All Onspring Reviews

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User Profile

Michael

Verified reviewer

Financial Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Straightforward and flexible

PROS

The licensing model is simple and straightforward that allows for post-deployment flexibility and growth. This is very valuable in the SaaS space, as it becomes increasingly more complex. It comes with a lot of functionality built out of the box, but can be reshaped to fit most processes you can think up. The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it. It's very easy to learn and use. Within a week of purchasing we were able to launch simple processes in the platform and realize immediate value. This was instrumental in gaining executive buy-in with the product, as most are burnt out on 6-12 month implementations before realizing an ROI.

CONS

It misses some of the logic functions you see in more advanced platforms. The licensing approach can be a double-edged sword as you can't allow for read-only access without utilizing a full license. Feature releases are done roughly quarterly, which means there is a significant delay between when feature need is realized and when it's delivered. Lacks the functionality to build a public facing user portal. They use surveys to accomplish this, but they are unwieldy since the URL changes every time you update the survey.

Reasons for switching to Onspring

Poor implementation led to a complex mess of a solution that cost far more than the value we realized from it.

Vendor Response

Michael - Thank you for taking the time to post such a thorough review of Onspring. We take pride in our ability to fully deliver on customer needs and use cases. We also appreciate you providing input on functionality we could improve upon; this is invaluable to our product team, which is constantly looking for additional ways to add value and improve your experience.

Replied April 2022

Drew

Consumer Goods, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Best in Class Audit Management Software

Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change.

PROS

Onspring is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions.

CONS

Onspring uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern.

Reason for choosing Onspring

Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled.

Reasons for switching to Onspring

We were significantly disappointed with the usability, customization, and support options in TeamMate.

Vendor Response

Drew - Thank you for posting a thorough review on the Onspring platform and your experience utilizing our solutions to fit your organization's needs.

Replied April 2022

User Profile

Michael

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2018

I'm an internal auditor, daily user

PROS

It's a good way to organize and retrieve audit workpapers. Multiple controls can be assigned to a single risk, so it's easy to build a usable risk library.

CONS

There is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic

Vendor Response

One of the primary features of our product is how easy it is to configure for individual needs. Please reach out to our support team, who is always here to help.

Replied June 2018

Daniel

Banking, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Review

I use this product for internal audit at the bank I work at. We store our workpapers in it for audits we perform. We do our risk assessment in it. We track findings and do our schedule in Onspring. We use it to maintain our list of key internal controls for COSO and document our testing of those controls monthly in this tool.

PROS

The product is very customizable and easy to understand once you learn it is a relational database with a user interface of easy to understand charts/graphs on top of it.

CONS

Mapping feature - this one is new but additional features to customize map overlays based on census tract information would be useful in mapping.

Reason for choosing Onspring

Onspring had the best level of customization. The others you were stuck doing things the way they were set up. Onspring was also competitive in pricing against the others.

Vendor Response

Daniel - Thank you for providing such a thorough review of Onspring. We truly appreciate you taking the time to post this and also appreciate your suggestion on the geographical mapping use case. Our product team will be looking into this!

Replied April 2022

Neil

Insurance, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

All in one place

Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement, Vendor Management, Compliance, Risk and IT Security all in one tool ?

PROS

The Software is easy to use and to create new forms, dashboards and reports.

CONS

At time the coding language shortcoming requires you to use inverse logic example instead of turn right, you have to turn left 3 times (equivalent to turn right)

Reason for choosing Onspring

Flexibility in development, end user support.

Vendor Response

Neil - We really appreciate you taking the time to write a review of Onspring. I love your quote about never before having procurement, vendor, compliance, risk, and IT all in one tool until you had Onspring. That is what our goal was when we started building the platform, so it is always great to hear that we are truly helping businesses move faster and easier. I need to dig into your coding language comment because my spidey-senses assume there is an easier way to achieve what you are looking to accomplish. I'll have your Customer Success Manager reach out to see how we can improve your logic methodology. Thanks again - really appreciate you.

Replied April 2022

Jon

Oil & Energy, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Best Audit Software

I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer, [SENSITIVE CONTENT HIDDEN], has been the secret to our success, and we are very thankful for her!

PROS

The OnSpring system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes.

CONS

With the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our OnSpring implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed.

Reason for choosing Onspring

hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such.

Reasons for switching to Onspring

We were using the old client/server TeamMate product, and were going to be required to replace our servers, thus reimplement the system. We decided it was time to see what products were on the market. TeamMate+ was evaluated along with other systems. We chose OnSpring over four different systems evaluated.

John

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Flexible and Valuable GRC Platform

Enterprise risks, functional risks, vendor risks, controls repository mapped to unified compliance framework, controls testing, compliance tracking/reporting, service request management, model inventory management, asset management, and executive GRC reporting.

PROS

Flexibility to configure base solutions and create completely new applications.

CONS

Complex workflows are still difficult to configure and manage, but the workflow engine works great for straightforward review and approval workflow use cases.

Reasons for switching to Onspring

Better reporting capabilities, more flexibility to configure/administer, cost, and ability to establish enterprise GRC platform.

Vendor Response

John - Thank you so much for the thorough recap of your experience with Onspring. We truly appreciate your time and love having you be a part of our Onspring community.

Replied October 2023

Chris

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Excellent GRC solution - Highly recommend!

Onspring is making our risk much easier to define and report. We previously had so many disparate processes and functions that it was difficult to report risk accurately.

PROS

- Consistent improvement with new updates and releases- Everyone at Onspring is great work with- Ease of use- Out of box features

CONS

- When delegating a survey to someone else, Onspring should dynamically update the email that goes to the delegate for you. It will send the email addressed to the initially assigned person unless you adjust it. Onspring allows you to adjust it, but it seems they should automatically update the name instead of keeping the original person's name. Adjusting the email could be easy to miss; therefore, you send an email to the delegate addressed to yourself.- The timeout function needs to be adjusted. It appears to let you continue your session, when it does not.

Reason for choosing Onspring

Onspring looked much more user friendly, more elegant, and the price was right.

Reasons for switching to Onspring

We were having some issues with Rsam and couldn't view all of our risk in one solution. Rsam was also not user friendly. Onspring has fixed this issue for us.

Vendor Response

Thank you for taking the time to leave this review Chris - really appreciate your candor and feedback.

Replied November 2022

Julie

Furniture, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Onspring delivers versatility, flexibility and tons of Business Solutions!

We replaced our Audit Software for a great cost reduction, administration resource reduction and complexity reduction. We streamlined our Audit process within Onspring very quickly, start to finish, easily within 3 months so we could cancel our old license/agreement. we are very happy with it, and we know we can expand on this to include more when we are ready.

PROS

It was far less expensive and complicated than our previous Audit Planning & Tracking software! It cut out probably 10-20 hours a week of Administration effort! I love that it is Compliance Tracker, an Audit software, an Issues and Incident manager, a GRC tool, A vendor and contract management tool and MORE....you can have them help you, as much, or as little as you want.

CONS

If you understand coding and HTML, it helps you help yourself; but the Onspring family is also there to help.

Reasons for switching to Onspring

too expensive both by money and resource investment.

Vendor Response

Thank you so much for taking the time to write about your experience using Onspring. And I truly appreciate the quantification of how we've helped your team and organization - it's always great to see measurable results with our customers.

Replied March 2021

Ashley

Retail, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

5

Reviewed March 2024

Customization all over!

PROS

We have full control of what we track, how we track it, and what to relate to each other. I can input one document and tie it to multiple controls, people, and processes. The cutomization of fields and reports is great.

CONS

Taking their training is required to fully understand how to use the product. The training clears many aspects of how Onspring works up. I consider this a mild con because we normally take training for new products anyway.

Nishanth

Computer & Network Security, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

The nuts and bolts of GRC program

Excellent

PROS

When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with Onspring as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily.

CONS

The manual intrusive work that has to be done when configuring the applications.

Vendor Response

Nishanth - We really appreciate you taking the time to post a review about your experience with Onspring. One of the awesome benefits of Onspring is the ability to customize the platform to fit any unique process, report or business need without using developers. Complete custom creations can take time to do them well, so I hear you on the manual work comment. That being said, we have existing templated solutions you can always start with to speed up your customization process. Please feel free to reach out to your customer success manager at any time to get a view of those templates to see if they are a good starting place for your business.

Replied April 2022

James

Food & Beverages, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Highly customizable BPA and GRC tool

I brought Onspring to three companies to help me start NIST CSF, RMF, and SCRM and NIST privacy programs from scratch. At one company, I used it to satisfy GDPR data requests. This platform, for me, is the best balance of customization and built-in capability.

PROS

The Onspring user interface is remarkably easy to intuit. The admin interface is also easy to navigate. Built-in apps require little customization. Original functionality is straightforward to design. Security controls (including retention) is perfect. Most importantly, the distance between licensing it and using it is very short, depending on your use case. For traditional GRC functions, you can get started almost as soon as your tenant is provisioned.

CONS

I feel that there is more "measurement" than "metrics" DEFAULT capability in Onspring. For instance, it can count the number of incidents you have each month, but it can't easily give you a single trending value (thumbs up or thumbs down, for instance) based on those measurements. The process to add values to lists is cumbersome when needing to add large amounts of data.

Reason for choosing Onspring

Cost, customizability, support

Reasons for switching to Onspring

Onspring had more functionality

Vendor Response

James - We truly appreciate you taking the time to leave this thorough review of Onspring. And thank you for providing the input on the measurement vs. metrics. Our Product team is working on a direction to incorporate more robust business intelligence methods into our platform, so I'll keep you posted on what shakes out of this discovery and development plan.

Replied April 2022

Michael

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Flexibility

PROS

The product is quite flexible. It can be applied for a variety of use cases. Once you have your apps matured, reporting becomes streamlined.

CONS

The interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle.

Reasons for switching to Onspring

Teammate treated us like a number. Onspring treats us like a neighbor.

Vendor Response

Michael, thanks for providing a review of Onspring. We really appreciate you taking the time to share your thoughts on what it's like to be a customer - and we are very happy to be your 'neighbor.' I'm going to take your 'report creation' feedback to our product team to discuss options on improving the experience. Thanks again!

Replied April 2021

Rhonda

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Optimize efficiency with user friendly software

We use Onspring to manage and automate a number of our compliance processes including logs, compliance testing, audit testing, regulatory filings, pre-approval forms and workflows. We add new use cases to it every year.

PROS

Onspring allowed us to create bespoke solutions that optimize our current processes and workflows. End-user adoption has been high and all users find the solution intuitive and easy to use with very little training. If you can read, you can use Onspring. I love the ability to continue leveraging the data we have in the system to create new time-saving solutions for little to no capital outlay. The system is incredibly flexible and if I miss adding a field that is needed for metrics or other purposes, I can add it myself and begin using it immediately. You truly can configure the system to do almost anything you would like it to. The Onspring platform is meant to be customized, so the applications work well and don't experience some of the problems that customization creates in other systems. The more you use the platform, the more ways you find to leverage it to save time.

CONS

There is very little I do not like about the software. Quite often the features I hoped for to make administration or use of it easier are added to new updates. Quite often, I didn't even know that I wanted an upgrade to functionality until they create it and make the system even better than it already was. One downfall though is that infinite scrolling was added in the most recent update and it has slowed down my ability to get to the record that is needed. Rather than being able to click on page three of my dashboard report, I have to scroll and wait for the system to load the second and then the third page of results. Although I consider it a minor issue, there is no ability to define column size in reports, so dashboard reporting does not always use real estate as efficiently as I would like. Any other system limitations are easily dealt with through good design upon setup.

Reason for choosing Onspring

The flexibility of Onspring was unparalleled. It was clear that we would be able to create new use cases as use the software for many workflows. It was also less expensive, however, that was not our primary determining factor.

Reasons for switching to Onspring

The product we had was old and outdated. It did not fit our needs for a broader compliance solution as it was primarily geared to audit only.

Vendor Response

Wow! Thank you for such a great review! It's always wonderful to hear how easy it is for our customers to adjust their configuration of Onspring to fit their individual use cases and business needs. And we really value the transparent feedback on dashboard columns and infinite scrolling. This type of direct information is exactly what helps us refine enhancements for this year's product roadmap. Appreciate you taking the time to write this!

Replied March 2021

Polly

Security and Investigations, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

No Code Solution

From the sales person to the implementation team to the product support and innovation teams, everyone at Onspring is friendly and easy to work with. They are knowledgeable and will steer you in the right direction.

PROS

I love that Onspring is no code. I don't need a degree in IT in order to administer the solution. It is easy to customize and even easier to import data files.

CONS

None! Everything about the system is easy to use

Reason for choosing Onspring

Cost savings and flexibility of the product.

Vendor Response

Thank you so much for taking the time to review your experience with Onspring, Polly - we really appreciate it!

Replied October 2023

Stephanie

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Scalable, Powerful Solution with no IT experience required

My experience has been very positive. The customer service and support teams are friendly and incredibly helpful. The solutions we've implemented have streamlined our vendor management, contract management and projects management processes. We have flexible reporting at our fingertips that allows our teams to tell our story to any audience.

PROS

It is a highly flexible tool that can customized to work for any business need. The out of box solutions are well-thought out and offer a great starting point for any use case. It is intuitive and offers a clean interface.

CONS

When I think of potential enhancement ideas they are addressed through a forum that is used for future builds.

Reason for choosing Onspring

Price, flexibility and support

Vendor Response

Thank you for sharing your experience of Onspring with others, Stephanie.

Replied October 2022

Becca

Insurance, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Best Bang for your Buck

Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting Onspring.

PROS

Out of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings Onspring conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout.

CONS

Some of the webinars they offer fall short, but the webinars are an added bonus anyway. Onspring provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented!

Reason for choosing Onspring

We met with other similarly priced companies and felt Onspring could offer the best option for our price range.

Vendor Response

Becca - You are the best. None of us at Onspring could ask for a better review description than "Best Bang for your Buck." We truly appreciate you taking time out of your day to post a review of Onspring. And appreciate your candor about webinar content - I'd like to follow up with you on this front to understand what we could provide that would be more beneficial in this area.

Replied April 2022

Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2021

My Onspring experience

PROS

For my role, the two features I find most helpful are the workflow capabilities and dynamic documents. Other groups in my organization use Onspring solely for the survey functionality. And while not software related, I have found their customer success group to be extremely helpful.

CONS

Within dashboards, there is currently no ability to permanently change the width of a column (similar to what you'd do in Excel). That can impact the view of longer text fields.

Vendor Response

Appreciate you taking the time to share your Onspring experience. Thank you for the specific insights on how you use our software, which helps others understand how they should think about applying automation to their own workflows, assessments, and report creation. Our customer service team will be pleased to hear of your positive experience. I will share your comment about the column width with our product team. In our most recent product release, we rolled out automated column sizing, which helps when you have longer field text; however, it isn't an end-all solution if there are many columns in the space. First, I wanted to make sure you were aware of that product update, and second, I'll revisit unique column width options with our product team to see how we can accommodate in our roadmap.

Replied April 2021

Katelyn

Entertainment, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Wow! Onspring is Great & My Team has never been more efficient!

PROS

Onspring is a flexible product with tons of use cases - it has increased the efficiency and effectiveness of my team!

CONS

Formatting for reports and charts could definitely be improved

Vendor Response

Katelyn - Thank you so much for this awesome review of Onspring! We love having you and your team in our Onspring community!

Replied October 2023

Teddy

Transportation/Trucking/Railroad, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Using Onspring

We have all of our material processes in Onspring. It provides management with a single dashboard for visibility.

PROS

Ease of configuration; very low learning curve, end user adaptability; help section

CONS

There is not anything that I dislike about Onspring. If possible, I would use it for personal items as well.

Reason for choosing Onspring

Not applicable

Reasons for switching to Onspring

Reliability/dependability, speed of improvements, ownership of configuration

Vendor Response

Thanks for sharing your feedback with others! We really appreciate you taking the time to let others know about your experience using Onspring.

Replied March 2021

Ashok

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

IT GRC Platform

PROS

The platform is lightweight and not too heavy with graphics. A good number of use cases around Audit, Risk Management, Controls Assurance, Vendor Management etc. Platform administration is not too difficult. Training videos were helpful in understanding the features and the how to's of administration.

CONS

Need out of the box connectors for 3rd party software integration. Reporting is ok but could be better.

Vendor Response

Thank you for the candid and helpful feedback in your review of Onspring. Since your post, we have added multiple data connectors, several of which feed cyber and financial data directly into Onspring so that you can immediately action new data from your 3rd-party subscriptions. Additionally, our most recent platform release focuses on new analytics features to provide even more flexibility and customization in reporting. I encourage you to reach out to your dedicated customer success representative to discuss how you can take advantage of these improvements.

Replied March 2021

Olivia

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Onspring Gives a Spring in Your Step

It was a little overwhelming at first, but everyone is so helpful and there are plenty of helpful resources to get a better understanding of what Onspring can do.

PROS

Love the ability to use it for multiple uses. It creates a one stop shop for our team, ranging from assessment/audit uses to helping me manage requests for our Forms Committee.

CONS

I really wish Support either had the ability to access our instance, or there was a better way to go about it. Many of our issues are very time sensitive and it can be difficult to deal with contacting support, waiting for a reply, and then also having to explain all the ins and outs of our instance in order to help them get a better understanding of our issues.

Vendor Response

Thank you for taking the time to post a review of your Onspring experience, Olivia. We truly appreciate sharing your feedback.

Replied October 2023

Olivia

Insurance, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Onspring Review: Olivia Blackburn

I love using Onspring. Our consultants (Tutela) are great, and very knowledgeable. The Onspring essentials training has helped for me to do development work on my own.

PROS

The ability to customize the software on your own in whichever way you need it to work for your organization.

CONS

esignature platform is currently missing.

Reason for choosing Onspring

More functionality and out of the box solutions.

Vendor Response

Thank you for leaving a review of Onspring, Olivia! And we appreciate your input on the esignature functionality; we have that in the works for 2024 features!

Replied October 2022

Scott

Transportation/Trucking/Railroad, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

6 month User Experience Thus Far

My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more.

PROS

Ability to self-develop and implement changes on the fly. Ability to adapt the software to the needs of our various teams.

CONS

Learning how to implement some of the training to our specific needs. The training is easy to follow but trying to tailor it to our needs is a little challenging.

Reason for choosing Onspring

The innovation, ease of use, and self-development capabilities.

Vendor Response

Thank you for sharing your feedback Scott! Glad to hear how you're adapting Onspring to meet the needs of your teams.

Replied November 2022

User Profile

Michelle

Verified reviewer

Insurance, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Great tool and easy to use

OnSpring has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall.

PROS

OnSpring is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time.

CONS

At this point, I cannot think of a downside to the software. Everything we have needed OnSpring to do, it does!

Vendor Response

Thank you for providing such a great review of Onspring! We are glad to hear the software platform has been so beneficial for your organization. And, we're just as delighted to hear about your positive experience with our team. We appreciate your partnership with us and always, your feedback.

Replied March 2021

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