Planio Software


 

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during software development or product designing and allows users to configure post-issue activities such as incident generation, task assigning, alerting and prioritizing.

Planio allows businesses to manage projects using Scrum, Kanban or standard waterfall approach. Users can create rules for workflow, set role-based permissions for various user bands and automate task sequences using a drag-and-drop interface. The task board displays a roadmap of the tasks scheduled for the day with collaborative interaction for multiple users. Users can track daily progress and generate customizable reports with simple and advanced charts.

Planio also offers communication tools to share project updates using blogs, emails and team chat features. Other features include knowledge management, integration with Git and SVN repositories, time tracking and help desk management.

 

Planio - Agile board
 
  • Planio - Agile board
    Agile board
  • Planio - Add blog article
    Add blog article
  • Planio - Issue tracking
    Issue tracking
  • Planio - Mobile interface
    Mobile interface
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of Planio

 

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Software Advice Reviews (1)
More Reviews (19)

Showing 1-1 of 1

Jasleen from New Jersey Institute of technology
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

planio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent Redmine implementation, I really appreciate the Agile-plugins (burnup/burndown, Agile planning and Scrum board).

Cons

The only weakness as a project tool for me is the Gantt. It's ok to view, but is not interactive. Not enough to lose a star though, this product is real value for money

Review Source
 
 
 
Showing 1-19 of 19

Matt from Skillz
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A really easy project planning product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.

Pros

I'm using it for bug tracking and project management. Its simplicity is really great.

Cons

Sometimes there can be too many options or options that aren't explained well.

Review Source: Capterra
 

Andy from Pixsan Digital Software Limited

November 2015

November 2015

Excellent customer support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I found a minor layout issue with the new look and feel for the PlanIo Redmine site. I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue.

Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.

Review Source: Capterra
 

Ari from Gen-X

November 2015

November 2015

Great service, excellent support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was familiar with Redmine, so when I moved to the cloud, Planio was a natural choice.
They were very accommodating in terms of tailoring a subscription that suited my needs and I am extremely satisfied with their support.

Review Source: Capterra
 

Alexander from SBCG

October 2015

October 2015

Customer support and help with migration is great !

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Actually I cannot say much about the tool yet, just started using it recently. I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository. I chose it from many other redmine offerings.

What I'd like to mention is a really great customer support. Plan.io offers free migration services at start. We had Redbooth as our previour task tracker and we needed to migrate all tasks and history from there. The migration was done very quickly (~1,5 workdays) - thanks to Jens Krämer and his team. What's really impressive for me is that they didn't ask for the data in some special format, I just provided them data from Redbooth as I had it and they did all format/encoding conversions and such things. That was very impressive and helpful. Thanks a lot guys ! And good luck with the product ! +1 loyal client from now :)

Review Source: Capterra
 

Leandro from Scientts Technology

October 2015

October 2015

At the moment, I am happy with Planio

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I started a Planio account almost a week ago and I was supported by a team with a high professional quality. All my requests are solved and within the agreed time.
In special, Jens Krämer, that has worked on my requests, did a good and professional job.

Review Source: Capterra
 

caroline from Beseye icloud security

October 2015

October 2015

convenience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

really satisfied with Louise Engel's customer service.

Review Source: Capterra
 

AJ from Singlemind Consulting

September 2015

September 2015

Great service and product!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Plan.io has top quality customer service. They are responsive and knowledgeable. The process of migrating into plan.io form our existing redmine server was seamless and they were flexible to meet our needs and timeline. On top of this they saved us 100s of dollars per month.

Redmine is an open source product but they've put together a solid platform with great features that look nice and work great!

Review Source: Capterra
 

Matthew from CDM Smith

September 2015

September 2015

Simple, Powerful, Fast, great customer Service...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Was using my own redmine cloud server instance but wanted something more stable and easy to manage for a corporate envioronment. Looked at Planio and another company. Both good, but the Planio UI is a more familiar redmine look and feel. The price plans are good, they actually have a free bronze plan which they don't advertise - good for 1 person operations. The customer service was very good. They were able to pull in my tasks from my old instance into the new instance, overnight. Then I had a couple of questions, and they always answered within a few hours. Note that they are in Germany so a question in the morning (US) might be answered same day, but one in the afternoon not until the next day. Response times seem good, so far anyway. I really like that they give you the repository for free - install tortoise on your clients and you have a managed, versioned, cloud repository in no time. Awesome. Oh, and the agile boards are included as part of their standard plans, which are very useful.

All in all, extremely happy. Always liked redmine, but using planio to manage/host that is a no brainer. Have used redmine before in projects large and small, and once people understand what it is, productivity goes through the roof. I would say it doubles effective output. Many people don't understand what it is - they think that servicenow or MSProject or Sharepoint can do the same - and to some degree that's true. But redmine/planio takes all of that to the next level, makes it super easy and configurable, and provides an end to end solution all the way from Senior management right down to day to day team members.

Review Source: Capterra
 

David from OfficeCraft Ltd

September 2015

September 2015

Excellent bug tracking project management system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Works really well with our small team. Very powerful. Technical support first rate.

Review Source: Capterra
 

Matthew from The Pedigree Project

August 2015

August 2015

Great service with outstanding support.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very pleased with the service - no performance problems and everything integrates and works nicely. Planio truly shines with support however: fast responses and always of a high and very professional quality. I'd be more than happy to recommend Planio to anyone who is looking for a project management platform.

Review Source: Capterra
 

Arie from Moonstudios

August 2015

August 2015

Insanely fast and useful support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've had multiple support emails to "Holger Just | Planio GmbH ",
Always received very fast and helpful responses.

Thanks!

Review Source: Capterra
 

Bob from MetaLuminous Corp

July 2015

July 2015

Overall very positive.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The system is reasonably fast, and good at what it does. Problems are responded to promptly (very quickly in some cases!). Over a 6 month period we reported three relatively obscure bugs, and all three were fixed within 24 to 48 hours. The core functionality is strong and reliable.

If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification. Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information. To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.

As anyone who has ever tried to configure that in Outlook or Thunderbird can tell you, the installation of a certificate and the configuration of the client to use it are fraught with difficulties. Many people just give up. An ideal solution would be for the system to support plain-text email notification of task status changes as it does now, but with the option to not include the details, just the task title and the statement "The status of this task has changed. It is now assigned to you with XXXX Priority. Please see the task for details [link]".

However, this is a relatively minor problem that does not detract significantly from our overall positive experience using the system. It's a strong solution.

Review Source: Capterra

  Response: Planio, Planio

Date: August 2015

August 2015

 

Hi Bob,

Thank you very much for your valuable feedback. It is highly appreciated.

Regarding our email update functionality, I completely agree with you that email is not a safe medium to transmit sensitive data. That's why we introduced OpenPGP encryption for all email notifications a while back. You can read my blog post about it here:

http://plan.io/blog/post/90456288938/closing-the-email-encryption-loophole-with

Unfortunately, setting up email encryption is still trickier than we wish it would be, depending on the email client you are using. However, we consider offering email notification encryption via OpenPGP to be the best of the options currently available to service providers like us.

I will forward your feedback regarding the removal of certain information from the notification emails to our product team, though.

Thanks again, please don't hesitate to get back to me at any time with any questions or feedback.

~ Jan Schulz-Hofen, Managing Director

 

Lorna from The ALLIANCE

July 2015

July 2015

Brilliant Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel. She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.

Review Source: Capterra
 

Tobias from Vektor

July 2015

July 2015

Flawless

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The communication between the costumer and the company is very good. If you have any questions or problems you will get an answer right away. They help you with anything, big or small, and take you seriously.

Review Source: Capterra
 

Edgar from JIBES

July 2015

July 2015

Git over HTTPS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Asked for support whether Git over HTTPS was supported. This seemed not to be the case, but they implemented it within 24 hours and it's running!

Review Source: Capterra
 

Kai Olav from Ostereng

July 2015

July 2015

Excellent PM-tool for small/medium projects

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent Redmine implementation, I really appreciate the Agile-plugins (burnup/burndown, Agile planning and Scrum board).

The only weakness as a project tool for me is the Gantt. It's ok to view, but is not interactive. Not enough to lose a star though, this product is real value for money

Review Source: Capterra
 

Filippo from BitBang
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Yasser from Directi
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2016

March 2016

Product Quality
Quality
Source: GetApp
 

James from CELCAT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2016

February 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp