Instabug
About Instabug
Awards and Recognition
Instabug Pricing
FREE $0/mo Basic Bug Reporting & Feedback 1 Member | 1 App | 1 Month Data Retention ESSENTIAL $124/mo Free Features + Crash Reporting Debugging Logs Basic Integrations 4 Members | 2 Apps | 3 Month Data Retention TEAM $249/mo Essential Features + In-App Chats In-App Surveys Feature Requests Analytics Advanced Integrations 4 Members | 2 Apps | 6 Month Data Retention BUSINESS $499/mo Team Features + Assisted On-boarding API Access Custom Reports 4 Members | 2 Apps | 12 Month Data Retention ENTERPRISE Business Features + SDK Customizations Account Management Priority Support On-Premise Hosting Dedicated Hosting White Labeling Unlimited Apps and Members Unlimited Data Retention
Starting price:
$149.00 per month
Free trial:
Available
Free version:
Available

Most Helpful Reviews for Instabug
1 - 5 of 93 Reviews
Nabil
Verified reviewer
Internet
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
I use it for testing feature releases and client feedback. Absolutely love it.
Instant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface.
CONSNo app yet.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
We used Instabug for mostly beta testing of our client Mobile apps
Manual and beta testing teams saved 30% of their time on logs and screenshots collecting
PROSMe and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)
CONSAs we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
Recommended tool for bug tracking !!
Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.
CONSThere is nothing that I dislike for now.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Instabug is a great tool for tracking bugs and customer experience
Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.
PROSRelatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.
CONSThe price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Instabug provides a lot of value for what you pay for
It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.
CONSTheir dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.