We moved form Lotus notes email on premise and needed a way to have access to more mail more easily than in the Outlook 365 environment. We also needed to ensure every email was captured in a single searchable location.

It a real set and forget system It was easy to configure and setup. Once the new

It was not straight forward to assign different email accounts to other users. Also having to switch accounts to privieledged to do a full archive search could be a little better handled.

great support staff. love the product. we tried to use in place archiving with O365 but it seemed to cause more headaches for end users. arctitan is very simple to use and you can retain emails forever, even after an employee leaves, at no additional cost as arctitan does not charge a license if there is no associated O365 license being used. thats a bonus!

very easy to use. much better search tool than Microsoft E-discovery when searching for emails. once in place, users can safely delete, clean up their mailboxes knowing that ArcTitan has a permanent record for them to search.

the setup took a little longer than we liked.

I like the experience of administering the product for our client. I found it was enough to setup and police with policies that our clients needed.

Support are always there to help with any issues and there is a fantastic knowledge base area to find out what we need if we are ever stuck.

We've not really hit any issues with the product.

It just works, minimal set up for Office 365

Some users have difficulty finding emails, but they can always be found

Very good experience, it works "out of the box"

It's easy to use and setup and the mailbox reader work great to import current mailbox

The Outlook "Integration" is is difficult to mass deploy to users.