--- title: "SimpleWorks Software Reviews, Demo & Pricing - 2026" description: "Review of SimpleWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bpm/simplecrm-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / SimpleWorks Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SimpleWorks Review From $30-$70/year 4 plans Wondering if SimpleWorks is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview SimpleWorks 4.5 [(15)](https://www.softwareadvice.com/email-marketing/simplecrm-profile/#reviews) Pricing Starting at $30.00 per user per year ### About SimpleWorks SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore and development centers in Nagpur and Hyderabad, Simpleworks ensures high scalability and adheres to ISO 27001:2013 standards, providing a reliable and secure platform. Our expertise extends beyond the Asia Pacific region, allowing businesses in the Middle East and North Africa to leverage SimpleCRM's robust features and capabilities to streamline customer relationship management and drive business growth. With our comprehensive solution, businesses in these regions can enhance customer experiences, optimize processes, and achieve their CRM objectives with confidence. The solution offers a diverse portfolio of products tailored to meet various business requirements. It includes an Omnichannel Support Centre System, Omnichannel Lead Management System, Marketing Automation, Sales Mobile App, Smart AI Chatbot, Digital Account Opening Solution (Mobile App & Bot), and AI-Based Predictive Analytics. This comprehensive range of products empowers businesses to stre... amline customer support, optimize lead management, automate marketing processes, enhance sales activities, and harness the power of AI for intelligent decision-making. Backed by a team of approximately 100 dedicated professionals with vast experience in over 400 CRM projects, SimpleCRM provides robust product support. The company has a global presence with sales and support offices and partners worldwide, ensuring exceptional service and assistance. With a track record of successful delivery and expertise gained from over 350 software projects, Simpleworks serves a notable customer base that includes prominent insurance and banking organizations across Asia. Whether catering to large enterprises with CRM users ranging from 500 to 5,000+ or SMBs with CRM users ranging from 5 to 500, SimpleCRM caters to the diverse needs of businesses in the Middle East, North Africa, South Asia, and Southeast Asia regions. Offering impressive product capabilities, reliable support, and extensive industry experience, SimpleCRM from Simpleworks emerges as the ideal CRM solution for businesses seeking to optimize customer management, drive growth, and stay ahead in a competitive market. Wondering if SimpleWorks is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## SimpleWorks User Interface ## Popular SimpleWorks Alternatives Main Product SimpleWorks 4.5 [(15)](https://www.softwareadvice.com/email-marketing/simplecrm-profile/#reviews) Ratings Breakdown - 4.07Ease of use - 4.29Value for money - 4.50Customer support - 4.40Functionality Pricing Starting at $30.00 per year Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Spotler CRM](https://www.softwareadvice.com/crm/really-simple-systems-profile/) 4.5 [(453)](https://www.softwareadvice.com/crm/really-simple-systems-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.54Value for money - 4.59Customer support - 4.21Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) 4.7 [(150)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.64Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(525)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.11Functionality Pricing Available upon request Get Price ## SimpleWorks Pricing and Plans Starting price: $30.00 per year Free Trial Free Version Basic $30.00 per user, per year No plan information available Sales Edition $30.00 per user, per year No plan information available Professional Edition $50.00 No plan information available Enterprise Edition $70.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SimpleWorks Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of SimpleWorks A/B Testing Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Tracking Alerts/Escalation Alerts/Notifications API Appointment Scheduling Approval Process Control Archiving & Retention Assignment Management Audit Management Audit Trail Automated Responses Automated Scheduling Autoresponders Behavior Analytics Business Process Automation Business Process Control Calendar/Reminder System Calendar Sync Call Logging Campaign Analytics Campaign Management Campaign Planning Campaign Scheduling Campaign Segmentation Canned Responses Case Management Channel Management Chat/Messaging Churn Management Click Tracking Client Management Collaboration Tools Commenting/Notes Commission Management Communication Management Compliance Management Configurable Workflow Contact Database Contact Management Content Creation Content Management Conversion Tracking Corrective and Preventive Actions (CAPA) CRM CRM Integration Customer Complaint Tracking Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable CTAs Customizable Dashboard Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Customization Dashboard Dashboard Creation Data Analysis Tools Data Connectors Data Import/Export Data Synchronization Data Visualization Document Management Document Storage Drag & Drop Drip Campaigns Dynamic Content Email Campaign Management Email Distribution Email Marketing Email Reminders Email Templates Email Tracking Engagement Tracking Event Marketing Event Triggered Actions Feedback Management File Sharing Forecasting For Financial Institutions For Insurance Industry Forms Automation Forms Management For Sales Teams/Organizations GDPR Compliance Goal Setting/Tracking Graphical Workflow Editor Image Library Insurance Management Interaction Tracking Internal Chat Integration Issue Management Issue Tracking Kanban Board Knowledge Base Management Knowledge Management Landing Pages/Web Forms Lead Capture Leaderboards Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring List Management Live Chat Marketing Automation Marketing Reports Mass Texting Message Personalization Mobile Access Mobile App Mobile Optimization Mobile Survey Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Channel Management Multi-Channel Marketing Multi-Language Multiple Data Sources Multiple User Accounts Natural Language Processing Negative Feedback Management No-Code NPS Survey Structure Opportunity Management Performance Management Performance Metrics Personalization Pipeline Management Predictive Analytics Preview Functionality Prioritization Process Change Tracking Process Modeling & Designing Product Catalog Progress Tracking Prospecting Tools Quality Assurance Question Branching Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Referral Tracking Relationship Tracking Reminders Reporting & Statistics Response Management Revenue Management ROI Tracking Role-Based Permissions Routing Rules-Based Workflow Sales Activity Management Sales Forecasting Sales Reports Sales Trend Analysis Scheduled/Automated Reports Scheduled Messaging Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Shared Inboxes Single Sign On SMS Messaging Social Media Integration Social Media Monitoring SSL Security Strategic Planning Support Audio/Images/Video Support Ticket Management Support Ticket Tracking Survey Builder Survey/Poll Management Surveys & Feedback ## SimpleWorks Integrations PayPal Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Viber Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Docusign Integration rated undefined from -1 review Metabase Integration rated undefined from -1 review See all 10 integrations ## SimpleWorks User Reviews ## SimpleWorks customer ratings - Overall rating: 4.5/5 - Total reviews: 15 ### Rating distribution - 5 stars: 9 reviews (60%) - 4 stars: 4 reviews (27%) - 3 stars: 2 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.3/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- Have you used SimpleWorks and would like to share your experience with others? ### Good and simple and inexpensive - Overall rating: 5/5 - Reviewer: travis q. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The price, best for startups with low capital #### Cons Not as many features as other crms, so i switched products --- ### Excellent with Intelligence - Overall rating: 4/5 - Reviewer: Hemalkumar V. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As mentioned earlier, it is our daily driver whether from the employee side of the participant's side. It makes our life way easier. However, I still believe in the fact that there will always be a chance of improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SimpleCRM is our daily driver for incoming Enquiries and gives us the flexibility to work based on our customization. Whenever and wherever you need you can import/export data according to your needs. In our institution, we offer three different kinds of Executive Education programmes which have a unique way of dealing and SimpleCRM has proven here its area of expertise. Great Work #### Cons We have faced many queries related to exporting the data which I am not able to understand. Record shows differ from the downloaded. Eventually, that costed us from our vendor as service charge. As we are working daily with the software I think the look can be a bit more refine/modern just like different themes we have on the phone. Not that customization but simple color change options will do the work. #### Reasons for choosing SimpleWorks Based on my knowledge, not considered any other product. #### Reasons for switching to SimpleWorks Because of the Business Growth and the high level of customization demand. --- ### SimpleCRM - User Comments - Overall rating: 3/5 - Reviewer: Umesh J. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Average #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros This product is good and has so many features which could help your organization and MI in supporting business. #### Cons The system is not stable. The functionalities you tested and confirms goes wild in usage. No track of the same also unless user find it out. Also when we request a change, it would be done but they never see the side effects of it. Many times, once the requested one is corrected, there is another issue raised due to that correction, --- ### Insurance CRM that streamline the scattered processes - Overall rating: 5/5 - Reviewer: Shyamala D. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered The CRM solution helped us to streamline the scattered processes into one system. It helps to monitor SLA's and violations. A great level of transparency is a plus point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A great level of customization is possible. The team is supportive when it comes to changes. The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client. #### Cons Interfaces are not user friendly. The outlook is complicated. Standard format. #### Reasons for choosing SimpleWorks Comparing with the renowned service providers, the pricing is low, licensing was flexible. Considering the amount of customization, the system seems robust Technical support was available wherever needed. The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client. #### Reasons for switching to SimpleWorks Complex. New server requirements arised and the implementation needed high speed netwrok connection across the company. --- ### Wealth Management Firms Most Suitable SimpleCRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered One of the best tools I have seen to manage our client's wealth and portfolio. Very exciting with it's AI and ML-based sentiment analysis with product suggestion engine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helped us to manage all our client portfolios effectively and generate a profitable dashboard for each customer. The customer 360 allows smart tile for all capital management and trading details from stock trading system integration #### Cons As of now I genuinely don't think there is any. --- ### Simple CRM software Review - Overall rating: 5/5 - Reviewer: monali C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Benifits : Critical Data Management. Ease for call centre team. Difficulty: Report parts At the time of agreement update version was not clear understanding was there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros With this software ther is 'Ease in operation' for the users speard accross India #### Cons With this Reports are not easily confrigable #### Reasons for choosing SimpleWorks 1. Cost 2. Customise as per organization --- ### Insurance CRM most suitable for claim services with AI & chatbot - Overall rating: 5/5 - Reviewer: Rasika P. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Everything we have in customer 360 in tile form is amazing. The best role of our Machan (Chatbot) that's integrated on our website for customer's direct integration and claims automation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SimpleCRM is most easy to adopt and the ability to integrate with our other applications gave good customer 360. Claim submission and approval - full automation AI enabled Chatbot with SimpleCRM will add more value to our service management #### Cons Training material and knowledge base should be better. Some good training videos will be more helpful. --- ### Review - SimpleCRM - Overall rating: 4/5 - Reviewer: Cyrus M. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a business we have been with SimpleCRM since it started. We are very pleased with the leadership, management and desire to continually enhance the product as per change of service requirements . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it is a modular software, which allows for different aspects and elements of unrelated information to be saved within its own silos, but with the benefit of using these elements together to create products and services #### Cons As with all software it has bugs, but no real game changers. --- ### SimpleCRM to manage your sales funnel better - Overall rating: 3/5 - Reviewer: Nalan P. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Giving a visibility to bancassurance partners on the leads they given, Implement sales behavior to manager new business funnel #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has a built in structured platform which enables to build customized UIs on top without changing the core functionalities #### Cons Better to reduce number of steps as it create more complexity and user friendly issues #### Reasons for choosing SimpleWorks Price was competitive over other product and long term relationship --- ### Waterfield Advisors Feedback - Overall rating: 5/5 - Reviewer: Afreen C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Better lead management. Client tracking on the go. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration with other software. Great Assistance and team support for query redressal. #### Cons Improve in the UI, apart from that the application and its features are great. #### Reasons for choosing SimpleWorks Cost effective Customization Great service Mobile app feature --- Showing 1 - 10 of 15 Reviews Load More Reviews ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **100** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **68** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **64** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **61** times Stuck Between Options? 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