About Zoho BugTracker


BugTracker by Zoho is a cloud-based bug tracking solution designed for businesses of all sizes. Key features include bugs automating, bugs viewing, file sharing, bugs dashboard, forums, time tracking and user administration.

BugTracker allows managers to record bugs with details such as severity and due date and assign them to users. These bugs can be viewed and tracked. Reporting allows users to keep track of logged as well as resolved bugs. An email notification keeps the team informed about the creation of and updates regarding bugs.

Users can create their own fields and workflows. An interface used by an organization can be personalized with the configuration tools offered by BugTracker. The solution can be integrated with multiple apps such as Zoho Desk, Zoho Analytics, Zoho People, Google Drive, JIRA, GitHub, Crashlytics and Bitbucket.

BugTracker provides its services on per month subscription basis and support is provided via user guides, email and an online help desk.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

45 Reviews of Zoho BugTracker

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(27)

4 stars

(17)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 45 reviews

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September 2018

Vikram from CrimsonLogic Global eTrade Services

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

Zoho's BugTracker for Issue/Bug/Change Management

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Pros

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

April 2018

Vincent from Cascade Receivables Management LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price

My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho.

Pros

My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Cons

Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

September 2018

Geetika from Creo Softech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2018

Zoho Bug Tracker

Very Good.

Pros

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2018

Instantly Spots and Tracks Bugs You Don’t Need

Pros

I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don’t need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

Cons

My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

October 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2017

Powerful features with Simple interface

Pros

I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Cons

Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

March 2019

Aleksandar from Gaming

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

March 2019

Must have for indie projects

We are using it for indie game and it's really amazing. Easy to track bugs and project status. It automatically creates Relase notes for each milestone, which is great! Also, collaborating is also great. Free version is more then enough for small teams like ours.

Pros

-Ease of use
-A lot of functionality to help the project organization
-UI is really good
-Fast and stable
-Free version is enough most of the time
-Nothing and no one will bother you when using free version
-Collaborating is easy
-Useful notifications
-You even get a forum (even with the free version)

Cons

There is a lack of customization:
-Can't add new custom entries for bug status (for example "re-opened" or "waiting for")
-Milestone status is always set to Open, even if it's just a planned milestone for the future. Can't add new status for milestones
-Can't add new custom entries for bug severity, classification

In short, you have to use it as they meant to, no customization at all.

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

July 2018

Increased productivity

Pros

Very fast custom views and a user-friendly dashboard to manage bugs.
the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs.
Increases the productivity with predefined privileges for every user and hierarchy.

Cons

It is on the little pricey side than other bug tracking solutions.
Doesn't have the mobile app.
It doesn't provide the mobile app.

April 2019

Frank from Enigma Technologies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

A very good bug tracking application

Pros

Of all the big tracking softwares I've used, Zoho bug tracker is easily that simplest to use. The ease of use doesn't mean it's a lightweight. Rather, it's very powerful and easy to customize to fit my workflows.
Zoho bug tracker has very reasonable pricing.
I also like the support from the team. They're usually very quick and helpful whenever help is needed.

Cons

The only thing I've always felt zoho bug tracker lacked was a mobile app. Now there's a mobile app that works very well, there's absolute nothing to complain about.

September 2018

Aliz from MDO Tecnologia SA de CV

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Efficiency for connecting Support and Projects areas

Great experience, helps keeping an accurate record for each area on its own tools.

Pros

It establishes a link between Support and Projects areas in our Company:
The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects.
In this case the attention of this ticket is often provided by our Projects area, and each area needs to be able to visualize, register and manage the requirement in its own tool.
By using BugTracker our Support area still keeps an eye on these kind of tickets and register its development in Zoho Desk, while passing the requirement to our Projects area leaving a link between both tools (Zoho Desk and Zoho Projects); meantime, our Projects Area registers this "issue" attention related to the specific project, and keeps an accurate record of the projects history.

Cons

When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk

October 2018

Maharajan from Auxo Labs Technology

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Excellent Product

It is excellent

Pros

Easy to access bug list and filtering and also email notification for each action

Cons

Able to track team bug list very easily

April 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

All in One Solution

Wonderful

Pros

I love this bt, no separate logins required, no hastle. If you use zoho mail or other crm through them, this is a must to keep your IT running.

Cons

The learning curve is slightly irritating, but if you have time to sit and explore the software, you're good to go.

April 2018

Ravikiran from SHARP Software Development India

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Best place to log and manage bugs

Worth having in the organization to avoid the cost of infracture

Pros

Easy to log and track
best integration with calendar
Supports blogs and forums
Easy to collaborate with the help of the chat
Good support to add related documents
Good work flow support

Cons

Little expensive
Lack of change log support
Not having good support for complex projects support
Overall not much to complain

October 2018

Ashish from LegalXGen

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Zoho Bug Tracker is Awesome! It tremendously increases the productivity and Collaboration

It has increased the Productivity and collaboration and helps us to keep track on the issues.

Pros

Easy to use and intuitive
Reports are good

Cons

Whatever we want it's there. So, no comments

June 2018

Kamar from R2 Media

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Best Solution for Bug Tracking

Pros

Have been using Bug Tracking Tools last 7 Months it got way easier to manage and plan new product updates. You can easily divide between new product updates and bug fixes.

Cons

Zoho's technical support is not helpful whatsoever, Little expensive and there is no mobile apps.
Overall not much to complain

April 2019

Haider Ali from Mux Life

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality