I have used this software for years and now it is at a state which makes it one of the most important tools for process compliance and adoption in our company.

It is very easy to setup basic functionality. It is great to have this system in Salesforce and it basically manage a large part of our team who all sit in different offices. We improve our processes monthly and it is in use daily.

It would be great if tasks were actually native tasks in Salesforce. Standard notifications could be more informative and nicer. More complex functionality is very difficult to setup.

The flexibility and integration with Salesforce

Honestly, I have no complaints about the solution.

- Very complete and flexible tool that allowed us to fill in gaps in Salesforce features that did not exist (process management, contextual and dynamic forms) - Great customer support from the team, very knowledgable, helping and fast to answer

We do not make use of some of the features such as the kanban or gantt chart and most of the planning or analytics.