Planio

RATING:

4.59

(27)

About Planio

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during software development or product designing and allows users to configure post-issue activities such as incident generation, task assigning, alerting and prioritizing. Planio allows businesses to manage projects using Scrum, Kanban or standard waterfall approach. Users can create rules for workflow, set role-based permissions for various user bands and automate task sequences using a drag-and-drop interface. The task board displays a roadmap of the tasks scheduled for the day with collaborative interaction for multiple users. Users can track daily...

Planio Pricing

Subscription based pricing and an entirely free plan. We offer free 30-day trials for all plans. All of our plans can be canceled on a monthly base.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Charts
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Planio Reviews

Overall Rating

4.59

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 24 reviews

User Profile

Steve

Verified reviewer

Company size: 201-500 employees

Industry: Consumer Electronics

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

December 2021

Full-featured project management, but low innovation because they are stuck on Redmine

Overall Planio was once my favorite project tool, and I still recommend it when people want something very simple and lightweight. But other competitors like Monday.com, Asana, Airtable and others have really overtaken Redmine based products in the project management arena, so given that Planio isn't really much cheaper than the lower tiers of these other tools, it's hard to know where Planio really come out on top any more.

Pros

I love Planio's implementation of the popular open source project management tool called Redmine. Planio is basically hosted Redmine, but they add in a very nice looking theme/skin for the UI, and then they added a ton of very helpful plug-ins and make the system bulletproof by hosting it in their proprietary cloud set up. I really love the agile Kanban board functionality, the checklists, and all the other plug-ins that extend Redmine and make Planio a fully featured project management tool. You can also use it for a bug tracking, CRM, helpdesk, or a variety of other flexible things by creating your own issue customizations and workflow. Essentially you get the best parts of Redmine, its stability, speed, customizability, and low cost, but they really take away all the painful parts like hosting, configuration, and plug-in purchasing.

Cons

The thing that makes Planio great Is that it is based on Redmine, but that's also a huge weakness because Redmine as a product has progressed very slowly over the past few years and compared to the other SaaS offerings that compete with Redmine, it looks like it's basically stuck in time. Also, anything outside of the core project management or issue tracking modes are very basic. Planio implements plugins to make things like the CRM or help desk, but they are super simple and realistically no one with more than 50 employees would try to use this as their only help desk or CRM tool. You would be much better off with something like Odoo or a full-featured open source CRM, or something like Jira service desk, which is surprisingly reasonable in cost. Even though I've been a customer for years, I've recently had to switch my main product management team over to Asana because Planio just wasn't going to have enough features for what we're doing in the future. We will still use it for some stuff when we want to really customize the workflow and do some of the deep issue tracking that Asana can't do, but Redmine is really showing its age now and the Planio pricing plan just isn’t as cheap as it once was.

Reasons for switching to Planio

Planio is simpler than Jira to use for marketing and other teams that don't need the complexity of Jira.

Bob

Time used: Free Trial

Review Source: Capterra 

EASE OF USE

4

CUSTOMER SUPPORT

4

July 2015

Overall very positive.

The system is reasonably fast, and good at what it does. Problems are responded to promptly (very quickly in some cases!). Over a 6 month period we reported three relatively obscure bugs, and all three were fixed within 24 to 48 hours. The core functionality is strong and reliable. If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification. Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information. To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client. As anyone who has ever tried to configure that in Outlook or Thunderbird can tell you, the installation of a certificate and the configuration of the client to use it are fraught with difficulties. Many people just give up. An ideal solution would be for the system to support plain-text email notification of task status changes as it does now, but with the option to not include the details, just the task title and the statement "The status of this task has changed. It is now assigned to you with XXXX Priority. Please see the task for details [link]". However, this is a relatively minor problem that does not detract significantly from our overall positive experience using the system. It's a strong solution.

Response from Planio

Hi Bob, Thank you very much for your valuable feedback. It is highly appreciated. Regarding our email update functionality, I completely agree with you that email is not a safe medium to transmit sensitive data. That's why we introduced OpenPGP encryption for all email notifications a while back. You can read my blog post about it here: http://plan.io/blog/post/90456288938/closing-the-email-encryption-loophole-with Unfortunately, setting up email encryption is still trickier than we wish it would be, depending on the email client you are using. However, we consider offering email notification encryption via OpenPGP to be the best of the options currently available to service providers like us. I will forward your feedback regarding the removal of certain information from the notification emails to our product team, though. Thanks again, please don't hesitate to get back to me at any time with any questions or feedback. ~ Jan Schulz-Hofen, Managing Director

Replied August 2015

Amy

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2022

Could be worse

Generally ugly looking and can be very clunky and frustrating to use. Overcomplicated for what we need. But it does the job for simple things, and I had a really good experience with customer support quickly fixing a bug.

Pros

Good customer support. Why does this field have a 40 character minimum?

Cons

It's too complicated when you just want simple issue tracking. Hard to understand relationship between projects/trackers/statuses/categories etc without spending some time - not at all intuitive. Not a very nice looking UI. Wiki seems to be perpetually a mess and hard to navigate, but maybe that's just how we use it. Defaults for agile boards with *every* status across the top are impossible to use.

User Profile

Daniel

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2019

Useful tool for project management.

The obtaining of reports in relation to the hours worked, the assigned projects and the organizational structure is fantastic. We continue using Planio for all our projects. It allows us to optimize operations more and more.

Pros

It is an innovative application that has an intrinsic project management under an agile methodology. This allows creating sections, timelines, letters, labels, time for each activity, incorporation of members to the work team, monitoring of activities, recording of hours worked. It is a tool that has helped us a lot in the company, I always highlight its potential for the most precise planning of each reality in the provision of technological services.

Cons

Care must be taken when creating schedules, letters, tasks or tickets for any team member. It can cost very expensive. Well, this application can generate reports with multiple filters. In addition, it is tedious to eliminate tasks once completed and transferred to the production line. They have notifications by email, but they do it in excess.

Pepe

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2020

Planio review

Pros

As a whole is a fantastic product with neat hooks to help desk features. Easy to keep track of your ongoing projects. Repositories for your projects are also a plus being able to see an issue asociated revisions of your code.

Cons

Although depending on Redmine some APIs need more functionality specially regarding time tracking. Also need improvements in Gantts graphics presentations

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