About YouTrack

YouTrack is a project management tool that can be adapted for any business process. All in one tool for project management, task tracking, using agile boards, managing knowledge base, building reports and dashboards. Unlike other issue trackers, YouTrack can be customized to any business needs.

Designed for agile teams by JetBrains. YouTrack is a tool to manage projects, configure agile boards, keep knowledgebases, use reports and Gantt charts, dashboards and time tracking. Track tasks and issues, support customers’ requests, plan sprints and releases, create workflows, and never force processes to fit the limits of a tool again.

YouTrack speaks any language, supports markdown and emoji-reactions. YouTrack is flexible eno...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

43 Reviews of YouTrack

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(14)

14

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

April 2019

User Profile Picture

Dayne from Buckland

Verified Reviewer

Company Size: 201-500 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

YouTrack helps keep projects on track

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros

The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it. That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

October 2020

Binigya from Hashstash

Company Size: 11-50 employees

Industry: Computer Games

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2020

YouTrack - Track Everything

My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really fond of it, and it is really helpful in tracking and managing projects, even if you are coordinating with an external team.

Pros

YouTrack is in my opinion, THE best project management and tracking tool there is. While it doesn't have a bucketload of features, or does not come on the cheap side, it does what is does extremely well. I love its UI and UX, it really makes using YouTrack a pleasure. I love its take on making tasks and managing them via boards. It is so easy to create a task, assign it's priority and notify the people concerned. I also especially love its Git integration, which makes working it with a second nature when you are coding and you want to make a commit. If you are serious about getting a project management tool, please try this once. You will love it!

Cons

I really dislike that there is not an integrated communication platform like Basecamp in YouTrack. But it has a Slack integration, which is handy and useful. I also don't like that you don't have much theme choices, as for a tool that I will be using everyday, I would like a bit more of layouts, customizations and themes. And also, sometimes uploading files can be a buggy experience. Videos may take a long time to play, some files are indicated as uploaded but you can't view them immediately. These occur very rarely, but are a nuisance for sure.

May 2021

Thomas from ServiceWhale

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2021

Helps keep our team organized

YouTrack helps us keep track of tasks in a simple and effective way.

Pros

Its helpful to relay information about a particular account from one team member to the next. It is also easy to figure out what things still need to be completed and which have already been completed

Cons

once I create a ticket it automatically emails me anytime something is changed or noted on the ticket. Sometimes I even get double emails when I am tagged in something. For our team, sometimes the ticket simply needs to be passed on but I don't need to follow the progress every step of the way. Many times I only need to report something and then pass it on. It does allow you to opt out of the emails but I would prefer to simply opt into what I want updates on and what I don't.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops. The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed. Everybody at our company loves this product.

Pros

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going. The interface is intuitive and helps keep sprints clean and organized. Performance is good as long as the setup has been done properly, else you will experience lags. Best for small teams which don't want to deal with the complexities of using JIRA. Pricing is based on storage so that is really very helpful. you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons

Not cons per say but 1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag. 2. The url is rather long: mycompanyname.myjetbrains.youtrack.com 3. Comment boxes under tickets look rather medieval.

May 2021

AMR from medstreaming

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

iam happy by using YouTrack

Pros

the user interface and supporting agile are wonderful on this tracking system

Cons

nothing everything is ok I am using it daily for tracking my team tasks