It pays for itself every month and more

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Pros

- The UI is great and implementation is a breeze - I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down. - Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly. - I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Cons

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Instabug The Best For Bugs And Feedback

Integration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.

Pros

Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.

Cons

We haven't found anything that we dislike with Instabug.

Recommended tool for bug tracking !!

Pros

Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

Cons

There is nothing that I dislike for now.

Entry point for your customers feedback

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users

Pros

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Cons

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Instabug helped us to kill bugs faster

Overall experience was great there are some privacy policy questions that we are not sure about

Pros

We used instabug as a bug reporting tool from our UI test automation tests, and it seemed to be great for that.

Cons

It overrides many main entry point of the application and you can't be sure what other data they collect as the project is not open source. We did not ship this into production due to this.