Instabug Software


 

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting.

Users are provided with customizable software developer kits (SDKs) to set up the solution. Instabug allows users to capture information from beta testers via in-app feedback, screenshots and screen recordings that help them to identify bugs. Users can also set up rules to automate workflows and control forwarding issue to third-party applications.

Instabug notifies stakeholders via email, push notification and in-app chat whenever a bug is fixed. It offers integration with various third-party project management and collaboration applications like Jira, Pivotal Tracker, GitHub, Bitbucket, Trello and Asana. The solution's crash reporting functionality provides users with information on running environments, thread states and network request logs.

Services are offered on an annual subscription basis that includes support via email, FAQs and live chat.

 

Instabug - Dashboard
 
  • Instabug - Dashboard
    Dashboard
  • Instabug - Bugs
    Bugs
  • Instabug - Crashes
    Crashes
  • Instabug - Chats
    Chats
Supported Operating System(s):
Web browser (OS agnostic)

56 Reviews of Instabug

 

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Software Advice Reviews (3)
More Reviews (53)

Showing 1-3 of 3

Maziar from CourseNetworking
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Everyone have to use this!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very nice UI. Easy to use. High performance and cross-platform. It's trusted by big names. Very reliable.

Cons

The name is a little bit misleading. Pricing policy is not the best and can be more flexible. No option to support start-ups and open-source project (or at least I didn't find anything).

Review Source
 
 

Harmandeep from PeerIQ
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It is great to gather information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has a pretty good chat feature, so report can be send with photos, screenshots and logs. It integrates easily with ios, android and web.

Cons

It requires some more improvements on the dashboard UI. It is a bit on the pricey end, it has a free trial for sometime though.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Super easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Instabug has a light feel, clean interface, super user friendly Clean, and starts off with cheap monthly prices.

Cons

Lacks categorization features, kinda clunkey and feels like beta at some points in time, but this is offset with support and getting a response and help quickly.

Review Source
 
 
 
Showing 1-20 of 53


July 2018

July 2018

We used Instabug for mostly beta testing of our client Mobile apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Pros

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Cons

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Review Source: Capterra
 


June 2018

June 2018

Get feedback from your users in a creative way

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Their new product managers' tools allow you to ask users questions, respond to their ratings, host a discussion board for requests and other great ones.

Cons

The documentation needs to be updated regularly also the prices are very high for small businesses.

Review Source: Capterra
 


June 2018

June 2018

Bug reporting has never been easier and cooler.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report.

Cons

The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out.

Review Source: Capterra
 


May 2018

May 2018

Super easy tool for mobile app bug reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bug reporting and user feedback.

Pros

I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

Cons

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

Review Source: Capterra
 

Sabastian from The Dynasty
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great product, although lesser priced available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program scans, detects issues with your computer and seems to do a good job of such.

Pros

We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period.

Cons

We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation.

Review Source: Capterra

  Response: Instabug, Instabug

Date: April 2018

April 2018

 

Thank you Sabastian for reviewing Instabug! :)

 

FOT P from B A T

March 2018

March 2018

Fast, efficient and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good power at my working place.
Great and clear experience for every aspect of the business needs.

Cons

No clear method by which to route customer service calls to a customer service
Difficult to maintain the flow of every call

Review Source: Capterra
 

Thaís from Filmow

March 2018

March 2018

it's is a good plataform to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

all the graphics well structure and all extra features to improve the aplication. and the live reports.

Cons

about the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap.

Review Source: Capterra
 


March 2018

March 2018

Excellent product for gathering feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We got a ton of feedback from our beta testers while developing our app.

Pros

It made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback.

Cons

There was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback.

Review Source: Capterra
 

tori from Plann Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The team are very attentive and supportive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of benefits from being able to see useful information at a glance to reference numbers & dashboard content

Pros

Ease of use and information available. Chat feature is helpful and ability to see screenshots & recordings from users when issues are reported. Being able to see device, connectivity & version information at a glance.

Cons

The only concern is sometimes reports or chat alerts don't get to the inbox immediately and are not seen straight away.

Review Source: Capterra
 


March 2018

March 2018

instabug is one of the most useful integerations to us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

fixed bugs

Pros

the simplicity of integrating the software to the code regardless how big the code is or how complicated.

Cons

i think there ought to be better ways to get the average user to report a bug instead of only a selected group or the tech savvy users.

Review Source: Capterra
 

Yasmany from The Primos NYC Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Entry point for your customers feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users

Pros

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Cons

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Review Source: Capterra
 


March 2018

March 2018

Instabug is a great tool for tracking bugs and customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Pros

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

Cons

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Review Source: Capterra
 


March 2018

March 2018

As a customer support agent, I use instabug to reply to users inside our app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I'm able to respond to our users directly at their pain points. The fact that our engineering team can see where the issues lie exactly helps us iterate faster.

Cons

I wish there was a HelpScout plugin so that we could respond direct to live users from our HelpScout inbox. We have a bit of a workaround, but it's not nearly as quick as a direct link could be.

Review Source: Capterra
 


March 2018

March 2018

It has been a bit difficult to use and configure but has a lots of perks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Features and how specific it is. You are able to quickly trace a bug to its origin without much delay.

Cons

Difficulty to configure and read the logs. Especially logs related to http requests and connections.

Review Source: Capterra
 

Willis from LiveLike

March 2018

March 2018

We built the solution for Unity based on your native plugins - it's useful to get feedbacks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Getting feedbacks from customer
Getting feedbacks from QA team
Getting network logs to check the backend interaction

Cons

The solution is not integrated with Unity out of the box
The solution doesn't work in VR, it opens a normal activity which is not stereo

Review Source: Capterra
 

ahmed from online invoices

March 2018

March 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it's easy to use and more reliable than other softwares i tried many softwares that didn't support image attached to the bug report

Review Source: Capterra
 

Mustafa from Self-employed

March 2018

March 2018

Not complicated to use, like that i can add my developers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The organization of the software and the cross platform. i can add any type of App in same platform.

Cons

The least maybe is the User interface of the software. it's fine and clean but i think that you can do better guys.

Review Source: Capterra
 

Ahmed from RiseUp Co.

March 2018

March 2018

the best beta testing tool for mobile so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers.

Pros

that it doesn't have to be a crash to be reported, comments and video recording... Integration with React Native, Native iOS and Native Android.

Cons

the dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at.

Review Source: Capterra
 

Muhammad from Arab Academy for Science and Technology

March 2018

March 2018

the best iterative feedback loop from users to develop your apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

there is a lot of awesome futures for app developers to squash bugs immediately and increase the iterative loop of developing what people needs

Cons

I think there should be an option for the app developers to respond to the customer who sent the feedback to increase customer loyalty

Review Source: Capterra
 

Mostafa from ASU
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

telling the developer that his software has some bugs with easy way was fantastic just move ur hand!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

crash report , contact the users

Pros

I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information.

Cons

The cost , it's really problem in the first launching the app just it the obstacle in the software .

Review Source: Capterra