--- title: "Creatio CRM Software Reviews, Demo & Pricing - 2026" description: "Review of Creatio CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bpm/bpmonline-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) / Creatio CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) # Creatio CRM Review From $40-$75/month 3 plans Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Creatio CRM 4.7 [(150)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Pricing Starting at $40.00 per user per month ### About Creatio CRM Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows. Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. ## Creatio CRM User Interface ## Popular Creatio CRM Alternatives Main Product Creatio CRM 4.7 [(150)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.64Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18803)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4479)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6989)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(620)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) 4.5 [(504)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.19Value for money - 4.43Customer support - 4.43Functionality Pricing Starting at $15.00 per month Get Price ## Creatio CRM Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Growth $40.00 per user, per month Plan includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 per user, per month Plan includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Unlimited Pricing available upon request Plan includes: - Creatio.ai 300K per user tokens - 50+ users - Basic dedicated cloud instance included - Unlimited change logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Creatio CRM Features - Popular features found in Sales Force Automation Campaign Management Customer Database Email Marketing Forecasting Lead Capture Lead Management Opportunity Management Pipeline Management Task Management Territory Management - More features of Creatio CRM A/B Testing Access Controls/Permissions Account-Based Engagement Accounting Accounting Integration Accrual Accounting ACH Payment Processing Activity Dashboard Activity/News Feed Activity Tracking Adaptive Learning Administrator Access Advanced Search Agent Interface Agent Scheduling and Assignment AI and Automation AI-Based Risk Scoring AI-Based Talent Matching AI-Chatbot for Citizen Support AI-Driven Fraud Detection AI/Machine Learning AI-Powered Tender Analysis AI Predictive Insights AI Predictive Maintenance AI Summarization AI Text Generation AI Text Summarization AI Text-to-Speech AI Writing Assistant Alerts Alerts/Escalation Alerts/Notifications Amortization Schedule Analysis API APIs Appointment Management Appointment Scheduling Approval Process Control Artificial Intelligence Asset Lifecycle Management Asset Tracking Assignment Management ATM Management At Risk Customers Attachments/Screencasts Audience Targeting Audio File Management Audit Management Audit Trail Authentication Auto-Dialer Auto Loans Automated Alerts and Tasks Automated Decisioning/Underwriting Automated Email Responses Automated Emails Automated Follow-Ups Automated Note Taking Automated Notices Automated response Automated Responses Automated Routing Automated Scheduling Automated Voicemails Automatic Call Distribution Automatic Funds Distribution Automation Autonomous Task Execution Autoresponders Bank Reconciliation Barcode/Ticket Scanning Basic Reporting Batch Processing Behavior Analytics Behavior Tracking Benchmarking Bid Management Billing & Invoicing Billing Rate Management Bills of Material Bonds/Stocks Booking Management Borrower Management Brand Tracking Breadth of Partner Applications Broker/Agent Portal Browser Extension Budgeting Budgeting/Forecasting Budget Planning & Allocation Building and Personalizing Emails Business Card/Badge Scanning Business Loans Business Process Automation Buyer Management Calendaring Calendar Management Calendar/Reminder System Calendar Sync Callback Scheduling Call Center Features Call Center Management Caller ID Call List Management Call Logging Call Management Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Call Types Campaign Analytics Campaign Planning Campaign Scheduling Campaign Segmentation Capacity Planning Case Management Cash Application Cash Flow Management Cash Management Catalog Management Categorization/Grouping Change Management Change Order Management Channel Management Charting Chatbot Chat/Messaging Churn Management Claims Management Click-to-Call Client Communication Tools Client Database Client Management Client Portal Client Tracking Clock In/Out Cloud Coaching Code Enforcement Collaboration Tools Collateral Tracking Collection Agencies Collections Effectiveness Commenting/Notes Commercial Commercial Mortgages Commission Calculations Commission Management Commissions Commodity Futures Communication History Communication Management Competitive Analysis Compliance Compliance Control Compliance Management Compliance Tracking Computer Telephony Integration Concurrent Calling Configurable Workflow Consolidation/Roll-Up Construction Loans Contact Database Contact Management Content Creation Content Delivery Content Library Content Management Content Sharing Content Utilization Contract/License Management Contract Management Contract Performance Conversation Intelligence Conversion Rate Optimization Conversion Tracking Conversion Viability Core Banking Corporate Banking Cost Estimating Cost Tracking Credit Card Management Credit Card Payments Credit Card Processing Credit Check Credit History Credit Limits Credit Limits Adjustment Credit Limit Suspension Credit Reporting Credit Union CRM CRM Integration Cross-Functional Alignment ## Creatio CRM Integrations Microsoft Word Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review See all 19 integrations ## Creatio CRM User Reviews Overall Rating 4.7 Ratings Breakdown 5 81% 4 15% 3 1% 2 1% 1 2% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 Tapani H. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed May 2018 Awesome marketing and reporting abilities 5 Data segmentation, functionality limitations, better understanding of customer behavior, reporting for SEO and other digital marketing purposes Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus. Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpmonline with other tracking solutions so it drastically helps us to identify traffic sources, chanlles and link this data to leads or accounts. Cons: Offer more design features in the marketing campaigns. Overall I liked the reporting but dashboard export is a minus Read More RH Ryan H. Verified reviewer Accounting 1001-5000 employees Used daily for less than 2 years Review source Reviewed June 2026 Low cost, great support! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and very flexible. Integrates with a lot of other platforma and has a great support network Cons: There isn't much to dislike. I would like to see a lower entry point for the smb market so more people can experience Creatio Reasons for switching to Creatio CRM Cost and user friendliness. Also integration capabilities Read More AH Aantt H. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed July 2026 Unreliable Telephony, 4+ Hour Outage, and Poor Support 1 Extremely frustrating for enterprise operations. The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime. I do not recommend this for high-volume sales teams. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The UI looks decent, but it's completely ruined by frequent system instability and broken telephony integrations during work hours. Cons: Horrible telephony reliability (Velvetel) and terrible support SLA. Media server errors caused a 4+ hour total outage for our telemarketing team. Support provided no ETA, no workaround, and only sent useless boilerplate replies. Read More VR Verified Reviewer Electrical/ Electronic Manufacturing 11-50 employees Used weekly for less than 2 years Review source Reviewed May 2026 Very happy with the UK team 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great value for money, great team in the UK that was able to answer every question and took the time to actually listen Cons: No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. Reasons for switching to Creatio CRM I was looking for a better product that boosted sales Vendor Response Hi there! Thank you so much for your honest feedback! We're glad to hear that Creatio AI CRM helps you boost sales operations. I am passing your feedback directly to the UK team; they would be happy to hear it. Replied May 2026 Read More VS Vine S. Verified reviewer Biotechnology 51-200 employees Used daily for less than 6 months Review source Reviewed June 2026 Great experience with Creatio! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and how accessible it is for any person regardless of their technical level to start implementing features. Cons: For any custom features needed, complicated complex code needs to be written which is expected. Also, it is hard for multiple people to develop on the platform. Reasons for switching to Creatio CRM It was much cheaper to go with Creatio vs SalesForce Read More EC Eduardo C. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed June 2026 This is not just a CRM 5 My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers. Instead of focusing only on CRM capabilities, we can discuss business transformation, process optimization, automation, and now AI-driven operations. What I’ve found particularly valuable is the platform’s flexibility. It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles. From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed to support long-term growth. What really stands out to me is the balance between agility and control. Companies can innovate faster while maintaining the governance and security required in enterprise environments. Cons: If I had to point to one area, it would be market awareness. Technically, Creatio is a very strong platform, but in some markets it doesn’t yet have the same level of brand recognition as some of the larger, more established vendors. In many opportunities, part of the conversation is educating prospects on the platform’s capabilities before they fully appreciate its value. Read More og octavio g. Verified reviewer Automotive 201-500 employees Used daily for less than 12 months Reviewed November 2025 A winning solution of CRM + BPM + AI 5 Very good tool with a modern and friendly interface. The key factor is to become proficient in is use and development early in the implementatin cycle. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use. We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and functionality built in in other CRMS which have a fixed monthly fee with a variable component according to use. ON lte long run the other solutions would become more expensive to own. Cons: It is a very new product (to us) and we are still learning to use it and develop on it as we are used to traditional coding tools, however this will improve with use. Vendor Response Hello Octavio, We’re delighted to hear that the combination of CRM, BPM, visual no-code tools, and AI assistance stands out for you, especially in comparison with traditional CRMs. We completely understand the learning curve when moving from traditional coding to no-code, and we’re confident it will get easier as you continue working with the platform. Our team is always here to support you through that journey. Replied November 2025 Read More ME Michael E. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 6 months Review source Reviewed June 2026 Vice-president sales 5 Overall great - grest connecting and also good discussions among industry leaders. Great venu and appreciate the hospitality Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Presenter very good content and also show the how to. Need to further understand how all comes together and everythigng Cons: Too many options too many conferences and dual meetings that we need to decide from.. should be more spread Read More FV Fernando V. Verified reviewer Financial Services 201-500 employees Used weekly for less than 12 months Review source Reviewed June 2026 Creatio is really the best! 5 Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast Cons: There is not really anything that stand out. If I could name something, it would be the lack of self paced training. Read More SH Stuart H. Verified reviewer Logistics and Supply Chain 51-200 employees Used weekly for less than 6 months Review source Reviewed June 2026 Creatio CRM is great! 5 It really gets your sales team plugged in. They're able to organize data that helps them know how to address the customer's needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and a great system for your sales team. The level of automation really makes it a value. Cons: The only challenge, as with any CRM is getting the sales yeam to buy in. The ease of use helps with this alot. Read More Showing 1 - 10 of 150 Reviews [See All Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) ## Creatio CRM Popular Comparisons [Salesforce Sales Cloud vs Creatio CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/5948-bpmonline/)[HubSpot CRM vs Creatio CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/5948-bpmonline/)[Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/zoho-crm/)[Kylas Sales CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/kylas/)[HubSpot Sales Hub vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/hubspot-sales/)[Bigin by Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/bpmonline/)[Dynamics 365 vs Creatio CRM](https://www.softwareadvice.com/compare/5948-bpmonline/vs/106335-Dynamics-365/)[Claritysoft CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/claritysoft/) [Compare All Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) ## Other Top Recommended Sales Force Automation Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18803) Recently recommended **81** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **65** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **45** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **41** times Stuck Between Options? 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