Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting.

Users are provided with customizable software developer kits (SDKs) to set up the solution. Instabug allows users to capture information from beta testers via in-app feedback, screenshots and screen recordings that help them to identify bugs. Users can also set up rules to automate workflows and control forwarding issue to third-party applications.

Instabug notifies stakeholders via email, push notification and in-app chat whenever a bug is fixed. It offers integration with various third-party project management and collaboration applications like Jira, Pivotal Tracker, GitHub, Bitbucket, Trello and Asana. The solution's crash reporting functionality provides users with information on running environments, thread states and network request logs.

Services are offered on an annual subscription basis that includes support via email, FAQs and live chat.



81 Reviews of Instabug

Overall rating

4.65 / 5 stars

Filters:

Showing 1 - 20 of 81 reviews

January 2019

Dan from Driver Seat auto sales

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great software for any business or even personal use!

Pros

Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use!

Cons

Love it has been amazing for my business. There isn't anything I don't like about it!

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Recommended tool for bug tracking !!

Pros

Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

Cons

There is nothing that I dislike for now.

December 2018

Tim from GoSea Digital Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Exactly how and what you need

Easiest way to give your users a simple way to contact with you, and be able to respond to any issues.

Pros

Been using Instabug for a couple of years now. Very useful, essentially meant we didn't need to time sink to create a contact platform, just integrated theirs into our solution.

Cons

Nothing bad to say about it to be honest. Done everything we needed thus far.

December 2018

Santhosh from Vodafone New Zealand

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

InstaBug Review - My Vodafone App (New Zealand)

Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!

Pros

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

Cons

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

December 2018

Hemang from -

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Awesome services with great customer support!

Overall experience is amazing! I recommend everyone to use this for your apps to get feedback about your app.

Pros

Obviously their functionality + dashboard
And customer support

Cons

Not sure. There's nothing I can remember !!

December 2018

David from Chess.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Wonderful product with incredible team!

We have been using it for a few months already and it has dramatically changed our ratings on the app store. People reach us to ask for help instead of sending 1-star reviews. Super easy to install and users really appreciate it.

Pros

Features, easy to use and above all, their support team.

Cons

Have not found anything remarkable yet that we do not like.

November 2018

Ben from Grasshopper

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Essential tool for my user-support workflow

Overall very pleased with the experience.

Pros

Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.

Cons

Small annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system.

November 2018

Rex from 8it Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Exceptional Tool for Mobile App Startups

Pros

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.

We are able to practice lean development and product iteration very successfully because of it.

Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.

I really wish them the best.

Cons

Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

November 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Its working fine

InstaBug is really good tool but the guide is avaialble in the internet is very less

Pros

its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues

Cons

Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google

October 2018

Marcin from Computer Software

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great library for every project

There is no perfect code with 100% test coverage, instabug is another level of testing and reporting very detailed bugs which may occur during runtime. Perfect solution to feel more secure.

Pros

- Complete and detailed logs
- Reporting bugs with screenshots and videos (shaking etc.)
- Integration with JIRA

Cons

- The most annoying is opening logs details
- Surveys seems for me to be useless

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

September 2018

Great reporting tool

Pros

It is easy to use, and let to give quick feedback about application with automatically gather lot of data about system.
Also repro steps screens are cool stuff

Cons

Although this is great feature the Jira integration is poor configurable. But reported through it is messy.

September 2018

Gab from Feed

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

5 of 5

September 2018

Ease of use

Pros

How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.

Cons

I don't have a lot of money in my company for this product, but I still think it is worth it.

September 2018

Patrick from MakeSpace

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Seamless Feedback Integration

Pros

Very easy to drag and drop into existing apps and get actionable feedback

Cons

Much of the UX assumes public-facing software, which doesn't quite match our internal use case where a given user may not necessarily use the same device again

September 2018

Carlos from Teravision Technologies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Instabug the perfect feature

Pros

Instabug works very well. The dashboard is usefull. Have a lot of funcionalities.

Cons

Maybe needs the posibility of custom the bug reporting section. I really love instabug

September 2018

Kerry from Serial Box

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

It pays for itself every month and more

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Pros

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Cons

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

September 2018

Glenn from Metal Payments

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Can't really ship an app without it

Overall experience is very good, we've been using the product for a while now to gather feedback from our testers and it has helped us identify issues and save a lot of time in the process.

Pros

The ability to have users shake their device and send feedback regarding our apps.

Cons

Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2018

Review by Tester, product owner

I like using Instabug, however would like to have more features for users / testers in order to highlight / describe an issue.

Pros

Anyone can participate in testing and improve the product

Cons

it is not easy to highlight a feature / describe an issue visually on the app, that is required an attention

September 2018

Hira from Freelancer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Instabug

Pros

Crash reporting and screen recording
Screenshot editing

Cons

Umm, I think there is nothing that I didnt like about Instabug

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Saved me tons of time

Pros

Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

Cons

Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.

September 2018

Pawel from Matador

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Great tool for bug tracking

Instabug helps my team track and fix crashes easily - if we were to not rely on Instabug, I think 80% of crashes would go unnoticed or non-described. Thanks to Slack plugin, our team can report a new bug and a developer would be able to instantly address the issue. Instabug is a great time saver and makes my life easier.

Pros

Hands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time.

Cons

There seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website.