Restoring data is fast and easy. Working with Hyper-V virtual machines is straightforward, but there seems to be more compatibility with vSphere than with Hyper-V.

I wish the User could restore files they deleted by accident without contacting us to retrieve what they are missing.

The agent software is very light weight and easy to install. With cloud replication I don't have to worry about restoring from a disaster.

As with most Barracuda products, the interface can be really slow and annoying to use.

It warns about overages ahead of time to allow you to manage files and reduce the average. Don't like how you need the cloud based storage backup to rebuild a system and can't just use local backup.

Easy to use Backup Software works with windows Mac and linux/unix.

We had a Backup Exec solution, but it wasn't working for us. Barracuda Backup was exactly what we needed.

Wide range of features, which makes the software much more attractive.

There were multiple portals to access information, sometimes it got confusing know which portal was for which data.

The reports are nice to see exactly what is running overnight and if everything has issues. Restoring from the browser is simple.

So very easy to use and manage. Initial setup is simple as are restorations of files.

Very easy to use, setup and to understand. The Tech support is always available and the systems, though gets errors a lot, has not failed me when I need it at recovery.

It has a good interface and is easy to get to backups. It usually doesnt have any issues and if it does, they are simple to fix.

If you need a backup solution, Barracuda is the best.

The system is extremely easy to setup. We set up the physical device in minutes, we set up and configured the cloud portion within hours, and were ready to go.

Very good reliable backup hardware an software. Local backups on the appliance and replicate to the barracuda cloud.

For the price of a 4TB backup appliance, I would like to see NVMe or SSD at the least. Having spinning rust is just unacceptable.

It allowed us to backup all our physical servers, all our virtual servers, and all our databases. The system was extremely easy to setup.

Barracuda 290 appliance is an affordable and reliable backup solution. Add on Cloud and other Support services for a premium experience.

Installing the agents on our servers was a snap, and it was quick and easy to verify that data was being backed up. The restore process was also quick and easy to verify.

Barracuda provided great customer service but the prices were a little higher than other vendors.

Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

US Dollar

Barracuda Backup Service is a cloud-based data protection software. The software offers a user-friendly platform with features such as ransomware protection, data recovery and data management. It can be used for data stored in any type of location, from virtual to hybrid physical. 

LongDescription

Storage Quantity Control

Remote Server Options

Backup Scheduling

Web Access/Restoration

Continuous Backup

Encryption

Local Server Options

Backup Log

Incremental Backup

Compression

Retention Policy

Secure Data Storage

Search/Filter

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Barracuda Backup Service

In Person

Live Online

Webinars

Documentation

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Barracuda Backup Service vs Freshservice

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