--- title: "Bugfender Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bugfender. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bugfender is a good fit for you!" source_url: "https://www.softwareadvice.com/bug-tracking/bugfender-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Bug Tracking Software](https://www.softwareadvice.com/bug-tracking/) / [Bugfender](https://www.softwareadvice.com/bug-tracking/bugfender-profile/) / Bugfender Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bug-tracking/bugfender-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bug-tracking/bugfender-profile/alternatives/) # Bugfender User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 8 reviews (36%) - 4 stars: 11 reviews (50%) - 3 stars: 3 reviews (14%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The dashboard is user-friendly and provides all the key information we need at a glance. ## Bugfender customer reviews Showing reviews 1-22 of 22 (page 1). ### Easy to use, reliable, and awesome support team - Overall rating: 4/5 - Reviewer: Angelo J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They team continuously update the software and listens to their customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to implement and dashboard is very helpful. #### Cons Issues are not currently aggregated and makes it hard to close if there are many instances of the same issue. Our team have automate this since it takes time to close everything. #### Vendor response Hi Angelo, thanks for your feedback! We now have a function to open or close multiple issues at once. We're also working on aggregating issue instances so you can do this more comfortably Replied May 2020 --- ### Bugfender is a must to have solution. - Overall rating: 5/5 - Reviewer: Vardan K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We're very satisfied with the platform—it has significantly improved our troubleshooting process. The dashboard is user-friendly and provides all the key information we need at a glance. Previously, we stored logs on our own servers, and during service issues, accessing them was often impossible, making troubleshooting quite difficult. With Bugfender, that experience has dramatically improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really appreciate how well the logs are structured, and the offline caching has been incredibly useful. As a construction-focused mobile software company, many of our job sites are in remote areas where internet connectivity is limited or completely unavailable. #### Cons The pricing structure jumps from 1 million to 5 million. I wish there was a tier in between. --- ### Normal and friendly tool - Overall rating: 3/5 - Reviewer: Mohammad F. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's very easy to setup and use It's very fast and you can see the logs on the server side very quickly and help you to find the root cause. #### Cons you can't disable it in specific ViewController or ... ( imaging the user enter the sensitive information and you don't want to send them to the server ( PinCode and ...) but every time as you are using swizzling and ... can't disable it per ViewController or other places. the search is one of the main functionalities on these tools but really it's not powerful and I identified a bug and reported it about search with string + numbers but I waste my time to follow up and it was hard to talk and educate the support team. also I noticed the iOS/Android logo doesn't show correctly on the dashboard last but not least, we need search on the contents of the issue too, not only the logs! #### Vendor response Hi Mohammad, thanks for your feedback. There is the possibility of disabling automatic UI log collection for the whole app and write your own UI logs, so you have full control on what's logged. Please contact us at support if you need help with that. Was the bug about searching strings with numbers solved? It looks like you're frustrated with that, I'm sure we can resolve it if you report it. The iOS/Android logo bug you mention has already been fixed just a few days ago, thanks for mentioning that. Search on issues is something in our roadmap but not there yet, thanks for mentioning it. Replied May 2020 --- ### General Review - Overall rating: 4/5 - Reviewer: Alon R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros 1. I like that I can view my own logs that I placed in the code. 2. The option to "filter by" is great. 3. There is a significant improvement in performance. 4. There is a significant improvement in UI. #### Cons 1. The crash report "filter by" is very limited. 2. The crashes usually don't say much, it's very hard to investigate, understand the origin of the crash and how to resolve. 3. The overall performance of the logs and crashes can improve significantly. 4. The "filter by" version has duplication and not working as expected, especially in the crash report. 5. Sometimes it takes time until the logs appear in the web view. 6. When you go into a certain log you have to scroll a lot to get more information. 7. When you download a log it's not understandable how much of the entire log will be downloaded. 8. How can I resolve a crash and not see it anymore? * The most important thing is that I'm working with another "crash report" tool - Raygun, and we have very different crashes there and much less, so now I'm not even sure that everything in your crash report is indeed a crash. for instance, in Raygun, I can get 2-5 crashes in a certain week and your report will say that I've got a few hundred. #### Vendor response Thanks a lot for your review! We have lots of improvements planned for the crashes area of the application, I hope you like them. I would love to learn more about the problem you mention of getting too many crashes, there are sometimes interactions when you use multiple crash collection libraries in your project. I'd also love to learn more about the usability issues you mentioned, maybe if you'd like to jump on a call we could look at it together, please feel free to reply or contact support. Replied May 2020 --- ### Easy way to have remote logging - Overall rating: 4/5 - Reviewer: Pedro V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd still recommend it's use in every project that has the need for remote logging. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how it was simple to add to the app, and simples to use for simple cases. #### Cons Searching and filtering logs is not as powerful as it could be. #### Vendor response Thanks for your review Pedro! What are the things you find missing in searching and filtering? I'd really love to hear! Please feel free to reply or contact us at support Replied May 2020 --- ### Nice features but could be improved - Overall rating: 4/5 - Reviewer: Gisela F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most useful feature of the software is the filtering. It allows you to customize the filtering of the search which makes it easier to find the phone bugs you are looking for. #### Cons The logs are hard to read on the web. I usually download the text file and open it in my machine. It will be nice to have a search bar on the logs. It is nice that you can do the filtering by log level but I think it should also have more features so that we can debug the logs in the Web UI itself. #### Vendor response Hi Gisela, thanks for your review! I would love to hear more about the search options you're missing. We hardly ever download the logs to use it, but yet your needs might be different than ours. Would you like to tell us more about it? Please contact me or support and we'll look into it together Replied May 2020 --- ### Not bad for the price, but log exploration is clunky - Overall rating: 3/5 - Reviewer: André N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Bugfender to capture logs on our apps, to then track issues in production. The product provides a nice set of features for the price, but the web interface is clunky and search (the single most important feature for a remote log explorer) is quite bad, slow and limited. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - provides native SDKs - easy to set up - nice set of features #### Cons - log exploration/search is limited and not very good - SDK's lack customization - web interface is slow and clunky (even the new one) #### Reasons for choosing Bugfender Provided all the features we wanted while having a competitive price. #### Vendor response Hi Andre, thanks for your review. I would love to hear about the search options and SDK customizations you'd like to see, so we can add them to the roadmap! Please feel free to contact me or support any time! Replied May 2020 --- ### XXXX - Overall rating: 4/5 - Reviewer: Liam K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and integrate into app Excellent support #### Cons Loss of ability to see OS and app version on device at the time that logs were generated Have been throttled at times due to exceeding daily usage but never very clear which specific restriction had been exceeded/ #### Vendor response Thanks a lot for your review Liam! If you have any questions on how quotas are calculated please contact us and we'll be happy to explain. The app version at the the time of collection of the logs is available, just click on any log and an information pane will open up. The OS information of the log is not visible at the moment, it's in our roadmap to add it soon. In the meantime, if you download the NDJSON file format, you'll be able to see the OS version there. Replied May 2020 --- ### Remote Logs - Overall rating: 4/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Computer Games - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it’s helped the quality of our game. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros During development, getting information in near-real time about bugs was super useful. And since players tend not to remember all their steps, being able to see what they were doing before a crash has helped a lot. #### Cons UI could be a little more centered towards actual tasks (such as not auto-refreshing an archived log). #### Vendor response Hi David, thanks for your great review! If you ever find any issues like the one you mention about auto-refreshing please let us know, we'll be happy to look into it. Actually, if it's not fixed yet, I'd appreciate if you reply to this message or contact us via support to look into it Replied May 2020 --- ### We love the platform, keep up with new features! - Overall rating: 4/5 - Reviewer: Hristian A. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros We love the platform, you know your strengths, no need to state again. #### Cons Overall, the delivers what it is supposed to, some additional few features would be highly appreciated: • Querying the logs in general, not within the context of one selected device/instance would be extremely useful • Ability to aggregate some of the data - enhancements with minor reporting capabilities. • Notifications (email, sms) when certain events (logs) occur, or when certain events (logs) pass trough certain threshold There were few occasions, where the platform crashed all-together, which is highly undesired... #### Vendor response Thanks for your review Hristian, I'd love to understand more about the queries and aggregations you would like to do. Would you be open to having a call with me? Please reply to this email or contact support if you'd like to look into it together Replied May 2020 --- ### Straightforward and functional - Overall rating: 4/5 - Reviewer: Joe K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy that I found it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration was VERY easy, it automatically collects most things I'm interested in tracking, updates almost instantly, and the interface is fairly easy to navigate #### Cons The overall analytics don't always line up with other analytics I use, sometimes I can't find what I'm looking for, and the search/filter doesn't seem to work right #### Vendor response Thanks for your review Joe! If you have any questions on how the filters or statistics work, please feel free to contact us, we're always open to check together with you. Replied May 2020 --- ### Great for mobile app debugging - Overall rating: 5/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic. It's helped us to debug so many mysterious issues that were happening in our mobile app. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Real-time logs from a device. Real-time usage of our app. We could watch logs happen in real-time for any given user. #### Cons Hard to search for specific things in logs #### Vendor response Thanks a lot for your review Matt, I'd love to know more about the things you'd like to search and why you can't search them. Would you like us to look into it together? Please feel free to reply or send us a message to support and Replied May 2020 --- ### Great cloud logging solution for mobile - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great cloud logging solution for mobile apps which comes with a hefty price tag. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Very easy to implement and just works! The dashboard is a great tool to view logs almost in realtime. It's also nice to see what the activity state changes were combined with the logging. #### Cons The price is quite hefty for small app developers. The paid program also doesn't allow multiple team members. Also not being able to turn off the logging from a client side is a pity. #### Reasons for switching to Bugfender ACRA dashboarding experience is terrible and seems abandoned by the community. #### Vendor response Thanks for your review David! I hope soon we can offer other options for a cheaper price, but still hosting, keeping logs and providing support is costly, so it's difficult to provide a solution like ACRA for free (and also the probable reason why ACRA backends are not fully working and discontinued) Replied May 2020 --- ### Great for hunting down bugs! - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Bugfender, we can easily access detailed logs from any user who has signed up or logged into our apps. Getting support requests by email and then looking up the details in Bugfender logs is very helpful when troubleshooting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of implemention (took little time to get started) and ease of use (it's very intuitive to use). Their support is also VERY responsive and knowledgeable. #### Cons The pricing is a little bit steep at scale but it's worth it. #### Vendor response Thanks a lot for your review John! Replied May 2020 --- ### Very good product - Overall rating: 5/5 - Reviewer: Juan Manuel O. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most interesting feature is that you can have logs of the users in real-time, checking bugs etc. Regarding the integration and the usability is was very to integrate into our apps, and we get good very good support. #### Cons After having been using the product for a long time I can say that it is a good product #### Reasons for choosing Bugfender We choose Bugfender because you get the logs of any device without connection to the user device, and you have basic information about App Version, Device memory, etc, #### Vendor response Thanks a lot for your great review Juan! Replied May 2020 --- ### Useful mobile logging tool - Overall rating: 5/5 - Reviewer: ed p. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very useful being able to see linear logs for a mobile app. Without them you're flying blind. #### Cons I'd like a couple of additional features. The ability to jump to the beginning of the logs and better filtering. Also there's too big a difference between the pricing tiers. I'd like to add additional users but not at an extra €100 a month. #### Vendor response Hi Ed, thanks for your great review! We're able to provide alternative plans adapted to your needs. I'd also love to hear about the filtering options you're thinking about to be able to add them to our roadmap. Please feel free to contact us about both things and we can look into them togheter. Replied May 2020 --- ### Bugfender Review - Overall rating: 3/5 - Reviewer: Juan F. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Weighting out the pros and cons I have experienced with Bugfender, the conclusion is that it is getting more in my way than what it is actually helping me. So, overall the balance is negative, as it is damaging my productivity just because they are too insistent on being reviewed. Hope you can now stop asking for it for some time at least. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The fact that I am capable of reading logs from remote devices is great. The product is very well done and easy to use. #### Cons I have been a user for just a week and I have spent more time dealing with requests to review the product than actually using it. It is quite annoying. #### Vendor response Hi Juan, sorry if the review came in at a bad time. You were selected because your company has been a customer for several months already and we're interested in what you think. Unfortunately we can not control the review process, as it is done by a 3rd party for neutrality, so I can't be sure how many times you got messages about that. I hope we can make your experience better going forward! Replied May 2020 --- ### Great way to get remote logs for native apps even if the tooling is slow - Overall rating: 4/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Bugfender has allowed us to discover why certain bugs occur in the wild that are difficult to reproduce during development, it has been a great tool. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is nice to find a tool that will allow you to log everything to a remote place and that you can access those logs from the web. #### Cons The web interface often feels slow and clunky #### Reasons for choosing Bugfender It works, and it doesn't require a native client be installed on every computer that might want to look at logs #### Vendor response Thanks a lot for your review Matt! We're always working to improve responsiveness of the app, although sometimes we're limited by the capabilities of the browser. But we don't give up, we'll continue to make improvements there! Replied May 2020 --- ### Does the job - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used other for free trial - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Ease of use and easy to integrate in the workflow #### Cons Could have an extended free trial period #### Vendor response Hi there! Thanks for your review. We have a free plan that you can use forever, please contact us if you need help with setting this up Replied May 2020 --- ### Excelent software - Overall rating: 4/5 - Reviewer: Rodolfo J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple implementation and very intuitive #### Cons Slow filters on searching in fairly long logs #### Vendor response Thanks a lot for your review, Rodolfo! Replied October 2020 --- ### Trial with Bugfender - Overall rating: 4/5 - Reviewer: Carlos M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used other for free trial - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I've used for android and iOS and the best thing here was how easy it was to implement. Compared with other solutions it was out of the box to have everything working as expected. #### Cons No big problems here. To be honest I really liked it as an alternative for other alternatives that I was testing. The reason why we decided not to renew the trial was just to avoid an extra expense on the project. #### Vendor response Thanks for your review Carlos! Replied June 2020 --- ### Great as a product manager - Overall rating: 5/5 - Reviewer: Lee B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Gives me insight into how often specific bugs are happening and seeing which specific users are having the issue. #### Cons Could use a better dashboard to highlight major bugs. #### Vendor response Hi Lee, thanks for your review! We're already working on better reporting of crashes and issues, thanks for pointing that out, I hope you like it when it comes out! Replied May 2020 --- Bugfender Reviews, Pros and Cons - 2026 Software Advice