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AlertMedia vs User.com

AlertMedia vs User.com

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Overall Rating
4.8 (134)
4.6 (36)
Ease-of-Use
4.8 / 5
4.2 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.9 / 5
4.8 / 5
Functionality
4.7 / 5
4.4 / 5
Last Review Written
November 18, 2024
April 14, 2023
Pros/Cons
  • Pros

  • The software is great, what separates this company from competitors is the customer service. Having a dedicated professional for our team has made it easy to get help at any time, day or.
  • My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful.
  • We've been very pleased with the responsive of the AlertMedia team and the ease of the product. They are constantly looking at ways on how to help their customers.
  • Cons

  • If you are looking for something that is intended for individual notifications, this does not work well. It is intended for widespread communication.
  • It comes up with an error that no one is able to figure out. Otherwise, I can't think of anything I don't like about the core functionality of the application.
  • So Much More than an Emergency Communications Tool.
Read all user reviews
  • Pros

  • I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
  • I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
  • Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
  • Cons

  • Bad customer support, administration and misleading information.
  • They have bad customer support and administration.
  • Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.
Read all user reviews
Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos