--- title: "FlowCentric Processware Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FlowCentric Processware. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FlowCentric Processware is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/flowcentric-processware-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [FlowCentric Processware](https://www.softwareadvice.com/bpm/flowcentric-processware-profile/) / FlowCentric Processware Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bpm/flowcentric-processware-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bpm/flowcentric-processware-profile/alternatives/) # FlowCentric Processware User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 57 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 33 reviews (58%) - 4 stars: 20 reviews (35%) - 3 stars: 3 reviews (5%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its user-friendly interface allows for quick adoption and minimal training requirements and easy to navigate. - Great team easily integrated , works with out TOKN Mobility software , offers a secure robust process automation - We created a focused software solution for the Security Industry that is unique. ### Most mentioned cons - System requires a lot of customization and this is extremely costly. ## FlowCentric Processware customer reviews Showing reviews 1-25 of 57 (page 1). ### FlowCentric Processware - Overall rating: 4/5 - Reviewer: Yamna O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy process flow Dashboard gives a nice summary of pending tasks Easily can go back and find a completed task/process Cost efficient for us- most manual paper based process has been automated using FlowCentric #### Cons No proper debugging system to find errors Data Storage - has to be on a file server. Becomes problematic when running out of space --- ### I have used Flowcentric since 2011. The product radically changed the way we did business. - Overall rating: 5/5 - Reviewer: Sanjay S. - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The business achieved significant savings through Flowcentric. By locking in the DOA and business rules, it has significantly reduced the collusion with internal resources and suppliers. The transparency created through Flowcentric ensure that the bid process was free and fair. Flowcentric has also enabled the business to streamline its supply chain. Prior to Flowcentric, the supply chain department consisted of 65 team members. Within 2 years of implementing Flowcentric, the number of resources reduced to less than half that number. Prior to Flowcentric, there was no visibility of how contracts were run and managed. Flowcentric Contract Life Cycle Management has changed this. Flowcentric Contract Life Cycle Management has enabled significant savings, efficiency and compliance. The business has a rotation system and Flowcentric's vacation rules has enabled continuity without disruption. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick implementation, ease of use, value for money (fraction of what it will cost to change an ERP system), flexibility, efficient and effective. There's so much one can do with Flowcentric that requires alot of effort to do on an ERP system. Flowcentric integrates with any ERP system. Response times are quick and this adds to the user experience. Flowcentric can be used to automate almost every manual transaction. It's audit function is remarkable. Automated notifications and escalations ensures no slippage. The user interface is simple and effective. Very little training is required from inception. The vacation rules function is very useful for businesses with a rotation system. Flowcentric enables one to lock in business rules and the Delegation of Authority (DOA) to ensure compliance. Flowcentric enable the user to track pending tasks at any given point in time. #### Cons The pending tasks can be improved by grouping the tasks in process groups. Users currently have to filter through in order to get to the task that requires immediate action. #### Vendor response Thank you so much for your review Sanjay. We appreciate your feedback about filtering pending tasks. We will keep you in the loop regarding product updates to address this concern. Replied August 2017 --- ### Business Process Management System for a Information Technology company - Overall rating: 3/5 - Reviewer: Carina M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Productivity has increased as well as accountability. Business processes standardized across the business. Excellent client services resolving any issues within 16 hour time frame at this stage. Birds view of all processes thru QlikView and easy extraction of BI data for further use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Manual business process presented in easy to follow process flow activity screens. As an ISO 9001 certified company, the business procedures are now automated to ensure adherence to procedures. Enhanced productivity as all process are now visible thru the BI tool, QlikView, to ease procedure analysis for corrective action as well as continual enhancement of business processes. Collaboration (interfaces) to Azure DevOps and In-house Developed Process Management System. Extraction of Processware process detail to different file formats . #### Cons Coming from an environment where the system captured transactions and ability to query on these transaction screens for specific markers, Processware do not allow for this type of data mining. One can only view history data via the archiving functionality. One process at a time. But this can be sorted out with customized development. #### Reasons for switching to FlowCentric Processware In-house developed system was cumbersome to maintain and bases on outdated technology. Difficult to ensure ISO procedure adherence to as well as cumbersome to extract BI data for analysis. #### Vendor response Dear Carina, Thank you so much for sharing your experiences with the FlowCentric Processware platform. We hope that the platform will continue to meet or exceed your expectations! Replied September 2020 --- ### Flowcentric Processware - Overall rating: 4/5 - Reviewer: Trinette P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The software enables us to do away manual documents and to provide evidence that actions were performed. There is ease of access to information. You can log in from various sites to access the information. #### Cons System requires a lot of customization and this is extremely costly. The license costs are also expensive. #### Vendor response Thank you for taking the time to write a review Trinette! With FlowCentric Processware being a platform rather than an out-of-the-box solution, we take great pride in building custom solutions that deliver on the unique needs of our customers. Your customer success manager will contact you shortly to discuss the features and functionally that you require. Replied August 2022 --- ### Excellent Processware / Business Automation - Overall rating: 4/5 - Reviewer: Lyndsay C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use it for project file management, internal payment requisition, cash flows, reporting to dashboard software and drawing data from ALL our other software systems such as design, accounting and apps. Integration with G-Suite is also possible. We are continually developing processes which makes Flowcentric very scalable as we develop new avenues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This is a very good process flow and business automation software and will certainly assist in ensuring with compliance to internal processes, business rules and even legislative requirements. #### Cons It is not a plug an play system. There is a significant amount of customisation required. Implementation is expensive and if the BA does not understand your business intimately, do not waste your time. In our scenario implementation was problematic and expensive. However we employed a fulltime IT programmer, taught him our business and processes and we have developed an excellent system. . Thus have a full time employee doing development or have a big budget. Not sure if an app has been developed yet but the lack of this functionality does hamper our "on the road" employees. We use a third party app which integrates well #### Reasons for choosing FlowCentric Processware Apart from very large players in this environment, we were not aware of similar alternatives. #### Vendor response Dear Lyndsay, Thank you for taking the time to write a review on FlowCentric Processware. Replied August 2020 --- ### Needs more work - Overall rating: 2/5 - Reviewer: sifiso s. - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I develop on FlowCentric (FC) Processware, in short FC is a not the best but its getting there. it can do with additional components and web based features. Also i think if you pick one (Coding) language "C#" which is great for both executable and web based applications it will be better. Overall Quality: its not bad but has a long way to go. hopefully on the next few releases it will be improved. It hangs a lot and the process suit can do with a not so complicated way to install it. Ease of use: it is straight forward, but the hybrid language is not a great way to go. i think you guys should pick one language "C#" or anything else that will make it easy for developers to code on the system and not every activity coded on the system has to be a trail and error. Features: There are not enough components on the IDE. "Avar1" and empty string is an empty string. It would also be great if a load balancing feature was pre-installed on the suit. when organisations expand they should be able to balance the load across multiple servers. Customer Support: FC doesn't support us. FC didn't even send us the new 2016 version of process suit to use or test, and we where not even told of the new features on the new released version. Value for Money: Well, personally i think licences are a bit on the expensive side. I think an organisation with a well established developer (with time on their hands) can develop a similar tool which i think FC has its job cut out for and should always try to re-invent itself. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros note my previous comments #### Cons note my previous comments #### Vendor response Update ---------------- Hello Sifiso, Thank you for alerting us to your frustrations, we trust that your concerns have been addressed. If you would like to reach out to us with any additional feedback please feel free to contact us via https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com ---------------- Hello Sifiso, We're sorry to hear that you have had a negative experience with FlowCentric Processware. Thank you for your feedback, we will contact you to discuss your concerns. Replied August 2017 --- ### Backbone for all Eldir Products - Overall rating: 5/5 - Reviewer: Adriaan J H. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We created a focused software solution for the Security Industry that is unique. Processware is the key to our solution, and the experience was top class. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software forms the backbone of all Eldir products. The workflow and reports are crucial for Eldir to provide a professional service to our clients. Integration with other service providers to the Security Industry is easy and seamless. #### Cons None, Processware was the preferred product #### Vendor response Thank you so much for your glowing review Adriaan! The Eldir products really are a great example of technology giving power to fantastic concepts. Replied July 2022 --- ### Anything is Possible - Overall rating: 5/5 - Reviewer: Sean v. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the product. I use it everyday, and everyday we find new and exciting ways to make processes better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything...from its ease of use to the flexibility the software gives you in implementing processes. Simple processes are really simple and quick to implement while the software still gives you the ability to implement, and streamline, really complex processes making it easy to automate any business process throughout the organisation. #### Cons There is not much to say here...if I had to mention something it would be that the system is not available offline processing, however, it seems that has been addressed in the latest version and tasks can now be processed offline with the use of the API. #### Vendor response Dear Sean, Thank you so much for sharing your experience with FlowCentric Processware! We hope that you continue creating powerful solutions for many years to come. Replied September 2020 --- ### Integral part of our enterprise product - Overall rating: 5/5 - Reviewer: Andries H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FlowCentric Processware made it easy to build custom business processes which are actionable, traceable and auditable. This ensures end to end insight into the status of a process, where the current responsibility lies and what the reporting structure is. FlowCentric Processware is an integral part of our enterprise mining software platform. #### Cons Processes can be developed using the FlowCentric Process Suite application and it is a steep learning curve at the beginning to get to know the full suite #### Vendor response Dear Andries, Thank you so much for your review of FlowCentric Processware. We hope that our new self-paced online training and developer guide will help new users get to grips with the nuances of the platform much faster than before, so they can begin to build the custom business processes applications that their company needs to thrive! Replied September 2020 --- ### Deep value process automation for the Enterprise - Overall rating: 5/5 - Reviewer: Clinton S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far its been easy to implement and secure. Enterprise businesses require enterprise process automation and compliance . Few Enterprise software vendors provide such a deep level of process automation in their software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great team easily integrated , works with out TOKN Mobility software , offers a secure robust process automation #### Cons no very little , perhaps it could be more cloud enabled #### Vendor response Thank you very much for your review Clinton. We appreciate you taking the time. TOKN and FlowCentric Processware certainly are complimentary products. Replied July 2022 --- ### Flow Centric Process ware Review - Overall rating: 5/5 - Reviewer: Motlagoilwe G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have more experience in Flow Centric In all levels, from Purchace order creation to report level. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is real time in data processing and can intergrate well with other softwares in the market #### Cons The reports in the system which came with the software. #### Reasons for choosing FlowCentric Processware IT is real time in its processes #### Reasons for switching to FlowCentric Processware To improve our effeciency #### Vendor response Dear Motlagoilwe, Thank you very much for your review! We appreciate you taking the time to share your experience with others. Replied September 2020 --- ### MPDC Review - Overall rating: 5/5 - Reviewer: Abdul B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that the software is 100% customizable and integrates with .Net Assemblies and Web Services #### Cons VB Script and no version control of the source code #### Vendor response Hello Abdul, Thank you very much for your review of FlowCentric Processware! We hope that you will have an opportunity to work on FlowCentric Processware 2019 as the managed code engine offers more programming languages and debugging functionalities. Replied September 2020 --- ### Flow Centric - Customer Centric - Overall rating: 5/5 - Reviewer: Helen K. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Besides FLowCentric Technologies being on top of their game with a professional team with a passion for new technology advancements, they are focused on customer service. They are results driven, focusing on your pains and providing the correct solution to ensure optimum business performance. Proudly South African with Global Offices, the team are at your disposal offering the best support your business requires. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FlowCentric Technologies is a reliable industry leader when it comes to Business Process Management Software. It integrates most systems to create process flows tailor made to your business. Time reduction through automated processes is key to most business ensuring productivity and accountability #### Cons There are no Cons when using this software as the team deliver what you expect to ensure business business practice. #### Vendor response Thank you for your lovely review Helen! The team will be thrilled to hear that you are so happy with our platform and with the service you've received. We look forward to many more years of success together. Replied March 2019 --- ### FlowCentric - Overall rating: 5/5 - Reviewer: Johanna K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its user-friendly interface allows for quick adoption and minimal training requirements and easy to navigate. #### Cons While FlowCentric Processware offers a high degree of customizability, users with limited technical expertise may find it challenging to configure complex workflows or make extensive customizations without assistance from developers or consultants. #### Vendor response Thank you for your wonderful review, Johanna. We love to hear feedback from our customers and we're thrilled that you're finding FlowCentric Processware effective. Our upcoming version of FlowCentric Processware will include even more features to help improve efficiency and simplify tasks. Replied April 2024 --- ### FlowCentric - Overall rating: 5/5 - Reviewer: Martie v. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive experience. Excellent product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly for the developer but also the end user. #### Cons Better control of license between Light and Full user licenses. Currently we have to track it manually. Windows authentication for mobile interface not possible. #### Reasons for choosing FlowCentric Processware Value for money #### Vendor response Dear Martie, Thank you for sharing your experience with FlowCentric Processware. We appreciate your feedback! Our next version of FlowCentric Processware promises to simplify the licensing process. We trust that these modifications will make management much simpler. Replied September 2020 --- ### Outstanding Business Processes - Overall rating: 4/5 - Reviewer: Raymond D. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had to develop an application to create Inventory Requisitions where staff requested stock from the warehouse, which needed to be authorised by their managers before the warehouse manager could issue the stock. It took us a few days to put it all together and it was an immediate success with the staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of creating an electronic business process that works #### Cons Processing is a bit slow. Development changes by Flowcentric developers takes time because they are quite busy. #### Vendor response Thank you for your review Raymond, your feedback is much appreciated. Replied March 2017 --- ### FlowCentric Processware - Overall rating: 5/5 - Reviewer: Ntombizandile M. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used other for free trial - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The product is user friendly and it is very much easy to understand #### Cons there is nothing that I do not like about the system, everything is perfect. #### Vendor response Dear Ntombizandile, Thank you very much for your review. We hope that you become a long term user of FlowCentric Processware and build great things! Replied September 2020 --- ### FlowCentric Processware review - Overall rating: 4/5 - Reviewer: Jaco B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration to services through front end Flexibility of low code and code exists #### Cons There is now logical flow that can be setup without coding #### Vendor response Thank you very much for your review Jaco. Your feedback is appreciated. All the best from the FlowCentric Technologies Team! Replied September 2019 --- ### Overall Very Good - Overall rating: 5/5 - Reviewer: Parag B. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We are working with Flowcentric for various BPM opportunities and find it to be the best value for money s/w in this area. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use. Value for money #### Cons Maturity Modelling capabilities #### Vendor response Thank you for your review Parag, your feedback is much appreciated. Replied March 2017 --- ### FlowCentric Processware, your answer to powerful BPM Software Solutions. - Overall rating: 5/5 - Reviewer: Ian S. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered FlowCentric Processware is a great product and your answer to a powerful BPM Software Solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FlowCentric Processware enables analysts, solution architects and developers to prepare proof of concept designs quick and easy, prior to spending too much time on UI and functionality design and development which might not even meet the customers’ expectations and requirements. FlowCentric Processware provides a software solution framework, which eliminates the need to develop some of a software solution’s initial base functionality, which means that analysts, solution architects and developers can spend more time on solution functionality and user experience design and development. FlowCentric Processware enables developers to develop bespoke and reusable pieces of software in a Microsoft Visual Studio environment, which can be incorporated into the FlowCentric BPM solution. #### Cons There isn't really anything that I can specifically say I dislike. The Processware engine provides customizable functionality on a data access layer, back-end code layer, integration layer and on the user experience layer. I think what I would like to see is a more user level personalization experience. #### Vendor response Thank you for your thoughtful review, Ian! We’re very pleased to hear that you find FlowCentric Processware valuable for rapid proof-of-concept development and solution design. Our goal is to provide a robust framework that enables analysts, solution architects, and developers to focus on creating powerful business solutions rather than starting from scratch. We appreciate your feedback on user-level personalisation. Our upcoming release is packed with functionality and features for users. Replied March 2025 --- ### All round it's been a good experience. - Overall rating: 3/5 - Reviewer: Etienne v. - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Single point of entry for all users, for all processes, irrespective of the end system being affected. Reduction of ERP and 3rd party licensing costs. Despite facing a lot of challenges in rolling out to different instances across Africa, we still managed to do it cheaper than our peers in other Zones. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The flexibility to convert just about any business process into the software. Integration into 3rd party software is easy and straight forward. Personalized relationship provided to us has been incredibly valuable. #### Cons No managed code. This is a big problem for us. Testing our releases has been manual, very time consuming and as a result of this, expensive. GUI and workflow are one and the same. Changing the workflow, which happens quite often, can be cumbersome and tedious to implement "quickly". Because of the sheer size of our operations, rolling out changes (big or small) has been slow at best. Software is absolutely perfect for a small to medium sized business. In our environment though, as a massive enterprise, the software has posed a number of problems. This specifically relates to the way in which we chose to use and implement it. The complexity of some of our processes challenged the software but by far the biggest problem has been the ability to handle large amounts of data on screen. Another example of this is, we have a couple thousand role groups (because of how we needed to manage SOD and this has caused the Process Suite to fail. We needed to build a front end screen to manage this as the process suite does not handle the volume well. #### Vendor response Hello Etienne. Thank you for your review and your valuable insights, we really appreciate it. Replied August 2017 --- ### We used to have lots of errors and users were resisting to use it but now we are less errors - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It transformed the way we do our work and we understand our processes better now. New users adopt it easily and anyone can use it with ease. Information is easily available, there is transparency in our activities and people can account for late delivery of tasks. People can work from multiple locations hence we saved a lot of time and money on travelling. RouteTo users keep the work going in the absence of primary users. We can track performance based on date & time the activity moves from one approver to another and therefore identify bottlenecks. It bridged the barriers across departments, as well as up and down the organogram hence efficiency. Therefore, we are able to achieve targets that were never met from the beginning of the project. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros You can configure almost any process with ease, and it is very easy to use. It keeps track of your activity history and if you like, you can keep certain fields visible to all or certain subsequent activities. You can also show certain users what they need to see only. #### Cons The flow is rigid in the sense that you cannot assign an activity to someone else, the process follows the predefined steps only. It would be helpful to send the process to any other user (who may not be part of the approvers in the workflow) to comment and return it to you. #### Vendor response Thank you very much for your review, we appreciate your feedback. Regarding routing process steps to additional users: The Processware BPM software can facilitate securely routing tasks to dynamically assigned individuals or groups, the functionality simply needs to be added to the scope of your existing system. If you have any questions regarding this functionality please contact us on talk2us@flowcentric.com, we¿d love to hear from you. Replied November 2017 --- ### Flowcentric PW - Overall rating: 3/5 - Reviewer: Lebeko L. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company compensation system is now more effective as a result #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Process automation, the intergration with our financial system is fine although there's room for improvement #### Cons There is no intergrated dashboard reporting #### Reasons for choosing FlowCentric Processware It met our business needs at a lower cost than other products #### Vendor response Thank you for your review Lebeko. We appreciate you making the time. We'd love to find out how we can assist you with the potential improvements you referred to. Replied July 2022 --- ### Transformation of business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a regulator, which is membership based, it was possible to keep track of all steps regarding a specific member. The whole organisation therefore work from one database which also link to the financial system. All financial transaction s regarding the members are getting information from the same database, that ensure accuracy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After it was successfully implemented, it could be change for any business process change. All new business process could be added and integrated. It is an South Africa product and assistance is always available. #### Cons The implementation is expensive. The maintenance is possible but expensive. #### Vendor response Thank you for your review, we appreciate your feedback. All the best from the team at FlowCentric Technologies. Replied February 2019 --- ### Flowcentric the best workflow in supply chain - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the ERP did not have robust workflows so things like ordering process was a huge challenge it was difficult to implement supply chain controls with the ERP #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The robustness of its workflows, easy intergration with almost all DBMS platforms #### Cons for me the system is perfect cant find any issues for now. may be you just need to increase your footprint in africa have realised not many organization arround africa knows it. #### Vendor response Thank you for your review, we're delighted to know that you enjoy using the FlowCentric Processware platform. Best wishes, The FlowCentric Technologies Team Replied February 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/bpm/flowcentric-processware-profile/reviews/?page=2) --- FlowCentric Processware Reviews, Pros and Cons - 2026 Software Advice