# Usersnap Software Reviews, Demo & Pricing - 2026 > Review of Usersnap Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/bug-tracking/usersnap-profile --- [Home](https://www.softwareadvice.com/) / [360 Degree Feedback Software](https://www.softwareadvice.com/hr/360-degree-feedback-comparison/) / Usersnap Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Usersnap 2026: Benefits, Features & Pricing Wondering if Usersnap is right for your organization? Our 360 Degree Feedback Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Usersnap 4.8 [(48)](https://www.softwareadvice.com/bug-tracking/usersnap-profile/#reviews) Pricing Starting at $99.00 per month ### About Usersnap Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Companies such as Red Hat, Erste Bank, Lego, Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is right for you if want to: ✅ Create a user-centered and welcoming feedback culture ✅ Streamline all product feedback to identify top roadmap contenders ✅ Save time on communicating technical and design improvements ✅ Conduct more in-product user research and unleash UX insights ✅ Have a constant stream of new user feedback to stay on top of the voice of customers. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. https://usersnap.com Wondering if Usersnap is right for your organization? Our 360 Degree Feedback Software selection experts can help you in 15 minutes or less. ## Usersnap User Interface ## Popular Usersnap Alternatives Main Product Usersnap 4.8 [(48)](https://www.softwareadvice.com/bug-tracking/usersnap-profile/#reviews) Ratings Breakdown - 4.81Ease of use - 4.51Value for money - 4.89Customer support - 4.62Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [eShoppingAdvisor](https://www.softwareadvice.com/product/450006-eShoppingAdvisor/) 5.0 [(20)](https://www.softwareadvice.com/product/450006-eShoppingAdvisor/#reviews) Ratings Breakdown - 4.90Ease of use - 4.55Value for money - 5.0Customer support - 4.60Functionality Pricing Starting at €29.00 per month Get Price Alternative Product [Swell](https://www.softwareadvice.com/ecommerce/swell-profile/) 4.6 [(357)](https://www.softwareadvice.com/ecommerce/swell-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.49Value for money - 4.62Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Yotpo](https://www.softwareadvice.com/marketing/yotpo-profile/) 4.5 [(376)](https://www.softwareadvice.com/marketing/yotpo-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.94Value for money - 4.49Customer support - 4.39Functionality Pricing Starting at $199.00 per month Get Price ## Usersnap Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Startup $99.00 flat rate, per month Plan includes: - 10 Team Members - ‍5 Feedback Project‍ - Add a Project - Add a Team Member - Customer Care Replies‍ - Integrate With 4000 Apps - NEW! Micro Surveys - Screen Recording - ‍ Unlimited Reporters‍‍ Company $189.00 flat rate, per month Plan includes: - ‍15 Feedback Project‍ - 15 Team Members - Add a Project - Add a Team Member - Browser Error Recording - Customer Care Replies‍ - Custom Widget Design - Integrate With 4000 Apps - NEW! Micro Surveys - Remove Branding Read More Premium $329.00 flat rate, per month Plan includes: - ‍25 Feedback Project‍ - 25 Team Members - Add a Project - Add a Team Member - Additional Admin Roles - Annual Security Questionnaires - Browser Error Recording - Customer Care Replies‍ - Custom Translations - Custom Widget Design Read More Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Usersnap Features - Popular features found in 360 Degree Feedback Anonymous Feedback Customizable Forms Data Import/Export Employee Database Individual Development Plans Performance Review Management Question Library Rater Selection Self Service Portal - More features of Usersnap Access Controls/Permissions Activity Dashboard Alerts/Notifications API Assignment Management Audit Trail Backlog Management Bug/Issue Capture Bug Tracking Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Continuous Feedback Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Questions Customizable Reports Customizable Templates Dashboard Data Visualization Drag & Drop Email Management Email Reminders Engagement Tracking Feedback Management Help Desk Management Issue Management Issue Tracking Knowledge Management Multi-Channel Communication Multi-Channel Data Collection Multi-Language Multi-Location Negative Feedback Management NPS Survey Structure Project Management Pulse Surveys Purchasing & Receiving Ratings/Reviews Real-Time Reporting Recurring Issues Reporting/Analytics Reporting & Statistics Response Management Review Request Role-Based Permissions Sentiment Analysis Single Sign On Status Tracking Survey/Poll Management Surveys & Feedback Tagging Task Management Template Management Third-Party Integrations Ticket Management Trend Analysis Visual Analytics Website Integration Widgets Workflow Management ## Usersnap Integrations ActiveCollab Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Pivotal Tracker Integration rated undefined from -1 review Trello Integration rated undefined from -1 review Axosoft Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review See all 34 integrations ## Usersnap User Reviews Overall Rating 4.8 Ratings Breakdown 5 77% 4 21% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.5 Customer support 4.9 Functionality 4.6 Have you used Usersnap and would like to share your experience with others? Sophia D. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 6 months Review source Reviewed July 2022 Usersnap for beta testing and post launch feedback is critical to our success! thank you! 5 Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from. Cons: It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user). Reasons for choosing Usersnap We did the trial, the customer support was the most helpful ever, and we just knew it was perfect. Vendor Response Hi Sophia, thank you so much for your great review. Replied July 2022 Read More NR NICOLE R. Verified reviewer E-Learning 2-10 employees Used daily for less than 12 months Review source Reviewed March 2020 Best in class for capturing user feedback! 5 We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions. Cons: No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile. Reasons for switching to Usersnap Liked the user interface, and the ability to auto capture screenshots with usersnap better! Vendor Response Hi Nicole, thanks a ton for your awesome review and we appreciate your feedback a lot. What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team? Replied February 2021 Read More BM Brittany M. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 12 months Review source Reviewed December 2019 Usersnap was Critical to our Internal and External UAT 3 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable. Cons: Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen. Vendor Response Hi Brittany, thanks a lot for your review and we appreciate your feedback a lot. You mentioned that your annotations were sometimes off the line from where your users took it? After reworking our help-center, we addressed that topic so that you several ways to resolve this issue. https://help.usersnap.com/docs/screenshots-not-accurate I hope this works for you. Replied February 2021 Read More JP Jessica P. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed November 2019 Usersnap smoothed out bumps in our QA process 5 The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I love how easy it is for our clients to use- virtually no orientation needed. Cons: Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira) Reasons for choosing Usersnap More features, better customer service team and faster responses Reasons for switching to Usersnap Made the switch because of the integrations available and to unify all teams (and clients) onto one process. Vendor Response Hi Jessica, We hope you're continuing to love Usersnap, including the new features, great customer service, and impeccable UX/UI we're looking to deliver to you. If you haven't had a chance, come and check us out again and see what we've been building to continue smoothing out the QA process for customers such as yourself. Also, if there's ever a way for us to improve, please let us know :) Cheers, -Usersnap Replied June 2021 Read More Alexis D. Verified reviewer Computer Software 2-10 employees Used weekly for less than 2 years Review source Reviewed November 2018 Great tool for customer support teams that has a lot of potential 4 Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more. Ratings Breakdown 5 Ease of use 3 Functionality Pros: Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging. Cons: It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted. Read More Matt W. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed August 2021 Easy User Feedback Tool. 5 I have a new SaaS application and I needed a solution to quickly and easily collect user feedback (bugs, feature requests, etc). Usersnap provides a solution for not only collecting the feedback (text, annotated screenshots and videos), but to store it in a database, which makes it easy to review and take action. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Quick to set up and easy to customize so that it looks like it is part of my application. I like how it provides different options (Report a Bug, Give Feedback, Request a Feature, etc) which are all contained in a single container in my application. Usersnap provides an easy tool for my users. They can write text, take and annotate a screenshot, or record a video. All feedback is stored in a dashboard, which makes it quick to review and take action. Cons: None that I can think of, Usersnap does exactly what I need. Vendor Response Thanks so much for your amazing review, Matt. Make Feedback Matter. Replied August 2021 Read More Grigory G. Verified reviewer Legal Services 2-10 employees Used daily for less than 2 years Reviewed December 2018 Great for UI/detailed feedback 5 I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%. Ratings Breakdown 5 Ease of use 4 Functionality Pros: The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design. Cons: It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized. Read More Anand S. Verified reviewer Computer Software 501-1000 employees Used daily for more than 2 years Reviewed December 2018 Usersnap for Beta testing 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster. Cons: Basic version do not have reporting feature included. More info can be captured via browser inspect element and other areas which can be useful to technical team. Read More Raul P. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed November 2019 Great Tool 5 We are using in our software development process. We use agile methodology and we require to do a continuous improvements and integrations. We use in all phases, Analysis an Design (Customer Review) Development and User Acceptance Test. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple, easy and really friendly. In one minute you can integrate with you website. I like how flexible and interconnecting it is. We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool. Cons: During the time that we are use it, I do not see any. Reasons for choosing Usersnap Friendly and integration with multiple platforms Vendor Response Hi Raul, thanks a lot for your review and we appreciate your awesome feedback. Replied February 2021 Read More Bernhard R. Verified reviewer Internet 51-200 employees Used monthly for more than 2 years Reviewed December 2018 Give your users a voice 5 Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. Ratings Breakdown 5 Ease of use 5 Functionality Pros: When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. Cons: A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. Read More Showing 1 - 10 of 48 Reviews Load More Reviews ## Usersnap Popular Comparisons [Trustpilot vs Usersnap](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/vs/usersnap/)[Birdeye vs Usersnap](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/usersnap/) ## Other Top Recommended 360 Degree Feedback Software [UKG Pro](https://www.softwareadvice.com/hr/ukg-pro-profile/) **4.3** (725) Recently recommended **285** times [Deel](https://www.softwareadvice.com/hr/deel-profile/) **4.8** (4279) Recently recommended **172** times [HiBob](https://www.softwareadvice.com/hr/bob-profile/) **4.6** (177) Recently recommended **132** times [ClearCo](https://www.softwareadvice.com/product/70845-ClearCo/) **4.4** (407) Recently recommended **77** times Stuck Between Options? 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