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VM Backup vs Carbonite

VM Backup vs Carbonite

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Overall Rating
4.7 (193)
4.2 (171)
Ease-of-Use
4.8 / 5
4.2 / 5
Value for Money
4.7 / 5
4 / 5
Customer Support
4.8 / 5
4 / 5
Functionality
4.6 / 5
4.2 / 5
Last Review Written
December 18, 2024
January 14, 2025
Pros/Cons
  • Pros

  • 7 Virtual Machines all backed up successfully and in a time window that seriously made me look twice. The compression and the speed of backups - wow.
  • Affordable and easy to use backup solution with outstanding performance and stellar support.
  • Great simple to use interface and the ability to link up to many clod providers including our own space at datacentre. Also the Tech Support are great.
  • Cons

  • Actually, I do not have anything I can complain about. There is only one thing I am missing and that is IPV6 support for OffSite Server.
  • I suspect this is related to a number of background services that are required and it is not a major headache.
  • I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case.
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  • Pros

  • Loved that it is easy to install and great at live backups. Also had a great app to access docs remotely.
  • The very best part of carbonite can be said to be the ease at which things can be set up. On top of that, the program is pretty snappy during installation.
  • Their support and customer service is really good , they answer to you in a good amount of time. I installed the trial version because the pricing seems good for everything they offer.
  • Cons

  • Finally, when I did, I called on a Friday only to find that their dept. was closed for the day. I was sooooo frustrated.
  • If you have ever crashed without back-up you would know what a disaster that is. We back up all our PC and our NAS continuously.
  • It sometimes is difficult to navigate throughout the site, it may be that I am newer to the product.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos