Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue tracking and workforce management.

Airbrake helps users resolve their technical and code errors by reporting bugs directly to the developer team. Airbrake helps users by grouping errors based on type so that they can be resolved by developers with expertise in specific error types.

Airbrake features error data management, which allows users to aggregate bugs and use that to identify the files, methods or code snippets responsible for the exception. Users can also identify affected nodes, URLs and browsers.

Airbrake offers integration with business workflow management solutions such as Slack, GitHub, JIRA and Trello. The solution features a mobile application for both iOS and Android devices.

Airbrake is available on a monthly subscription basis that includes support via email and phone.



25 Reviews of Airbrake

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 25 reviews

November 2018

David Eugene from Flexisource IT

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Trace logs galore

since we don't have the luxury of time to debug and traceback every issue happening to our multiple sites, airbrake cuts so much time debugging and that time saved is better spent on working on a fix right away, sometimes even before the users notice anything.

Pros

Our Devs love to sift through the detailed logs, if they put the airbrake code in their source properly. For me as QA, i can also traceback what scenario triggers a particular error log. if we don't have enough time to go inside airbrake, we can have email/slack alerts set up for specific issues, from specified environments. mute an expected alert is also possible, if needed.
The dashboard is available with graphs and statistical data.

Cons

probably too much information at times, like for a simple error message on the UI, there maybe hundreds of lines of backtrace info being sent. maybe not a very bad thing to have, but when the issues come in all at once, it's overwhelming that the users don't want to be inside the airbrake site anymore and just wait for user feedback, then check airbrake as last resort.

June 2018

Anne from Food Manufacturing

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Airbrake Review

Pros

A friendly user software and speed recovery are good. A cool error tracking platform to use as all the data you need is there.

Cons

Add some feature on the future update. But other than that, this software has a great performance to use.

March 2018

Tharsanan from University of moratuwa

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Flexible System Integrating software

Pros

minimal code is required for creating complex applications. Integrate with application is very easy. We can learn about this software easily to develop best applications. Some feedback features are available with this software.

Cons

One problem I faced is, UI is not very interactive for beginners. Some times finding some features becomes harder.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Amazing error tracking platform, supports a lot of languages and framework.

Pros

This is one of the best error tracking platforms out there. It has great instrumentation, the UI is clear and essential and will give you all the data you need to address your software's glitches.

Cons

It's not super cheap, so it might not be a fit for everyone, but they do have a 30-day trial that in my opinion is more than enough to assess the software.

March 2018

Jit from NJIT

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Handy and perfectly works

Pros

Best functions easy to use. Really liked the processing speed and developing things. Running time provided is also really amazing.

March 2018

Bryan from Velora Studios

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

My Favorite Error Tracker for Webapps

Airbrake has made error tracking easy for us and I enjoy that the interface and feature set continue to improve over the years.

Pros

Airbrake is one of the items on our checklist to setup with every new webapp we create. The setup is fast and it provides immediate value. Being able to receive an email for a new error that comes in is indispensable.

Cons

I would like to see Airbrake integrate with Kanbanery as that is our agile project management tool of choice. It does already integrate with Trello and Pivotal Tracker. Finally, while we use Airbrake on all of our apps, we do not always upgrade to a paid plan as it is simply more than we need. If Airbrake had one more lower tier paid option, then we would consider upgrading more apps to paid plans.

January 2018

Mugurel from Yoyo Games

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Airbrake is a very good product.

Pros

Airbrake is easy to use, the pricing is great, and the granularity of the information is good as well.

Cons

Overall everything is good and usable, but one downside is that the error limits are not that big per plan.

April 2017

Rich from Constant Contact

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Airbrake is a great error monitoring product

We rely on Airbrake for additional production and test environment monitoring of app exceptions. By linking Airbrake error alerts to HipChat notifications, we get great high-level alerts whenever an error happens, right in our team chat room. It's easy to drill down into the error details with the UI. We also use the Comments feature of the Airbrake errors to reduce bystander effect among team members -- no comment means nobody triaged the issue.

Pros

Great UI, easy to drill into the errors. It's great how they roll up errors of similar types intelligently. The "Occurrences" view is especially helpful, to know which errors are infrequent and which deserve higher attention.

March 2017

Joseph from Coding Blocks

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Bots, and plugins, and cache invalidation, oh my!

Airbrake has been amazing. We were able to get it installed, configured, tested, and deployed to two applications in about 30 minutes thanks to their open-source packages and concise documentation. We were even able to update Airbrake with information about our releases (git commit #) so we knew exactly what version of the code we were running when a problem began. We went from being overwhelmed with noisy, pointless, and ultimately ignored exception emails to getting just a few clean and concise notifications. Logging into the site gives you access to a plethora of additional information, as well as an "aggregations" tab that shows the commonality between logically grouped exceptions. We set up a WordPress blog (there's a plugin!) and an aging ASP MVC site. We had initially assumed that the exceptions would be "dumbed down" to the lowest common denominator, but we were pleasantly surprised to see that each product included platform specific information. Everything is neatly organized and visualized so that it's easy and intuitive to make sense of the mass of information. With roughly 30 minutes of setup we were finally able to pinpoint an issue that we had been speculating about for months. (Bots, and plugins, and cache invalidation, oh my!) Finally, it's obvious that Airbrake has put a lot of effort and attention into user experience. The interface is so clean, concise, and understandable that it's oddly tempting to show off. Airbrake is easy to setup, smartly alerts, smartly organizes, is a pleasure to use, and we strangely want to show off our exceptions...5 stars!

Pros

Easy to setup
Reduces email alerts
Smartly organizes
Easy to use
We love showing it off

Cons

I wish it would fix the exceptions too :)

March 2017

James from Inalab Japan

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Perfect for small projects!

I work on a single-man project which requires frequent rush-to-production feature changes. Airbrake keeps me on top of my users' problems and allows me to trace their errors. It makes error-tracking simple, and I'm extremely grateful for it being integrated into Heroku for ease of use with my Rails project. Would definitely use it again and recommend it to others.

February 2017

Spencer from Rackspace Hosting

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Powerful and easy to use! Plus, a great ROI

Airbrake has been used by other teams in my organizations for quite some time. My team and I were building a new Rails application and we decided to include Airbrake for error reporting. Using Airbrake was one of the best decisions we made and here's why: tl;dr - Installation, configuration, and integration were all painless. My only request is to expand supported integrations to more and different systems (New Relic, in our case). 1) App integration: "Installing" Airbrake in our Rails application was as simple as adding an entry in our Gemfile and creating an initializer for configuration. And that's it! 2) Configurability: As I just mentioned, configuration is available in your application. However, configuration "points" also exist in Airbrake at the account, project, and user levels. All these configurations work together seamlessly. This has allowed us to get the right notifications to the right people at the right time and avoid the "notification overload" that can come with other monitoring solutions. 3) External Integrations: Airbrake supports integration with many popular issue trackers and team communication solutions. We integrate Airbrake with JIRA and Slack, so there was no need to introduce a new tool to our daily workflow. However, I would like to see integration support expanded. For example, the integration with New Relic requires a third party solution that ended up not working for us. Airbrake does support webhooks, so we're still able to integrate with systems that are not supported OoTB. 4) Documentation: Setting up Airbrake and integrating it into our ecosystem has required little to no guesswork on our part.

February 2017

Motaz from Dinamo Digitale

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

A must for all your apps

It was really difficult to backtrace all log files to catch my apps errors and that was a waste of time, but now I can concentrate to fix them

February 2017

Gianluigi from GGPdev

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Excelent Tool and Product

I've been using Airbrake for a while and it's a great bug tracker. It facilitates my workflow a lot by getting a lot of info in the email then if I need more I go to the app and figure out the details. It´s great

February 2017

Rob from Lonely Planet

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Clean, solid, reliable!

Airbrake is a valuable tool that is typically used on traffic-heavy applications. The major benefit of Airbrake is it provides extremely detailed exception information. It also has a great visual tool for trending and the functionality to pinpoint a problem to a specific deploy. The readme documentation and open/closed issues on Github accurately reflects the tool. I recommend the Airbrake library to everyone.

February 2017

Burkhard from Reverse Retail GmbH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Error reporting as one needs it

We have been using airbrake for almost 5 years now and couldn't be more satisfied. Every exception that is thrown in production gets duly reported to our Slack channel and can be reacted upon. What more can anyone want.

Pros

does as advertised
detailed error reporting

Cons

bit costly

February 2017

Michael from Genetic Direction

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

February 2017

Proactive Capability!

We use Airbrake in a Ruby on Rails app which was super easy to setup and get running. Airbrake has given our IT a proactive capability allowing us to many times get a head of the curve when it comes to knowing about system errors. It has been my experience in the past in many different IT organizations to not find out about an error until the customer reports it. With Airbrake in many instances we were able to get a fix in place and deployed within minutes as opposed to days or hours from the 1st occurrence of a particular error/bug.

Pros

It's awesome! Pretty easy to use and setup. Love the Slack integration. Our business lives and Slack and speeds up communication for our operations between business and IT. Also love the Trello integration because Trello is where we track our bugs.

Cons

One you changed the user interface on me and it took me a minute to understand where to go to find what I was looking for but not really a big deal.

February 2017

Rob from SpringboardAuto.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Must have for any web application

Airbrake is one of those tools we can't live without. It gives us so much visibility on the health of our application and allows us to cache bugs before they become big issues!

Pros

Ease of use, great functionality

Cons

It can be a little expensive if you have a lot of projects, but it is absolutely worth it.

February 2017

Jason from Pronoun Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Amazing service that has saved our lives MANY times!

Airbrake is the best error collection service we have ever used. It's simple easy and efficient. It collects and aggregates errors beautifully and makes it easy for our engineering team to triage issues based on priority. We would be dead in the water without this!

Pros

Easy to use, cheap, efficient.

Cons

No cons!

October 2016

himanshu from Indeed

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

Best tool for error tracking

It gives track of all errors happened in your application. It helps to consolidate all errors in one place. Love the work developer put in Airbrake

July 2015

Yaniv from H.S. PractiTest Ltd.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2015

simple and easy - get the problems before the customer complains

Airbrake lets you know of the problems immediately when they occur, with the parameters and session; and in many cases we can fix them before customers have a chance to notify us. This gives us the ability to bring a superb service to our customers