--- title: "Luciq Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Luciq. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Luciq is a good fit for you!" source_url: "https://www.softwareadvice.com/bug-tracking/instabug-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Luciq](https://www.softwareadvice.com/bug-tracking/instabug-profile/) / Luciq Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bug-tracking/instabug-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bug-tracking/instabug-profile/alternatives/) # Luciq User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.0/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 61 reviews (64%) - 4 stars: 31 reviews (33%) - 3 stars: 3 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Instabug gave us the ability to easily interact with our customer and to keep track of any eventual crashes/problems on our mobile app. - It makes application development and testing easy - It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions. ### Most mentioned cons - The SDK needed to be included in the mobile app, sometimes had problem causing crashes. - Most of the things I like about this software, but one thing I don't like is customer care, once I had a problem with the software but they didn't respond on time, but I think now they are improving. - Very pushy "upgrade" now, it's really not friendly. ## Luciq customer reviews Showing reviews 1-25 of 95 (page 1). ### I use it for testing feature releases and client feedback. Absolutely love it. - Overall rating: 5/5 - Reviewer: Nabil R. - Verified reviewer: Yes - Industry: Internet - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Instant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface. #### Cons No app yet. --- ### We used Instabug for mostly beta testing of our client Mobile apps - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Manual and beta testing teams saved 30% of their time on logs and screenshots collecting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports) #### Cons As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis. --- ### Recommended tool for bug tracking !! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool. #### Cons There is nothing that I dislike for now. --- ### Instabug is a great tool for tracking bugs and customer experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool. #### Cons The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets --- ### the best beta testing tool for mobile so far. - Overall rating: 5/5 - Reviewer: Ahmed T. - Verified reviewer: Yes - Industry: Information Services - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros that it doesn't have to be a crash to be reported, comments and video recording... Integration with React Native, Native iOS and Native Android. #### Cons the dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at. --- ### My experience using Instabug - Overall rating: 5/5 - Reviewer: Juliano A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!👏🏼 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports. #### Cons The way the user can talk and show the application when report a bug or a suggestion. --- ### Fast integration, and helped us in getting quick feedback - Overall rating: 5/5 - Reviewer: Ayman E. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Quick feedback from our active users that helped us improve our product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths #### Cons The in-app chat, it's costly to get the whole support team on it to support our customers on the app. --- ### Useful and informative - Overall rating: 4/5 - Reviewer: Abdelrhman I. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros good crash analytics, being able to get feedback from my users,getting answers to surveys from my target audience #### Cons not able to get live view of how the user got the crash as sometimes the details provided could lead to different situations that might cause that crash --- ### Help me a lot in developing my own applications - Overall rating: 5/5 - Reviewer: Eng mohamed e. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered You can make more contact with customers who use the apps you publish and it's a great reason to develop myself programmatically and scientifically to be a Director of Development #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help me track the errors that occur after the launch of the application a lot in rapid communication using the application instead of deleting the application to send the problems that face them and it was much easier for me #### Cons You can make more contact with customers who use the apps you publish and it's a great reason to develop myself programmatically and scientifically to be a Director of Development --- ### it's easy to get help from your user - Overall rating: 5/5 - Reviewer: Tommaso D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros if you want to get help from your user and receive bugs or improvements, it's your service! the SDK can be installed whitin minutes #### Cons it can be a little bit expensive if you want to have better features --- ### Perfect tool for App user feedback and crash monitoring - Overall rating: 4/5 - Reviewer: Gabor P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window. Our company then uses InstaBug to follow up on with users and the developers of the app to solve those bugs. We also use it to force App updates when a new release is available in the App store. We also monitor App stability using the Crash reporting module. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions. Just by shaking the phone, the users are able to send reports with screen shots and screen video recording. The software SDK is easy to implement. It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers. It also has an extensive crash reporting function and related dashboard. #### Cons I am not aware of an InstaBug App itself that would be useful to be able to deal with bugs on the move. --- ### Its working fine - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for free trial - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered InstaBug is really good tool but the guide is avaialble in the internet is very less #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues #### Cons Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google --- ### Awesome product, amazing customer service! - Overall rating: 5/5 - Reviewer: Almog B. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Catching exceptions, bug reports, technical customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever. The customer service is amazing, responses within few seconds-minutes. #### Cons Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats). --- ### Great software for any business or even personal use! - Overall rating: 5/5 - Reviewer: Dan G. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use! #### Cons Love it has been amazing for my business. There isn't anything I don't like about it! --- ### It has been a bit difficult to use and configure but has a lots of perks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Features and how specific it is. You are able to quickly trace a bug to its origin without much delay. #### Cons Difficulty to configure and read the logs. Especially logs related to http requests and connections. --- ### Bitraptors and Instabug - Overall rating: 5/5 - Reviewer: Vujevits J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, user-centric with a lot of useful features. #### Cons Very pushy "upgrade" now, it's really not friendly. --- ### Great customer support easy to install - Overall rating: 5/5 - Reviewer: Josh S. - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered User insight #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature. #### Vendor response Thank you Josh for your review :) Replied August 2017 --- ### Essential tool for my user-support workflow - Overall rating: 4/5 - Reviewer: Ben C. - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Overall very pleased with the experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive. #### Cons Small annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Vincent S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service was on point when Instabug running on our react native app didn't allow for bugs to be reported if files got attached. Well done. #### Cons We got what we were expecting also due to the free trial period. Nothing to complain so far. --- ### Having been recommended Instabug, we have found the app easy to use and the team approachable - Overall rating: 4/5 - Reviewer: Sam George C. - Verified reviewer: Yes - Industry: Insurance - Product usage: Used weekly for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's simplicity. It's a technology that allows our users to report their bugs at a crucial time for us. Being at MVP stage, we want to know suggestions and issues real-time and instabug allows us to do this. --- ### I used instabug sdk for Android, it't a great service foe bug reporting and integration is very easy - Overall rating: 4/5 - Reviewer: Atef H. - Industry: Computer Software - Company size: Self-Employed - Product usage: Used other for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Fasy and easy way for bug reporting and user engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful! #### Cons I think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded! --- ### Bug reporting has never been easier and cooler. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report. #### Cons The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out. --- ### Ease of use - Overall rating: 5/5 - Reviewer: Gab C. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up. #### Cons I don't have a lot of money in my company for this product, but I still think it is worth it. --- ### it's is a good plataform to work with - Overall rating: 4/5 - Reviewer: Thaís F. - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros all the graphics well structure and all extra features to improve the aplication. and the live reports. #### Cons about the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap. --- ### Great product, although lesser priced available - Overall rating: 4/5 - Reviewer: Sabastian W. - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The program scans, detects issues with your computer and seems to do a good job of such. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period. #### Cons We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation. #### Vendor response Thank you Sabastian for reviewing Instabug! :) Replied April 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/bug-tracking/instabug-profile/reviews/?page=2) --- Luciq Reviews, Pros and Cons - 2026 Software Advice