Instabug

RATING:

4.61

(92)

About Instabug

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting. Users are provided with customizable software developer kits (SDKs) to set up the solution. Instabug allows users to capture information from beta testers via in-app feedback, screenshots and screen recordings that help them to identify bugs. Users can also set up rules to automate workflows and control forwarding issue to third-party applications. Instabug notifies stakeholders via email, push notification and in-app chat whenever a bug is fixed. It offers integration with various third-party project management and collaboration applications like Jira, Pivotal Tracker, GitHub, Bitbucket, Trello and Asan...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Instabug Pricing

FREE $0/mo Basic Bug Reporting & Feedback 1 Member | 1 App | 1 Month Data Retention ESSENTIAL $124/mo Free Features + Crash Reporting Debugging Logs Basic Integrations 4 Members | 2 Apps | 3 Month Data Retention TEAM $249/mo Essential Features + In-App Chats In-App Surveys Feature Requests Analytics Advanced Integrations 4 Members | 2 Apps | 6 Month Data Retention BUSINESS $499/mo Team Features + Assisted On-boarding API Access Custom Reports 4 Members | 2 Apps | 12 Month Data Retention ENTERPRISE Business Features + SDK Customizations Account Management Priority Support On-Premise Hosting Dedicated Hosting White Labeling Unlimited Apps and Members Unlimited Data Retention

Starting price: 

$124.00 per month

Free trial: 

Available

Free version: 

Available

Dashboard
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Instabug Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Showing 1 - 5 of 92 reviews

User Profile

Juliano

Verified reviewer

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

February 2019

My experience using Instabug

I have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!

Pros

It’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports.

Cons

The way the user can talk and show the application when report a bug or a suggestion.

Anonymous

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2018

We used Instabug for mostly beta testing of our client Mobile apps

Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Pros

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Cons

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Anonymous

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

4

December 2018

Recommended tool for bug tracking !!

Pros

Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

Cons

There is nothing that I dislike for now.

Anonymous

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2018

Instabug is a great tool for tracking bugs and customer experience

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Pros

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

Cons

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

September 2018

Instabug provides a lot of value for what you pay for

Pros

It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

Cons

Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

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