--- title: "Creatio AI CRM Software Reviews, Demo & Pricing - 2026" description: "Review of Creatio AI CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bpm/bpmonline-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) / Creatio AI CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/)[Alternatives](https://www.softwareadvice.com/product/5948-creatio-ai-crm/alternatives/) # Creatio AI CRM Review From $40-$75/month 3 plans Wondering if Creatio AI CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Creatio AI CRM 4.7 [(151)](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/) Pricing Starting at $40.00 per user per month ### About Creatio AI CRM Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large organizations, it automates the full customer lifecycle on a single AI-native, no-code platform. Creatio Sales automates the full sales cycle from lead to close, with AI agents handling account research, meeting preparation, quote generation, lead scoring, and forecast updates so reps focus on selling, not admin. Creatio Marketing accelerates the lead-to-revenue cycle with AI agents that build audience segments, generate campaign content, score and distribute leads, and execute campaigns autonomously, delivering more impact with the same team. Creatio Service streamlines case and request management across all channels, with AI agents that classify cases, suggest resolutions, handle routine requests end-to-end, and trigger next-best actions, resolving more cases faster without adding headcount. Wondering if Creatio AI CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. ## Creatio AI CRM User Interface ## Popular Creatio AI CRM Alternatives Main Product Creatio AI CRM 4.7 [(151)](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/) Ratings Breakdown - 4.65Ease of use - 4.64Value for money - 4.65Customer support - 4.64Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4492)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7009)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(629)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) 4.5 [(506)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.19Value for money - 4.43Customer support - 4.43Functionality Pricing Starting at $15.00 per month Get Price ## Creatio AI CRM Pricing and Plans Creatio AI CRM has three plans. Growth is $40.00/user/mo billed monthly. Enterprise is $75.00/user/mo billed monthly. Unlimited is custom-priced. Growth $40.00 per user, per month Provide automation to SMB clients Growth plan includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 per user, per month This plan offers sophisticated tools for medium and large enterprises to manage all sales channels.… Enterprise plan includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Unlimited Custom Unlimited access to the full Creatio platform — all CRM products and AI capabilities, no per-user fees.… Unlimited plan includes: - Creatio.ai 300K per user tokens - 50+ users - Basic dedicated cloud instance included - Unlimited change logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Creatio AI CRM pricing compare to alternatives? Creatio AI CRM's starting price is $40.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Creatio AI CRM4.7[(151)](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/) | $40.00 /user/mo | Not available | Not available | 4.6 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(18,834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,492)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) | $20.00 /user/mo | Not available | Available | 4.3 | | [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,009)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) | $14.00 /user/mo | Available | Available | 4.3 | | [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(629)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) | $250.00 /mo | Available | Available | 4.8 | Creatio AI CRM4.7[(151)](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/) * * * Starting price $40.00 /user/mo Free trial Not available Free version Not available Value For Money 4.6 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(18,834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,492)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.3 - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,009)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(629)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) * * * Starting price $250.00 /mo Free trial Available Free version Available Value For Money 4.8 ## Creatio AI CRM Features - Popular features found in Sales Force Automation Campaign Management Customer Database Email Marketing Forecasting Lead Capture Lead Management Opportunity Management Pipeline Management Task Management Territory Management - More features of Creatio AI CRM A/B Testing Access Controls/Permissions Account-Based Engagement Accounting Accounting Integration Accrual Accounting ACH Payment Processing Activity Dashboard Activity/News Feed Activity Tracking Adaptive Learning Administrator Access Advanced Search Agent Interface Agent Scheduling and Assignment AI and Automation AI-Based Risk Scoring AI-Based Talent Matching AI-Chatbot for Citizen Support AI-Driven Fraud Detection AI/Machine Learning AI-Powered Tender Analysis AI Predictive Insights AI Predictive Maintenance AI Summarization AI Text Generation AI Text Summarization AI Text-to-Speech AI Writing Assistant Alerts Alerts/Escalation Alerts/Notifications Amortization Schedule Analysis API APIs Appointment Management Appointment Scheduling Approval Process Control Artificial Intelligence Asset Lifecycle Management Asset Tracking Assignment Management ATM Management At Risk Customers Attachments/Screencasts Audience Targeting Audio File Management Audit Management Audit Trail Authentication Auto-Dialer Auto Loans Automated Alerts and Tasks Automated Decisioning/Underwriting Automated Email Responses Automated Emails Automated Follow-Ups Automated Note Taking Automated Notices Automated response Automated Responses Automated Routing Automated Scheduling Automated Voicemails Automatic Call Distribution Automatic Funds Distribution Automation Autonomous Task Execution Autoresponders Bank Reconciliation Barcode/Ticket Scanning Basic Reporting Batch Processing Behavior Analytics Behavior Tracking Benchmarking Bid Management Billing & Invoicing Billing Rate Management Bills of Material Bonds/Stocks Booking Management Borrower Management Brand Tracking Breadth of Partner Applications Broker/Agent Portal Browser Extension Budgeting Budgeting/Forecasting Budget Planning & Allocation Building and Personalizing Emails Business Card/Badge Scanning Business Loans Business Process Automation Buyer Management Calendaring Calendar Management Calendar/Reminder System Calendar Sync Callback Scheduling Call Center Features Call Center Management Caller ID Call List Management Call Logging Call Management Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Call Types Campaign Analytics Campaign Planning Campaign Scheduling Campaign Segmentation Capacity Planning Case Management Cash Application Cash Flow Management Cash Management Catalog Management Categorization/Grouping Change Management Change Order Management Channel Management Charting Chatbot Chat/Messaging Churn Management Claims Management Click-to-Call Client Communication Tools Client Database Client Management Client Portal Client Tracking Clock In/Out Cloud Coaching Code Enforcement Collaboration Tools Collateral Tracking Collection Agencies Collections Effectiveness Commenting/Notes Commercial Commercial Mortgages Commission Calculations Commission Management Commissions Commodity Futures Communication History Communication Management Competitive Analysis Compliance Compliance Control Compliance Management Compliance Tracking Computer Telephony Integration Concurrent Calling Configurable Workflow Consolidation/Roll-Up Construction Loans Contact Database Contact Management Content Creation Content Delivery Content Library Content Management Content Sharing Content Utilization Contract/License Management Contract Management Contract Performance Conversation Intelligence Conversion Rate Optimization Conversion Tracking Conversion Viability Core Banking Corporate Banking Cost Estimating Cost Tracking Credit Card Management Credit Card Payments Credit Card Processing Credit Check Credit History Credit Limits Credit Limits Adjustment Credit Limit Suspension Credit Reporting Credit Union CRM CRM Integration Cross-Functional Alignment ## Creatio AI CRM Integrations Microsoft Word Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Avaya Experience Platform Integration rated undefined from -1 review See all 16 integrations ## Creatio AI CRM User Reviews ## Creatio AI CRM customer ratings - Overall rating: 4.7/5 - Total reviews: 151 ### Rating distribution - 5 stars: 121 reviews (80%) - 4 stars: 24 reviews (16%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Creatiocrmden - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Flexibility, no-code development tools, and ability to adapt to complex business requirements. Highly customizable and powerful CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Flexible workflow and business process automation. Strong integration capabilities and scalability for growing organizations. #### Cons Initial setup and configuration can be time-consuming. Version updates occasionally create issues with customized applications. --- ### Unreliable Telephony, 4+ Hour Outage, and Poor Support - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Extremely frustrating for enterprise operations. The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime. I do not recommend this for high-volume sales teams. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI looks decent, but it's completely ruined by frequent system instability and broken telephony integrations during work hours. #### Cons Horrible telephony reliability (Velvetel) and terrible support SLA. Media server errors caused a 4+ hour total outage for our telemarketing team. Support provided no ETA, no workaround, and only sent useless boilerplate replies. --- ### Creatio revolución de los CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered La verdad desde que lo empecé a usar a sido muy buena, la creación de flujos, app, integración se hacen relativamente fácil, cosa que en otras herramientas no puede hacerse tan fácil #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Su facilidad de integrarse con otras herramientas, su facilidad de aprender a usar la herramienta en la parte de low code ñ #### Cons La curva de aprendizaje para la parte dev es un poco difícil, y en ocasiones su documentación se me hace muy poco entendible --- ### Vastante divertido innovador - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Me falta explorar más la herramienta y todas su bondades y desventajas es vastante amigable y de fácil uso #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Es un herramienta bastante amplia La IA que posee parece vastante buena La capacidad de de acceso y roles #### Cons No sé entiende muy bien el paso a producción con el roll back porfa den un poco mas de detalle por lo demás parece estar bien y lo de la actualización de los paquetes porfa igual dar más detalles --- ### Una plataforma flexible y eficiente para la gestión de procesos - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 1001-5000 employees - Product usage: a free trial · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Mi experiencia ha sido muy positiva. La plataforma ha contribuido a mejorar la gestión de procesos, el seguimiento de solicitudes y la eficiencia operativa. Su flexibilidad y capacidad de automatización la convierten en una herramienta valiosa para optimizar el trabajo diario #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La facilidad de uso, la automatización de procesos y la capacidad de personalizar flujos de trabajo según las necesidades del negocio. También destaca la visibilidad que ofrece sobre las operaciones y el seguimiento de clientes #### Cons Algunas configuraciones avanzadas pueden requerir tiempo de aprendizaje inicial. Sin embargo, una vez familiarizado con la plataforma, su uso resulta intuitivo --- ### Crm con excelente capacidades de automatizacion - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Mi experiencia general con Creatio CRM ha sido muy positiva. La plataforma ofrece herramientas sólidas para la gestión de relaciones con clientes, automatización de procesos y seguimiento de ventas. Además, su capacidad de adaptación a diferentes necesidades empresariales la convierte en una solución versátil para organizaciones de distintos tamaños. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Lo que más me gustó de Creatio CRM fue su flexibilidad y capacidad de personalización sin necesidad de mucho desarrollo. La interfaz es intuitiva, facilita la automatización de procesos de negocio y permite gestionar clientes, ventas y flujos de trabajo desde una sola plataforma. #### Cons La curva de aprendizaje inicial puede ser un poco desafiante para nuevos usuarios debido a la gran cantidad de funcionalidades disponibles. Algunas configuraciones avanzadas también requieren tiempo para comprenderlas y aprovecharlas al máximo. --- ### Era IA y eficiencia acompañada - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Nueva experiencia, nuevo conocimiento, la era IA noa ayudara a tener respuestas mas eficiente y con calidad #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No hay que ser experto en apis, ser funcional y tener reglas de negocio claras en base a lo requerido cuenta para poder jtilozar la herramienta de forma eficiente #### Cons Corta la capacitación, necesitamos mas tiempo para poder practicar ya que en lo laboral y personal hay qie hacer balance y mas si hay hijos pequeños --- ### Compleja pero fácil - Overall rating: 5/5 - Reviewer: Efraín Manuel B. - Industry: Banking - Company size: 501-1000 employees - Product usage: a free trial · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Genial, debido a las amplias capacidades de la herramienta. Me gustó las capacitaciones presenciales que otorgaron, así como los Workshop #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La facilidad Low Code y la amplia gestión de funcionalidades. Esto permite que se puedan crear varias aplicaciones con funcionalidades diferentes y personalizadas #### Cons Al tener una amplia variedad de posibilidades y funcionalidades, es posible que resulte algo abrumador, considerando la gran cantidad de configuraciones requeridas --- ### Primera experiencia con creatio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 201-500 employees - Product usage: a free trial · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Una plataforma intuitiva, muy fácil de usar y con tiempos de implementación sumamente rápidos y eficientes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros La facilidad para crear soluciones empresariales personalizadas y automatizar procesos eficientemente #### Cons La necesidad constante de refrescar la página de forma manual para ver reflejados los cambios actuales --- ### Creatio innovando - Overall rating: 5/5 - Reviewer: Manuel Salvador G. - Industry: Banking - Company size: 51-200 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Una plataforma muy amplia y robusta que muestra como resolver de manera agil y facil las necesidades de los usuarios #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La facilidad de crear y su adaptabilidad en las necesidades de los usuarios y como puede resolver complejidades con no code #### Cons No tengo quejas, me parece una aplicacion bastante robusta que busca cubrir las necesidades del usuario --- Showing 1 - 10 of 151 Reviews [See All Reviews](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/) ## Creatio AI CRM Popular Comparisons [Salesforce Sales Cloud vs Creatio AI CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/5948-creatio-ai-crm/)[HubSpot CRM vs Creatio AI CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/5948-creatio-ai-crm/)[Zoho CRM vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/392464-zoho-crm/)[Kylas Sales CRM vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/216694-kylas/)[HubSpot Sales Hub vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/21946-hubspot-sales/)[Bigin by Zoho CRM vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/392397-bigin-by-zoho-crm/)[Claritysoft CRM vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/9707-claritysoft/)[Dynamics 365 vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/106335-Dynamics-365/)[eWay-CRM vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/31005-eway/)[Bitrix24 vs Creatio AI CRM](https://www.softwareadvice.com/compare/5948-creatio-ai-crm/vs/128326-bitrix24/) [Compare All Alternatives](https://www.softwareadvice.com/product/5948-creatio-ai-crm/alternatives/) ## Other Top Recommended Sales Force Automation Software [Rolldog](https://www.softwareadvice.com/marketing/rolldog-complete-profile/) **4.9** (33) Recently recommended **65** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **65** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **61** times [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **56** times Stuck Between Options? 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