--- title: "Digital Integrated Management System Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Digital Integrated Management System. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Digital Integrated Management System is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/enterprise-process-center-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Revenue Cycle Management Software](https://www.softwareadvice.com/medical/revenue-cycle-management-comparison/) / [Digital Integrated Management System](https://www.softwareadvice.com/low-code-development/enterprise-process-center-profile/) / Digital Integrated Management System Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/low-code-development/enterprise-process-center-profile/) Reviews # Digital Integrated Management System User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 24 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 21 reviews (88%) - 4 stars: 2 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Furthermore, the file-sharing protocols provide a secure environment for handling sensitive data without sacrificing the ease of use required for rapid team adoption. ## Digital Integrated Management System customer reviews Showing reviews 1-24 of 24 (page 1). ### "Streamlined Efficiency with Minor Hiccups" - Overall rating: 5/5 - Reviewer: Gagandeep S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Experience My overall experience has been highly positive. The system has streamlined our operations, enhanced communication across departments, and allowed better data-driven decision-making, despite minor technical hiccups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: The Digital Integrated Management System offers an intuitive interface and seamless integration between modules, making task management and data tracking very efficient. The real-time reporting and collaborative features significantly improve team #### Cons Cons: Some advanced features require a steep learning curve, and occasional system lags can interrupt workflow during peak hours. --- ### Great product for implementing BPM, with capabilities that go beyond the traditional BPM platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered While it was still early days, Interfacing's Digital Business Transformation Suite platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes. The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures. #### Cons There is nothing that I dislike. But there is a need to understand the capabilities you have at your disposal before launching off on a path you may find later is not optimal. #### Reasons for choosing Digital Integrated Management System We narrowed down the choice from 6 to 2, which were Interfacing's Digital Business Transformation Suite and Signavio. While the pricing was relatively close, Interfacing was cheaper and we found them easier to engage and work with during the selection process. We also found the platform offered a broader range of capabilities and was more configurable and customisable than Signavio. --- ### Doesn't work as advertised and sold - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered So far we haven't realized any ROI with this solution. we thought it would help us streamline process improvement, but in reality it doesn't. It's simply designed for documentation and all other collaborative and management features are, in reality, useless. The PM working on our project didn't understand our needs, talks and works hard well but without any essence nor solving anything. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Web based solution Can generate a document based on data Multi lingual data of same process #### Cons Not easy to use and unattractive UI Most of the features are incomplete or don't work Too many bugs Weak support Not a true SaaS Deployment --- ### Collaborative Team and Career Growth - Overall rating: 5/5 - Reviewer: mittal b. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used monthly for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciated the support from team members and the emphasis on continuous improvement. While some processes and communication could be more streamlined, the experience helped me grow professionally and develop valuable technical and interpersonal skills. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros supportive team environment and exposure to real-world projects. Exposure to diverse projects and practical experience in current technologies #### Cons Communication and process documentation could be more consistent Workload and priorities could fluctuate, requiring flexibility --- ### Unlocking the Potential of Digital Business Transformation with the Digital Business Transformation - Overall rating: 4/5 - Reviewer: Angelo D. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I'm incredibly pleased with the Digital Business Transformation Suite. After the initial setup, the software has been incredibly easy to use and has allowed me to quickly and easily develop an effective digital strategy for my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Digital Business Transformation Suite provides incredible flexibility and scalability, making it perfect for businesses of all sizes. With its advanced features, I was able to develop a digital strategy that was tailored to my business's unique needs. #### Cons Although the Digital Business Transformation Suite has been incredibly useful in helping my business transition to a digital environment, the cost of the software can be prohibitive for some businesses. #### Reasons for switching to Digital Integrated Management System The Digital Business Transformation Suite offers superior features compared to its alternatives, such as a comprehensive suite of tools for digital transformation and an intuitive user-interface. This makes it easy for businesses to transition to a digital environment without breaking the bank. --- ### Powerful Integration with a Noteworthy Learning Curve - Overall rating: 5/5 - Reviewer: Bruno D. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The primary drawback is the notification noise generated by the tracking and project management modules. Out of the box, the system defaults to high-frequency alerts for almost every action, which can lead to 'alert fatigue' and cause critical updates to get lost in the shuffle. It requires a fair amount of manual fine-tuning to filter these down to a manageable level. Additionally, while the system is powerful, the initial setup and learning curve for the document management hierarchy can be steep for team members who aren't as tech-savvy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impressive aspect of this Digital Integrated Management System is its ability to bridge the gap between document management and active project tracking. The automated workflows reduce manual data entry, which significantly improves the Value for Money by freeing up technical staff for higher-level tasks. Furthermore, the file-sharing protocols provide a secure environment for handling sensitive data without sacrificing the ease of use required for rapid team adoption. Also it handles offline synchronization or API integrations. #### Cons Areas for improvement: What I liked least was the initial configuration complexity. While the system is highly capable, the Ease of Use takes a hit during the setup phase; it requires a significant time investment to properly map out the Document Management hierarchy. Additionally, the Tracking notifications can be quite noisy out of the box, requiring manual fine-tuning to prevent 'alert fatigue' among the team. Finally, while the API integrations are robust, they could benefit from more detailed documentation for non-standard use cases. --- ### Excellent Process Management Solution - Overall rating: 5/5 - Reviewer: Merita H. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered We were able to migrate from a functional based document system to a process based integrated information system by implementing EPC. EPC met all of our identified business needs and Interfacing were integral from the design phase through to Go Live. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to integrate objects and information is very good and meets all requirements from a business users perspective whilst being compliant to standards. The search function is comprehensive and intuitive. The ongoing support we receive from Interfacing is always swift, thorough and helpful. Enterprise Process Centre (EPC) has functionality for things that we hadn't considered originally which is enabling us to reevaluate how to mature processes and related information across the company. #### Cons The need to use Modeler (on previous versions) to update information was time consuming and manual. However, this has been resolved in version 11 with the improved Web Edit functionality. --- ### Outstanding BPM features at affordable price - Overall rating: 5/5 - Reviewer: Alain B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We've been using it since more than 10 years...and it keeps getting better every year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease-of-use, powerful tool, comprehensive modules & features, simple navigation, multilingual support, KPI and dashboard integration, LEAN analysis, fast cloud application, in depth Risks & Controls, great collaboration features, easy learning. #### Cons The software is really user friendly, and more and more features are getting incorporated, such as the workflow capability. --- ### Promoting continuous process improvement in the organization. - Overall rating: 5/5 - Reviewer: Roehl F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The following answer is arranged based on significance: 1) Ease of use; 2) Completeness and comprehensiveness of the solution to support BPM practice in any organization or industry; 3) Very good maintenance support; 4) Competitively priced vis-a-vis other BPMS applications #### Cons 1) The latest version of the web view of the system needs improvement; the UI is a bit "bland" at this time. --- ### The best - Overall rating: 5/5 - Reviewer: Éloïse L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We saved so much time, everything is at the same place ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EPC is very easy to learn and use. The customer service is always here if we have questions. I recommend EPC for every business who wants to regroup everything in one and unique plattform. #### Cons I can't think of anything at the moment. --- ### Très content de vous recommander cette solution - Overall rating: 5/5 - Reviewer: Guillaume A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellente plateforme pour la gestion des processus intégrées. #### Cons Je dois dire que je ne vois pas beaucoup de limitations. J'ai apporté quelques suggestions d'améliorations, qui ont été pris en compte. --- ### EPC - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is an enabler for managing the life cycle of our busienss process.Busienss process life cycle has become quiet convenient with this software. #### Cons User navigation and Report Writing. --- ### Comprehensive software solution for enterprise management solutions - Overall rating: 4/5 - Reviewer: Rakib Hasan K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Good management tool. Have every possible option to work from remote locations due to the advanced software and internet calling with videos. I did finished my meeting and hope to see more progress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is the most suitable software for a growing business and the Return on investment is worthy. Not only the software aspect but also cyber security aspects are taken into consideration. #### Cons Always internet data is needed that the problem. No offline version. Need high-quality tutorial to learn this beautiful app. #### Reasons for switching to Digital Integrated Management System for getting good performance --- ### A game changer - Overall rating: 5/5 - Reviewer: Mirco T. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Interfacing's EPC suite has been a true game changer for our business. We had started off by implementing it as our global process management solution. After the business had realized the massive benefits of EPC's one-stop-shop efficiency, as compared to its existing mingle-mangle of tools, methods, and local legacy solutions, we are now transferring the quality management systems to EPC as well. Just recently, the new EPC-based QMS has supported an ISO9001 re-certification where everybody involved (auditors, quality managers, functional leaders, etc.) has been deeply impressed how this digital business transformation suite has improved the way how we run our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Technically very mature system, incredibly powerful, good scalability, excellent support. #### Cons If using it to its full extend, the suite is comprehensive and complex, hence requiring a significant training effort. --- ### Better understanding of organizations - Overall rating: 5/5 - Reviewer: Antoine C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I was fully satisfied to use the software during a long program for modernisation of institutional organization. The tool allows me to ask the right questions and make very easy all the deliverables to be produced after the analysis phase of the work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tool allows to capture and share all pertinent informations on the organizations in a very easy way. All the main objects can be documented with precision and sustainability within the tool thanks to the libraries. All the support you need is easily accessible in case of emergency or planified need. Very smart and demonstrative tool to improve the common understanding within the company or even with business partners. #### Cons We needed Java versions back in the days that were sometimes complicated to install in the right version on the computers. --- ### TOP - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered I take care of EDM, so I use it every day. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros These features, its visual, the support service #### Cons How to explain: the fact of having set up the project in 4 months without knowing how the software worked, I think we should have done it differently. #### Reasons for choosing Digital Integrated Management System he is one of our directors --- ### Digital Business Processes Enablement - Overall rating: 5/5 - Reviewer: Allan B. - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Realizing the optimal use of software assets in the enterprise for e-enabling all business functions has been the key focus using the Digital Business Transformation Suite. This has been an overwhelming success in achieving same. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive, easy to learn, modern and very flexible across the enterprise #### Cons N/A - Any and all challenges with the software since I have been using it have been well addressed with version releases and changes --- ### Best software for digital transformation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used other for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, user friendly for all types of employees throughout the company #### Cons No significant cons to mention at this time --- ### Intuitive and Simple navigation - Overall rating: 5/5 - Reviewer: Byron D. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, intuitive, friendly front-end, very simple to navigate in, the multilingual support is very accurate and on time, comprehensive modules and features. #### Cons The reporting tool is kind simple, with simple and plane reports, some of them could be improved. --- ### A worthy investment.. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It was pivotal in our drive to really implement an organizational tool to develop and monitor key business strategies for our service operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I believe this was not just a tactical investment for the company but also a strategic acquisition in our desire to create a high performance, agile business environment. #### Cons UI can still be improved. This affects usability and adaption. --- ### Great software, AMAZING support team! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Very intuitive front end. SaaS model is so much easier now than the on premise versions I've used in the past. #### Cons There is nothing I don't like about EPC. --- ### Amazing ! - Overall rating: 5/5 - Reviewer: Marie-Josee T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used other for free trial - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Ease to use ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros powerful tool, simple navigation, multilingual support #### Cons Nothing, It's realy simple. Every compagnie must have it. --- ### Excellent solution - Overall rating: 5/5 - Reviewer: Marco P. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Better business understanding across the organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So rich in functionalities and still so easy to use #### Cons Hard to say, it overcame our expectations --- ### My review - Overall rating: 5/5 - Reviewer: Katia D. - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Will help standardized the business process of a growing business. For to be processes. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros it follows the best practices its navigation is standardized all business information can be centralized in the software #### Cons To be optimal in the use of EPC, you need to set your business architecture prior to modeling and it takes time. It is not well understood in the majority of organizations. --- Digital Integrated Management System Reviews, Pros and Cons - 2026 Software Advice