Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during software development or product designing and allows users to configure post-issue activities such as incident generation, task assigning, alerting and prioritizing.
Planio allows businesses to manage projects using Scrum, Kanban or standard waterfall approach. Users can create rules for workflow, set role-based permissions for various user bands and automate task sequences using a drag-and-drop interface. The task board displays a roadmap of the tasks scheduled for the day with collaborative interaction for multiple users. Users can track daily progress and generate customizable reports with simple and advanced charts.
Planio also offers communication tools to share project updates using blogs, emails and team chat features. Other features include knowledge management, integration with Git and SVN repositories, time tracking and help desk management.
Matt from Skillz
Employees number: 51-200 employees
I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.
I'm using it for bug tracking and project management. Its simplicity is really great.
Sometimes there can be too many options or options that aren't explained well.
Andy from Pixsan Digital Software Limited
I found a minor layout issue with the new look and feel for the PlanIo Redmine site. I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue.
Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.
Ari from Gen-X
I was familiar with Redmine, so when I moved to the cloud, Planio was a natural choice.
They were very accommodating in terms of tailoring a subscription that suited my needs and I am extremely satisfied with their support.
Alexander from SBCG
Actually I cannot say much about the tool yet, just started using it recently. I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository. I chose it from many other redmine offerings.
What I'd like to mention is a really great customer support. Plan.io offers free migration services at start. We had Redbooth as our previour task tracker and we needed to migrate all tasks and history from there. The migration was done very quickly (~1,5 workdays) - thanks to Jens Krämer and his team. What's really impressive for me is that they didn't ask for the data in some special format, I just provided them data from Redbooth as I had it and they did all format/encoding conversions and such things. That was very impressive and helpful. Thanks a lot guys ! And good luck with the product ! +1 loyal client from now :)
Leandro from Scientts Technology
I started a Planio account almost a week ago and I was supported by a team with a high professional quality. All my requests are solved and within the agreed time.
In special, Jens Krämer, that has worked on my requests, did a good and professional job.
caroline from Beseye icloud security
really satisfied with Louise Engel's customer service.
Matthew from CDM Smith
Was using my own redmine cloud server instance but wanted something more stable and easy to manage for a corporate envioronment. Looked at Planio and another company. Both good, but the Planio UI is a more familiar redmine look and feel. The price plans are good, they actually have a free bronze plan which they don't advertise - good for 1 person operations. The customer service was very good. They were able to pull in my tasks from my old instance into the new instance, overnight. Then I had a couple of questions, and they always answered within a few hours. Note that they are in Germany so a question in the morning (US) might be answered same day, but one in the afternoon not until the next day. Response times seem good, so far anyway. I really like that they give you the repository for free - install tortoise on your clients and you have a managed, versioned, cloud repository in no time. Awesome. Oh, and the agile boards are included as part of their standard plans, which are very useful.
All in all, extremely happy. Always liked redmine, but using planio to manage/host that is a no brainer. Have used redmine before in projects large and small, and once people understand what it is, productivity goes through the roof. I would say it doubles effective output. Many people don't understand what it is - they think that servicenow or MSProject or Sharepoint can do the same - and to some degree that's true. But redmine/planio takes all of that to the next level, makes it super easy and configurable, and provides an end to end solution all the way from Senior management right down to day to day team members.
David from OfficeCraft Ltd
Works really well with our small team. Very powerful. Technical support first rate.
Matthew from The Pedigree Project
Very pleased with the service - no performance problems and everything integrates and works nicely. Planio truly shines with support however: fast responses and always of a high and very professional quality. I'd be more than happy to recommend Planio to anyone who is looking for a project management platform.
Arie from Moonstudios
I've had multiple support emails to "Holger Just | Planio GmbH
Always received very fast and helpful responses.
Bob from MetaLuminous Corp
The system is reasonably fast, and good at what it does. Problems are responded to promptly (very quickly in some cases!). Over a 6 month period we reported three relatively obscure bugs, and all three were fixed within 24 to 48 hours. The core functionality is strong and reliable.
If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification. Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information. To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.
As anyone who has ever tried to configure that in Outlook or Thunderbird can tell you, the installation of a certificate and the configuration of the client to use it are fraught with difficulties. Many people just give up. An ideal solution would be for the system to support plain-text email notification of task status changes as it does now, but with the option to not include the details, just the task title and the statement "The status of this task has changed. It is now assigned to you with XXXX Priority. Please see the task for details [link]".
However, this is a relatively minor problem that does not detract significantly from our overall positive experience using the system. It's a strong solution.
Response: Planio, Planio
Date: August 2015
Thank you very much for your valuable feedback. It is highly appreciated.
Regarding our email update functionality, I completely agree with you that email is not a safe medium to transmit sensitive data. That's why we introduced OpenPGP encryption for all email notifications a while back. You can read my blog post about it here:
Unfortunately, setting up email encryption is still trickier than we wish it would be, depending on the email client you are using. However, we consider offering email notification encryption via OpenPGP to be the best of the options currently available to service providers like us.
I will forward your feedback regarding the removal of certain information from the notification emails to our product team, though.
Thanks again, please don't hesitate to get back to me at any time with any questions or feedback.
~ Jan Schulz-Hofen, Managing Director
Lorna from The ALLIANCE
I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel. She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.
Tobias from Vektor
The communication between the costumer and the company is very good. If you have any questions or problems you will get an answer right away. They help you with anything, big or small, and take you seriously.
Edgar from JIBES
Asked for support whether Git over HTTPS was supported. This seemed not to be the case, but they implemented it within 24 hours and it's running!
Kai Olav from Ostereng
Excellent Redmine implementation, I really appreciate the Agile-plugins (burnup/burndown, Agile planning and Scrum board).
The only weakness as a project tool for me is the Gantt. It's ok to view, but is not interactive. Not enough to lose a star though, this product is real value for money
Filippo from BitBang
Employees number: 51-200 employees
Yasser from Directi
Employees number: 1,001-5,000 employees
James from CELCAT
Employees number: 11-50 employees