It's been great, hassle free and the customer experience side of things has been so helpful as we always have [sensitive content hidden] there when we need her!

I love how easy it is to use, and it was very easy to bring across all our task management from our previous provider to Method grid. It's also been so great to feedback to the Method Grid team as they act on feedback right away! We've been able to bring everything across from our last system and more, including CRM, Onboarding/offboarding clients/staff and more that we hadn't imagined we needed!

A few features like adding multiple people to tasks/elements/grids can be difficult as previously the way we used it, this was a great option and helped with taking ownership but I know that its something thats in the works for Method Grid.

I am a visual learner and I like the way topics can be set up in Method Grid. It was also nice that there is a free version, because I am a small company and need to keep costs down.

Method Grid is the best software I have found to visualize and document systems/procedures. It is intuitive to use to get you started quickly, but is chock full of features if you want to get detailed for project management. They also seem to be adding features regularly. You can customize Method Grid with your business logo and color scheme.

I had difficulty figuring out how to collaborate with team members and found out I have to have the paid version to do this. After I contacted their customer service for help, the issue was resolved promptly.

It is visually quite an easy program to learn and use

It did seem complex at first but after a few goes was easy to master

Now that everyone has got used to changing to MethodGrid I'd say client management/organisation has improved.

The task management, allocating specific individuals to tasks and showing deadlines has been an effective way for client leads to keep track of all their projects and individuals they are managing. Its also a useful tool to use when having client team catch ups as everyone can see what is complete and what is still outstanding.

Some would like to be able to allocate two people to elements/tasks as occasionally more than one person is responsible. When setting up yearly grids the team felt that it would be handy if people allocations were included in duplications saving them to allocate everyone at every stage.

I primarily use Method Grid for onboarding which makes the process streamlined and consistent, and also easy to update when things change in the company / training. They have been consistently communicative when setting up the system and proactive in requesting feedback on how to make the product better and more suited to particular needs.

The communication between myself and the company is 10/10, quick responses and always happy to hear new ideas on how they can better the product. Easy to set up, navigate and update and also aesthetically pleasing!

There isn't anything I dislike about the software