--- title: "ITarian Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ITarian. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ITarian is a good fit for you!" source_url: "https://www.softwareadvice.com/business-continuity/itarian-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [ITarian](https://www.softwareadvice.com/business-continuity/itarian-profile/) / ITarian Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/business-continuity/itarian-profile/) Reviews [Alternatives](https://www.softwareadvice.com/business-continuity/itarian-profile/alternatives/) # ITarian User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 23 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.1/5 - Value for money: 3.3/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 8 reviews (35%) - 4 stars: 7 reviews (30%) - 3 stars: 5 reviews (22%) - 2 stars: 1 reviews (4%) - 1 star: 2 reviews (9%) ### Most mentioned pros - Ive use it to manage our computer, tablets and phone from our business and I really appreciate intuitive interface for remote support and configuration. - Streamlines IT management tasks, provides comprehensive security features. - The user interface is intuitive and the automation features are a huge time-saver. ## ITarian customer reviews Showing reviews 1-23 of 23 (page 1). ### Remote work well executed - Overall rating: 5/5 - Reviewer: Steven M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It facilitates the remote work process with active management of good service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The remote connection between computers has been the best, where I have been able to have efficient work with successful communication with my colleagues and share work information more quickly. It has been essential when there have been difficulties in attending work personally and being able to do my work from home. #### Cons Its entire development is very complete and I have not had any kind of inconvenience that could affect the efficiency of my work. --- ### Fantastic products & Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience all been very good and helpful always willing to help. software bugs get delt with quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their sandbox/containment software works against all ransomeware, viruses, malware. RMM Function is good does the job and they create scripts you need for anything #### Cons could have snmp monitoring for snmp walks #### Reasons for choosing ITarian better software/products and support was better #### Reasons for switching to ITarian Solarwinds was buggy and viper didn't do what we wanted it too. Support was too slow --- ### Absolutely unacceptable behavior from iTarian - Overall rating: 1/5 - Reviewer: Steven Z. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve been using iTarian for some time to manage hundreds of endpoints, but a recent incident has left us seriously reconsidering our relationship with this company. Due to what appears to be a clear internal accounting error on their side, they accused us of being late on a $192 payment—a payment that had already been made and is marked as paid in their own billing system. Without any proper verification or due diligence, they froze our account and—unbelievably—broadcasted a message across hundreds of our managed endpoints, potentially damaging our credibility with clients and creating unnecessary alarm across the board. We were only able to resolve the situation after providing a copy of our own credit card invoice, even though their own payment portal reflected that the bill had been settled. This level of recklessness and lack of internal coordination is staggering. It's one thing to make a mistake—it’s another to broadcast that mistake to every one of your customer's clients without verifying facts. If you value stability, professionalism, and your reputation, think twice before relying on iTarian. We expected a reliable partner, not one that causes chaos over their own billing oversight. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When we first sign up about 5 years ago, there were some attempting offering, such as free basic endpoint management, built-in remote access tools, etc. #### Cons Here is a short list: Inconsistent patch management Slow and flawed deployment Lack of chat tool Slow and incompetent support Billing issues #### Reasons for choosing ITarian Free endpoint by the time we signup, Ninja one does not have a ticketing system at the time. --- ### Exacta Review of ITarian - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We will not be moving on from them in the forseeable future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. It's been pretty stable and offers all of the options we want in an RMM. #### Cons There have been glitches at times, but those were intermittent and website-related. Seemingly due to maintenance, but in production hours. #### Reasons for choosing ITarian It was free at the time of implementation and showed us it had everything to offer. --- ### Basic rmm but really easy to setup - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Ive use it to manage our computer, tablets and phone from our business and I really appreciate intuitive interface for remote support and configuration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - Very easy to setup and use - Lot of features #### Cons - Basic features for an rmm - Sometimes slow reactions --- ### Why I quit using Itarian - Overall rating: 2/5 - Reviewer: john c. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support non existent. Do not keep their promises (free for 50 or less clients). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Once set up easy to remotely support clients #### Cons Them breaking their free promise. Found added features difficult to use and not useful in our support environments #### Reasons for switching to ITarian LogMeIn way WAY to expensive. They kept raising the prices every year to where we couldn't afford it anymore. They also did not keep their promise of free for 50 clients or less. --- ### a Decent Start for a RMM and ticketing - Overall rating: 3/5 - Reviewer: Chris K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. when I was first starting my MSP it was exactly what I needed. as I grew I found it did not have the features I needed and that if I was going to have to start paying for it anyway I could get a better product for the money #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros it came free with its own remote access solution and offline detection for agents. it could also create tickets for offline devices. it also could tie into white labeled support in case you need that #### Cons the ticket interface was very clunky and lacked features. They also changed the product from Free for life to Pay for for the decent features. --- ### ITarian has been a game changer for managing my IT systems and security. - Overall rating: 4/5 - Reviewer: Laura T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlines IT management tasks, provides comprehensive security features. #### Cons Can be overwhelming at first, requires time to fully grasp all features. --- ### ITarian is extremely inexpensive, but you get what you pay for - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been decent. I started with ITarian when they were Comodo and completely free (except for the AV) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that ITarian is a one-stop shop for RMM, PSA, Patching, Ticketing, Endpoint Protection, and SOC. I really like that everything can be white-labeled to look like our own tools, including the AV. If you ask, they will make any script for you. #### Cons Support is slow and doesn't always seem helpful. A lot of emails instructing you to do the thing you said you already tried. Many of the scripts do not run successfully, causing alerts.They seem to merge or rebrand every 2 years and then for 6 months no one their has a clue what direction anything is going. Everytime they split or rebrand or whatever, there becomes 2 similar companies and it gets super confusing as to who you are with. #### Reasons for choosing ITarian At the time, the price was Free --- ### It allows me to have an efficient jo - Overall rating: 5/5 - Reviewer: Thomas C. - Verified reviewer: Yes - Industry: Plastics - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It gives me greater comfort in working remotely from home, having all the tools at hand, without anything preventing me from working correctly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It has allowed me to manage all my work remotely with the ability to develop all kinds of projects as if I were in the office in person. It has all the necessary tools to be able to work without restrictions and to be able to work comfortably with my colleagues who are also working remotely from home. I feel safe working with ITarian because I am more productive that way. #### Cons Failures or bad technical services have never happened to me. They have always been correct in their functions and good treatment. --- ### Remote Control and Scripts - Overall rating: 5/5 - Reviewer: Sara A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Itarian helped me a lot of times thanks to its scripts (you can modify them if you need). I use Itarian daily to remote connect to customers machines and give them support. I recommend it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Itarian allows to remote connect to your customers (clients and servers) and do routine tasks, checks and assistance. It has a lot of useful scripts you can use on computers to do enquiries but also executing "powerful" procedures (for example you can change the local accounts password, you can launch an internet speed test, a chkdsk...). You can apply updates (you may be need to restart the computer later, and you can do via Itarian of course). Access to Itarian is protected by 2FA. #### Cons Some procedures don't work or need to be modified in order to work, with poor documentation about --- ### ITarian for management and helpdesk - Overall rating: 4/5 - Reviewer: Fabrizio A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I use ITarian for work, to remote connect for troubleshoot and helpdesk but also to reach my office computer when I am abroad. It's easy to use and you can also transfer files and choose which monitor should be displayed if the peer has 2+ monitors; I highly recommend to set login with 2FA for better security. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ITarian is really useful as it allows you to remote connect to computers and also launch a lot of commands and scripts (you have a wide choice). Of course You need to install and agent on devices you need to manage/monitor. Overall it's a really good product, thanks to many scripts you don't even need to launch a video session to remote computer e.g. to obtain info or run tasks. #### Cons some script don't work because the will work only on older system. The scripts should be updated and renewed. Sometimes video cards crash. --- ### ITarian has been a lifesaver for managing my IT tasks efficiently! - Overall rating: 4/5 - Reviewer: Fernando P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The user interface is intuitive and the automation features are a huge time-saver. #### Cons The customer support could be more responsive at times, and occasional bugs need to be addressed quickly. --- ### Itarian - An option for RMM that has room to grow - Overall rating: 3/5 - Reviewer: Russell C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Itarian for remote support and patch management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Itarian used to have a pricing model that made it very attractive to non-profit organizations like ours, but they did remove that pricing option. The patch management and remote support was serviceable, but needed time for some maturity, as the product isn't quite up to Kaseya, or other solutions. #### Cons The pricing change hurt small nonprofits like ours, the remote connection software required a download, unlike other solutions, and would sometimes miss system prompts, leaving the remote user stuck. The patch management could be cantankerous.. #### Reasons for choosing ITarian Pricing --- ### ITarian helps me manage my IT tasks more efficiently and keep my systems running smoothly. - Overall rating: 3/5 - Reviewer: Alexia F. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is intuitive and easy to navigate, and it offers a wide range of IT management features that are useful for my business. #### Cons I have experienced some occasional glitches and slow loading times when using certain features, which can be frustrating. --- ### Great Product, outstanding price - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We have been using it since it's COMODO ONE days and watched it mature. I really have to give it to the team that has done an excellent job. I don't think this would be ideal for a large MSP as it does not have all the integrations but for the small to Medium MSP it is so powerful at a great price #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very versatile, easy single pane to manage a number of Customers. Active development and support by the Comodo / iTiarian staff #### Cons not too much to complain about. Splitting hairs would have me mention the Remote access tool could have a faster interaction (p2p connection maybe?) and the option of Audio redirection too, but that is REALLY being picky ass it is an outstanding solution for the price #### Reasons for choosing ITarian Price largely but that does not take away from the quality of their product #### Reasons for switching to ITarian wanted a more friendly and intuitive interface --- ### Not the absolute best, but definitely a strong contender - Overall rating: 4/5 - Reviewer: Manus S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The library of available scripts that came preloaded is definitely a win for me and made custom jobs and reports very easy. #### Cons The remote desktop function did not always work well and it missed a proper ticketing system. --- ### Bad customer service / Sales - Overall rating: 3/5 - Reviewer: James s. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros They tried to bill me after the free trial, tried to strong arm me to pay.Go elsewhere! #### Cons "I recently signed up for the Itarian software and was initially impressed with the features and functionality. However, when the trial period ended, I was surprised to receive constant emails and calls from the sales team, pressuring me to pay for a bill I apparently had. Despite explaining that I only wanted a trial and that's all i signed up for. This kind of aggressive sales tactics is unacceptable and has left a bad taste in my mouth. I would not recommend Itarian to anyone who values respectful and ethical business practices." --- ### Good - Overall rating: 5/5 - Reviewer: Otto C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been pretty god but some issues minor #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros IT allows many things to be performed remotely #### Cons expensive when you start to add in all the clients --- ### Goodbye iTarian - Overall rating: 3/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Will never use them again #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros There was not much that i liked. The price was better in my pocket, if i didnt change from free monitoring. #### Cons Many features to use them, was long and complicated to use. But even in a free mode, they charge you were frees and debit you. --- ### works exactly as expected - Overall rating: 4/5 - Reviewer: MARK B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent product, with a clean and modern UI. I recommend it, just be sure to make sure it is configured to allow exceptions if you need them! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This product runs quietly in the background and does not take up many resources. The UI is clean and easy to use #### Cons The firewall and security feature blocked some of the things we needed to do our work. It was not readily apparent at first this was the culprit, but once IT removed the blocks , our software started working just fine --- ### Rock solid RMM for FREE - Overall rating: 5/5 - Reviewer: Shon O. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Loads of features for the free version: Patch management Remote access Mobile device (apple and android) capable Easily deployed #### Cons Lack of multiple AV support, kind of steers you towards their paid product. #### Reasons for switching to ITarian Cost and value --- ### They send you an invoice when the free trial expires - Overall rating: 1/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible, would avoid at all costs, not worth it #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing, it is not a good software for RMM. Also they DO send you a bill when the free trial expires #### Cons The bill they sent me for having 7 PC's connected beyond the free trial --- ITarian Reviews, Pros and Cons - 2026 Software Advice