All BugHerd Reviews
1-25 of 63 Reviews
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Mark
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
A no-brainer purchase for any agency or development team
A pleasure to use. Easy to install and use and it makes QA testing a delight.
PROSIt removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.
CONSThe lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.
Vendor Response
Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!
Replied February 2020
Kimberly
E-Learning, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
This tool pays for inself very quickly
Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.
PROSClear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.
CONSThere isn't anything that I dislike about it.
Reasons for switching to BugHerd
The previous process was extremely time-consuming and clunky.
Vendor Response
Hi Kimberly, Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project. Really appreciate you taking the time to share your love. Cheers, Merrin
Replied November 2023
Elliott
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2021
An essential tool for serious project management
This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!
PROSProjected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!
CONSAs projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s
Reasons for switching to BugHerd
Other products just don’t meet my needs
Vendor Response
Hi Elliott, You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.
Replied July 2021
Dealdiane
Graphic Design, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2018
Great for client and QA collaboration
This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.
CONSNeeds more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that
Chris
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Our clients LOVE it
To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!
CONSBugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.
Vendor Response
Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.
Replied April 2020
Andrew
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Get BugHerd and never get another bug list over email.
Love it! We use it every day.
PROSClients and team love using this tool. It’s easy to figure out and use for everyone.
CONSNo way to see items assigned to you across all projects.
Reason for choosing BugHerd
Contextual bug pins
Vendor Response
Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.
Replied October 2020
Dana
Computer Software, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
BugHerd has helped managing multiple website issues in one place.
The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.
CONSUpdates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.
Vendor Response
Thanks Dana for the fabulous review, glad to hear you and the team find it so easy. Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly. Cheers, Merrin
Replied October 2023
Štefan
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Very handy tool in web development
vera satisfied and very excited with new features implemented in this handy tool
PROSVery handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)
CONSsometimes its problem to capture screenshots of website.
Vendor Response
Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful.
Replied October 2020
Lee
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
Best tool for web design
I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.
PROSEasy of use and ability to tag the specific spot that needs correcting on websites.
CONSSometimes the email notifications don't notify you of new bugs on the site.
Vendor Response
Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.
Replied April 2020
Bill
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed November 2023
Great bug tracker and online collaborative tool
The features I need and not bloated with ones I don't need.
CONSI really do not have any cons to list other than the limitations to number of users for a given price.
Vendor Response
Hi Bill, Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs. Cheers, Merrin
Replied November 2023
Stella
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
Efficient and easy to use QA tool
We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.
PROSthe drawing and the tagging really help with identifying the exact location of bugs
CONSNothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added
Vendor Response
Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool.
Replied June 2021
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2019
Fast bug tracking for bulk bugs, with slow development of new features
I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.
PROSFast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.
CONSThe development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.
Vendor Response
Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.
Replied December 2019
Todd
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2020
A Real Game Changer for Web Dev
Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.
PROSBugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.
CONSSince BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.
Vendor Response
Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.
Replied February 2020
Denitsa
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great tool for small and medium-sized businesses
I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.
PROSBugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.
CONSThe email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.
Vendor Response
Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.
Replied October 2020
Phillip
Graphic Design, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed February 2018
Nice UI. Not compatible with responsive websites, however
Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.
PROSI like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!
CONSWhen the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.
Gui
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
BugHerd saves hours of client calls and endless piecemeal emails with feedback!
It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing!
CONSWe have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers.
Vendor Response
Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be.
Replied October 2020
Chuck
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Wonderful product that does exactly what is says it does.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.
PROSSimple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.
CONSA bit difficult to note changes on mobile, but it seems like that has been addressed now.
Vendor Response
Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.
Replied June 2020
Brittany
Online Media, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Amazing all round product
We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.
CONSDirect Intergration into Jira would have been good we have managed to do it via Zapier.
Vendor Response
Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients.
Replied April 2020
Christian
Online Media, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Bugherd is as indispensable as email
Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable.
PROSBugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket.
CONSNot much to dislike. There are opportunities to make it better including adding time tracking.
Vendor Response
Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it!
Replied July 2021
Paul
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Helps Make Large Projects Much Less Overwhelming
The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful.
CONSThe ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV [Branch]" to "Ready for RELEASE [Branch]" when doing a code merge.
Reason for choosing BugHerd
Recommended by Colleagues
Vendor Response
Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects. Thanks for the feedback about moving multiple tasks, you are not alone with that wish.
Replied June 2021
Adam
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
BugHerd is a life saver
We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease!
PROSWe absolutely love how easy it is to add, edit and deal with bugs in our website applications.
CONSThere is nothing we don't like about the software
Reason for choosing BugHerd
We didn't even look at other products - we found this and LOVED it immediately!
Vendor Response
Hi Adam, What a lovely review you've left for us. We're so chuffed to be called a life saver!
Replied June 2021
Tom
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Essential for our work flow
We use it just about every day for all web projects and would hate to be without it. It's indispensable.
PROSMarking comments in real-time on the actual web page was a huge plus for us.
CONSEarly reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.
Vendor Response
Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much.
Replied April 2020
Scott
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Bug Tracking Done Right
This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.
PROSThe Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.
CONSThe Mobile Support could be better BUT it is in the works.
Reason for choosing BugHerd
Robustness, ease of use, focused product on bug tracking
Vendor Response
Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you.
Replied August 2019
Ashley
Design, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2021
Can't live without Bugherd
Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.
CONSThe only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.
Vendor Response
Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.
Replied January 2022
Gary
Program Development, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Essential Tool
Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests.
CONSI can't think of anything that could be improved.
Vendor Response
Hi Gary, wow thank you for a 10/10 review! We couldn't be happier to hear you can't think of any improvements. However, we will continue to make updates that ensure your workflow for bug tracking and collecting client feedback becomes easier and easier! Thanks again.
Replied April 2020