I am able to determine processes that cost the business and our staff members unnecessary time, and use the analysis to scope process and system improvements.

I love that you can apply salaries to roles, apply frequency and cycle time attributes to a process map, to then generate the cost analysis for each task in a process. This helps me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.

Is it a web-based software so there are occasions where if you have been working on Prime for a while, there are some lag/save issues.

Well done team for your expertise and hard work! :)

We started using PrimeBPM as our main process mapping tool a year ago and we have mapped over 200 internal processes so far. We're seeing the value of having these processes in PrimeBPM as it's very user friendly and PrimeBPM staff are always available to give us a hand and help with additional information, bug fixing or even improving some features to fit our needs as an organisation.

Not being able to color code tasks in Designer module, it would help us enormously especially while presenting a process map or doing a handover.

There has been regular contact with the organisation, and we have seen improvements in formatting of reports and glitches within the system. As a mapping program used daily it is pleasant to use. Confidence in the product is not there yet as the full service product it is advertised to be.

The main purpose of the software is to map processes using BPMN so as to support clarity in process development and gap analysis. Added on to this are the value assessment calculations that are used for more robust calculations based on time and cost for individual tasks. The program is good and improving with these main tasks.

In this day and age the user compares functionality of a graphic program to other readily available software such as Microsoft and Adobe offerings, and expects to be able to do all of the same things with objects that are done in those programs. e.g. cut and paste between windows with ease, group objects etc. PRIME is clunky in comparison as a graphic program. If it weren't for the analysis functions, then it would rate poorly as a purely map building software that allows objects to be linked and text to be entered. Deployment of PRIME as a key resource for staff in our organisation was curtailed by a simple problem - the export of the tasks in the Standard Operating Procedure is not in the same order as the process, rather in the order the tasks are entered in by the person who creates the map. So the SOP export is essentially useless. The PRIME team have not been able to solve this issue, although it has been raised for months. This has been a major set back for our organisation and Team. Calculations within the analyzer functions are not well explained by the developers, and yet we need to have confidence to present this data to our organisation. Since this is the only feature that sets PRIME apart from a simple graphic design program, then I would have expected a much better engagement on this feature with the professional end user . I have had to run manual calculations and tests to figure out how the analyser functions work and the background assumptions.

Customer Service and training has been brilliant. The portal is user friendly and the process is streamlined.

Having BPMN will be useful in maintaining consistency across the organisation; this has previously been an issue so I am happy to have a solution through PRIME.

Havent encountered any issues that that would impact the desired function so far.

Customer experience is front of mind and service levels exceed expectations. There is a strong culture of helping customers to succeed, and regular releases with new functionality based on customer feedback.

Easy to use tools, speed and reliability mean that I can map processes in workshops with subject matter experts (SMEs). This reduces the time it takes to finalise process maps and return to SME for confirmation. The lasso and space tools make it simple to move items and add space for extra tasks, and no more wasting time on formatting and trying to fit processes on one page.

Draft processes cannot be shared or viewed by users for collaborating - this is only possible by publishing the process through the approval cycle.

Prime have strong customer service and have very knowledgeable staff who support us at anytime needed. We have gained a lot of value very quickly form this tool by either proving or disproving what was believed to be the process and the effort associated.

This product is much more than process mapping, it allows you to link activities to systems, roles and teams making it a valuable knowledge base for projects and business planning. Managing change in the organisation is made much easier by having a central repository to capture and analyse processes for value, cost and effort.

There is great value in the tools Prime BPM offers, but in order to gain the most value there needs to be consistency in mapping and data capture, while also ensuring governance. In order to get the most out of the product detailed information needs to be captured.

We are mapping processes to support our IT support function at this early stage of our implementation. Next steps will include extending processes to our internal customers, so they can be used for business improvement and automation

Prime BPM is an easy to use software application that does the job it has been designed for very well. The application has clever functions that support our business in mapping and analyzing our core processes, with a view to link processes withing divisions and between. The application is clearly developed from a user and business perspective. I have found the Prime BPM training and coaching to be high value and the team is always available for further support and advice. The company is very open to discussing new features and they have a strong focus on continuous improvement

Copying or moving processes to another library is not as yet easy, although I understand that a next version will support this activity. Given the ease of building processes, this is not a major problem

My overall experience with Prime is very good.

Easy to use, comprehensive navigation, "sterile" look. intuitive. really love the online support and consideration of suggested ideas to improve. the support team analyses the suggestions and implement them for even better experience of the tool. if rejected, a reasonable explanation why the suggestion is not implemented is provided.

i am still using it, thus cannot name anything that i particularly do not like about it. if i am still using it means i like it :)

I like that Prime is quite easy to navigate and the reports are useful. Training was well documented.

The set up has potential to be very time consuming without people that are adept at it assisting newer users or those not immersed in it all the time.

Different modules and their features. Easy to understand, easy to design and easy to connect. I like the fact to create procedures, workflows and connect processes with each other as it makes the walk-through and knowledge sharing simple.

The procedure publisher could be better.

Process 'non value add' visibility driving cost savings Integration assistance, mapping processes at both end of an integration provides a great insight as to gaps and differences between the organisations Transparency of processes and costs Support for business cases to drive improvements Ownership and accountability of processes. No knowledge is lost when key employees leave the business.

Takes process mapping and value saving to another level. No longer just mapping processes in Visio (2D), this tool provides; - The ability to identify non value add areas (great feature), - Submit changes via workflow for approvals, and - Make live updates and focus on areas of improvement. It also enables the organisation to meaningfully cost each of the processes mapped (bringing in team member salaries and time spent etc) which informs prioritisation of those processes where larger savings can be derived. Outcomes have been successfully used to support business case assumptions (cost/benefits). Great value license arrangement. Excellent and responsive support team, able to be onsite when convenient for the organisation.

Must have an organisational owner to drive full value from the tool. However, on the positive, it more than compensates (in multiples) for the effort invested.

The BPM Foundations and Process Mapping Course and the Process Analysis and Improvement Course are an excellent way to learn the method of process mapping and gaining access to a process mapping tool. The team were wonderful in orienting me to the system and provided me with tips and tricks along the way. They also helped me with any questions I had in preparing a business case for the system.

The team were wonderful to work with. No complaints.

PRIME is based upon fact-based information to make real-life decisions in a safe environment. The analyser module gives me the ability to be agile and make informed decisions without the risk of implementing prematurely, which is useful when showing businesses what they could be doing better and why. The collaboration module allows us to engage the people that need to be engaged, this is key because once employees are on board with change it is easier to execute and follow through until improvement. Collaboration on business process improvement can help businesses break down silos and align organisational and functional goals. Using best-practice lean sigma methodology, PRIME synthesises and analyses processes easily to facilitate improvement across all businesses

Theres not much I dont like about this software if it helps create collaboration , continuous improvement , and ability to make businesses agile it wins the only caveat I have to this is client buyin and adoption to the softwear, like everything you get out of it what you put in.

Prime BPM has been a valuable tool to map processes within the organisation. It is easy to use, intuitive as long as user understands what a process is and the support from the provider has been very very good.

Prime BPM is easy to use and implement.

Some little quirks - sometimes response time is a little slow

I order most to all of my business items through Prime.

I like the inexpensive cost and the various aspects it offers me. Most of my business items are bought through this.

I am extremely satisfied with the software and would not change anything. I have used it for years and am quite satisfied

I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done, and I love that about them. They are not a buy and forget you kind of company - the check-ins and ability to question for support is a definite win and what makes PRIME an excellent supplier.

An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point.

The administration of users is more finicky than the rest of the software, having to add each module or framework to each individual user rather than to entire groups is difficult.

Overall - we've found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality like some competing products, so it can be understood and navigated easily.

This software is so much more than a process mapping tool. Not only does it take the pain and frustration out of mapping processes, but it facilitates fast and effective analysis of improvement suggestions by rapidly assessing efficiencies, value-adds, and cost savings.

Sometimes we've found it difficult extracting the data entered into outputs that can be reviewed by non-licensees.

WE ARE TRYING TO GUAGE THE EFFICIENCY OF OUR OWN AND OUR CLIENTS PROCESS. PRIME HAS HELPED NOT ONLY IN MAPPING THE PROCESS IN A STRUCTURED MANNER BUT THE ANALYZER FEATURE HAS REALLY HELPED IN GETTING AN OVERALL UNDERSTANDING AND PERFORMANCE OF THE PROCESS.

REALLY LIKED THE ANALYZER FEATURE WHICH HAS FUNCTIONALITIES LIKE VALUE, TIME, AND COST. THESE FEATURES REALLY HELP TO ANALYZE THE ACTUAL PERFORMANCE OF THE PROCESS

LAGS AT TIME TOGGLING BETWEEN PROCESSES IS NOT CONVENIENT THE CHECK-IN AND CHECK OUT FEATURE IS VERY VERY CONFUSING THERE SHOULD BE AN OPTION TO DOWNLOAD THE ENTIRE PROCESS MAP WITH EITHER VALUE/TIME/COST ANALYSER. THIS IS THE BIGGEST DRAWBACK OF THE PRODUCT.

Love the end to end business process improvement structure and that it is easy to use. Mapping processes is easy but the wow factor sits in the analysis engine. I was able to quickly calculate the time and cost of my processes. It's also easy to track the items we need to do to bring the changes in the organization as it has a mini project management module in the improvement section of the tool. Also, I can easily share my processes with my colleagues via the tool.

Pretty hard to beat. A comprehensive tool so a little bit of time is needed to get your head around it. Once understood though, it's powerful and impressive.

Overall experience was really good for a short term. But it really depends how the organisation use/learn the tool fully and explore the functions correctly. Otherwise it can be very messy.

Mapping tool is pretty clear and straight forward, saved a lot of times for people who doesn't like to read too much wording in a normal process manual. Very easy to use mapping the process. You can attach process notes and detailed procedure really helped with understanding requirements of each steps/tasks.

Too advanced for large volume based company. Good cost saving tool for some company that can use this tool ultimately.

1. The ease of mapping and how quick it was to build a process. 2. The search functionality 3. SOP/BPR Reports it can generate 4. Approval process 5. Analyser functionality

1. The system doesn't warn you when it is about to 'time out' for inactivity. Have lost quite a bit of work due to this. 2. Role Repository, System Repository and Risk Repository exports don't let you know which processes are attached to each role/system/risk listed. 3. There were quite a few teething issues when we first started using the product and had multiple errors come up which affected our mapping.

This Prime BPM tool has now become a core element of our consulting practice and we have used it to develop a process library for many of the industry verticals, which helps us get a head start in our consulting engagements. Once the customer sees the value of the tool, it is much easier for them to want to own it for themselves

Its easy to use and it brings together all the elements of BPM in a very effective way.

We would like to be able to copy and paste the process maps and the costs of the process into a power point pack, which we currently find hard to do without some manual work arounds

The software is easy for anyone to pick up and use. Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.

There are always going to be things that you prefer this way or that way, Prime have been very quick to identify how they can improve on any issues we may have been having to make the software more user friendly. There hasn't been anything I particularly don't like about the software.

The software is largely intuitive - it's more or less point and click for most of the mapping and the icons are self explanatory. It's easy and fun to use.

There are some little buggy things, for example, arrows that don't quite line up where you make a spacing change, cutting/copying doesn't result in point and paste, saving takes you to a particular view. These are being fixed, though.

We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape.

The integration of all process improvement features into a single integrated tool.

Language and terms in Prime BPM need to be understood and adapted to but once that is done, all systems go.