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Instabug software

69 reviews(4.5/5)
69 reviews(4.5/5)

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting.

Users are provided with customizable software developer kits (SDKs) to set up the solution. Instabug allows users to capture information from beta testers via in-app feedback, screenshots and screen recordings that help them to identify bugs. Users can also set up rules to automate workflows and control forwarding issue to third-party applications.

Instabug notifies stakeholders via email, push notification and in-app chat whenever a bug is fixed. It offers integration with various third-party project management and collaboration applications like Jira, Pivotal Tracker, GitHub, Bitbucket, Trello and Asana. The solution's crash reporting functionality provides users with information on running environments, thread states and network request logs.

Services are offered on an annual subscription basis that includes support via email, FAQs and live chat.

Supported Operating System(s):
Web browser (OS agnostic)

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69 Reviews of Instabug

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  • Gab from Feed

    Number of employees: 2-10 employees

    September 2018

    Ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.

    Cons

    I don't have a lot of money in my company for this product, but I still think it is worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Patrick from MakeSpace

    Number of employees: 51-200 employees

    September 2018

    Seamless Feedback Integration

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very easy to drag and drop into existing apps and get actionable feedback

    Cons

    Much of the UX assumes public-facing software, which doesn't quite match our internal use case where a given user may not necessarily use the same device again

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kerry from Serial Box

    Number of employees: 2-10 employees

    September 2018

    It pays for itself every month and more

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

    Pros

    - The UI is great and implementation is a breeze
    - I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
    - Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
    - I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

    Cons

    It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Glenn from Metal Payments

    Number of employees: 11-50 employees

    September 2018

    Can't really ship an app without it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall experience is very good, we've been using the product for a while now to gather feedback from our testers and it has helped us identify issues and save a lot of time in the process.

    Pros

    The ability to have users shake their device and send feedback regarding our apps.

    Cons

    Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Review by Tester, product owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like using Instabug, however would like to have more features for users / testers in order to highlight / describe an issue.

    Pros

    Anyone can participate in testing and improve the product

    Cons

    it is not easy to highlight a feature / describe an issue visually on the app, that is required an attention

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Hira from Freelancer

    Number of employees: 2-10 employees

    September 2018

    Instabug

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Crash reporting and screen recording
    Screenshot editing

    Cons

    Umm, I think there is nothing that I didnt like about Instabug

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Saved me tons of time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

    Cons

    Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pawel from Matador

    Number of employees: 2-10 employees

    September 2018

    Great tool for bug tracking

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Instabug helps my team track and fix crashes easily - if we were to not rely on Instabug, I think 80% of crashes would go unnoticed or non-described. Thanks to Slack plugin, our team can report a new bug and a developer would be able to instantly address the issue. Instabug is a great time saver and makes my life easier.

    Pros

    Hands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time.

    Cons

    There seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Thomas from Grownhub

    Number of employees: 2-10 employees

    September 2018

    Good value for money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good value for money, no need to integrate a lot of different stuff, no coding. Great features and integrations with e.g Jira and Slack.

    Pros

    I really like the fact that we were up and running within a few minutes and almost no customisation was neccesary to go about it together with our users.

    Cons

    The standard settings / library needs permissions for microphone, which is additional notification. Not a biggy, but wouldnt be my choice

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Instabug provides a lot of value for what you pay for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

    Cons

    Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Adrian from Recreational Facilities and Services

    Number of employees: 11-50 employees

    August 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has everything you need in one easy tool. With the bug reports i have th eoption to talk to the bug reporter. This can let our company get rid of our zendesk subscription and save money. Not to mention the awesome survey.

    Cons

    They should let you customize more of the colors in their survey software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Thiago from Kwiff

    Number of employees: 11-50 employees

    August 2018

    Excellent bug tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Organizes your bugs and help you focus on the ones that matter

    Cons

    Pricey compared to free features you get with other tools

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    Quick and easy solution for bug-tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats).

    Cons

    Missing some features that competitors have, like session replays and touch heatmaps
    If you’re in the market for a crash-reporting tool, this is the one. It’s not as expensive as bigger solutions, yet still delivers and provides great insights for devs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    We used Instabug for mostly beta testing of our client Mobile apps

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

    Pros

    Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

    Cons

    As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Get feedback from your users in a creative way

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Their new product managers' tools allow you to ask users questions, respond to their ratings, host a discussion board for requests and other great ones.

    Cons

    The documentation needs to be updated regularly also the prices are very high for small businesses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Bug reporting has never been easier and cooler.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report.

    Cons

    The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Super easy tool for mobile app bug reporting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bug reporting and user feedback.

    Pros

    I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

    Cons

    I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Maziar from CourseNetworking

    Specialty: Software / IT

    Number of employees: 11-50 employees

    April 2018

    Everyone have to use this!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very nice UI. Easy to use. High performance and cross-platform. It's trusted by big names. Very reliable.

    Cons

    The name is a little bit misleading. Pricing policy is not the best and can be more flexible. No option to support start-ups and open-source project (or at least I didn't find anything).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Harmandeep from PeerIQ

    Specialty: Software / IT

    Number of employees: 51-200 employees

    April 2018

    It is great to gather information

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has a pretty good chat feature, so report can be send with photos, screenshots and logs. It integrates easily with ios, android and web.

    Cons

    It requires some more improvements on the dashboard UI. It is a bit on the pricey end, it has a free trial for sometime though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sabastian from The Dynasty

    Number of employees: 51-200 employees

    April 2018

    Great product, although lesser priced available

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The program scans, detects issues with your computer and seems to do a good job of such.

    Pros

    We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period.

    Cons

    We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Instabug, Instabug

    April 2018

    Thank you Sabastian for reviewing Instabug! :)

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