Instabug
Instabug
About Instabug
Awards and Recognition
Instabug Pricing
FREE $0/mo Basic Bug Reporting & Feedback 1 Member | 1 App | 1 Month Data Retention ESSENTIAL $124/mo Free Features + Crash Reporting Debugging Logs Basic Integrations 4 Members | 2 Apps | 3 Month Data Retention TEAM $249/mo Essential Features + In-App Chats In-App Surveys Feature Requests Analytics Advanced Integrations 4 Members | 2 Apps | 6 Month Data Retention BUSINESS $499/mo Team Features + Assisted On-boarding API Access Custom Reports 4 Members | 2 Apps | 12 Month Data Retention ENTERPRISE Business Features + SDK Customizations Account Management Priority Support On-Premise Hosting Dedicated Hosting White Labeling Unlimited Apps and Members Unlimited Data Retention
Starting price:
$124.00 per month
Free trial:
Available
Free version:
Available

Showing 1 - 5 of 92 reviews
Juliano
Verified reviewer
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
February 2019
My experience using Instabug
I have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!
Pros
It’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports.
Cons
The way the user can talk and show the application when report a bug or a suggestion.
Anonymous
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
July 2018
We used Instabug for mostly beta testing of our client Mobile apps
Manual and beta testing teams saved 30% of their time on logs and screenshots collecting
Pros
Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)
Cons
As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.
Anonymous
Company size: 201-500 employees
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
FUNCTIONALITY
4
December 2018
Recommended tool for bug tracking !!
Pros
Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.
Cons
There is nothing that I dislike for now.
Anonymous
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
March 2018
Instabug is a great tool for tracking bugs and customer experience
Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.
Pros
Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.
Cons
The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
September 2018
Instabug provides a lot of value for what you pay for
Pros
It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.
Cons
Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.