About Decisions

Decisions helps our customers unlock growth, accelerate profitability and enhance their brand in the marketplace. Ancient customer models, fragile technology, little oversight, and manual work thwart customer objectives. Using the Decisions rules engine, workflow manager, mining agents, integrations, and visual designers, customers build rules, automate workflows, perfect processes, and create user experiences to mine processes, write applications, and create automations to fix the customer experience, modernize legacy systems, ensure regulatory compliance, and automate anything and everything in their business. ...
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Decisions User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 16 reviews

Doug

Verified reviewer

Company size: 51-200 employees

Industry: Legal Services

Time used: Free Trial

Review Source: GetApp

This review was submitted organically. No incentive was offered

June 2018

Meghan

Company size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Need to manage your process from the ground up?

Absolutely love the tool - its done wonders for our business process by removing paper/email/ manual processes and automating workflows & enhancing data captured. I can say without a doubt, projects we have created in the tool, has led to better business decisions and focus where it needs to be with actual data to support the need instead of relying on emotional problem reporting.

Pros

This is the software to use when you want to automate processes, big or small, or allow a team to manage their internal process by department or groups of users. Decisions is the tool to allow you to do this! Building dashboards, forms, approval processes, alerts, send a report via email w/auto processes is extremely easy to do and gives you time back in your day to focus on the core of your business, making decisions with data to back you up, and less about managing the process manually.

Cons

I manage a team of non-developer level employees, we are not fluent in code/css etc, but we are experts of process. We do not have the ability to create a web based UI outside of Decisions, and we are not fluent in code/css etc. Our usage of the tool includes 100% of some mods we create to be worked inside the tool on a dashboard. The tool has definitely improved from 4.0 to 5.0 UX design - but I would like to see the UI be manipulated easier or flow a little more gracefully. Maybe this is something my team just needs to explore more, but if it were a tid bit easier to manipulate the CSS or portal view it would be better than 5 stars. I did give 5 stars, even with this note, because i think its specific to what i use the tool for vs what a typical user may use the tool for.

Neha

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

Great workflow automation software

Decisions is a great workflow platform and it's definitely improving.

Pros

1. No code platform 2. Quick to learn 3. Provides ability to enhance the designs of your forms by using your own custom stylesheet 4. Easy integration with third-party systems 5. Product is definitely improving 6. Not require any extensive coding knowledge, basic coding knowledge is sufficient.

Cons

1. Reports and Dashboards are not intuitive 2. Doesn't allow one to edit the running instance neither can restart the workflow from the failed step. You have to run the entire process again.

Reasons for switching to Decisions

Not intuitive and easy to use.

Laura

Company size: 10,000+ employees

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2019

Decisions review

We extracting production data from SAP to Decisions. In Decisions we are setting up rules that will ensure that our planners can better perform their job. The output of the rules in Decisions are pushed back to SAP where end users see the result.

Pros

Easy to get started if you don't have much experience working in IT

Cons

A lot of functionalities but it is difficult to find the one that would fit your needs the best

Reasons for choosing Decisions

Ease of use

Reasons for switching to Decisions

The SAP solution was too complex to maintain in long term perspective. In Decisions it would be easier to make continuous corrections/enhancements when needed

Collin

Company size: 10,000+ employees

Industry: Defense & Space

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

Efficiency in Automated Processes

Pros

The automation of processes that are currently serviced manually in a work-space is priceless. Decisions allows multiple forms of inputs and data sources, allowing a group to collectively store different "pieces of the puzzle" into a centralized storefront. It allows for the management and direction of tasks that seamlessly integrate actions of another to the next step in the process. Customer Support is always helpful and more than willing to walk you through any issues you are having, plus provide feedback on efficiency measures.

Cons

The software has a definite learning curve in getting up and running. While the logic based software is mostly intuitive at the start, it quickly becomes a spiders web of trying to track inputs, outputs, and data formats. While not necessarily a fault of the software, it starts to drive debugging time up as selecting the right operations and data becomes tricky. The online tutorials and webinars are helpful, but don't seem to provide as much depth as one would like. The presentations do help in showcasing the abilities of Decisions, but they seem to only provide a sliver more of knowledge needed to perform the task in the tutorial at hand. Which leaves little room for re-construction work to try and mold the process to what your specific group needs are.