We use MantisBT to help desk, IT project management and software development tickets (bug a new funcionalities)

Easy use and API and plugin capabilities

I would like a more modern user interface and better statistic funcionality

Proper tracking of daily tasks.

Can track multiple projects and multiple users working on it. The filters given are really awesome, it helps a lot to track the project and user workflow. Many functionalities are given with simplicity like forms, user tracker, project-wise tracking, road maps, user account, project details, etc. Various User levels are given to work with, so it's easy to assign, resolve and close the issue for higher / lower level user too. The detailing about any task gives in-depth info of any project, in which child task, parent task functionality plays the major role.

The UI is not at all user-friendly, the non-technical person could not understand it easily. The concept of child class/ parent class is tedious to understand in the first view. The links for "Bug Update" page (Pencil icon) and "bug view" page (hyperlinked Bug ID) are located really very close, so while updating the task, it creates confusion.

The main dashboard is simple and easy to use and distributes issues by statuses with a very handy timeline. You can manage many projects and sub-projects. Also, it is very useful to link your GitHub repo and see code diffs directly from MantisBT.

The Roadmap view is only a list of closed issues, it lacks a Gant Chart, agile reports and Epics management. It lacks support to integrate other repositories natively.

I've been using the product for over five years and it does the job.

I use this product daily to manage all tasks involved in multiple online development projects. It is easy to use, keeps everything organized in one place and is easy to update and customize to my needs.

It currently meets my needs so no critique at this time. It would be great to have additional training on features we may not be aware of.

We use MantisBT for our Support Staff to report, track and research problems our customers have encountered with our software product. At the same time, it is also used by our software development team to report and track issues and enhancements with our software. Being able to correlate the two is something that other support tracking software cannot do.

It is easy to use, customizable and works well for integrating issues between support and development teams.

Not that it is truly a bad thing, but there are just so many fields as options, it can be overwhelming.