All Engage Process Reviews
1-25 of 38 Reviews
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Joyce A.
Verified reviewer
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Only tool you will ever need
The application is super user friendly. Knowing what data, documents and roles are used in the different processes (all processes in Engage) with just two clicks, is absolutely mind blowing. Also when you want to change a lay-out for example from value stream to swimlane... just 1 click. This application gives you a great overview of all your processes and saves so much time in comparison to other BPM software solutions. And even if you have been working in other applications before, you can just upload the processes and continue working on them in Engage. So no reason not to switch to Engage.
CONSI know there is een update coming where Engage will be added to MS Teams. That would be great. But that is just a nice to have.
Reasons for switching to Engage Process
Visio is not even worth the comparison. I have worked with Visio for years, but one glance at Engage and I was sold. Way more efficient and user friendly in every way.
Jim
Government Administration, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Simple, Intuitive, Powerful Software
Mapping the entire 'As Is' situation to use as a reference point for the entire organisation and highlighting current best practice and risk appetite allows for organisational consistency and thorough grounding before moving to the redesign phase. Engage enables us to deliver a 'Process Library' to aid training, audit, Change Management, & Quality in the organisation
PROSVery quick to learn and master so provides instant feedback on benefits to processes. Highlights savings routes and cost drivers that aren't obvious, enables you to see 'the wood for the trees' Allows quick experimentation to find the optimal processes
CONSSome concepts that Engage uses as a pre-requisite for building processes can be a little obscure so you can waste time early on understanding why it works the way it does. This is easily overcome with some training and explanation
Reason for choosing Engage Process
Better support and product roadmap Best in class product with a sensible licensing structure
Reasons for switching to Engage Process
More intuitive design and far quicker to use Much better to use in a workshop setting
Anne-Marleen
Government Relations, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2017
Review Engage Modeler
The modeler is an easy to use program. In my opinion it could have more functionalities / features in line with developments of technology. It's too much an oldfashioned type of program (microsoft '95)...
PROSIt's easy to use, very intuitive, if you're used to microsoft products.
CONSit's oldfashioned and too much related to an hierarchial organization (by sharing and publicating processes or giving permission to look of work with the processes).
Vendor Response
The look&feel of the product has recently been renewed completely. The pictures displayed reflect the latest version. We are curious to learn about wishes for new features and functions.
Replied April 2017
Andrew
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
A game changer for process improvement, modelling and mapping
I came across ENGAGE whilst working as a business analyst consultant and doing workshops in the traditional Post It, paper, Visio and Excel way. I found this software and tried the free trial. The guys at ENGAGE did a quick webinar and I was up and running in an hour and have not looked back since. The first process I mapped was my existing process improvement process using the software to show how much quicker and better it would be to use the software for my role. Quickly I was able to show that as well as providing better outcomes I was also able to deliver the same/better for around 25% less effort and around 40% quicker lead time. I showed this to my boss and immediately he agreed to purchase the software. The software enables me to map live in process workshops with the stakeholders saving massive amounts of time in write ups. The added bonus of mapping live in the workshops is the stakeholders are familiar with the process maps and feel a sense of immediate ownership as they were part of creating them. The user friendly icons make it very easy for non technical staff to understand the maps. In the software you never have to draw a line or move maps around it offers simple drag and drop, copy and paste functionality that makes it easy to add forgotten process steps. The software will move the map around as you add, move or insert steps. Viewing the process from different perspectives (swim lanes) is easy, you map once and with one click you can switch the view into a roles based swim lane. You can add additional attributes to your maps such as IT systems or locations which not only gives you more swim lane views but generates additional reports. The lean functionality within the software allows you to classify the value against process steps and add really rich data against each process step such as descriptions, inputs and outputs. You also add costs against each role, processing times and break times meaning instead of a process map you create a fully costed process model. The powerful analysis tools enable you to identify and improve your processes. Your 'To Be' models can be compared to your 'As Is' with a click showing benefits (across a multitude of statistical measures) and creating a business case. The tool offers a multitude of export options into things like Visio, Word and Excel. Add to this an interactive Brainstorm function with apps for smartphones and browser accessibility which again saves time for analysts.
PROS- Workshop friendly - Brainstorm App - Powerful analysis tools - View from different perspectives without remapping - User friendly icons - Easily compare As Is and To Be maps - Costs and times embedded in models - Time saving - Create easy business cases for change - Easy to use and intuitive - Depth of features and statistics for advanced users
CONSNothing
Maarten
Verified reviewer
Education Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
The value of this BPM platform is in shown in it's name: Engage!
Engage is not just a tool to describe processes. It is a platform in which you can engage every stakeholder and user of a process that leads towards a product or service. The richness of Engage is to multidisciplinary come together and define and lay out how value streams through your processes. It gives more insight in how one contributes in that. Next to that it provides a cloud based space where your users can look into their most actual processes. Furthermore: Engage is the locking pin that enables you to make a firm step-up in improving processes. At this moment I can imagine Engage is second to none, when it comes to a lightweight and yet complete and intuitive platform for discovering, publishing and maintaining processes. So it can be labeled as a "must have asset" in continuous improvement!
PROS- intuitive 'Microsoft alike' platform - easy to understand - appealing software - complete in it's simplicity to use - logical build up: model->publish->view - various methods to engage users and stakeholders - friendly people to deal with - and: the most responsive cloud supplier I have experienced so far in my career, when it comes to address questions and guidance
CONSI didn't find anything that I liked least.... Maybe SSO with Microsoft Azure might be a chance to further enhance the product. Maybe it already exists? And for the Dutch educational market the use of SURFconext for SSO would be very desirable or even necessary.
Kane
Verified reviewer
Civic & Social Organization, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Engage
Engage is extremely user friendly, intuitive and very easy to learn. However, behind the initial simplicity of the system is a powerful process mapping tool that allows you the freedom and functionality to create in depth process maps that can be the catalyst for delivering real change through efficiency improvements. Customer support is absolutely fantastic, with the wishlist / suggestion function allowing you to submit ideas that have a real chance of being implemented into future updates! Being able to use the software to map live during workshops is incredible and has increased my own productivity immensely.
CONSThe only real gripe I have at the moment is there is no built in spell-check function. Other than that there's nothing I dislike!
Sjoerd
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Engage Process modeler, a must to explore and improve your business!
We started 3 years ago to describe our processes in Engage Process Modeler. It is a great experience to discover together with a team how easy and helpfull this tool is. Now we have our whole quality management system including work instructions in Engage available for all our employees.
PROSEasy to use The feedback option is great
CONSIt need a better explorer when you use a lot of documents (available in the newest update)
Janice
E-Learning, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2017
Easy to learn and to use
We use the Engage Modeler Tool for mapping processes on Projects when the recording of the process cannot be completed. The initial issue is usually the configuration is incomplete or simply does not work, bringing the Project Team members together and using the Modeller accelerates the process. We create what-if type scenarios to get agreement from the Team so that configuration work can be completed and the step by step eLearning completed. We then embed the Engage workflow maps into the content to support the users understanding of the end to end process.
PROSEasy to use, quick to develop process maps/work flows. Creation of client specific icons make user understanding quicker and easier.
CONSCould do with more outputs.
Wim
Oil & Energy, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2017
Engage Process Modeler: Next generation process definition
I've applied the Engage Process Modeller at several clients, and I am surprised to see how this modeller really helps to let people understand and optimize their processes in inter active approach.
PROSI like the fact that Engage is much more than just a visualisation of a process. Due to a strong data dictionary in combination with well thougth 'rules', This forces the users to develop a real process definition in stead of a nice drawing.
CONSI've quite a lot of experience in defining processes. Therefor I'm able to use the Engae without a lot of support. However, less experienced users find it rather difficult.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
Easy to learn and use
We are currently mapping a license authorisation where we try to map every single step. Engage is easy to use, to map, and to change. I used the progam also in direct meetings. Gives a clear overview in steps and time.
PROSEasy to use - no stress with drawing lines. I like the pictures fot icons/steps. You can use your own symbols too. Easy to use in meetings!
CONSYou need to learn every new system. But the layer "Help" is easy to use and to find your information. No con's detected yet.
Reasons for switching to Engage Process
Better Visuals Automatic lines
Nicola
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Transformation at your finger tips
I have used this software with a large number of customers. I have been able to demonstrate how they can improve and transform their processes. Not only this, it enables staff engagement in the mapping of the current process and in the development of a proposed process.
PROSSimplicity, it's easy to use and to share with others. Using it in a workshop setting is brilliant, it allows the focus to be on what happens rather than keeping track of post-its and added notes. The ability to calculate costs and timings is impressive. Even using gut-feel estimates, the overall outcome is as close to the actual cost as you will get. Then there's the ability to produce report and provide online access to training material.
CONSI would love to be able to produce reports from a template to suit my customers, I can do it manually but it would be good to be able to set or select a template. It is on the wish list for Engage to implement in a future release.
Ruth
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Fabulous product - makes process mapping simple
an easy to use system for process mapping and a great way of capturing brainstorm information electronically
PROSWe all love the brainstorm part of modeler here at RBH and it is used a lot from team meetings to full scale Annual members meetings. This years response rate for questions was 100% improved when our customers could use the tablets to post their questions. The process modeller is so easy to use and has great visual impact. It makes calculations of lead and processing times easy which in turn enables us to save time analysing. Excellent customer service much better response from yourselves in a different country than we might get from a company that's based in the next town to us no problem with communication at all and any issues (which aren't many are quickly fixed).
Frederik
Government Administration, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Engage Process useful for many purposes
I am very enthusiastic with the Engage Process tool. The tool is useful for many purposes. We use the tool to: - calculate lead time - to analyze the impact of a certain intervention on the work processes of organizations working together - to provide insights in the document journey within a process - to analyze the impact of a new law on the work processes of organizations.
PROSThe most positive thing about the Engage Process tool is that it leads to more interaction between people, both during proces workshops and after. This interaction is more profound because the tool provides al lot of possibilities to capture information like input, output, lead time, waiting time, costs and al that is said during the proces workshop.
CONSWhen the process consists of a lot of activities and different branches, adding or deleting steps in the process can lead to some flaws like branches jumping to weird positions, lines that take a weird shape and the numbering of steps that do not make sense anymore.
Jomar
Human Resources, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Easy to use, fast deployment
Visualization and customization of processes. It's very easy to deploy the tool in the business. The tool supports multiple business goals like standardization of processes, operational manuals, process improvement, BPM and even in the sales process. Absolutely 10/10 customer service, a partner to reach our business goals.
CONSA bit light on the papertrail side. There is some basic info in who's done what at process level, but no reports supporting that.
Mark
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2017
Start using Engage to make things better and easier
We are very happy with Engage. We use it to create quick insight into our own processes and our customers. We organize workshops with projectteam. It is valuable to detect bottlenecks immediately and weaknesses and get started to make them better. The icons sets and the swimming lanes are ease of use and are highly appreciated. Any company that is in motion or has not changed for a long time needs a tool like Engage to help them. It doesn't matter if you work in a big or small organization. We also recommend the people from Engage, they are very helpfull and make a great product.
PROSEasy to use, helpfull, value for money
CONSnone
Dirk
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Very user friendly and a fast support!
Because its simplicity of describing a process it is easy to use. Also the possibilists to optimize and request feedback on existing processes is a nice feature to keep everything up-to-date. After following a workshop (definitely recommended, very educational, interactive and even fun) al users where very motivated to start working with Engage.
CONSThere are a lot of ways to find and asked for help but I would like to see a more useful (detailed) instruction manual to find an answer by myself. When you want to open an large process is can take several seconds to open the process. And because everything else is fast you start to think there is something wrong but you just have to wait.
Juan Carlos
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Optimise Business process in an easy way!
This software allows you to easy create diagrams, implement with the financial areas, operations areas and so on. The interface It is very easy to use and you can have support from backoffice anytime.
CONSMaintenance of a group of processes or activities is complicated. Spacially when your working with End to End processes.
Mark
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2017
Fantastic tool for documenting and analysing business processes
My business has been working with the Engage applications for a number of years now, supporting our support services to UK Financial Services firms. We have had great success with the tools and our clients are often so impressed they choose to sign up themselves. It is hard to imagine a software investment at this level, that could deliver so many business benefits. Businesses can learn how to streamline their operations and enhance their customer experience. A great product from great people.
PROSEasy to use Great analysis Highly Visual
CONSMore reports would make it even better!
Frank
Professional Training & Coaching, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Engage Process Modeller is a very powerful Learning tool!
Engage is a really easy to use tool to quickly model and capture all processes in the business. Once the processes are captured and published we especially use Engage to train employees to read, understand and learn these business processes and embed them (online) as reference documentation!
PROSease of use and quick process modelling
CONSmodeller and publisher are seperate
William
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Review of Engage Process Modeler, rapid capture and evaluation tool
I am a Lean and Change Management Master Practitioner and have used Engage Modeler for many years in many organisations including Councils, Universities, the Home Office, the Ministry of Defence and certain well known brand name companies. In this work I have captured hundreds and hundreds of processes using Engage Modeler, usually within service improvement, transformation and change programmes. Engage Modeler has been and still is unique as there is no other process tool on the market where you can capture straight into the tool when using it in group workshops with front-line staff to capture AS IS processes and build TO BE processes. It has many features which I will not list out here but the rapid capture is fantastic and then to be able to evaluate the process using Activity Based Costing (ABC) within the tool provides an immediate outline business case for change. I have given 5 stars in every category of the review and this is really true, a wonderful product and great team at Engage. Well done guys!
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Superb tool to make processes clear
It is very good. It is easy to use and without knowledge you will find your way very quick.
PROSIt is very easy to make a process scheme. The options and possiblities to costumize the software is great.
CONSMaking a link for co- workers to give feedback demands several steps before you can finish.
Dirk
Banking, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Very easy to use software that supports your dialogue
The software is easy to use. More important is that is improves the dialogue with teams and really supports co-creation. Evenso the software has strong analytical possibilities both logical as mathematical.
PROSSupporting co creation/improvement
CONSMaintenance of a group of processes is sometimes complicated.
Jurrie
Government Administration, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Engage modeler.
Easy to use process modeling software that does what's promissed. The Customer Support. or Helpdesk is well organized en very friendly. Furthermore the comany provides free demo's to introduce (new) users to (new) functionality.
PROSeasy to use
CONSno suitable for (professional) IT-Architecture
J H
Government Administration, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2020
Interactively make your processes leaner with Engage
The ease of designing different procesflows. Also end users can easily understand the processes.
CONSSome features are a bit hidden, but these are mostly for deeper analysis. Thus less interesting for the average user, more ofr the business analyst.
Evelien
Logistics and Supply Chain, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Great visualization
We mostly use Engage when modeling processes within organizations to help people to see the way they work, further then their own workspace and discover possible proces-improvements. Great tool to do that, great visualization of 'order to invoice' processes for example. After that the organization sometimes adopts the tool. We know the proces visualization (step by step) is just a small part of the functionality, which is much broader en still being developed, for us as business consultants, this is however still the most important and valuable part.
PROSVisualization of processes, understandable icons, easy to use and easy to change the processes in a workshop (flexible drawing).