Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue tracking and workforce management.
Airbrake helps users resolve their technical and code errors by reporting bugs directly to the developer team. Airbrake helps users by grouping errors based on type so that they can be resolved by developers with expertise in specific error types.
Airbrake features error data management, which allows users to aggregate bugs and use that to identify the files, methods or code snippets responsible for the exception. Users can also identify affected nodes, URLs and browsers.
Airbrake offers integration with business workflow management solutions such as Slack, GitHub, JIRA and Trello. The solution features a mobile application for both iOS and Android devices.
Airbrake is available on a monthly subscription basis that includes support via email and phone.
Mugurel from Yoyo Games
Airbrake is easy to use, the pricing is great, and the granularity of the information is good as well.
Overall everything is good and usable, but one downside is that the error limits are not that big per plan.
Rich from Constant Contact
Employees number: 1,001-5,000 employees
We rely on Airbrake for additional production and test environment monitoring of app exceptions. By linking Airbrake error alerts to HipChat notifications, we get great high-level alerts whenever an error happens, right in our team chat room. It's easy to drill down into the error details with the UI. We also use the Comments feature of the Airbrake errors to reduce bystander effect among team members -- no comment means nobody triaged the issue.
Great UI, easy to drill into the errors. It's great how they roll up errors of similar types intelligently. The "Occurrences" view is especially helpful, to know which errors are infrequent and which deserve higher attention.
Joseph from Coding Blocks
Employees number: 51-200 employees
Airbrake has been amazing. We were able to get it installed, configured, tested, and deployed to two applications in about 30 minutes thanks to their open-source packages and concise documentation. We were even able to update Airbrake with information about our releases (git commit #) so we knew exactly what version of the code we were running when a problem began.
We went from being overwhelmed with noisy, pointless, and ultimately ignored exception emails to getting just a few clean and concise notifications. Logging into the site gives you access to a plethora of additional information, as well as an "aggregations" tab that shows the commonality between logically grouped exceptions.
We set up a WordPress blog (there's a plugin!) and an aging ASP MVC site. We had initially assumed that the exceptions would be "dumbed down" to the lowest common denominator, but we were pleasantly surprised to see that each product included platform specific information. Everything is neatly organized and visualized so that it's easy and intuitive to make sense of the mass of information. With roughly 30 minutes of setup we were finally able to pinpoint an issue that we had been speculating about for months. (Bots, and plugins, and cache invalidation, oh my!)
Finally, it's obvious that Airbrake has put a lot of effort and attention into user experience. The interface is so clean, concise, and understandable that it's oddly tempting to show off.
Airbrake is easy to setup, smartly alerts, smartly organizes, is a pleasure to use, and we strangely want to show off our exceptions...5 stars!
Easy to setup
Reduces email alerts
Easy to use
We love showing it off
I wish it would fix the exceptions too :)
There's a free 30 day trial, and it's so easy to setup that it's really worth giving it a shot to see if it's right for you
James from Inalab Japan
I work on a single-man project which requires frequent rush-to-production feature changes. Airbrake keeps me on top of my users' problems and allows me to trace their errors. It makes error-tracking simple, and I'm extremely grateful for it being integrated into Heroku for ease of use with my Rails project. Would definitely use it again and recommend it to others.
Spencer from Rackspace Hosting
Airbrake has been used by other teams in my organizations for quite some time. My team and I were building a new Rails application and we decided to include Airbrake for error reporting.
Using Airbrake was one of the best decisions we made and here's why:
tl;dr - Installation, configuration, and integration were all painless. My only request is to expand supported integrations to more and different systems (New Relic, in our case).
1) App integration: "Installing" Airbrake in our Rails application was as simple as adding an entry in our Gemfile and creating an initializer for configuration. And that's it!
2) Configurability: As I just mentioned, configuration is available in your application. However, configuration "points" also exist in Airbrake at the account, project, and user levels. All these configurations work together seamlessly. This has allowed us to get the right notifications to the right people at the right time and avoid the "notification overload" that can come with other monitoring solutions.
3) External Integrations: Airbrake supports integration with many popular issue trackers and team communication solutions. We integrate Airbrake with JIRA and Slack, so there was no need to introduce a new tool to our daily workflow. However, I would like to see integration support expanded. For example, the integration with New Relic requires a third party solution that ended up not working for us. Airbrake does support webhooks, so we're still able to integrate with systems that are not supported OoTB.
4) Documentation: Setting up Airbrake and integrating it into our ecosystem has required little to no guesswork on our part.
Motaz from Dinamo Digitale
It was really difficult to backtrace all log files to catch my apps errors and that was a waste of time, but now I can concentrate to fix them
Gianluigi from GGPdev
I've been using Airbrake for a while and it's a great bug tracker. It facilitates my workflow a lot by getting a lot of info in the email then if I need more I go to the app and figure out the details. It´s great
Rob from Lonely Planet
Airbrake is a valuable tool that is typically used on traffic-heavy applications. The major benefit of Airbrake is it provides extremely detailed exception information. It also has a great visual tool for trending and the functionality to pinpoint a problem to a specific deploy.
The readme documentation and open/closed issues on Github accurately reflects the tool. I recommend the Airbrake library to everyone.
Burkhard from Reverse Retail GmbH
Employees number: 51-200 employees
We have been using airbrake for almost 5 years now and couldn't be more satisfied. Every exception that is thrown in production gets duly reported to our Slack channel and can be reacted upon. What more can anyone want.
does as advertised
detailed error reporting
Michael from Genetic Direction
Employees number: 2-10 employees
We use Airbrake in a Ruby on Rails app which was super easy to setup and get running. Airbrake has given our IT a proactive capability allowing us to many times get a head of the curve when it comes to knowing about system errors. It has been my experience in the past in many different IT organizations to not find out about an error until the customer reports it. With Airbrake in many instances we were able to get a fix in place and deployed within minutes as opposed to days or hours from the 1st occurrence of a particular error/bug.
It's awesome! Pretty easy to use and setup. Love the Slack integration. Our business lives and Slack and speeds up communication for our operations between business and IT. Also love the Trello integration because Trello is where we track our bugs.
One you changed the user interface on me and it took me a minute to understand where to go to find what I was looking for but not really a big deal.
Rob from SpringboardAuto.com
Employees number: 11-50 employees
Airbrake is one of those tools we can't live without. It gives us so much visibility on the health of our application and allows us to cache bugs before they become big issues!
Ease of use, great functionality
It can be a little expensive if you have a lot of projects, but it is absolutely worth it.
Jason from Pronoun Inc.
Airbrake is the best error collection service we have ever used. It's simple easy and efficient. It collects and aggregates errors beautifully and makes it easy for our engineering team to triage issues based on priority. We would be dead in the water without this!
Easy to use, cheap, efficient.
himanshu from Indeed
It gives track of all errors happened in your application. It helps to consolidate all errors in one place. Love the work developer put in Airbrake
Yaniv from H.S. PractiTest Ltd.
Airbrake lets you know of the problems immediately when they occur, with the parameters and session; and in many cases we can fix them before customers have a chance to notify us.
This gives us the ability to bring a superb service to our customers
Roberto Vitor from Agendakids
Here on the AgendaKids team we got the immediate support to our customers all that thanks to this great tool
Renan from Agendakids
If you need a solution to easy find and analyse all exceptions of your application, you need Airbrake. Starting with a Free plan, you will love when you could save a lot of time of debugging some errors. Airbrake brings to you everything that you need in one place. Besides that, the support is really amazing!
Paolo from Homestay.com
At homestay.com we've been using Airbrake for a long time. It's a tool that we started relying more and more on, and even if new tools pop up to track exceptions, we never really found one that could replace it.
All in all I think you should give this a go as it's a very good value for money, dependable and well made piece of software.
Luis from Drawfolio
Airbrake is the most simple & clean way of being informed about exceptions happening in production environment of our Rails application. We can talk to users about problems they are experiencing even before they come back to us with them, and that helps to build a great image (even if our application is failing!).
Federico from Citrusbyte LLC
We really like the visibility that Airbrake gives over unexpected errors that otherwise will be buried among huge piles of logs. It is a great tool to provide context information about each occurrence of an error making it an easy job to reproduce it and fix it ASAP.
Their UI is very intuitive and easy to use, and the instant reporting of bugs via email is an awesome feature as well.