Instabug Software

Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Pros

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Cons

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Pros

Their new product managers' tools allow you to ask users questions, respond to their ratings, host a discussion board for requests and other great ones.

Cons

The documentation needs to be updated regularly also the prices are very high for small businesses.

Pros

I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report.

Cons

The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out.

Bug reporting and user feedback.

Pros

I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

Cons

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

The program scans, detects issues with your computer and seems to do a good job of such.

Pros

We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period.

Cons

We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation.

Pros

Good power at my working place.
Great and clear experience for every aspect of the business needs.

Cons

No clear method by which to route customer service calls to a customer service
Difficult to maintain the flow of every call

Pros

all the graphics well structure and all extra features to improve the aplication. and the live reports.

Cons

about the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap.

We got a ton of feedback from our beta testers while developing our app.

Pros

It made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback.

Cons

There was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback.

Lots of benefits from being able to see useful information at a glance to reference numbers & dashboard content

Pros

Ease of use and information available. Chat feature is helpful and ability to see screenshots & recordings from users when issues are reported. Being able to see device, connectivity & version information at a glance.

Cons

The only concern is sometimes reports or chat alerts don't get to the inbox immediately and are not seen straight away.

fixed bugs

Pros

the simplicity of integrating the software to the code regardless how big the code is or how complicated.

Cons

i think there ought to be better ways to get the average user to report a bug instead of only a selected group or the tech savvy users.

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users

Pros

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Cons

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Pros

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

Cons

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Pros

I love that I'm able to respond to our users directly at their pain points. The fact that our engineering team can see where the issues lie exactly helps us iterate faster.

Cons

I wish there was a HelpScout plugin so that we could respond direct to live users from our HelpScout inbox. We have a bit of a workaround, but it's not nearly as quick as a direct link could be.

Pros

Features and how specific it is. You are able to quickly trace a bug to its origin without much delay.

Cons

Difficulty to configure and read the logs. Especially logs related to http requests and connections.

Pros

Getting feedbacks from customer
Getting feedbacks from QA team
Getting network logs to check the backend interaction

Cons

The solution is not integrated with Unity out of the box
The solution doesn't work in VR, it opens a normal activity which is not stereo

Pros

it's easy to use and more reliable than other softwares i tried many softwares that didn't support image attached to the bug report

Pros

The organization of the software and the cross platform. i can add any type of App in same platform.

Cons

The least maybe is the User interface of the software. it's fine and clean but i think that you can do better guys.

I delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers.

Pros

that it doesn't have to be a crash to be reported, comments and video recording... Integration with React Native, Native iOS and Native Android.

Cons

the dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at.

Pros

there is a lot of awesome futures for app developers to squash bugs immediately and increase the iterative loop of developing what people needs

Cons

I think there should be an option for the app developers to respond to the customer who sent the feedback to increase customer loyalty

crash report , contact the users

Pros

I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information.

Cons

The cost , it's really problem in the first launching the app just it the obstacle in the software .