Very satisfied, we have bi-weekly meetings with our designated rep and have any issues quickly resolved.

I enjoy the ability to customize the program to fit our needs for a mid size credit union. In addition, I feel their program allows us to manage our contracts, stay on top of deadlines, and run reports needed to be successful. As well they are essential in our ability to meet our NCUA requirements with security reviews.

While I have used NContracts for the past three years and would not move to another platform, I would request to have a 10 key format when entering dates instead of a calendar function; however, this is a very minor change i'd make.

Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management.

Ease of use and integration points between the various software applications.

Lack of custom report writing options available to the administrator.

My overall experience with NContracts has been superb! It's been a necessary resource for our bank.

Customer Service is very responsive and the ability to have a one on one consult twice a year with an expert is awesome!

Initially understanding the system and what the information was telling me was overwhelming. However having great customer service made that easier over time.

I feel this has been a beneficial relationship, as we are able to keep up with the demands of auditors and regulators without adding additional staffing to handle all of the requirements.

I feel that the value of the collection of the reports, and the paralegal reviews of the data received is a great time saver. This allows us to review and dig deeper into the reports as needed without needing to have experts in our facility for all of the different types of documents.

We plan to review some of the training materials to update our ability to quickly navigate the data in the most efficient way, since the website has been updated and includes a lot of areas we are not currently using.

We have had a great working relationship with NContracts. They have experienced staff that understand what we try to achieve and help us get positive results from our efforts.

We moved from Excel spreadsheets to the NContracts portal. Wow! Our data is easy to upload and analyze both. We get fantastic reports that we utilize in executive meetings, audits and internal reviews. We have excellent support from the staff any time we have a question. Implementation was a breeze. We were up and running in a couple of weeks.

I do not think we utilize the portal to it's full abilities. It can do much more then I ask!