Tonkean

RATING:

4.4

(28)

About Tonkean

Tonkean helps enterprise shared service teams improve process adoption, operate more efficiently, and move at the speed of business. Tonkean's process orchestration platform wraps around your existing systems to create an AI-driven “experience layer” for requesters that orchestrates processes across people, departments, and applications. With a library of preconfigured process templates and a 100% no-code workflow editor, Tonkean is the process experience platform of choice for innovative companies like Google, Netflix

Tonkean Pricing

Pricing based on number of transactions. Contact Tonkean for additional pricing information.

Starting price: 

$10,000.00 per month

Free trial: 

Available

Free version: 

Not Available

Tonkean's AI Front Door interprets plain language inquiries to answer questions, route requests to the proper processes, and even resolve routine requests autonomously.

Tonkean Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Tonkean

1 - 5 of 28 Reviews

Marcelo Alejandro

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Loving the product

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing

PROS

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us

CONS

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Vendor Response

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Replied April 2019

Cody

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Powerful, complex, quite the learning curve

PROS

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services.

CONS

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Vendor Response

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Replied April 2019

aaron

Computer Software, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2019

Good concept

Decent - still trying to find a home for it

PROS

Easy of use to on-board & good support.

CONS

Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Vendor Response

Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/ Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!

Replied April 2019

Matt

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2019

Tonkean - helpful software

PROS

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

CONS

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Vendor Response

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Replied April 2019

Bhaskarray

Capital Markets, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Amazing Project Management Tool !!!!

It helped me to make my job much easier and faster.

PROS

Ease of integrating it with Slack. Runs super fast on Windows and Mac both

CONS

I would love to see it working on mobile phone just how it works on web browser

Vendor Response

Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!

Replied April 2019