Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

I like that iDrive is affordable and does not backup only certain types of files based on your tier of membership.

Drag and Drop facility is easy to use and helps to manage the files very easily. Features of IDrive backup is great, and the search function is helping in searching through a large set of files.

Affordable, reliable, easy to use, customer service if needed.

IDrive has saved me more than once since I purchased it. It's also reassuring knowing I can access some files if I am traveling.

I loved being able to handle backups for ALL my drives and mobile devices on a single account and the online interface is great.

I love that you can encrypt the cloud back up as well as your local back up and that you can create an ISO drive image quickly and easily on an external hard drive.

Also, a full restore of a crashed hard drive  can take days to do online but probably less than an hour from a local backup. Idrive has very robust phone and chat support.

I love the ease of use and retrieval of files and folders.

Fails from time to time, not sure why. Have to leave the computer on all the time and takes a long time to back up a small amount of files.

This idrive is user friendly and i recommend it to my colleagues.

Excellent affordable backup system for cloud needs.

This system backs up quite well and on schedule. Less expensive than previous software backup systems.

What I like most about iDrive is that you can schedule backups as often as you need and backup what ever you need. I love being able to rest easy knowing my files are safe  every night.

Overall, I am pleased with this move. We had to find a new backup solution in a hurry after firing our old tech support outsource team, and this was an unbeatable offer.

Great product, well priced, runs in background without using a lot of resources, real time backup, very fast to download files.

Technical support was very responsive when I needed assistance. The cost of the product was very reasonable for the great features the software has.

I discovered iDrive after losing an entire issue. I spent days reconstructing it.

Tech support was no help in retrieving the files. Overall, the program feels constrictive, frustrating, and difficult compared to other cloud storage I've used.

I really like its ease of use, the speed of your server to upload the files and the simplicity of the interface.

The pricing annual made it a good value if the features and performance meet the needs. I did get responses back from CS as I needed.

Searching is a little difficult, but not much. Desktop version sometimes doesn't work for downloading but the on-line version is faster anyways.

Inability to manage local backups ( sync deletions) which can be done in cloud.

For about a week I see that the application stated an error due to no files to backup, so apparently, it stopped working for no apparent reason.

It can be used across multiple platforms. It integrates well with multiple hardware, software and operating systems.

The initial setup has been great, and much easier to handle than expected.

However, once I had installed all the requisite free software to make it work, I discovered that the online interface was easy to use.

Free version will backup your PC to a local drive and will also backup up to 5GB online for free. The cost of the paid version compared to the importance of what the software does is well worth it.

Customer support was fantastic and explained the options we would have under each plan.

They have good promotions for the first year which, if amortized, decreases the cost for subsequent years. Idrive really is an excellent value.

The configuration interface, for both the client and the web administration, is confusing and limited. I found a bug in the macOS client that made my us of the system very difficult.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

IDrive helps businesses of all sizes manage automated data backup processes across various devices such as Windows, Mac, iOS, Android, and Linux via a unified portal. The platform lets organizations create multiple users and define role-based permission, ensuring secure access for authorized users.

Includes IDrive Cloud-to-Cloud Backup - enabling users to backup and restore all of their Microsoft Office 365 and Google Workspace data.

IDrive includes snapshots and versioning functionality, which automatically captures and retains previous versions of backup files and provides a historical view of data at specific point-in-time to ensure security from ransomware attacks. Administrators can also manage application configuration, data backups, restores and other operations across remote devices using a web-based console. Other features include mobile access, 256-bit AES encryption, compressed and incremental backups and more.

IDrive lets users search and restore files from trash via a browser or desktop application and track status via reports. It is available for free and on annual subscriptions and support is provided via email, FAQ and other online measures.


File Management

User Management

Remote Server Options

VM Backup

Email Alerts

Data Storage Management

HIPAA Compliant

Data Synchronization

Backup Scheduling

Web Access/Restoration

Policy Management

Secure Login

Disaster Recovery

Continuous Backup

File Transfer

Two-Factor Authentication

Encryption

Local Server Options

Bare-Metal Restore

Automated Scheduling

Cloud Backup

Multiple Format Support

Backup Log

Data Recovery

Incremental Backup

Compression

Cloud Computing

Multi-Device Support

Automatic Backup

Plans include:

- IDrive Personal - $99.50/year - one user, backup unlimited computers
- IDrive Team - $99.50/year - starts at 5 computers, 5 users, with 5TB of storage
- IDrive Business - starts at $99.50/year - back up all computers, servers, and smart devices into a single account
- IDrive 360 EndPoint - starting at $99.50/year - thin client based managed backup and recovery for businesses of all sizes
-IDrive c2c Backup for Google Workspace and Office 365 backup. Starts at $20/seat/year
- IDrive e2 Cloud Storage - an S3 compatible cloud object storage solution that supports storing data in the cloud, off-site disaster recovery, an active and accessible data archive, and long term storage.
- IDrive Cube - starts at $99.50/month for 2TB and unlimited licenses. High Performing Onsite Business Continuity and Disaster Recovery (BCDR) Solution. 
- IDrive BMR Pro - starting at $99.50/month - high-performing BMR functionality with onsite disk image backup -Starts at 6TB with 6TB of cloud backup included

Freshservice vs IDrive

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