Airbrake software


24 reviews(5.0/5)
24 reviews(5.0/5)

Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue tracking and workforce management.

Airbrake helps users resolve their technical and code errors by reporting bugs directly to the developer team. Airbrake helps users by grouping errors based on type so that they can be resolved by developers with expertise in specific error types.

Airbrake features error data management, which allows users to aggregate bugs and use that to identify the files, methods or code snippets responsible for the exception. Users can also identify affected nodes, URLs and browsers.

Airbrake offers integration with business workflow management solutions such as Slack, GitHub, JIRA and Trello. The solution features a mobile application for both iOS and Android devices.

Airbrake is available on a monthly subscription basis that includes support via email and phone.

Supported Operating System(s):
Web browser (OS agnostic)

24 Reviews of Airbrake

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  • Anne from Food Manufacturing

    Specialty: Other

    Number of employees: 501-1,000 employees

    June 2018

    Airbrake Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A friendly user software and speed recovery are good. A cool error tracking platform to use as all the data you need is there.

    Cons

    Add some feature on the future update. But other than that, this software has a great performance to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tharsanan from University of moratuwa

    Specialty: Software / IT

    Number of employees: 2-10 employees

    March 2018

    Flexible System Integrating software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    minimal code is required for creating complex applications. Integrate with application is very easy. We can learn about this software easily to develop best applications. Some feedback features are available with this software.

    Cons

    One problem I faced is, UI is not very interactive for beginners. Some times finding some features becomes harder.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Amazing error tracking platform, supports a lot of languages and framework.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is one of the best error tracking platforms out there. It has great instrumentation, the UI is clear and essential and will give you all the data you need to address your software's glitches.

    Cons

    It's not super cheap, so it might not be a fit for everyone, but they do have a 30-day trial that in my opinion is more than enough to assess the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jit from NJIT

    Specialty: Higher Education

    Number of employees: 2-10 employees

    March 2018

    Handy and perfectly works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Best functions easy to use. Really liked the processing speed and developing things. Running time provided is also really amazing.

    This review was submitted organically. No incentive was offered
    Review Source
  • Bryan from Velora Studios

    March 2018

    My Favorite Error Tracker for Webapps

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Airbrake has made error tracking easy for us and I enjoy that the interface and feature set continue to improve over the years.

    Pros

    Airbrake is one of the items on our checklist to setup with every new webapp we create. The setup is fast and it provides immediate value. Being able to receive an email for a new error that comes in is indispensable.

    Cons

    I would like to see Airbrake integrate with Kanbanery as that is our agile project management tool of choice. It does already integrate with Trello and Pivotal Tracker. Finally, while we use Airbrake on all of our apps, we do not always upgrade to a paid plan as it is simply more than we need. If Airbrake had one more lower tier paid option, then we would consider upgrading more apps to paid plans.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mugurel from Yoyo Games

    January 2018

    Airbrake is a very good product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Airbrake is easy to use, the pricing is great, and the granularity of the information is good as well.

    Cons

    Overall everything is good and usable, but one downside is that the error limits are not that big per plan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rich from Constant Contact

    Number of employees: 1,001-5,000 employees

    April 2017

    Airbrake is a great error monitoring product

    Ease-of-use
    Functionality
    Quality
    Support

    We rely on Airbrake for additional production and test environment monitoring of app exceptions. By linking Airbrake error alerts to HipChat notifications, we get great high-level alerts whenever an error happens, right in our team chat room. It's easy to drill down into the error details with the UI. We also use the Comments feature of the Airbrake errors to reduce bystander effect among team members -- no comment means nobody triaged the issue.

    Pros

    Great UI, easy to drill into the errors. It's great how they roll up errors of similar types intelligently. The "Occurrences" view is especially helpful, to know which errors are infrequent and which deserve higher attention.

    Review Source: Capterra
  • Joseph from Coding Blocks

    Number of employees: 51-200 employees

    March 2017

    Bots, and plugins, and cache invalidation, oh my!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Airbrake has been amazing. We were able to get it installed, configured, tested, and deployed to two applications in about 30 minutes thanks to their open-source packages and concise documentation. We were even able to update Airbrake with information about our releases (git commit #) so we knew exactly what version of the code we were running when a problem began. We went from being overwhelmed with noisy, pointless, and ultimately ignored exception emails to getting just a few clean and concise notifications. Logging into the site gives you access to a plethora of additional information, as well as an "aggregations" tab that shows the commonality between logically grouped exceptions. We set up a WordPress blog (there's a plugin!) and an aging ASP MVC site. We had initially assumed that the exceptions would be "dumbed down" to the lowest common denominator, but we were pleasantly surprised to see that each product included platform specific information. Everything is neatly organized and visualized so that it's easy and intuitive to make sense of the mass of information. With roughly 30 minutes of setup we were finally able to pinpoint an issue that we had been speculating about for months. (Bots, and plugins, and cache invalidation, oh my!) Finally, it's obvious that Airbrake has put a lot of effort and attention into user experience. The interface is so clean, concise, and understandable that it's oddly tempting to show off. Airbrake is easy to setup, smartly alerts, smartly organizes, is a pleasure to use, and we strangely want to show off our exceptions...5 stars!

    Pros

    Easy to setup
    Reduces email alerts
    Smartly organizes
    Easy to use
    We love showing it off

    Cons

    I wish it would fix the exceptions too :)

    Review Source: Capterra
  • James from Inalab Japan

    March 2017

    Perfect for small projects!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work on a single-man project which requires frequent rush-to-production feature changes. Airbrake keeps me on top of my users' problems and allows me to trace their errors. It makes error-tracking simple, and I'm extremely grateful for it being integrated into Heroku for ease of use with my Rails project. Would definitely use it again and recommend it to others.

    Review Source: Capterra
  • Spencer from Rackspace Hosting

    February 2017

    Powerful and easy to use! Plus, a great ROI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Airbrake has been used by other teams in my organizations for quite some time. My team and I were building a new Rails application and we decided to include Airbrake for error reporting. Using Airbrake was one of the best decisions we made and here's why: tl;dr - Installation, configuration, and integration were all painless. My only request is to expand supported integrations to more and different systems (New Relic, in our case). 1) App integration: "Installing" Airbrake in our Rails application was as simple as adding an entry in our Gemfile and creating an initializer for configuration. And that's it! 2) Configurability: As I just mentioned, configuration is available in your application. However, configuration "points" also exist in Airbrake at the account, project, and user levels. All these configurations work together seamlessly. This has allowed us to get the right notifications to the right people at the right time and avoid the "notification overload" that can come with other monitoring solutions. 3) External Integrations: Airbrake supports integration with many popular issue trackers and team communication solutions. We integrate Airbrake with JIRA and Slack, so there was no need to introduce a new tool to our daily workflow. However, I would like to see integration support expanded. For example, the integration with New Relic requires a third party solution that ended up not working for us. Airbrake does support webhooks, so we're still able to integrate with systems that are not supported OoTB. 4) Documentation: Setting up Airbrake and integrating it into our ecosystem has required little to no guesswork on our part.

    Review Source: Capterra
  • Motaz from Dinamo Digitale

    February 2017

    A must for all your apps

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was really difficult to backtrace all log files to catch my apps errors and that was a waste of time, but now I can concentrate to fix them

    Review Source: Capterra
  • Gianluigi from GGPdev

    February 2017

    Excelent Tool and Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using Airbrake for a while and it's a great bug tracker. It facilitates my workflow a lot by getting a lot of info in the email then if I need more I go to the app and figure out the details. It´s great

    Review Source: Capterra
  • Rob from Lonely Planet

    February 2017

    Clean, solid, reliable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Airbrake is a valuable tool that is typically used on traffic-heavy applications. The major benefit of Airbrake is it provides extremely detailed exception information. It also has a great visual tool for trending and the functionality to pinpoint a problem to a specific deploy. The readme documentation and open/closed issues on Github accurately reflects the tool. I recommend the Airbrake library to everyone.

    Review Source: Capterra
  • Burkhard from Reverse Retail GmbH

    Number of employees: 51-200 employees

    February 2017

    Error reporting as one needs it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using airbrake for almost 5 years now and couldn't be more satisfied. Every exception that is thrown in production gets duly reported to our Slack channel and can be reacted upon. What more can anyone want.

    Pros

    does as advertised
    detailed error reporting

    Cons

    bit costly

    Review Source: Capterra
  • Michael from Genetic Direction

    Number of employees: 2-10 employees

    February 2017

    Proactive Capability!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Airbrake in a Ruby on Rails app which was super easy to setup and get running. Airbrake has given our IT a proactive capability allowing us to many times get a head of the curve when it comes to knowing about system errors. It has been my experience in the past in many different IT organizations to not find out about an error until the customer reports it. With Airbrake in many instances we were able to get a fix in place and deployed within minutes as opposed to days or hours from the 1st occurrence of a particular error/bug.

    Pros

    It's awesome! Pretty easy to use and setup. Love the Slack integration. Our business lives and Slack and speeds up communication for our operations between business and IT. Also love the Trello integration because Trello is where we track our bugs.

    Cons

    One you changed the user interface on me and it took me a minute to understand where to go to find what I was looking for but not really a big deal.

    Review Source: Capterra
  • Rob from SpringboardAuto.com

    Number of employees: 11-50 employees

    February 2017

    Must have for any web application

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Airbrake is one of those tools we can't live without. It gives us so much visibility on the health of our application and allows us to cache bugs before they become big issues!

    Pros

    Ease of use, great functionality

    Cons

    It can be a little expensive if you have a lot of projects, but it is absolutely worth it.

    Review Source: Capterra
  • Jason from Pronoun Inc.

    February 2017

    Amazing service that has saved our lives MANY times!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Airbrake is the best error collection service we have ever used. It's simple easy and efficient. It collects and aggregates errors beautifully and makes it easy for our engineering team to triage issues based on priority. We would be dead in the water without this!

    Pros

    Easy to use, cheap, efficient.

    Cons

    No cons!

    Review Source: Capterra
  • himanshu from Indeed

    October 2016

    Best tool for error tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It gives track of all errors happened in your application. It helps to consolidate all errors in one place. Love the work developer put in Airbrake

    Review Source: Capterra
  • Yaniv from H.S. PractiTest Ltd.

    July 2015

    simple and easy - get the problems before the customer complains

    Ease-of-use
    Quality
    Support

    Airbrake lets you know of the problems immediately when they occur, with the parameters and session; and in many cases we can fix them before customers have a chance to notify us. This gives us the ability to bring a superb service to our customers

    Review Source: Capterra
  • Roberto Vitor from Agendakids

    July 2015

    The best bug tracker ever !!!!

    Ease-of-use
    Quality
    Support

    Here on the AgendaKids team we got the immediate support to our customers all that thanks to this great tool

    Review Source: Capterra
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