy with the UK team 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great value for money, great team in the UK that was able to answer every question and took the time to actually listen Cons: No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. Reasons for switching to Creatio CRM I was looking for a better product that boosted sales Vendor Response Hi there! Thank you so much for your honest feedback! We're glad to hear that Creatio AI CRM helps you boost sales operations. I am passing your feedback directly to the UK team; they would be happy to hear it. Replied May 2026 Read More NR Nicole R. Verified reviewer Human Resources 51-200 employees Used daily for less than 2 years Review source Reviewed June 2025 A decent CRM software 3 My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. Cons: There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. Read More AL Anna L. Verified reviewer Staffing and Recruiting 11-50 employees Used daily for less than 2 years Review source Reviewed December 2024 Creatio CRM for Powerful Customer Support 5 Creatio CRM has dynamic measure for managing every customer concern. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Creatio CRM is executive and reliable in controlling all the procurement processes. Cons: Creatio CRM is practical and offers decency in service delivery. Reasons for switching to Creatio CRM The efficiency in supporting all customer relations from this tool is something enticing. Read More AB Alexander B. Verified reviewer Oil & Energy 1001-5000 employees Used daily for less than 2 years Review source Reviewed April 2023 Cutting-edge agile software solution, designed to optimize your conversion rates and drive business 5 We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results. Cons: While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted. Reasons for choosing Creatio CRM The availability of no-code tools and a wide array of pre-built workflow solutions were pivotal factors in our decision-making process. These resources offered by Creatio have provided our team with the agility and flexibility to design and implement customized workflows without the need for extensive coding expertise. This comprehensive suite of no-code tools and workflow solutions has been instrumental in driving our decision to choose Creatio CRM as our preferred platform comparing to alternatives. Read More MK Mitch K. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed September 2020 Completely satisfied and loyal to Creatio solutions 5 We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies. Cons: The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy. Reasons for choosing Creatio CRM Best value for the capabilities and price. Reasons for switching to Creatio CRM Creatio was significantly more affordable and added more features. Read More HM Heather M. Verified reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed August 2020 An intuitive CRM tool 5 I would recommend this tool to others struggling with user adaptation. We have built additional sections for each of our departments and they are getting on board as well. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I love the system's UI. It's very similar to salesforce without the heavy price and its easier to customize. We have had great user uptake since launch. Additionally, out outside sales team love the mobile application. Cons: The email integration has been tricky with outlook. Reasons for choosing Creatio CRM Easier to customize and better UI Reasons for switching to Creatio CRM Low usage, difficult to customize, and poor functionality. Read More JS Justin S. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 12 months Review source Reviewed June 2020 CRM Software Done Right 5 We have had an excellent time with the software so far. Development has been a breeze, and the Academy has proven to be an incredible tool for providing the answers we need at the pace we need them. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: \- Ease of customization and management even for non-developers. - Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. - Robust out of the box solutions for many standard business needs. - Excellent pricing and incredibly simple license management. Cons: \- Printables and Reports can be difficult to work with and seem to have fallen behind the quality represented elsewhere in the software. - No out of the box support for tagging attachments with metadata necessary for internal security practices and segmentation. Reasons for switching to Creatio CRM I needed a product that would allow my team and I, non of whom are developers, to implement and develop the various business processes needed to make the transition to a CRM as painless and beneficial as possible. Creatio has delivered on that in spades all the while saving my company a great deal of money. Read More og octavio g. Verified reviewer Automotive 201-500 employees Used daily for less than 12 months Reviewed November 2025 A winning solution of CRM + BPM + AI 5 Very good tool with a modern and friendly interface. The key factor is to become proficient in is use and development early in the implementatin cycle. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use. We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and functionality built in in other CRMS which have a fixed monthly fee with a variable component according to use. ON lte long run the other solutions would become more expensive to own. Cons: It is a very new product (to us) and we are still learning to use it and develop on it as we are used to traditional coding tools, however this will improve with use. Vendor Response Hello Octavio, We’re delighted to hear that the combination of CRM, BPM, visual no-code tools, and AI assistance stands out for you, especially in comparison with traditional CRMs. We completely understand the learning curve when moving from traditional coding to no-code, and we’re confident it will get easier as you continue working with the platform. Our team is always here to support you through that journey. Replied November 2025 Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Reviewed May 2025 Flexible CRM, dev-friendly and fast to build on 5 I had positive experience as a developer. Creatio is flexible and modern, and I had good control over customizations. Projects went faster than with many other systems I worked with before. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The platform is very open and easy to work with. I liked how smooth it was to set up integrations and automate processes. The no-code tools also made it easier for business teams to build stuff without always calling us. Cons: Nothing big to mention. Some dev docs could be bit more detailed in some parts, but overall the support was helpful. I honestly enjoyed working with the system. Read More Showing 1 - 10 of 135 Reviews [See All Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) ## Creatio CRM Popular Comparisons [Salesforce Sales Cloud vs Creatio CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/5948-bpmonline/)[HubSpot CRM vs Creatio CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/5948-bpmonline/)[Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/zoho-crm/)[HubSpot Sales Hub vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/hubspot-sales/)[Bigin by Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/bpmonline/)[Kylas Sales CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/kylas/)[Dynamics 365 vs Creatio CRM](https://www.softwareadvice.com/compare/5948-bpmonline/vs/106335-Dynamics-365/) [Compare All Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) ## Other Top Recommended Sales Force Automation Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (243) Recently recommended **133** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **132** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **89** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **75** times Stuck Between Options? 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